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The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
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Ok, i try to write my Review in English! But my last English-Lesson is many years in the past... so i hope people will understand me?!
I ordered serveral Times at GearBest and I am very pleased
With GearBest. The Shipping is fast! You have to know, I live in Germany and it takes
7 - 9 Days to deliver.
They have many offers, low prices and good quality Products.
For a long time I have been shopping at the Gerabest store and I can say for sure that the store is excellent. All goods come, though sometimes with a delay, but they are not lost. Regularly there are actions and rallies. Support always answers and helps if there are problems. I can confidently recommend a store for those who like to save money and at the same time receive high-quality goods
Love this company, I have purchased several items from them with no issues. Always receive my item within the quoted time frame, and customer service is one of the best in my opinion.
I bought three items in this store and i had 0 problems! Fast, easy and the security is very high!
Overall service was very good, is a shop with a variety of interezantes items and great prices, not to mention they do ship to anywhere and post-purchase service is attentive. The only but is that in my case, pay for expedited shipping 3-4 days, and received the package about 15 days later, it's not so bad, but the fact of having paid more for a faster delivery, make is an important point.
Cloupor Mini 30w - it's now my favorite boxmod for vaiping. I owe him the stock-drawing, which arranged Marketplace GearBest for lovers of thick vapor. I was lucky - I found myself in chicle winners. Waiting for the prize began to read the reviews and was puzzled by the problems of the first production batch of Cloupor. Do me going "incendiary bomb"? But my fears proved groundless. For more than a month of using it and there is no hint of any overheating. He looks solid, feels heavy metal, and any time you can replace the battery. I'm pleased. Thank GearBest and Clopur Technology for a great device!
I purchased the Amazfit Verge smartwatch from Gearbest. It took a little while to get but as I have ordered other things from Gearbest I know the free shipping option takes time. So no big deal. I was very impressed with the watch and all its functions. It does a lot of what the high priced watches do for around $100. I am very satisfied with the product and Gearbest. I have not had a problem or issue and I will continue to use Gearbest in the future.
Good assortment, original goods, good promos (hight discount), delivery with tracking number (for orders over $50 - without additional payment). I create order 18th of January and it shipped out after 4 days! Will be good, if Gearbest got ePacket shipment.
This is my favourite Chinese store as the prices are always that bit cheaper than everywhere else. I've put in seven orders since December and received them all no problems. I like the NL post option (recommended) which seems to get the package quicker to Ireland. There's always good discount coupons available if you search the Web for them! I've not had any problems yet (touch wood) so I can't say what their returns process is like. I mainly buy TV boxes from them.
For me gearbest is one of the top site for shoping online i like this site and the support is very fast <3 <3 love you gear best <3
The prices are amazing.
Shipping is fast.
Quality perfect
The customer service is great.
I give you ******* stars
Very good website
Prices are low enough and service is really good
Post as described
I would definitely recommend
Well I bought a few things in gearbest, and thus far. They have very competitive prices, apart from very good discounts and wide variety of products. I recommend it 100%.
I have been looking for a Hana mod on different sites, but I was afraid the quality would be horrible. Not from GearBest! The quality is great and more than I expected. I would definitely recommend this product! Quick shipping! Got my product in 5 days from ordering it!
Waited over 7 weeks for delivery. Package has still not arrived.
I was given either a fraudulent or invalid tracking number which proved useless. They ignored my requests for a correct tracking number.
Further contacts with customer support have resulted in nothing but generic form replies and no action.
I will be filing a fraud complaint against both GearBest and PayPal.
I ordered so many e-cig items at GB,
Such as Cloupor Mini, Sigelei Mini, Atlantis etc...
Most of all, i always satisfied the lowest price that i can find,
Besides all order above 40 usd give a free shipping.
TAF ~^.^
I 've bought many times in this incredible online store. I've found lots of cool and funny gadgets. Thanks GB!
Ordered in this store box mod cloupor and kayfun 4, box mod was on stock, I was very lucky to buy it much cheaper in the store. Was a special coupon for the Christmas holidays and I applied it. Bought cloupor as a gift, it is important for me was that the product was delivered quickly in Russia, it happened! After 2 weeks I received the parcel! Thanks very quickly. Kayfun 4 bought in pre-order, this was my first purchase was worried whether all will be well. In the promised time the goods arrived in the presence and immediately I sent him! I did not hesitate to ask questions, to all my questions I got answers! Thank you for the quickness! In this shop I found an excellent section - electronic cigarettes! Now always order here!
Answer: Some people will get their products, some will not. Some will get what they expected and some will not. I got my products but one was not what they promised and one broke after a few seconds of use. They still continue to use wrong information on their website even though they admitted to me that it is not correct. I wrote a review on their web site about the product that broke after a few seconds of use and they blocked it so it still looks like the product only has positive reviews. You can see pictures and read more on my own web site that I created for telling my experience about GearBest: http://GearBestreview.azurewebsites.net
Answer: Dont really matter mate, regardless, what they do if does not arrive, they will not refund, they offer to resend at your cost. Then you do Paypal dispute, they refuse to refund unless you close the case, if you close the case, Paypal will not help. In my circumstances Paypal decided in my favour and refunded, but dragged on, avoid this company in future, Bangood better
Answer: Dear Iain, you can submit a ticket here: http://support.gearbest.com/ Our colleague will reply you in 24 hours! We are sorry that the live chart is some buzy, as many people contact over the world. So that may need customers to wait a little linger for their turn. Gearbest.com
Answer: Yes Adam, did you pay with PayPal? If Then contact PayPal and claim your money back and stat away from gearbest, they lied to me and now i an trying to get my 100 dollars back. There is a reason that they are NOT on eBay... So my advice to everyone is to stay far away from this socalled Company... No mail, no adress, no phone?
Answer: They are legit, just ridiculously slow in shipping. I waited 1.5 months for my "rush" order. It was shipped out in multiple pacakges and arrived at different times.
Answer: Same here, after 3months of waiting for my order and many conversations in an email ticket which went on for 1month they promised me to refund me via paypal. No refund and nothing heard from them since almost 2weeks. Keep writing here people, I hope lotz of people read it and gearbest goes bankrupt very soon
Answer: You can try the Better Business Bureau like I did however they never responded to them either, they did respond to the tickets I opened up on their site but the replies weren't of much use and not very helpful.
Answer: I wouldn't. It's been three months and I still don't have my order and their customer service is terrible. They just keep telling tryouts to wait longer.
Answer: I would advise you to stear clear. If the site does not let you order with free shipping then you have dodged a bullet. I got free shipping but the product was damaged an only fit for resting your cup on they offered a refund less the first shipping that was ment to be free or a replacement. As it cost 25 pounds to send back to resolve the matter I chose to except the replacement it came and was just as bad a tablet as the first. Take my advice and run a mile. Hope this gives you an idea what the company is like. Run run run a mile mate.
Answer: Dear Imran, Thank you for your message. About the shipping, please see our last message. For the tax, According to our website's policy import taxes are solely customer's responsibility. Please check this link http://www.gearbest.com/about/faq.html (If there is some problem receiving the delivery due to Customs) By placing an order with us, customer agrees to our terms and conditions http://www.gearbest.com/about/terms-and-conditions.html Gearbest.com
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.

