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Gearbest

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Gearbest

3.7
gearbest.com

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Gearbest Reviews Summary

The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.

This summary is generated by AI, based on text from customer reviews

service
3,482
value
3,458
shipping
3,490
returns
2,584
quality
3,437

We monitor reviews for authenticity

Ireland
1 review
0 helpful votes
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Excellent Service
April 28, 2019

Delivery was very cheap and only cost 8 cent. I got two LCD panels for only 2.50 each and they worked very well for my project

Date of experience: April 25, 2019
Bulgaria
1 review
1 helpful vote
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Great shopping
April 28, 2019

My first order was 2015, since then i have a lot of orders from Gearbest. The online support is great. If i had any problems they resolved it well. There are always flash deal with low prices. I will always recommend it if the continue to be this flexible.

Date of experience: April 25, 2019
Turkiye
1 review
0 helpful votes
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Nice products, good shopping.
April 27, 2019

I am so happy with Gearbest. I can recommend this site for everyone who wants to shop. Thanks to Gearbest stuff.

Date of experience: April 24, 2019
Poland
1 review
0 helpful votes
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The best shop
April 27, 2019

I am very happy with shopping on the Gearbest. In my opinion, they offer a lot of interesting things and efficient service. I will definitely recommend this shop to others.

Date of experience: April 24, 2019
Portugal
1 review
1 helpful vote
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Very good and cheap product. Very fast delivery.
Good communication.
Ever a great online seller.
Thanks

Date of experience: April 24, 2019
Brazil
1 review
0 helpful votes
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Excelente
April 26, 2019

Ótimo aplicativo de compras preços realmente são baixos não tem propaganda enganosa atendimento excelente produtos com qualidade ainda dá para dividir em 12x produto chegou rápido essa na minha opinião é o melhor aplicativo recomendo a todos a terem a mesma experiência que eu tive.

Date of experience: April 24, 2019
Italy
1 review
0 helpful votes
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GearBest experience
April 25, 2019

Purchasing products from GearBest for over two years and, as often happens, not always everything went well, but the drawbacks have always been professional services and always taking care of the customer's satisfaction. Precise and reliable supplier before, during and
After sales

Date of experience: April 23, 2019
Austria
2 reviews
1 helpful vote
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I like it a lot!
April 25, 2019

Why do I like GearBest? Because there are a lot of nice gadgets all the time and also things I was looking for such a long time for a very nice price! But one of the best things is, that for the case that something went wrong, they really bother to help and so far they always had a solution that kept me happy;-).

Date of experience: April 22, 2019
Algeria
1 review
0 helpful votes
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Reliable Online Store
April 25, 2019

I tried shopping from Gearbest for many times purchasing smartphones and their accessories over the last year. And everything was cool and authentic with high quality especially Xiaomi smartphones.and the delivery to my country is between 20-30 using standard shipping methods like Netherland post or Singapore post and I think it" really a short period.in addition to that, the support center is professional and responsive. Finally, I recommend Gearbest online store for you.

Date of experience: April 22, 2019
Poland
2 reviews
0 helpful votes
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Best Online Shop
April 25, 2019

I am using gearbest for few years now and never had any negative experience. Some of the warehouses are located throughout Europe, so that makes the delivery even faster and more reliable. Highly Recommended website!

Date of experience: April 22, 2019
Portugal
1 review
0 helpful votes
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Gearbest is The BEST
April 25, 2019

Simple the best website for buying online products.
I really recommend it, awesome feedback and help by the team

Date of experience: April 22, 2019
El Salvador
1 review
0 helpful votes
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My experience with gearbest
April 24, 2019

As a user of gearbest I can say that it is an excellent site both in product quality and in attention and assistance when you have a problem, I can mention that when I have had doubts or problems with a product, its technical assistance service has been fast and has always been solved my problem, that's why I reco

Date of experience: April 21, 2019
Brazil
1 review
0 helpful votes
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I had never worn a VR glasses, and I knew through GearBest I would have the opportunity. This order took a while to arrive, but when it arrived it was worth it, it served perfectly in my cell of 5.5 ', very comfortable, fit and focus and the grandfather was satisfactory. Even did not try advanced features was a great product for the price that was sold. I recommend it!

Date of experience: April 21, 2019
Poland
1 review
0 helpful votes
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Gearbest 5 stars
April 24, 2019

Super strona do zakupów, na pewno polecam komuś kto zaczyna przygodę z kupnem z zagranicy
Ostatnio dodali nawet polski support także jak najbardziej 5 gwizdek

Date of experience: April 21, 2019
Ukraine
1 review
0 helpful votes
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My favorite store
April 22, 2019

A good store with a large assortment of products and competitive prices. Most products have a one-year warranty. There were cases when I received a product with a defect - as a result, I promptly resolved the issue in my favor (replacement or compensation) with the help of support. Recommend.

Date of experience: April 20, 2019
Morocco
1 review
0 helpful votes
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Perfect
April 22, 2019

A very woderful website I hope that never end and stay better and better
I have made so many orders and evry one of them mean alot to me.

Date of experience: April 20, 2019
Italy
1 review
0 helpful votes
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Ottima esperienza
April 22, 2019

Ho acquistato unma Alfawise u30 da Gearbest e sono rimasto molto soddisfatto l'imballaggio ha preservato molto bene la stampante che è arrivata nei tempi previsti. Ottimo anche il servizio clienti che si preoccupa della soddisfazione dei clienti. Consiglio a tutti di acquistare su Gearbes.

Date of experience: April 19, 2019
Belarus
1 review
0 helpful votes
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Fantastic service!
April 22, 2019

I'm purchasing the goods from a Gearbest for years, I had no bad experience at all, support is always very kind and helps to resolve all the problems in a blink of an eye. The goods are always well packed, there are couples of shipping methods that fit my needs (the really quick is Azerbaijan post). Lots of new products every day. Recommended

Date of experience: April 19, 2019
Algeria
1 review
0 helpful votes
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I was looking for a headlight for my bike because i really need it while driving at night, so i decided to look for it on my favorite site gearbest.com, and while browsing i ended up with a special USB rechargeable waterproof headlight with a loud horn, that i'm very satisfied with it.
When i received the package i opened it immediately, and i found it in a good condition, the package contient: one headlight with one horn and an USB cable, it was in a small box of carton and the carton box was in a plastic box, so it was secured and carefully packaged.
The headlight was equipped with a loud horn with 140db that can be heard from far, with 05 kinds of sounds. I really appreciate the sound that it's like a bird, it's my favorite one, and i didn't change it.
It has also 04 lighting modes with high brightness (high, slow, quick flash and slow flash), which the quick flash is my favorite one, because it's remarquable for the passerby.
I use it for almost 05 months until now, and i'm very satisfied with it, i didn't have any problem with the headlight, i recharge it for 06 hours and i'm very impressed with the running time.
The headlight is waterproof, and i used it on rainy days, and i didn't have any problem with it.

Date of experience: April 19, 2019
Bulgaria
1 review
0 helpful votes
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Great site
April 22, 2019

Wonderful site. I recommend shopping from this site. Wonderful site. I recommend shopping from this site. Wonderful site. I recommend shopping from this site.

Date of experience: April 19, 2019

From the business

Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.


gearbest.com
Coventry, WMID, United Kingdom