Gearbest
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Gearbest Reviews Summary
The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
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I tryed Gearbest 3 years ago. The first time I buyed only small and cheap objects to try the seller and the shipment. Result: wonderful!
Now I buy every month and I'm really sure that all objects are original and compliant with site description.
Shipment was always fast or complyed with expected date like train shipment.
I'm sure that I'll order in the future with him.
Sempre compro na Gearbest e em todas as compras tive uma excelente experiencia, ótima qualidade dos produtos entrega rápida para o tipo de compra.
Boas opções para forma de pagamento, simplesmente o melhor
Site bom de navegar e com boas opções de produtos. Recomendo a compra para quem está em dúvida da idoneidade da empresa.
I can consider myself very satisfied with the customer's care. Any possible or probable unexpected has always been positively resolved.
I think I can continue to buy in this store.
"Did not have any issues with the orders from gearbest until now.
Quick response if you have questions, shipping to europe takes about 1 month on avarage.
I can recommend to buy."
Best site / app for purchases... Thx for the opportunity. I'll buy again for sure from GearBest without doubt
I can only recommend Gearbest store because I never had any issues with my orders. The service of customers in Gearbest is on the highest level. Fast shipping and high quality. I will buy again.
Every item i've ordered has arrived in perfect conditions.
Sometimes the shipping time is a little longer but the price makes it worth the wait.
Ther customer service is allways happy to help and solve your issues.
Dear Sirs,
I found that buying at "Gearbest" site is a very good experience.
My orders were fulfilled in a relatively short time, nice prices and the description of the items were accurate (except one misunderstanding that was entirely my error).
Nevertheless, while telling "Gearbest" that I ordered the wrong kind of cable - the compensate me with the right one - free of charge.
I was impressed.
Yours
Sincerely
Haim Benari
I buy from Gearbest from 4-5 years, alwais a good experience, very nice comunications, great prices and profesional.The orders come quick i buy products like smartwatch(Amazit pace 2), smartphone like Mi8, i have mote than 100 oreders in this store. I recomand it, realy. Very profesional Customer service.
Great deal on the Originale Xiaomi WiFi Router 3G, fair delivery time. Definitely buying on Gearbest again.
I made tons of orders on this site.
Very low prices and good descriptions on every products.
There is a lot of geek stuff that love.
Recommended
On November 23rd I bought a PC that arrives on February 27th. The pc arrives inoperative and hangs at the first startup.
I immediately write to the assistance to ask to return the defective PC and get my money back and it turns out to be an impossible mission.
Sending mail with photos and video of the defect, I am told that they cannot repay me back because the purchase was made in November and too much time had passed... to the nth email in which I explain that I had bought it in November but for their problems it was received only 3 days before my request for return, they decide to give me the address for the return. Shipping costs against me of 30 euros which should be reimbursed. More than a month has passed since they received the PC (April 3) and I have not been given any feedback. Clearly, my money has not been credited back to me. I keep asking for explanations that don't come. So I find myself without a PC and without credit, having spent 30 euros for international shipping in Spain... Pray you have no problems or you will be left to yourself.
Hızlı bir şekilde gönderildi. Güzel paketlenmiş. Güzel drone. Hiçbir sorunu yoktu. Bir sorun olduğunda müşteri hizmetleri ile iletişime geçerek dilden kaynaklı biraz ugrastirsa da çözülüyor.
Uma loja com um atendimento muito rapido, e super atenciosos com a nossa encomenda, indico bastante, se você quiser comprar produtos de tecnologia, acessorios em geral, com certeza e a melhor loja
I really like the good products and the cheap prices. The delivery to germany takes few days and is really fast compared to other shops!
I got my best shopping experience when i shop at Gearbest. They held so many events that made me so happy. I got my free $9.12 after i invited my friends sign up at Gearbest. So, i bought a Smartwatch and an Microphone with Order Number: **************986 and they sent those to Indonesia. It just took 2 weeks to sent them. The quality was very good and i like it. I use them for my daily life and my fashion. I love Gearbest.
Good quality and fast shiping of products. Great support! Safe payment methods including credit cards. Large variety of products of different tipes of products.
From the business
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Valentina,
We are sorry to hear you are having issues with your product.
Please note that most of our products come with a 45 day guarantee.
After this time has passed, you may contact our Support Center for technical support.
We have replied your ticket(T190****2823) regarding your issue.
Please contact us and we will provide a satisfactory solution to your issue.
Gearbest.com