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Gearbest

3.7
gearbest.com

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Gearbest Reviews Summary

The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.

This summary is generated by AI, based on text from customer reviews

service
3,482
value
3,458
shipping
3,490
returns
2,584
quality
3,437

We monitor reviews for authenticity

Germany
1 review
0 helpful votes
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Realy the best
March 15, 2015

Nice shop with a lot of stuff. Good quality and nice support.

Date of experience: March 15, 2015
Germany
1 review
0 helpful votes
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Ok, i try to write my Review in English! But my last English-Lesson is many years in the past... so i hope people will understand me?!

I ordered serveral Times at GearBest and I am very pleased
With GearBest. The Shipping is fast! You have to know, I live in Germany and it takes
7 - 9 Days to deliver.
They have many offers, low prices and good quality Products.

Date of experience: March 15, 2015
Germany
1 review
0 helpful votes
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Best shop
March 15, 2015

For a long time I have been shopping at the Gerabest store and I can say for sure that the store is excellent. All goods come, though sometimes with a delay, but they are not lost. Regularly there are actions and rallies. Support always answers and helps if there are problems. I can confidently recommend a store for those who like to save money and at the same time receive high-quality goods

Date of experience: March 15, 2015
Kansas
1 review
0 helpful votes
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Love this company, I have purchased several items from them with no issues. Always receive my item within the quoted time frame, and customer service is one of the best in my opinion.

Date of experience: March 14, 2015
Spain
1 review
0 helpful votes
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I bought three items in this store and i had 0 problems! Fast, easy and the security is very high!

Date of experience: March 14, 2015
Mexico
1 review
0 helpful votes
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Stocked
March 14, 2015

Overall service was very good, is a shop with a variety of interezantes items and great prices, not to mention they do ship to anywhere and post-purchase service is attentive. The only but is that in my case, pay for expedited shipping 3-4 days, and received the package about 15 days later, it's not so bad, but the fact of having paid more for a faster delivery, make is an important point.

Date of experience: March 13, 2015
Ukraine
1 review
0 helpful votes
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Thanks for Cloupor
March 14, 2015

Cloupor Mini 30w - it's now my favorite boxmod for vaiping. I owe him the stock-drawing, which arranged Marketplace GearBest for lovers of thick vapor. I was lucky - I found myself in chicle winners. Waiting for the prize began to read the reviews and was puzzled by the problems of the first production batch of Cloupor. Do me going "incendiary bomb"? But my fears proved groundless. For more than a month of using it and there is no hint of any overheating. He looks solid, feels heavy metal, and any time you can replace the battery. I'm pleased. Thank GearBest and Clopur Technology for a great device!

Date of experience: March 13, 2015
Ohio
3 reviews
1 helpful vote
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Great low cost smartwatch.
March 13, 2015

I purchased the Amazfit Verge smartwatch from Gearbest. It took a little while to get but as I have ordered other things from Gearbest I know the free shipping option takes time. So no big deal. I was very impressed with the watch and all its functions. It does a lot of what the high priced watches do for around $100. I am very satisfied with the product and Gearbest. I have not had a problem or issue and I will continue to use Gearbest in the future.

Date of experience: March 13, 2015
Poland
1 review
1 helpful vote
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Best of GearBest!
March 13, 2015

Good assortment, original goods, good promos (hight discount), delivery with tracking number (for orders over $50 - without additional payment). I create order 18th of January and it shipped out after 4 days! Will be good, if Gearbest got ePacket shipment.

Date of experience: March 13, 2015
Algeria
1 review
0 helpful votes
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I love gearbest
March 13, 2015

I like this site and the support
I bought it
Thank you

Date of experience: March 13, 2015
Ireland
1 review
1 helpful vote
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This is my favourite Chinese store as the prices are always that bit cheaper than everywhere else. I've put in seven orders since December and received them all no problems. I like the NL post option (recommended) which seems to get the package quicker to Ireland. There's always good discount coupons available if you search the Web for them! I've not had any problems yet (touch wood) so I can't say what their returns process is like. I mainly buy TV boxes from them.

Date of experience: March 13, 2015
Morocco
1 review
0 helpful votes
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Top and good site
March 13, 2015

For me gearbest is one of the top site for shoping online i like this site and the support is very fast <3 <3 love you gear best <3

Date of experience: March 13, 2015
Algeria
1 review
2 helpful votes
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Fast and reliable
March 13, 2015

The prices are amazing.
Shipping is fast.
Quality perfect
The customer service is great.
I give you ******* stars

Date of experience: March 13, 2015
GB
1 review
0 helpful votes
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Good web site
March 13, 2015

Very good website
Prices are low enough and service is really good
Post as described
I would definitely recommend

Date of experience: March 13, 2015
Spain
1 review
1 helpful vote
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So far all right
March 13, 2015

Well I bought a few things in gearbest, and thus far. They have very competitive prices, apart from very good discounts and wide variety of products. I recommend it 100%.

Date of experience: March 12, 2015
New York
3 reviews
1 helpful vote
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I have been looking for a Hana mod on different sites, but I was afraid the quality would be horrible. Not from GearBest! The quality is great and more than I expected. I would definitely recommend this product! Quick shipping! Got my product in 5 days from ordering it!

Date of experience: March 12, 2015
Illinois
2 reviews
9 helpful votes
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Waited over 7 weeks for delivery. Package has still not arrived.
I was given either a fraudulent or invalid tracking number which proved useless. They ignored my requests for a correct tracking number.

Further contacts with customer support have resulted in nothing but generic form replies and no action.

I will be filing a fraud complaint against both GearBest and PayPal.

Date of experience: March 12, 2015
KR
1 review
1 helpful vote
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Lovely price
March 12, 2015

I ordered so many e-cig items at GB,
Such as Cloupor Mini, Sigelei Mini, Atlantis etc...
Most of all, i always satisfied the lowest price that i can find,
Besides all order above 40 usd give a free shipping.
TAF ~^.^

Date of experience: March 12, 2015
New Zealand
1 review
0 helpful votes
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I love it
March 12, 2015

I 've bought many times in this incredible online store. I've found lots of cool and funny gadgets. Thanks GB!

Date of experience: March 12, 2015
RU
1 review
0 helpful votes
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Ordered in this store box mod cloupor and kayfun 4, box mod was on stock, I was very lucky to buy it much cheaper in the store. Was a special coupon for the Christmas holidays and I applied it. Bought cloupor as a gift, it is important for me was that the product was delivered quickly in Russia, it happened! After 2 weeks I received the parcel! Thanks very quickly. Kayfun 4 bought in pre-order, this was my first purchase was worried whether all will be well. In the promised time the goods arrived in the presence and immediately I sent him! I did not hesitate to ask questions, to all my questions I got answers! Thank you for the quickness! In this shop I found an excellent section - electronic cigarettes! Now always order here!

Date of experience: March 11, 2015

From the business

Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.


gearbest.com
Coventry, WMID, United Kingdom