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Gearbest

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Gearbest

3.7
gearbest.com

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Gearbest Reviews Summary

The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.

This summary is generated by AI, based on text from customer reviews

service
3,482
value
3,458
shipping
3,490
returns
2,584
quality
3,437

We monitor reviews for authenticity

Germany
1 review
0 helpful votes
Follow Katja L.
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Very good shop
March 21, 2015

I have often ordered Gearbest and has always been satisfied. Great clear side and very low prices. What I like most the delivery time. I often buy abroad and often wait up to 3 months on deliveries. In Gearbest so far all came on after about 2 weeks. I think that's a record time. I am happy to continue in order Gearbest.

Date of experience: March 21, 2015
Germany
1 review
0 helpful votes
Follow Stefan W.
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At this time i bought serveral ecigarette parts at gearbest.com and now i want to share my experience with you.
At first, the site itself. It has a nice look and its neatly arranged. The search system is very good and i found everything i searched for in short time.
2. The Product quality.
Sure at the end the product quality depends on what you buy. But at my 3 orders the quality was great. The product i ordered were: Xiaomi MiBand, Cloupor Mini, Kayfun V4 Clone and for me the build quality of all three products is very good.
3. The delivery.
Lightnig fast to germany with cheap delivery costs. Most of the Products comes with free delivery but i alway pay a small fee ( about 2-3$) for delivery Upgrade for shipping with PostNL and it worth the money. 2 of the 3 are delivered in 10 days and one in 14 days thats by far the fastes deliverys i ever had from china.
4 Price
The prices are great and often you can save additional money with discount codes.

Overall: a great seller!

Date of experience: March 20, 2015
Greece
1 review
0 helpful votes
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Nice gearbest!
March 20, 2015

"received in my hour! RESPONSE She was excellent!"

Date of experience: March 20, 2015
Illinois
1 review
9 helpful votes
Follow Rick D.
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I will never ever ever, order again from gear best, first after you order and pay for it they send you a confirmation stating it will take 25 business days. I waiting a month to receive my products I ordered 7 items. 5 out of 7 was incorrect. Not to mention the headphones I ordered did not work at all. I pay for items I did not receive. I did not receive the items I pay for. If you have money to throw away then order from Gear Best.

Date of experience: March 19, 2015
Lily L. — Gearbest Rep
over a year old

Dear Rick,
We are sorry for the inconvenience. There must be some misunderstanding between us. Could you please tell us your order number? We are willing to deal with it for you.
Please contact our support center, we will solve it for you or e-mail to [email protected]. We will deal with it for you personaly.
Best Regards
Customer Service

Greece
1 review
0 helpful votes
Follow Papadopoulos G.
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BEST SITE
March 20, 2015

Everything was as I expected. You are the best. From now on i will buy only for you

Date of experience: March 19, 2015
Greece
2 reviews
0 helpful votes
Follow Eftychios K.
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This shop has a big variety of items, but you can buy something which shows online, pay for it and never get it. The good think is that they refund fast, when they understand their mistake.

Date of experience: March 19, 2015
Turkiye
1 review
0 helpful votes
Follow Kenal M.
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Fast Shipping ever!
March 19, 2015

I bought miband on this site and just 5 days receive my order it is incredible. Love it!

Date of experience: March 19, 2015
Canada
1 review
0 helpful votes
Follow S V.
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Cool gadgets at a reasonable price. Free shipping but plan your orders ahead of time. Took 1 month to arrive in Canada.

Date of experience: March 18, 2015
Germany
1 review
0 helpful votes
Follow vishal j.
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Best gadget store
March 18, 2015

"i love gadgets and gearbest is place where i found fresh new gadgets everytime.
My experience from this site is very good, shpment recived quite early then expected( in 10 days from overseas), packaging is good, products are super cool.
Costumer service is pretty cool, respond on my every query.
So i'm very happy with the site."|
I will suggest every gadget lover to try this site.
They have some really cool stuff.

Date of experience: March 18, 2015
Italy
1 review
0 helpful votes
Follow cosuvu v.
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The store is very nice and practical, wide assortment of products at much lower prices than other stores, and thanks to the many coupons that can be found around the net you can do good business.
The staff is extremely knowledgeable and usually tries to resolve problems.
I made some purchases is I was satisfied.
My judgment is positive.

Date of experience: March 18, 2015
Greece
1 review
0 helpful votes
Follow Nick C.
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Great prices and discounts and if you use coupons they are the cheapest!
The shipping method is fast with many options and their support center responses are great. They are friendly and always try to help you if you have any problem.
As long as the parcel is shipped they mail you the tracking number which worked fine for me!
Package received on expected date. Of course it was undamaged and nothing missing)
Also as they were asked to do they declared a low cost value for customs which is very convenient.

I will buy again!

Date of experience: March 18, 2015
Germany
1 review
0 helpful votes
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All good, no probs
March 18, 2015

Gearbest is my favourite shop to buy e cigarette stuff. No Problems till yet. Thumbs up

Date of experience: March 18, 2015
RU
1 review
0 helpful votes
Follow Aleksandr P.
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Good shop!
March 18, 2015

Order is received quickly! Excellent quality of service! Good prices!

Date of experience: March 18, 2015
Germany
1 review
0 helpful votes
Follow Martin P.
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I ordered ZNA 30 VW Style Mod.
It was sent next two days.
With E-Cig Mods usually every reseller sells something else in Terms of Quality -so its a bit of a gamble
But this was a great flawless Quality product. Im still using it every day.
GB has cool offers, when you find Discount/Promotion codes for some products.
Easy Payment Via Paypal.
I will buy again from Gearbest.

Date of experience: March 18, 2015
Greece
1 review
0 helpful votes
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Strongly recomended
March 18, 2015

I have more than 20 orders to gearbest. Every time the order ships in time, the prices are the best in the market and totally happy with after sales service.

Date of experience: March 18, 2015
Singapore
1 review
0 helpful votes
Follow ZhenHao M.
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Trustworthy site. Delivered as per promise!

I just bought and received atongm w008 smartwatch from them at an attractive price. There will be rewards for product review which can offset my next purchase.

Customer Service officer (Janey) is polite and even search for the spare battery for the smartwatch upon my request.

Shipping-wise will registered post for a small fee top up, which is very reasonable.

Overall great experience and would visit the website again to look for more gadgets.

Date of experience: March 18, 2015
France
1 review
0 helpful votes
Follow Joseph L.
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Ordered a mini 0805 dash cam when it first came out at a great price -- better than competitor's prices for a lower model. Yes, it takes a few weeks to arrive, but that's no different from any of the other sites that operate out of Asia.
I had a bit of trouble with the camera at first, but the customer support was very responsive (avg. Response time within one day), and eventually we agreed to send me a replacement which works great.
I've also had to deal with their customer service on a few other occasions to cancel orders, and they were always polite and quick to respond. I highly recommend this seller.

Date of experience: March 17, 2015
South Carolina
1 review
0 helpful votes
Follow Patrick F.
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Gearbest is the Best.
March 18, 2015

When I bought products from Gearbest I didn't know them or even new of them. I found them by accident and was amazed with there product lineup and there prices.So I decided to give them a shot. Being a gadget type person and the liker of new technology I made a choice and purchased the product. They sent it out very fast and got it to my home very fast.And all in one piece it was wrapped very professionally. I will recommend them to everyone. Thank you... Signed... Patrick Forbes

Date of experience: March 17, 2015
RU
1 review
0 helpful votes
Follow Vasiliy L.
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One of the best promotions in the web! Loyalty programm and paypal protection! And don't forget a lot of shipping options and free shipping. Totally satisfied with it. Definitely will buy again.

Date of experience: March 17, 2015
Austria
1 review
0 helpful votes
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I highly recommend this shop every pass.
Very good parts at very good price.
Very fast free shipping.
TOP

Date of experience: March 17, 2015

From the business

Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.


gearbest.com
Coventry, WMID, United Kingdom