Check out our latest communities fighting
AI scams on Reddit and Facebook

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I m very happy because I m dealing with a shop Gearbest
Gearbest They have very exquisite products
Gearvest They have a wonderful support team and do not hesitate to answer customer questions
Eu faço compras em diversos sites da China, atualmente o que tem melhores preços, Frete mais rápido e produtos com grande variedade é a gearbest
I have made over 20 orders from GearBest the last 6 months and I was every time satisfied with the result. Items shipped and arrived very quickly, and everything always is working without problems.
They have good prices, and the sellers are reliable.
I will keep having fun with GearBest online shopping!
I have used Gearbest for some time now and honestly I have not been dissapointed. I received my previous order exactly as stated, in time, in perfect condition and as advertised. Being in Africa usually entails your packages arriving damaged and at times not according to description but with Gearbest the two drones I ordered arrived well packaged and in good time for my nephews birthday. This time I ordered rc cars and Gearbest customer service has been awesome to say the least and when they promised me my shipment was being processed immediately it was and i verified through DHL and I was pleased to get a shipoment confirmation.
Thanks a tonne Gearbest, you are truly the best
They have great prices and good services sometimes the shipping maybe a little slow but its due to product availability. Otherwise everything else is perfect
Mi experiencie was 10 of 10 nice product quality fast shiping and really cheap items really worth. I buy a motospeed ck62 and the item arrive to chile in 2 weaks that was really fast im loking other item to buy actually
After buying several items on gearbest, I have found them fantastic to deal with, all my items have arrived quickly and they have all been as described. They are quick to answer questions and nothing is a problem.
I got the device very fast, it came as shown in the store
It worked in the aquara home app, but not in Mi Home, even though it should (beta only I think work there).
I did not manage to connect it as a device to google home (i have google home mini).
Hello, I want to tell my opinion about the Gearbest store. On a specific purchase of Soshine AAA 1.2V 1100mAh batteries - Green + orange, order number
**************338 of 03/27/2019. The goods came to me by courier well packed. I measured the capacity and was pleasantly surprised: the capacity is from 1086 to 1140 mAh. I also want to say about Gearbest, I have been buying at this store for more than two years, it sells high-quality and original products. I am pleased and will buy more. Keep it up! I wish them further professional growth.
Gearbest offers very really good products at good prices. To Brazil the shippment is not fast but is not Gearbest fault. I strongly recommend the shop.
Hello this year didn't started for me that well, since my headphone broke at first week of the year. I researched for replacement, read reviews and tests and I chosed Kotion Each G1000 will be my perfect choice. First I just started to look at the common auction sites and I found few good deals but as I researched more Gearbest website poped up and this site had the best price for this item. First I asked from my friends and they was familiar with Gearbest before me and they had good experience with this site so I choose to use it also.
I ordered my headphone, payment trough paypal was one click easy, they accepted the payment instantly no struggle. They shipped out the product quickly I chosed tracking shipping method and they gave me info from every step of the shipping. I remember something wasn't clear in one of the step when the shipment reached some warehouse and I wasn't familiar some words they used so I just contacted support and their support is very good they always answering very fast and kind also they working hard to solve all the problems. They explained what that word meant of shipping tracking.
When I got the product it was well packed, perfect condition and when I tested I was very satisfied with the quality, I felt the value-price ratio is very good and I made the best purchase I could, the local shops not offer anything near this good offer and Gearbest even beat the online shops and auction sites also. Highly recommended.
I usually not write reviews but in this case I thought it worth to write it and share on few review sites cause maybe someone have no friend like I had to ask about this website and they not know yet they can trust Gearbest or not. If you reading this you know no the answer for this is a big YES, Gearbest is trustable.
J'ai commandé le 10/11/2018 chez Gearbest
(nickname: Fred, N° commande: **************406)
Le prix d'achat était incroyable avec réduction,
La livraison a été effectuée dans les délais et était gratuite.
Que du bon, je recommande ce site.
HIGHLY NOT RECOMMEND THAT ********! I Bought multiple items on this website. The items was in stock but they didn't shipped it DURING A WHOLE WEEK! When
I asked for refund they started to delay a time by sending stupid
Questions, like why I want to refund, how I want it, etc. by ONE QUESTION PER DAY! I paid for products week ago and now I have not the tracking number and money!
Im frome morcocco and i usaly by my product frome gearbest for many reasonse
The first one the quality of the product is good and very good
The secens one is the shiping is very fast
And dont forget the suport they are very very helpful
Sorry for my bad englishe
Site simples, e fácil, empresa séria, envio rápido, ótimos preços, e o suporte ao cliente muito eficiente, fiz várias compras no site, e até hoje não tive nenhum problema, muito satisfeito.
Recomendo so site
Everything went well, the products arrived on time and the goods are of high quality. I bought a really useful USB battery charger!
Gearbest is one of those websites you'll be happy to have come across. They have such a wide variety of goods - a lot of which I never even new I needed!:)
They're perfect for all those odds-and-ends you wish somebody had invented, or for all sorts of tech gadgets and gizmos at really cheap prices.
The quality of the items is usually surprisingly good (when considering the low prices). Sure, shipping from China can take a while and a lot of items are supplied with very basic or no packaging - but the products themselves rarely leave anything to be desired.
Gearbest is scammer - do not buy from them. They should rename to Gearworst. I purchased a neje laser engraver from these guys and added insurance to the order with extra payment. Their insurance promises to resend of the item immediately if it has problems while shipping. My order arrived me in a broken state and I send them all requested evidences. However, they now do not keep their promise and forcing me to return the product in order to help me. I ask them about insurance and I want to use my rights but they ignore it. This is a well established scam, do not buy from Gearbest. I believe all these 5 stars feedbacks are given by themselves and fake ones because this style of business is a scam nothing else!
Dear Mustafa,
Thank you for your feedback.
We always do our best to help our customers solve their issues.
For more details about our DOA policy please see here: http://www.gearbest.com/about/warranty-and-return.html
We will deal with your issue in ticket T190****2723.
We look forward to hearing from you.
Gearbest.com
Gearbest is wonderful and very good in sales
Deal well with customers
The prices of the products are cheap and the quality is high quality.
I was searching for a SONOFF BASIC WiFi Wireless Smart Switch online, and Indian websites were showing 2 to times more the rate of Gearbest. Actually Gearbest was listing the product with fast shipping and cheap rate at the same time. I am so glad the item reached me so fast and the package was also awesome!
Order number: **************299
Answer: Some people will get their products, some will not. Some will get what they expected and some will not. I got my products but one was not what they promised and one broke after a few seconds of use. They still continue to use wrong information on their website even though they admitted to me that it is not correct. I wrote a review on their web site about the product that broke after a few seconds of use and they blocked it so it still looks like the product only has positive reviews. You can see pictures and read more on my own web site that I created for telling my experience about GearBest: http://GearBestreview.azurewebsites.net
Answer: Dont really matter mate, regardless, what they do if does not arrive, they will not refund, they offer to resend at your cost. Then you do Paypal dispute, they refuse to refund unless you close the case, if you close the case, Paypal will not help. In my circumstances Paypal decided in my favour and refunded, but dragged on, avoid this company in future, Bangood better
Answer: Dear Iain, you can submit a ticket here: http://support.gearbest.com/ Our colleague will reply you in 24 hours! We are sorry that the live chart is some buzy, as many people contact over the world. So that may need customers to wait a little linger for their turn. Gearbest.com
Answer: Yes Adam, did you pay with PayPal? If Then contact PayPal and claim your money back and stat away from gearbest, they lied to me and now i an trying to get my 100 dollars back. There is a reason that they are NOT on eBay... So my advice to everyone is to stay far away from this socalled Company... No mail, no adress, no phone?
Answer: They are legit, just ridiculously slow in shipping. I waited 1.5 months for my "rush" order. It was shipped out in multiple pacakges and arrived at different times.
Answer: Same here, after 3months of waiting for my order and many conversations in an email ticket which went on for 1month they promised me to refund me via paypal. No refund and nothing heard from them since almost 2weeks. Keep writing here people, I hope lotz of people read it and gearbest goes bankrupt very soon
Answer: You can try the Better Business Bureau like I did however they never responded to them either, they did respond to the tickets I opened up on their site but the replies weren't of much use and not very helpful.
Answer: I wouldn't. It's been three months and I still don't have my order and their customer service is terrible. They just keep telling tryouts to wait longer.
Answer: I would advise you to stear clear. If the site does not let you order with free shipping then you have dodged a bullet. I got free shipping but the product was damaged an only fit for resting your cup on they offered a refund less the first shipping that was ment to be free or a replacement. As it cost 25 pounds to send back to resolve the matter I chose to except the replacement it came and was just as bad a tablet as the first. Take my advice and run a mile. Hope this gives you an idea what the company is like. Run run run a mile mate.
Answer: Dear Imran, Thank you for your message. About the shipping, please see our last message. For the tax, According to our website's policy import taxes are solely customer's responsibility. Please check this link http://www.gearbest.com/about/faq.html (If there is some problem receiving the delivery due to Customs) By placing an order with us, customer agrees to our terms and conditions http://www.gearbest.com/about/terms-and-conditions.html Gearbest.com
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.


Dear Bruce,
Thank you for your comment.
Gearbest items have varying processing times based on their warehouse location and stock availability.
Please note that each item has its warehouse option and dispatch time displayed clearly on the web page.
The total time it will take to receive your order will be the dispatch time plus the shipping time.
Kindly review our terms and conditions here: http://www.gearbest.com/about/terms-and-conditions.html
We will deal with your issue in ticket T190****4442.
Looking forward to hearing from you.
Gearbest.com