Check out our latest communities fighting
AI scams on Reddit and Facebook

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Received product in india before time. Only 2$ shipping for my order. Product working well and the store is reliable with good customer service
Nice place to shop online, Good prices and lots of items.
I always check them first. Its worth it. I shopped around and they were the best, Somethings were only available on their site.
Os productos comprados tem chegado em perfeitas condições, apezar de atrazer no tempo de chegada. Qual seria o melhor metodo de envio para que a encomenda chege segura e mais rapido possivel?
Prices are good and the products are 100% originals. I always received the items I bought and finally the customer service is very good
Gear best its one of the best stores to buy things online.
They have a lot of products and very good prices
Le meilleure site pour l'achat de produit chinois et surtout Xiaomi!
Je recommande fortement.
Je ferais des nouvelles commandes bientôt!
I was pleasantly surprised at the quality of this handle. It provided a good solid support for my mini grinder.
Hello dear friends
I want to share my 5 years experience shopping from gearbest and i'm 100% satisfied the prices are very good the shipping and the delivery are too fast and the most important thing that is so secure with the full refund automatically when you dont receive the package with the lovely support
Thank you
I am very happy with Gearbest, using it more than a year and purchased 14 items so far. Recieved all orders quickly and in perfect condition, without any problem. Shipping is fast, Products qualify - very good and prices - very low.
I recommend Gearbest to everyone, my favorite shopping website on the internet.
I've purchased a lot of products (like mouses, keyboards, action figures, HD cases) on gearbest and I can tell thay provide an awesome shopping experience, the shipments always arrive on time and thats saying a lot considering I live in Brazil. Also, their customer services are one of the best.
I was recommended Gearbest through a youtube review of a product I was interested in. I felt very confident that I was purchasing a quality product(3d printer) and that I would get what I was actually buying and not a knockoff.
Everything came exactly as I expected and the shipping/packaging was top notch!
I have purchased items from Gearbest multiple times by now and all of them have been received in a short period of time and in working order, their support team does a great job of responding in a shorter time as possible. I recommend it!
I have been buying in gearbest for many years, I have bought more than 50 products, I am very happy with the products that have arrived, if I have had any problems with any, the service of gearbest has resuselto me without problem.
Most shipments reach me in two weeks.
My last purchase was a cover for my cell phone.
The only bad thing is that with the points you can not use to buy flash products, you can not use coupons with points either. The points have an expiration date.
For me customer service is important and I was never unsatisfied with gearbest. The prices and items are great.
Quando comprei pela primeira vez na gearbest há 3 anos atrás, fiquei com medo de não chegar o produto porquê era muito barato os itens... Mas quando chegou o primeiro produto, vi que ela era uma empresa séria... Desde então só compro eletrônicos lá, porquê além do preço tem garantia de qualidade e reembolso em caso de problemas com os Correios brasileiro.
I bought one transformer car to my kid and he loved. He plays with it every day. I like buying on Gearbest. Is awesome! You have to take a look.
Fast shipping, great support, love their selection. Warranty is fast and their products high quality, low price
After many years buying from many sites from all over the world, Gearbest is certainly a great find for me. I've been a client for quite sometime now and I'm very happy with not only the quality of the products but the clarity of information on the website. The page's system is very good as well as the app, which facilitates the buying process a lot. For anytime I couldn't find the information needed on the product description, customer support was very good and quick to respond.
The shipping work really well. Normally operating within the time estimated on the website, more times then not arriving sooner then later.
I'm very happy overall and I plan to keep being a costumer.
Answer: Some people will get their products, some will not. Some will get what they expected and some will not. I got my products but one was not what they promised and one broke after a few seconds of use. They still continue to use wrong information on their website even though they admitted to me that it is not correct. I wrote a review on their web site about the product that broke after a few seconds of use and they blocked it so it still looks like the product only has positive reviews. You can see pictures and read more on my own web site that I created for telling my experience about GearBest: http://GearBestreview.azurewebsites.net
Answer: Dont really matter mate, regardless, what they do if does not arrive, they will not refund, they offer to resend at your cost. Then you do Paypal dispute, they refuse to refund unless you close the case, if you close the case, Paypal will not help. In my circumstances Paypal decided in my favour and refunded, but dragged on, avoid this company in future, Bangood better
Answer: Dear Iain, you can submit a ticket here: http://support.gearbest.com/ Our colleague will reply you in 24 hours! We are sorry that the live chart is some buzy, as many people contact over the world. So that may need customers to wait a little linger for their turn. Gearbest.com
Answer: Yes Adam, did you pay with PayPal? If Then contact PayPal and claim your money back and stat away from gearbest, they lied to me and now i an trying to get my 100 dollars back. There is a reason that they are NOT on eBay... So my advice to everyone is to stay far away from this socalled Company... No mail, no adress, no phone?
Answer: They are legit, just ridiculously slow in shipping. I waited 1.5 months for my "rush" order. It was shipped out in multiple pacakges and arrived at different times.
Answer: Same here, after 3months of waiting for my order and many conversations in an email ticket which went on for 1month they promised me to refund me via paypal. No refund and nothing heard from them since almost 2weeks. Keep writing here people, I hope lotz of people read it and gearbest goes bankrupt very soon
Answer: You can try the Better Business Bureau like I did however they never responded to them either, they did respond to the tickets I opened up on their site but the replies weren't of much use and not very helpful.
Answer: I wouldn't. It's been three months and I still don't have my order and their customer service is terrible. They just keep telling tryouts to wait longer.
Answer: I would advise you to stear clear. If the site does not let you order with free shipping then you have dodged a bullet. I got free shipping but the product was damaged an only fit for resting your cup on they offered a refund less the first shipping that was ment to be free or a replacement. As it cost 25 pounds to send back to resolve the matter I chose to except the replacement it came and was just as bad a tablet as the first. Take my advice and run a mile. Hope this gives you an idea what the company is like. Run run run a mile mate.
Answer: Dear Imran, Thank you for your message. About the shipping, please see our last message. For the tax, According to our website's policy import taxes are solely customer's responsibility. Please check this link http://www.gearbest.com/about/faq.html (If there is some problem receiving the delivery due to Customs) By placing an order with us, customer agrees to our terms and conditions http://www.gearbest.com/about/terms-and-conditions.html Gearbest.com
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.

