Gearbest
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Gearbest Reviews Summary
The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
My experience with Gearbest is great, I've bought a lot of equipment from them, they have great cooperation, they never let me down, and if something was wrong they made a refund, they are excellent
I've purchased some vaporizer accessories from gearbest the quality of product was up to the mark great experience with Gearbest.
It's my pleasure to say that Gb is a good web store to buy from, excellent products, good prices and good delivery
My first experience on Gearbest was very positive. It seems to me it's a good seller.
I requested a support and they prompt replied me less than 48 hs.
I would buy again from them.
As the name suggests, I think it's the "best" shopping site.
There are various products, and there are various sales.
But, what is the best is customer service.
I'm not good at English, but they always respond politely.
I'm sure you can shop with confidence.
Never faced an issue with gearbest! They deliver products very fast in india. And the products was genuine and packing was good! And I appreciate there customer service
Melhor site para realizar compras de vários produtos, a entrega é rápida e os produtos são como descritos. Recomendo muito!
I really do like gearbest they have many good products to buy
And also with a cheap price compare to other websites
Gearbest.com is one of the greatest webshop where you can buy nearly everything. A tremendous number of products and brands, at high quality. The shipping and the packaging is safe and thorough, there is free shipping method. The customer support is very friendly and effective, they have solved all my issues in the past few years.
I recommend Gearbest to all of my friends, and now to You also :)
Gearbest is the best way to get any product that you want.
If you want something you must go there.
Excelente loja, gosto de comprar lá porque tem opção de comprar tudo no mesmo pacote e também oferecer fretes prioritários aqui para o o Brasil, o que ajuda muito na rapidez da entrega porque para cá costuma demorar alguns fretes.
A loja também tem um ótima atendimento pré e pós compra, os atendentes são muito prestativos e sempre que precisei fui bem atendido.
Evrything in gearbest is authentic no clone customer service is great even if my shipment lost they fix my problem or refund me as my wish
I am extremely unhappy with Gearbests service!
They under-declared my package to customs and now I will have to pay a tax penalty.
When I contacted them, they were very unhelpful!
Here is one of the responses:
"Thank you for contacting us.
We declared the package dues to some Country's rules.
In this case we can send you the original invoice of this package.
Please confirm if you can use the original invoice to send it to the customs for clearance?
Thank you for your understanding."
They ignored my question about which rules they refer to and then just sent me the invoice showing the product was worth 179.99$... they declared the product to customs as being worth 100$. I constantly just get generic unhelpful and borderline dishonest replies from Gearbest. UNACCEPTABLE!
The fact remains that Gearbest UNDER-DECLARED the value of my package, either by mistake or on purpose!
And now they refuse to take responsibility!
I have been trying to sort out this issue since Tuesday but just get a generic reply every 24 hours... It feels as if they are just trying to frustrate me so much that I give up and let it go...
I WILL NEVER BUY FROM GEARBEST AGAIN AND WILL MAKE SURE TO WARN ALL MY FRIENDS ABOUT THEM!
It's really recommended § I Use it for 3 years and I never had a problem and the items it's high quality, and the support it's really helpfull
I bought a Fiido D1 bike - very fast delivery to Poland, everything ok, I quickly got the tracking number, the package came very well packed.
I bought many times fronte Gearbest and in my opinion it is the best e-commerce if you want to buy straight from china. The shipping times are far below average (sometimes just ~2 weeks from order to delivery) and the products are 100% original.
Personally, I think Gearbest has very good customer services, they reply to your enquiries within 24 hours and try their best to provide a satisfying solution for both sides.
The reason I grade Grearbest 4/5 is because of the delivery time sometimes take so long. However, that is understandable because most of their stores come from China.
Excellent delivery time, item description, service, wide variety of goods, good price, nice website easy to use, good searching motors
My shopping experience on Gearbest.com is very positive. The products have always been described very well on the site and are packaged very well and also the shipping time is very good (I got the product only 20 days, superfast delivery). In summary, I recommend everyone to try and experience the best of it, I love the variety and huge products.
From the business
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members