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The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
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I have bought a tablet and another item in this site, and always perfect.
He comprado una tablet y otros artÃculos en esta tienda y siempre perfecto.
I ordered a Syma X5C-1 Quadcopter on Feb. 20th and paid for quicker shipping. It took them a week to inform me of shipment. It did not move for another week. It finally shipped from China on Mar. 6th. It took another week to get the USA. Once it hit the US, the Express shipping kicked in and I had it two days later. So, just be ready to wait 3-4 weeks, especially if you opt for free shipping. That being said, the quad arrived in great shape in a plain white box with all parts and instruction manual.
Before making my order i had some questions about the products and Gearbest did reply very fast and eficient.
I made my order after that and it was all handled pretty straight forward. I got my package and im very happy with it!
On Aug 10,2014 i found gearbest,
To be honest at the start i was skeptical the price was too low and i was sure it's a scam but i've decide to give them a chance!
I made a order and and i was suprised-
Shippping was fast!
Price is extreme low!
Product was great!
I've started to order more from them and one time i had a issue -
The customer support of Gearbest is one of a kind
After less the 24 hours i got respond and they solve my problem with less then a day!
Give a chance to gearbest and i am sure you will be more then a happy!
This post is my appreciation to GearBest!
More than satisfied with store and many orders. Excellent prices and communication with gearbest staff because they are always willing to help you. Definitely will come back and recommend to other people and friends.
Great prices, fast delivery ( ~2 weeks) and well packed!
Customer Service is also really good, very fast & friendly!
This is the best shop! Huge selection of products and good prices. I did 9 orders in this shop and everything was fast. One time I got a defective product and shop immediately sent me a payment. I am very satisfied with this shop.
Hello, I bought recently a Cloupor Mini and a TaifunGT 2 Clone at Gearbest. The delivery was super fast, after 16 days I had my package in the hand. I am absolutely convinced of the quality of both articles and they are super finished and immediately operationally. I buy regularly with Gearbest.
I really like to shop at Gear Best, best website with detailed information about the products, quick response from customer service if necessary, the goods correspond 100% to the products when you receive them. Highly recommended for all ages
Gearbest.com is awesome!
I bought a Ulefone be pro and everything was perfect!
Have thousands of great items at good prices. Recommend!
Bought an xbmc box for my tv set. They send it very quick, price was the cheapest and quality excellent. I'm on my way to buy more of these for the rest of my tv's!
I was searching for a place where to buy a multicopter. Searching through the web I found this place - gearbest.com, After some research, I decided to buy it here because price was the best I've found, they have good customer service, shipping was faster than from other places I've ordered before. They even helped me to deal with customs.
Excellent online store, a very high quality product, everything comes quickly
Gearbest is have the best seller service ever! They are so kind n helpful. So many times my orders are so fast receive am I. I love this site and seller service!
Rating Purchase Sigelei Mini 30w from gearbest.com
One of my favorite vaping vendor.
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I need a cloupor mini for my e-cigarettes.
I ordered at gearbest.
They offer reasonable price and kind answer for my question.
I satisfied their product and service.
I recommend that shop. Thank you.
I am more than happy buying different things from you. After my received eighth order, all I can say is that you are amazing! I will come again and again! You are the Best, GearBest!
Answer: Some people will get their products, some will not. Some will get what they expected and some will not. I got my products but one was not what they promised and one broke after a few seconds of use. They still continue to use wrong information on their website even though they admitted to me that it is not correct. I wrote a review on their web site about the product that broke after a few seconds of use and they blocked it so it still looks like the product only has positive reviews. You can see pictures and read more on my own web site that I created for telling my experience about GearBest: http://GearBestreview.azurewebsites.net
Answer: Dont really matter mate, regardless, what they do if does not arrive, they will not refund, they offer to resend at your cost. Then you do Paypal dispute, they refuse to refund unless you close the case, if you close the case, Paypal will not help. In my circumstances Paypal decided in my favour and refunded, but dragged on, avoid this company in future, Bangood better
Answer: Dear Iain, you can submit a ticket here: http://support.gearbest.com/ Our colleague will reply you in 24 hours! We are sorry that the live chart is some buzy, as many people contact over the world. So that may need customers to wait a little linger for their turn. Gearbest.com
Answer: Yes Adam, did you pay with PayPal? If Then contact PayPal and claim your money back and stat away from gearbest, they lied to me and now i an trying to get my 100 dollars back. There is a reason that they are NOT on eBay... So my advice to everyone is to stay far away from this socalled Company... No mail, no adress, no phone?
Answer: They are legit, just ridiculously slow in shipping. I waited 1.5 months for my "rush" order. It was shipped out in multiple pacakges and arrived at different times.
Answer: Same here, after 3months of waiting for my order and many conversations in an email ticket which went on for 1month they promised me to refund me via paypal. No refund and nothing heard from them since almost 2weeks. Keep writing here people, I hope lotz of people read it and gearbest goes bankrupt very soon
Answer: You can try the Better Business Bureau like I did however they never responded to them either, they did respond to the tickets I opened up on their site but the replies weren't of much use and not very helpful.
Answer: I wouldn't. It's been three months and I still don't have my order and their customer service is terrible. They just keep telling tryouts to wait longer.
Answer: I would advise you to stear clear. If the site does not let you order with free shipping then you have dodged a bullet. I got free shipping but the product was damaged an only fit for resting your cup on they offered a refund less the first shipping that was ment to be free or a replacement. As it cost 25 pounds to send back to resolve the matter I chose to except the replacement it came and was just as bad a tablet as the first. Take my advice and run a mile. Hope this gives you an idea what the company is like. Run run run a mile mate.
Answer: Dear Imran, Thank you for your message. About the shipping, please see our last message. For the tax, According to our website's policy import taxes are solely customer's responsibility. Please check this link http://www.gearbest.com/about/faq.html (If there is some problem receiving the delivery due to Customs) By placing an order with us, customer agrees to our terms and conditions http://www.gearbest.com/about/terms-and-conditions.html Gearbest.com
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.

