Gearbest
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Gearbest Reviews Summary
The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
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I recommend Gearbest as a good site for shopping. Nice prices and great services. Support is pretty qualified and with fast responding. I've been shopping for a long time on this site. For Europe they have great shipping carriers and you can escape custom taxes. For payments you can choose PayPal and you have full assurance about transaction.
I placed two orders in GearBest. After two weeks the products arrived in excellent condition! Products and customer service were great!
Thank you GearBest!
Gearbest is among my favorite sellers lately. Products are clearly defined, price are competitive and I never had issue with shipment.
Definitely recommend it!
Very good price, very good service!
I had twice issues with my orders, the support service solved them very professionally.
I highly recommend
Great experience with a fast and effective service.
I recommend Gearbest as one reliable online shop.
Acquisto da gearbest da diversi anni con sicurezza, x gli ottimi prezzi che ha e per la quantità di prodotti. L'ultimo che ho comprato è un redmi note 7, in data 21/07/19, arrivato nei tempi prestabiliti della spedizione priority, nr ordine **************899. Nick dany. Consiglio questo store
The product is very good, everything works very well.
Very happy with the purchase. And very fast delivery... I did not expect such a fast service, I recommend it and I would buy again.
Welcome
6 years of dealing with you did not disappoint someday
Every time I buy from the site increases addiction lol
I advise you to do everything you need
Malgré quelques craintes j'ai commandé sur gearbest, produit au top! Service client ultra réactif et en français!
I want to share my personal experience with Gearbest because I've been their customer for years now, and I'm really satisfied with their products.
The prices are low and the quality it's good. Also the customer care is always on point: if a problem is experienced they're always there to find a solution, whether it's a replacement or refund.
I always look up Gearbest when in need of something I can only find on Gearbest because it's too expensive in my own country.
Order #**************021 28/12/2018
My order was made on January at this shop. The order Id was **************050. It was 2 alfawise toothbrushes. Utec shipped the parcel. 1 month later, I contacted GearBest with some question. The parcel did not arrive to my country. The support acted very quickly. In some hours, they checked the tracking details and proved that the parcel was missed. At the next day the GearBest support sent me my parcel once more. In a some weeks, I received my item and it was great. Everything was autentic and in a high quality.
I was very pleased by fast reaction of the support, nice prices, fast shipping!
Продавец ответственный, доставка быстрая, ассортимент товаров впечатляет, соотношение цена / качество на высоте! Рекомендую!
С уважением!
Gearbest is reliable. I'm buying at Gearbest for several years. I have first hand expirience and can say that from my point of view they are not only reliable but excellent in the same time. A lot of different products offered, nicely organized on the web page with appropriate description, pictures and concurrent prices. They offer a lot of discounts, daily deals, free coupons and more than acceptable prices. Many offers are at the level of "good value for money".
During past several years I never had any big or unsolvable issue regarding wrong or missleading product description or wrong product delivery. Gearbest customer service show a high level of professionalism and understanding, accepting to the reasonable level customer point of view. They have fast reaction time answering on any question or problem. At few ocassions they efficiently solved some delivery problems.
I'm very satisfied buying on Gearbest and usualy I always find some product usefull for my purpose.
Also, they have quite stimulating points system, giving a way to buy items at lower price.
Once again, Gearbest have good value for money policy and it's pleasant to buy on Gearbest.
Great store with a wide range and great prices.
Full and accurate description of the goods.
Very fast processing and shipping.
I recommend!
I'm very satisfied with the service and products also. I love gearbest. Gearbest have the best prices for e-cigarettes and other products too.
The shipping Time ist very okay to germany with 10-14 days!
My last order, "A1 Folding Walking Machine Pad", came in almost 50 days and does not work at the parameters described! The maximum speed is 3 km / h instead of 6 km / h and the mobile application does not detect the treadmill. I have not been able to receive clarifications.
Moths have been passed and I want to confirm my good opinion about Gearbest.
Always good products, no fake, the best in electronics and smartphones.
Great service support and delivery.
I live in Italy and many items are sent from EU warehouse, so only one week to receive tthem.
Goods are well packed and, they offer different shipping methods suitable for Europe.
Very good Customer Care
Top site for me!
The site is absolute unprofessional.! They send defective product, they deny to refund (ok, they partial refund me after 35 days and 20 emails.!). They didn't send the order and they suggest to buy another product and the shopper will pay the price difference.!
In my last order, over than 10 days has passed and still they DENY sending the item which is available.! Worst e-shop and unprofessional behavior ever.!
Gearbest the wonderful partnered to buy items for example and china. The shipment is always very fast and if there is a delay in shipment they are very helpful to cover it. Most of the items I bought had a very good quality. If the quality is not that good as I expected they are very helpful to send another one or two get the money back.
From the business
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear George,
Thank you for your comment.
Gearbest items have varying processing times based on their warehouse location and stock availability.
Please note that each item has its warehouse option and dispatch time displayed clearly on the web page.
The total time it will take to receive your order will be the dispatch time plus the shipping time.
Kindly review our terms and conditions here: http://www.gearbest.com/about/terms-and-conditions.html
We are sorry to hear that your product isn't working to your satisfaction.
Please see here for more details: http://www.gearbest.com/about/warranty-and-return.html#item2.
We have contacted you via our Support Center about your order.
Please reply to us there.
Gearbest.com