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The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
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I have often ordered Gearbest and has always been satisfied. Great clear side and very low prices. What I like most the delivery time. I often buy abroad and often wait up to 3 months on deliveries. In Gearbest so far all came on after about 2 weeks. I think that's a record time. I am happy to continue in order Gearbest.
At this time i bought serveral ecigarette parts at gearbest.com and now i want to share my experience with you.
At first, the site itself. It has a nice look and its neatly arranged. The search system is very good and i found everything i searched for in short time.
2. The Product quality.
Sure at the end the product quality depends on what you buy. But at my 3 orders the quality was great. The product i ordered were: Xiaomi MiBand, Cloupor Mini, Kayfun V4 Clone and for me the build quality of all three products is very good.
3. The delivery.
Lightnig fast to germany with cheap delivery costs. Most of the Products comes with free delivery but i alway pay a small fee ( about 2-3$) for delivery Upgrade for shipping with PostNL and it worth the money. 2 of the 3 are delivered in 10 days and one in 14 days thats by far the fastes deliverys i ever had from china.
4 Price
The prices are great and often you can save additional money with discount codes.
Overall: a great seller!
"received in my hour! RESPONSE She was excellent!"
I will never ever ever, order again from gear best, first after you order and pay for it they send you a confirmation stating it will take 25 business days. I waiting a month to receive my products I ordered 7 items. 5 out of 7 was incorrect. Not to mention the headphones I ordered did not work at all. I pay for items I did not receive. I did not receive the items I pay for. If you have money to throw away then order from Gear Best.
Everything was as I expected. You are the best. From now on i will buy only for you
This shop has a big variety of items, but you can buy something which shows online, pay for it and never get it. The good think is that they refund fast, when they understand their mistake.
I bought miband on this site and just 5 days receive my order it is incredible. Love it!
Cool gadgets at a reasonable price. Free shipping but plan your orders ahead of time. Took 1 month to arrive in Canada.
"i love gadgets and gearbest is place where i found fresh new gadgets everytime.
My experience from this site is very good, shpment recived quite early then expected( in 10 days from overseas), packaging is good, products are super cool.
Costumer service is pretty cool, respond on my every query.
So i'm very happy with the site."|
I will suggest every gadget lover to try this site.
They have some really cool stuff.
The store is very nice and practical, wide assortment of products at much lower prices than other stores, and thanks to the many coupons that can be found around the net you can do good business.
The staff is extremely knowledgeable and usually tries to resolve problems.
I made some purchases is I was satisfied.
My judgment is positive.
Great prices and discounts and if you use coupons they are the cheapest!
The shipping method is fast with many options and their support center responses are great. They are friendly and always try to help you if you have any problem.
As long as the parcel is shipped they mail you the tracking number which worked fine for me!
Package received on expected date. Of course it was undamaged and nothing missing)
Also as they were asked to do they declared a low cost value for customs which is very convenient.
I will buy again!
Gearbest is my favourite shop to buy e cigarette stuff. No Problems till yet. Thumbs up
Order is received quickly! Excellent quality of service! Good prices!
I ordered ZNA 30 VW Style Mod.
It was sent next two days.
With E-Cig Mods usually every reseller sells something else in Terms of Quality -so its a bit of a gamble
But this was a great flawless Quality product. Im still using it every day.
GB has cool offers, when you find Discount/Promotion codes for some products.
Easy Payment Via Paypal.
I will buy again from Gearbest.
I have more than 20 orders to gearbest. Every time the order ships in time, the prices are the best in the market and totally happy with after sales service.
Trustworthy site. Delivered as per promise!
I just bought and received atongm w008 smartwatch from them at an attractive price. There will be rewards for product review which can offset my next purchase.
Customer Service officer (Janey) is polite and even search for the spare battery for the smartwatch upon my request.
Shipping-wise will registered post for a small fee top up, which is very reasonable.
Overall great experience and would visit the website again to look for more gadgets.
Ordered a mini 0805 dash cam when it first came out at a great price -- better than competitor's prices for a lower model. Yes, it takes a few weeks to arrive, but that's no different from any of the other sites that operate out of Asia.
I had a bit of trouble with the camera at first, but the customer support was very responsive (avg. Response time within one day), and eventually we agreed to send me a replacement which works great.
I've also had to deal with their customer service on a few other occasions to cancel orders, and they were always polite and quick to respond. I highly recommend this seller.
When I bought products from Gearbest I didn't know them or even new of them. I found them by accident and was amazed with there product lineup and there prices.So I decided to give them a shot. Being a gadget type person and the liker of new technology I made a choice and purchased the product. They sent it out very fast and got it to my home very fast.And all in one piece it was wrapped very professionally. I will recommend them to everyone. Thank you... Signed... Patrick Forbes
One of the best promotions in the web! Loyalty programm and paypal protection! And don't forget a lot of shipping options and free shipping. Totally satisfied with it. Definitely will buy again.
I highly recommend this shop every pass.
Very good parts at very good price.
Very fast free shipping.
TOP
Answer: Some people will get their products, some will not. Some will get what they expected and some will not. I got my products but one was not what they promised and one broke after a few seconds of use. They still continue to use wrong information on their website even though they admitted to me that it is not correct. I wrote a review on their web site about the product that broke after a few seconds of use and they blocked it so it still looks like the product only has positive reviews. You can see pictures and read more on my own web site that I created for telling my experience about GearBest: http://GearBestreview.azurewebsites.net
Answer: Dont really matter mate, regardless, what they do if does not arrive, they will not refund, they offer to resend at your cost. Then you do Paypal dispute, they refuse to refund unless you close the case, if you close the case, Paypal will not help. In my circumstances Paypal decided in my favour and refunded, but dragged on, avoid this company in future, Bangood better
Answer: Dear Iain, you can submit a ticket here: http://support.gearbest.com/ Our colleague will reply you in 24 hours! We are sorry that the live chart is some buzy, as many people contact over the world. So that may need customers to wait a little linger for their turn. Gearbest.com
Answer: Yes Adam, did you pay with PayPal? If Then contact PayPal and claim your money back and stat away from gearbest, they lied to me and now i an trying to get my 100 dollars back. There is a reason that they are NOT on eBay... So my advice to everyone is to stay far away from this socalled Company... No mail, no adress, no phone?
Answer: They are legit, just ridiculously slow in shipping. I waited 1.5 months for my "rush" order. It was shipped out in multiple pacakges and arrived at different times.
Answer: Same here, after 3months of waiting for my order and many conversations in an email ticket which went on for 1month they promised me to refund me via paypal. No refund and nothing heard from them since almost 2weeks. Keep writing here people, I hope lotz of people read it and gearbest goes bankrupt very soon
Answer: You can try the Better Business Bureau like I did however they never responded to them either, they did respond to the tickets I opened up on their site but the replies weren't of much use and not very helpful.
Answer: I wouldn't. It's been three months and I still don't have my order and their customer service is terrible. They just keep telling tryouts to wait longer.
Answer: I would advise you to stear clear. If the site does not let you order with free shipping then you have dodged a bullet. I got free shipping but the product was damaged an only fit for resting your cup on they offered a refund less the first shipping that was ment to be free or a replacement. As it cost 25 pounds to send back to resolve the matter I chose to except the replacement it came and was just as bad a tablet as the first. Take my advice and run a mile. Hope this gives you an idea what the company is like. Run run run a mile mate.
Answer: Dear Imran, Thank you for your message. About the shipping, please see our last message. For the tax, According to our website's policy import taxes are solely customer's responsibility. Please check this link http://www.gearbest.com/about/faq.html (If there is some problem receiving the delivery due to Customs) By placing an order with us, customer agrees to our terms and conditions http://www.gearbest.com/about/terms-and-conditions.html Gearbest.com
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.


Dear Rick,
We are sorry for the inconvenience. There must be some misunderstanding between us. Could you please tell us your order number? We are willing to deal with it for you.
Please contact our support center, we will solve it for you or e-mail to [email protected]. We will deal with it for you personaly.
Best Regards
Customer Service