GearbestReviews 10,706

I've already bought some items from GearBest - without any problems or issues. Really fast shipment, in packages I've received exactly what was ordered. Always great service incl. Info about status of an order.
In summary - great shopping experience.

A perfect place to buy products at very good prices and quality. The shipping of the products is excellent and very fast. I appreciate the support for being so kind and quick to respond. GearBest for me is perfect.

I looove it! Gearbest is my number one shopping site here is why:
1- the price: they got the cheapest price comparing to other shopping sites beside they got daily discount and special offers
2- shipping time: the delivery time is always as described the fastest ever (once i get my order received in 6 days only)
3- coupons: they got amazing offer with massive discount i saved a lot of money using there coupons
4- gearbest points: you can use your point to reduce the price whenever you want
5- customer service: gearbest support they make sure that the client is always satisfied and give him all the help he need
This is a list of some of my orders i made on gearbest
**************162 Original Xiaomi Mi WiFi 300M Amplifier 2 English Version
**************398 Outdoor Breathable Anti-slip Casual Shoes for Men
**************189 Xiaomi Mi Band 3 Smart Bracelet Wristband
**************356 Original Xiaomi Piston In Ear Earphones Fresh Version
**************682 Alfawise 32GB Micro SD Class 10 UHS-1 Memory Card
I highly recommend it i give it 5 star

I have been shopping with GearBest.com for a very long time. All the shopping I have done so far has reached me in a timely and accurate manner. For this reason, I would like to thank this website and its team. As a result of encountering any problems, they also took care of me if I had a fault record. They are really good at returning or exchanging products. And the GearBest.com website and the whole team are really trying to ensure your customer satisfaction. You can shop with confidence. Thank you for your help and support.

I have just cancelled one of my orders as the item was not in stock and it would have led to me waiting an extra month waiting for my product. I have to say though, Terry the customer rep was great and all went well in that respect and I promptly received my refund.
The 2 biggest issues with Gearbest are 1) The usability/functionality of the website and 2) The ability to contact customer support in a timely manner.

Firstly the website. There are way too many glitches. Click on an Icon and you are taken somewhere else. Logging in is an issue. Tracking your items mostly does not work. Sometimes it does but not often. If an item is not in stock the buyer should be told before making the purchase, simple really. I tried to communicate these issues to the reps but all they kept asking was to send screen grabs. Screen grabs will not show you the issues I talking about! It is not my job to show you the issues with your site. Just get a couple of your employees to sit and work with the system for a while as if they were a customer. Easy. They get paid for their time, I do not. In professional terms it is called "testing".

Secondly, contacting the customer support is a joke. A lot of these websites seem to be investing in AI technology or bots to use an other term. All it is is an automated version of the FAQ page which on most oh these sites is terrible anyway. You need to know how to speak to the bot to get any kind of reasonable response. Mostly, it is just groundhog day. Way to much time and effort required. When I finally got in touch with a person they didn't even answer the questions asked and answered questions I didn't ask. Then they repeat the same request to send screen grabs. Screen grabs do not work in my case as they will not show you the problems I have highlighted. Again, too much time required and not my responsibility.

For these reasons I cannot trust a site that cannot even get the basics right and do not understand that all us buyers want to do is make a purchase, receive it and then forget about Gearbest until our next purchase. No customer wants to get bogged down in a quagmire of communication that is not being listened to in the first place.

In summary, I will not be making any more purchase with Gearbest for the foreseeable future. I will be watching and checking to see if the issues mentioned get fixed. The site has potential, good value items and some good features but it falls down with the basics. Your website is your store, if it doesn't work right, your store doesn't work right.