Gearbest
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Gearbest Reviews Summary
The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
This summary is generated by AI, based on text from customer reviews
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I'm very happy with gearbest.com.
Fast shipping, first class goods, I recommend! The best shop in universe!
I've bought an Xiaomi Bluetooth audio reciever in Gearbest durng Black Friday promotion. The device is Awesome and was delivered in 17 days! I am very happy with the time, all support from Gearbest team.
Was the first of many other buys
In my last purchases I bought 5 different products of varied articles, going from headset to smartband bracelet and all the products offered are of great quality, as well as the speed of delivery to my country (about 2 weeks). The products are well packaged and checked in on the separation and there is no complaining about the orders already made. The online shopping platform Gearbest is one of the best I know relying on variety of products and great service provided.
Great customer service and shopping experience overall. Would definitely buy again. Great value for your money and best products.
I have a great experience with GearBest, the products are great, the Communication works really well and I've no problem with them.
Na generalidade, não tenho grandes razões de queixa. Já tive que efetuar uma troca de um tablet, o qual tive que enviar para a china (cujo envio ficou por 25 euros) e enviaram-me um novo. Fiz uma compra de um telemóvel na black friday e demorou 4 meses a chegar, tendo existido bastantes tickets e uma reclamação no paypal. No fim lá chegou, mas foi a pior experiência que tive com eles. De resto, apenas posso afirmar que as encomendas demoram algum tempo a chegar, mas no geral é confiável.
Wow! Get away of this website! Its the worst customer service ever!
Gearbest? The real name is gearshi*
So far the experience was positive, everything was correct, fast tracked shipping, I recommend it...
The best site shipped to Algeria. I have been used for more than a year site. Containing many products and various and cheap price. Shipping in a short period compared to other sites. I like this site for a support team quick response and care about their customers
On November 18th I made my first purchase at GearBest and bought some cases and tempered glasses for Xiaomi smartphones (order no. **************074), and less than 1 month I received it at my house. This is a good time considering that the products traveled around the world. These products are not easily found here in Brazil, since here is not a big market for Xiaomi, and I found them at a very good price on GearBest. The quality is good as expected. Also, I had a problem with one of these products (arrived damaged), but after contacting the support this problem was IMMEDIATELY resolved with the money being restored in the wallet on the site. So, I recommend GearBest, and I'll look forward for future purchases.
I bought many things from Gearbest, they always send good product and make nice offers. And, the most important thing is, if you have small problems/issues, you can just open a ticket and they answer fast and get a deal, that's good for both sides. I definitely recommend this places for buying cool gadgets.
"I am shopping from GearBest for almost a year now, every item I have purchased came in excellent package and shipping was super fast. Comparing to other sites gearbest was always the best because everything has a better price and with the reward points and coupons I have bought many items on bargain. GearBest has almost everything you might need. Also every week GearBest has flash sales or games to play and earn discount coupons, prizes and points. I am so satisfied from GearBest that's why I am posting a 5 stars review here
I ordered my First IEMs from this site and They were very humble about it... I got the lowest price compared to the all stores. Their Customer Service is very fast And they are eager to help at any time (24/7) and Product arrived here before the expected delivery date...
Order. No. **************809
All the pages should be like GearBest, your shopping system is totally programmable, from month to month it improves the experience of its users. Their products are guaranteed and protected against most of what could represent a bad experience. Customer service is not limited to only support in English, it has improved multilanguage. Gearbest not only shoots massive products, it also protects the loyalty of its users.
Süper ürün kaliteli ve gearbest mükemmel çok hızlı kargo sen bir mükemelsin gearbest kargo hızn mükemmel
I have ordered and received many tens of orders from GearBest. The interface is clean looking and intuitive to use. There is a wide range of products available. I have purchased mobile phones, 3d printer, electronics gear, flashlights and so on. For more expensive items I always choose EU priority line shipping option, which means no local extra customs fees on delivery.
Unlike Amazon which charges me 8-10 euros to deliver even a pen from europe to europe, I usually get free shipping from GearBest and the items come all the way from china. Netherlands Post Unregistered shipping option actually provides tracking numbers with which I can follow updates for all my packages. Shipping time is also very good, 2-3 weeks in normal conditions for my location in Eastern Europe.
GearBest has a very good reward system for its customers, where text and photo/video reviews of purchased products receive significant number of gearbest points after being accepted on the website, points which can later be used to reduce the price of certain products, usually up to 30% of the value.
Customer support is polite and friendly, and have always resolved my issues when I needed to cancel paid orders or receive technical support in warranty. It just takes a little more patience, being in very different time zones.
I will definitely order from this webshop again!
Sent already paid video card 2 months. After half a year, the choke squealed and fans made noise, the card was sent under warranty, where it could not be repaired and refused to make a replacement and a full refund. Only partial refund. NEVER buy in this store, no service.
Dear Nikolay K,
Thank you for placing an order with us.
We are sorry to hear that your product isn't working to your satisfaction.
Most of our products come with a 45 day guarantee and have a 1 year repair warranty.
Please see here for more details: http://www.gearbest.com/about/warranty-and-return.html#item2.
We have sent you a ticket detailing some solutions. Please kindly reply to us there.
Best regards,
GearBest Customer Service Center
Affordable products, ships earlier than expected and in good condition.
Shipped in good container. Also think has a good customer service overall
The website is easy to use, the deals are amazing and above all the support, I payed for an item and wanted to change it and the support helped me in the best way possible offering me even more choices.
All the products that I bought from gearbest were perfectly packaged and the shipping was fast.
From the business
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Mathieu,
Thank you for your comment.
GearBest items have varying processing times based on their warehouse location and stock availability.
The total time it will take to receive your order will be the dispatch time plus the shipping time.
Kindly review our terms and conditions here: http://www.gearbest.com/about/terms-and-conditions.html
We have contacted you via our Support Center about your order.
Please reply to us there.
Best regards,
GearBest Customer Service Center