GearbestReviews 10,706

Here is new review. They told me that they will deal with me in the ticket but still don't keep their promise for insured parcels. Today I filed a chargeback claim with my bank, I think I will solve this issue by this way. Gearbest is non-helpfull when you have problems. I will also continue to share the experience everywhere I had with them.

I bought a laser engraver from these guys but it's not working and damaged. I sent proper video evidences about the issue and they made me wait 15 days and still did not respond me until I asked for an update. After my message they sent me a very stupid solution that never works. They are kidding with customers. Especially Turkish support simply sucks. I paid for insurance extra and they don't care about the insurance I paid. They are thieves! I am looking for help very quickly so that I can convert this feedback to positive one if it's solved!

I'd like to share with all of you very good experience I am having with
GearBest. The most important points is related their web-shop, every item is
Well described and in most cases an original video produced by Gearbest is
Present helping you in the decision process. Very valid is customer review
Session, available for all items as well, where you can easily check, before hand, the independent
Review of the items dome by others.
Post-sale support is also a positive points of GearBest, easy ticketing tool and quick answer are adding valuable aspect!

Amazing service. Very helpful customer service for all your needs, great shipping times and unbeatable prices. I would recommend them 5 stars due to a great general standard of the website.
11/01/19
AT*******877

GearBest.com is one of the best online shopping sites. Products are very cheap with very good quality. They have realy good support who would help you with your problems. Order No: **************142

After spending time and money in other webstores i finally found Gearbest and my trust on online shopping changed completely, now when i want to buy something i first see if its available in Gearbest and without doubting i buy it, pre and post sell service is excellent and they have Colombia registered as a shipping option which is an outstanding service.If you have any issues you send them a ticket or via chat they tried to solve them as quick as possible in a very dilligent way, besides they have a points reward system which really helps yout buy when you want something but you don't have all the money. Until today it has been more than 40 orders placed and almost none issues..

My parents needed a smart TV, but since I have been very much in touch with the smart tv there are very limited options, so I decided to look for a tv box because the size and quality of the existing tv is satisfactory. Looking for aliexpress, but there was no confidence in reading the reviews they were different. A friend suggested a gearbest website and at that point was a sale. I read that one year's warranty was provided and it made me a lot of confidence so I decided to try. I was very surprised at the fast delivery - 5 business days. I unpacked, connected the tv box and were very pleased. Recently, friends visited us and tried the tv box and decided to order the same two pieces. This time it was possible to choose for the same price for delivery to the door. And I`m very happy to shop at gearbest because there is can pay order by paypal because its very safe and if have some problems you have 180days moneyback warranty.

My experience with Gearbest in the last 4 years

My experience with Gearbest in the last 4 years:
I've been a client since 4 years ago, and I didn't have any problem in all the orders made (I have bought more than 30 items since then, of all kind). I had to process two guarantees and had zero problems with it, all the time with an active feedback from the support team. Since a live in Spain, all the purchases can seem a bit difficult because of the distance and the time to ship the products, but it is always the time estimated (around 3-5 weeks), with the location tracking for knowing where the product is anytime.
I'm really pleased with the experience with Gearbest, the only market that so far hasn't given me any problem.

I've been buying in Gearbest for several years, and until now I have not had any problem with them, they have always met the estimated delivery times, the products offered are as described in the publications. The customer service is also excellent, on one occasion I wrote to request the execution of the warranty of some headphones that were defective and they solved very quickly in the best way possible without any problem. They also accept several forms of payment that facilitate the purchasing process.

I highly recommend them as an online provider of technology and other products!

I used gearbest for about 2 years. Whenever i look for a gadget i always search in gearbest. I usually find discounts on prices and they have a warehouse in NL which is great for me it really speed up shipping for my location. The last order i bought from gearbest is KZ ZS5 headphphones (order no: **************709) Great sound with an excellent price. Packaging was very good and it came on time before xmas. I really recommend gearbest.