Gearbest
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Gearbest Reviews Summary
The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
This summary is generated by AI, based on text from customer reviews
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I ordered Original Xiaomi Smart Mi Air Purifier. Good price, Fast delivery (3 days). I recommend Gearbest.
Reference: Adjustable Fisheye Lens Night Vision Camera Module
This is a very good camera to use with the Raspberry Pi. Night vision works well within an area of about 4 ft square. Very good sale price on gearbest.com.
Il servizio clienti è sempre puntuale ed affidabile. Ho acquistato diversi prodotti, un computer da tavolo, un tv box android, e sono completamente soddisfatto
I made numerous gearbest purchases, but the last one was great.
I wanted to buy a tablet (HUAWEI Honor Play MediaPad 2 BG2 - W09 Tablet PC - Gray) using a discount coupon,
But the object was slow to arrive in the warehouse, so I contacted the assistance and in addition to maintaining the discount, they allowed me to apply it to a far superior tablet (Lenovo P8 (TAB3 8 Plus) 4G Tablet 3GB RAM 16GB ROM - Dark Blue 4G Version) which was immediately available and in flash sale! (generally you cannot use coupons and flash sale together)!
Really excellent!
Shipping with italy express in less than three weeks as usual.
Order n. **************413
My favorite online shop, only gearbest! Lots of good quality and cheap items at gearbest, i love gearbest!
I really enjoy Gearbest. There shipping is great ( they ship to APO) and they have great prices and customer service! I highly recommend.
"Very nice prices in various products. I bought a smartphone and arrived very quickly in Brazil. Very reliable e-commerce platform. I strongly recomend it."
I have been using gearbest for a number of years and have recommended it to several of my friends and family who have also made purchases
I always have good experience with Gearbest. Only once i had a problem with a watch which get broken after 4 days and after quick chat and description of the problem with Gearbest support i get refounded.
Perfect as always.
First of all, I bought a Xiaomi Redmi Note 7 at one of the best price on the market.
Even if it came straight from an HK warehouse and it was such easy!
Only 16 days later, (10/04/19 - 26/04/19) I got it in my hands, with a clear step by step order tracking during this period of time.
So, an nice website with full product's information (as if it compatible with electrical plugs, langage or LTE band...), a quick shipping and definitely amazing prices, can't expect more!
Very nice prices in various products. Very reliable e-commerce platform. I strongly recomend it.
Ricardo Carriço
Ho acquistato parecchi oggetti tramite Gearbest e mi sono trovato sempre molto bene! Tutti gli oggetti (dai droni, ai cellulari, a batterie ecc ecc...) sono arrivati con i tempi prestabiliti e come da descrizione.
Nulla da segnalare!
I bought several items through Gearbest and I always found it very good! All objects (from drones, cell phones, batteries, etc. etc.) arrived with the set times and as described.
Nothing to report!
Gearbest.com is a very good sales company. The Communication is very fast. Questions are answerde fast and with high quality. The items I ordered arrived very well packaged. I live in Europe and I recommend this seller. I bought many times from Gearbest and in my opinion it is the best e-commerce if you want to buy straight from China to avoid European prices. It is a little bit more expensive than other websites, but the shipping is much fast (mostly < 3 weeks from order to delivery) and the products are 100% original.
The last couple of years I buy phones through the online store. Gearbest is a store I trust. Good price for items, high quality products and fast delivery. I like a lot of promotions and discounts. Sellers are sociable and always concerned about the quality of service. I am pleased with the service.
This was to be an easy simple buy of a set of headphones in January for a 2 week delivery in Feb.
But after taking my money for a product showing as "available" no stock was found until April,
And now at end of May still in "transit".
After now reading some of the previous reviews, I see they are incompetent and or fraudulent.
Updated...
Today 5th June 2019 the items arrived intact ( not yet tested)
And since this review was published I was advised:
Dear me,
We are sorry for this inconvenience and empathize with your frustration.
International shipping requires more complicated logistic procedures, that make the post time between two countries always longer than domestic shipping.
Thank you so much for your understanding about this matter.
We sincerely apologize for this delivery issue.
By way of compensation, please consider the following solution:
We can refund 4.72 USD shipping cost to your original payment account once you received your order.
-For PayPal account holders, please allow up to 48 hours for the transaction to appear in your PayPal account.
For credit card refunds, the transaction will appear within 7-14 business days.
The exact length of time is dependent on your card issuing bank.
Please kindly inform us if we can go ahead with this refund.
Best Regards
(name removed)
Gearbest Customer Service
OK then this:
Dear me,
We wish to apologise for any inconvenience.
We would like to thank you for taking the time to comment on your experience with us, as every review is important in allowing us to know where we can improve in the future.
Would you kindly consider updating or canceling the online review on Trustpilot.com and Sitejabber.com to reflect your overall experience with us?
Your support in changing the negative review on the website Trustpilot.com and Sitejabber.com would be highly appreciated.
Once you update the review, please kindly contact us at once.
We will then arrange this refund as soon as possible.
Thanks for your feedback and kind advice again, we will try the best to improve our service.
For any issue about your order, please feel free contact us directly to resolve, we are always glad to help you.
Best Regards
( Name removed)
Gearbest Customer Service
So, Best efforts 4 months + delay after taking the money,
2 days after negative reviews they ask me to "consider" removing/updating the review.
I have done so,
They are definitely incompetent, and do NOT offer a customer friendly experience.
Cheers.
Best prices and support that will anyways give you a great shopping experience! The support is really friendly and will always help you out!
In all the time I've ordered at gearbest I was never upset in the end. The shipping became really fast over the years and the support is very competent.
I really like this website. They are reliable and very affordable. I usually buy electronics and had never have any bad experience.
From the business
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Cesare,
We apologize that you are experiencing issues with your order.
Gearbest items have varying processing times based on their warehouse location and stock availability.
The total time it will take to receive your order will be the dispatch time plus the shipping time.
Kindly review our terms and conditions here: http://www.gearbest.com/about/terms-and-conditions.html
For all expedited and registered shipping methods we offer a tracking number that can be tracked on the related tracking site.
Please note that the actual delivery time may be affected by peak shipping periods, public holidays, bad weather and other extenuating circumstances.
The shipping time frame is valid regardless of the tracking site updates and availability.
You can refer to this link http://www.gearbest.com/about/shipping-methods.html for details.
Gearbest's FAQ: http://www.gearbest.com/about/faq.html
We have offered you a tracking number via our Support Center.
We have sent a message to you about your case via our Support Center.
Please check this and reply back to us.
Gearbest.com