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Gearbest

3.7
gearbest.com

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Gearbest Reviews Summary

The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.

This summary is generated by AI, based on text from customer reviews

service
3,482
value
3,458
shipping
3,490
returns
2,584
quality
3,437

We monitor reviews for authenticity

Morocco
1 review
0 helpful votes
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Gearbest is the best
April 30, 2019

I m very happy because I m dealing with a shop Gearbest
Gearbest They have very exquisite products
Gearvest They have a wonderful support team and do not hesitate to answer customer questions

Date of experience: April 29, 2019
Brazil
1 review
0 helpful votes
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Gearbest - site completo
May 1, 2019

Eu faço compras em diversos sites da China, atualmente o que tem melhores preços, Frete mais rápido e produtos com grande variedade é a gearbest

Date of experience: April 29, 2019
Greece
1 review
0 helpful votes
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Happy online shopping!
April 30, 2019

I have made over 20 orders from GearBest the last 6 months and I was every time satisfied with the result. Items shipped and arrived very quickly, and everything always is working without problems.
They have good prices, and the sellers are reliable.
I will keep having fun with GearBest online shopping!

Date of experience: April 29, 2019
Zimbabwe
1 review
0 helpful votes
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Best customer care EVER!
April 30, 2019

I have used Gearbest for some time now and honestly I have not been dissapointed. I received my previous order exactly as stated, in time, in perfect condition and as advertised. Being in Africa usually entails your packages arriving damaged and at times not according to description but with Gearbest the two drones I ordered arrived well packaged and in good time for my nephews birthday. This time I ordered rc cars and Gearbest customer service has been awesome to say the least and when they promised me my shipment was being processed immediately it was and i verified through DHL and I was pleased to get a shipoment confirmation.

Thanks a tonne Gearbest, you are truly the best

Date of experience: April 29, 2019
TT
1 review
0 helpful votes
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Good prices
April 30, 2019

They have great prices and good services sometimes the shipping maybe a little slow but its due to product availability. Otherwise everything else is perfect

Date of experience: April 28, 2019
Chile
1 review
0 helpful votes
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KEYBOARD CK62 MOTOSPEED
April 29, 2019

Mi experiencie was 10 of 10 nice product quality fast shiping and really cheap items really worth. I buy a motospeed ck62 and the item arrive to chile in 2 weaks that was really fast im loking other item to buy actually

Date of experience: April 28, 2019
New Zealand
1 review
0 helpful votes
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Gearbest really are the best.
April 29, 2019

After buying several items on gearbest, I have found them fantastic to deal with, all my items have arrived quickly and they have all been as described. They are quick to answer questions and nothing is a problem.

Date of experience: April 28, 2019
Israel
1 review
0 helpful votes
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Xiaomi Aqara Smart Water Sensor
April 29, 2019

I got the device very fast, it came as shown in the store
It worked in the aquara home app, but not in Mi Home, even though it should (beta only I think work there).
I did not manage to connect it as a device to google home (i have google home mini).

Date of experience: April 27, 2019
RU
1 review
0 helpful votes
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Hello, I want to tell my opinion about the Gearbest store. On a specific purchase of Soshine AAA 1.2V 1100mAh batteries - Green + orange, order number
**************338 of 03/27/2019. The goods came to me by courier well packed. I measured the capacity and was pleasantly surprised: the capacity is from 1086 to 1140 mAh. I also want to say about Gearbest, I have been buying at this store for more than two years, it sells high-quality and original products. I am pleased and will buy more. Keep it up! I wish them further professional growth.

Date of experience: April 27, 2019
Brazil
1 review
0 helpful votes
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Great Store
April 29, 2019

Gearbest offers very really good products at good prices. To Brazil the shippment is not fast but is not Gearbest fault. I strongly recommend the shop.

Date of experience: April 27, 2019
Serbia
1 review
0 helpful votes
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Hello this year didn't started for me that well, since my headphone broke at first week of the year. I researched for replacement, read reviews and tests and I chosed Kotion Each G1000 will be my perfect choice. First I just started to look at the common auction sites and I found few good deals but as I researched more Gearbest website poped up and this site had the best price for this item. First I asked from my friends and they was familiar with Gearbest before me and they had good experience with this site so I choose to use it also.

I ordered my headphone, payment trough paypal was one click easy, they accepted the payment instantly no struggle. They shipped out the product quickly I chosed tracking shipping method and they gave me info from every step of the shipping. I remember something wasn't clear in one of the step when the shipment reached some warehouse and I wasn't familiar some words they used so I just contacted support and their support is very good they always answering very fast and kind also they working hard to solve all the problems. They explained what that word meant of shipping tracking.

When I got the product it was well packed, perfect condition and when I tested I was very satisfied with the quality, I felt the value-price ratio is very good and I made the best purchase I could, the local shops not offer anything near this good offer and Gearbest even beat the online shops and auction sites also. Highly recommended.

I usually not write reviews but in this case I thought it worth to write it and share on few review sites cause maybe someone have no friend like I had to ask about this website and they not know yet they can trust Gearbest or not. If you reading this you know no the answer for this is a big YES, Gearbest is trustable.

Date of experience: April 27, 2019
France
1 review
0 helpful votes
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J'ai commandé le 10/11/2018 chez Gearbest
(nickname: Fred, N° commande: **************406)
Le prix d'achat était incroyable avec réduction,
La livraison a été effectuée dans les délais et était gratuite.

Que du bon, je recommande ce site.

Date of experience: April 26, 2019
Singapore
1 review
1 helpful vote
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HIGHLY NOT RECOMMEND THAT ********! I Bought multiple items on this website. The items was in stock but they didn't shipped it DURING A WHOLE WEEK! When
I asked for refund they started to delay a time by sending stupid
Questions, like why I want to refund, how I want it, etc. by ONE QUESTION PER DAY! I paid for products week ago and now I have not the tracking number and money!

Date of experience: April 26, 2019
Lily L. Gearbest Rep
over a year old

Dear Bruce,
Thank you for your comment.
Gearbest items have varying processing times based on their warehouse location and stock availability.
Please note that each item has its warehouse option and dispatch time displayed clearly on the web page.
The total time it will take to receive your order will be the dispatch time plus the shipping time.
Kindly review our terms and conditions here: http://www.gearbest.com/about/terms-and-conditions.html
We will deal with your issue in ticket T190****4442.
Looking forward to hearing from you.
Gearbest.com

Morocco
1 review
0 helpful votes
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My story withe gearbest
April 29, 2019

Im frome morcocco and i usaly by my product frome gearbest for many reasonse
The first one the quality of the product is good and very good
The secens one is the shiping is very fast
And dont forget the suport they are very very helpful
Sorry for my bad englishe

Date of experience: April 26, 2019
Brazil
1 review
0 helpful votes
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Site simples, e fácil, empresa séria, envio rápido, ótimos preços, e o suporte ao cliente muito eficiente, fiz várias compras no site, e até hoje não tive nenhum problema, muito satisfeito.
Recomendo so site

Date of experience: April 26, 2019
Italy
1 review
0 helpful votes
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Great site for my shopping!
April 29, 2019

Everything went well, the products arrived on time and the goods are of high quality. I bought a really useful USB battery charger!

Date of experience: April 26, 2019
Malta
1 review
0 helpful votes
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Great value for money
April 29, 2019

Gearbest is one of those websites you'll be happy to have come across. They have such a wide variety of goods - a lot of which I never even new I needed!:)
They're perfect for all those odds-and-ends you wish somebody had invented, or for all sorts of tech gadgets and gizmos at really cheap prices.

The quality of the items is usually surprisingly good (when considering the low prices). Sure, shipping from China can take a while and a lot of items are supplied with very basic or no packaging - but the products themselves rarely leave anything to be desired.

Date of experience: April 26, 2019
Turkiye
1 review
0 helpful votes
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Gearbest is scammer - do not buy from them. They should rename to Gearworst. I purchased a neje laser engraver from these guys and added insurance to the order with extra payment. Their insurance promises to resend of the item immediately if it has problems while shipping. My order arrived me in a broken state and I send them all requested evidences. However, they now do not keep their promise and forcing me to return the product in order to help me. I ask them about insurance and I want to use my rights but they ignore it. This is a well established scam, do not buy from Gearbest. I believe all these 5 stars feedbacks are given by themselves and fake ones because this style of business is a scam nothing else!

Date of experience: April 26, 2019
Lily L. Gearbest Rep
over a year old

Dear Mustafa,

Thank you for your feedback.

We always do our best to help our customers solve their issues.

For more details about our DOA policy please see here: http://www.gearbest.com/about/warranty-and-return.html

We will deal with your issue in ticket T190****2723.
We look forward to hearing from you.

Gearbest.com

Morocco
1 review
0 helpful votes
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Gearbest is the best ever
April 28, 2019

Gearbest is wonderful and very good in sales
Deal well with customers
The prices of the products are cheap and the quality is high quality.

Date of experience: April 25, 2019
India
1 review
0 helpful votes
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I was searching for a SONOFF BASIC WiFi Wireless Smart Switch online, and Indian websites were showing 2 to times more the rate of Gearbest. Actually Gearbest was listing the product with fast shipping and cheap rate at the same time. I am so glad the item reached me so fast and the package was also awesome!
Order number: **************299

Date of experience: April 25, 2019

From the business

Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.


gearbest.com
Coventry, WMID, United Kingdom