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Gearbest

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Gearbest

3.7
gearbest.com

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Gearbest Reviews Summary

The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.

This summary is generated by AI, based on text from customer reviews

service
3,482
value
3,458
shipping
3,490
returns
2,584
quality
3,437

We monitor reviews for authenticity

India
1 review
0 helpful votes
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Very reliable
May 5, 2019

Received product in india before time. Only 2$ shipping for my order. Product working well and the store is reliable with good customer service

Date of experience: May 3, 2019
Canada
1 review
0 helpful votes
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Gearbest
May 5, 2019

I ordered a Asus Zenfone Max cellphone cover, the price was great, it arrived on time and fit perfectly. I would highly recommend Gearbest!

Date of experience: May 2, 2019
Pennsylvania
1 review
0 helpful votes
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Great Deals
May 5, 2019

Nice place to shop online, Good prices and lots of items.
I always check them first. Its worth it. I shopped around and they were the best, Somethings were only available on their site.

Date of experience: May 2, 2019
Mozambique
1 review
0 helpful votes
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É boa
May 4, 2019

Os productos comprados tem chegado em perfeitas condições, apezar de atrazer no tempo de chegada. Qual seria o melhor metodo de envio para que a encomenda chege segura e mais rapido possivel?

Date of experience: May 1, 2019
Italy
1 review
0 helpful votes
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I love Gearbest
May 4, 2019

Prices are good and the products are 100% originals. I always received the items I bought and finally the customer service is very good

Date of experience: May 1, 2019
Portugal
1 review
0 helpful votes
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Amazing online store
May 4, 2019

Gear best its one of the best stores to buy things online.
They have a lot of products and very good prices

Date of experience: May 1, 2019
France
1 review
1 helpful vote
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Litle price for good product!
May 4, 2019

Le meilleure site pour l'achat de produit chinois et surtout Xiaomi!

Je recommande fortement.

Je ferais des nouvelles commandes bientôt!

Date of experience: May 1, 2019
GB
1 review
0 helpful votes
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Really Useful Handle
May 4, 2019

I was pleasantly surprised at the quality of this handle. It provided a good solid support for my mini grinder.

Date of experience: May 1, 2019
Senegal
1 review
0 helpful votes
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Hello dear friends
I want to share my 5 years experience shopping from gearbest and i'm 100% satisfied the prices are very good the shipping and the delivery are too fast and the most important thing that is so secure with the full refund automatically when you dont receive the package with the lovely support
Thank you

Date of experience: May 1, 2019
Georgia
1 review
1 helpful vote
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Gearbest
May 2, 2019

I am very happy with Gearbest, using it more than a year and purchased 14 items so far. Recieved all orders quickly and in perfect condition, without any problem. Shipping is fast, Products qualify - very good and prices - very low.

I recommend Gearbest to everyone, my favorite shopping website on the internet.

Date of experience: May 1, 2019
Brazil
1 review
0 helpful votes
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I've purchased a lot of products (like mouses, keyboards, action figures, HD cases) on gearbest and I can tell thay provide an awesome shopping experience, the shipments always arrive on time and thats saying a lot considering I live in Brazil. Also, their customer services are one of the best.

Date of experience: May 1, 2019
Tennessee
1 review
0 helpful votes
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I was recommended Gearbest through a youtube review of a product I was interested in. I felt very confident that I was purchasing a quality product(3d printer) and that I would get what I was actually buying and not a knockoff.

Everything came exactly as I expected and the shipping/packaging was top notch!

Date of experience: May 1, 2019
Croatia
1 review
0 helpful votes
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I have purchased items from Gearbest multiple times by now and all of them have been received in a short period of time and in working order, their support team does a great job of responding in a shorter time as possible. I recommend it!

Date of experience: May 1, 2019
Spain
1 review
0 helpful votes
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Great service
May 2, 2019

I have been buying in gearbest for many years, I have bought more than 50 products, I am very happy with the products that have arrived, if I have had any problems with any, the service of gearbest has resuselto me without problem.
Most shipments reach me in two weeks.
My last purchase was a cover for my cell phone.
The only bad thing is that with the points you can not use to buy flash products, you can not use coupons with points either. The points have an expiration date.

Date of experience: May 1, 2019
Germany
1 review
0 helpful votes
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Great Service
May 1, 2019

For me customer service is important and I was never unsatisfied with gearbest. The prices and items are great.

Date of experience: April 30, 2019
Portugal
1 review
1 helpful vote
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Good
May 1, 2019

No problems and good material.
Good support
Take some time but arrives less than one month
Portugal
Mario m.

Date of experience: April 30, 2019
Brazil
1 review
0 helpful votes
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Quando comprei pela primeira vez na gearbest há 3 anos atrás, fiquei com medo de não chegar o produto porquê era muito barato os itens... Mas quando chegou o primeiro produto, vi que ela era uma empresa séria... Desde então só compro eletrônicos lá, porquê além do preço tem garantia de qualidade e reembolso em caso de problemas com os Correios brasileiro.

Date of experience: April 30, 2019
Portugal
1 review
1 helpful vote
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I bought one transformer car to my kid and he loved. He plays with it every day. I like buying on Gearbest. Is awesome! You have to take a look.

Date of experience: April 29, 2019
Portugal
1 review
0 helpful votes
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Gearbest excellence
April 30, 2019

Fast shipping, great support, love their selection. Warranty is fast and their products high quality, low price

Date of experience: April 29, 2019
Canada
1 review
0 helpful votes
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Super Awesome! Gearbest is great!
April 30, 2019

After many years buying from many sites from all over the world, Gearbest is certainly a great find for me. I've been a client for quite sometime now and I'm very happy with not only the quality of the products but the clarity of information on the website. The page's system is very good as well as the app, which facilitates the buying process a lot. For anytime I couldn't find the information needed on the product description, customer support was very good and quick to respond.
The shipping work really well. Normally operating within the time estimated on the website, more times then not arriving sooner then later.
I'm very happy overall and I plan to keep being a costumer.

Date of experience: April 29, 2019

From the business

Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.


gearbest.com
Coventry, WMID, United Kingdom