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Gearbest

3.7
gearbest.com

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Gearbest Reviews Summary

The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.

This summary is generated by AI, based on text from customer reviews

service
3,482
value
3,458
shipping
3,490
returns
2,584
quality
3,437

We monitor reviews for authenticity

RU
1 review
0 helpful votes
Follow Roman M.
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The reason for the purchase multitool GANZO G301B in this store was the sale of knives and multutuls this manufacturer. The model has been postponed in the list of favorite, Yu therefore no doubt when placing the order did not arise. After just 3 weeks the product was delivered safely. Any delays in shipment clearance and did not raise, and it pleases.

Date of experience: April 21, 2015
Poland
1 review
0 helpful votes
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Always on the top!
April 21, 2015

I order there a lot of things, ever i'm so glad. GearBest offer amazig price ( in particular with coupons) but most importantly GearBest guarantees save shopping and the best customer service additionally cooperate with PayPal. In my opionion is one of the best store.

Date of experience: April 21, 2015
Ukraine
1 review
0 helpful votes
Follow azzimov M.
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Very good prices (one of the lowest on the market), with coupon codes. Frequent sales. Updating and adding new goods daily. Fast customer support.
This shop has "audit" procedure for every good shipped away, so you have to be solid sure - your goods will work properly out of a box.

Date of experience: April 21, 2015
Belarus
2 reviews
0 helpful votes
Follow Aliaksandr B.
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I bought five tv box with air consoles in store gearbest.com. But the customs service of my country returned parcel back. Shop gearbest.com told me that he would return the full cost of purchased goods. I am very grateful to the store gearbest.com for what their employees value their customers. Thank gearbest.com.

Date of experience: April 20, 2015
Kyrgyzstan
1 review
0 helpful votes
Follow Nikolai S.
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I received my Smart phone Cubot X9 day before yesterday for 30 days in Kyrgyzstan. I am very satisfied with this item. Fast and free shipping, low prices, good attitude to buyers.
I will continue buying Gearbest

Date of experience: April 20, 2015
Nebraska
1 review
2 helpful votes
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Worst experience using online ordering. After providing payment information for a $175 order they requested I email them front and back copies of my credit card and drivers license. I cancelled the order and actually received a confirmation email the order was cancelled. Gearbest still withdrew $180 from my account (handling fee). I opened a ticket with them complaining about the withdrawal. They stated they would refund the money and another email stating they had refunded it. This was over a week ago and no refunds have been provided yet. Also, there is no further responses to my multiple requests. The phone number for support is only an answering machine. Stay away from this company.

Date of experience: April 20, 2015
Lily L. Gearbest Rep
over a year old

Dear Brian,

Thank you for your important feedback and for letting us about your experience with us.
I want to extend my sincere apologies for the problems you have experienced.

Please send us an email to [email protected] and offer us your order number, we'll resolve this in priority.

We are grateful to all who take the time to review us and while the terrific reviews are lovely to get, it is the ones that tell us where we can improve that are invaluable.

Best Regards
Gearbest Customer Service

France
1 review
0 helpful votes
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Perfect
April 20, 2015

Just perfect! Quick and free shipment and nice product

Date of experience: April 20, 2015
Sweden
1 review
1 helpful vote
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I´ve found this shop a few months ago, and I think the prices are really good.

I've ordered a few stuff from Xiaomi and everything was original and working fine. The delivery was surprising fast to come from China to UK.

I´ll buy more stuff in there soon. Recommend shop for me.

Date of experience: April 20, 2015
Belarus
1 review
0 helpful votes
Follow Siarhei X.
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Good shop
April 17, 2015

Low price. FREE SHIPPING worldwide is available on every single product. Polite support. Paypal protection. Will buy again!

Date of experience: April 17, 2015
Belarus
1 review
0 helpful votes
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One of the best site
April 17, 2015

Fast and free shipping. One of most low price. Polite and patient support. Paypal protection. Wide shipping options and more. Very like, definitely will buy again!

Date of experience: April 16, 2015
GB
1 review
0 helpful votes
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Ordered an Elephone P5000 in Feb 2015, delivery & shipping Dhl, excellent Service, using again for a presale on a ecoo eco4, report back soon, well done Gearbest.
Thank you.

Date of experience: April 16, 2015
GB
1 review
2 helpful votes
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HORRIBLE!
April 13, 2015

They have sent me a faulty item. They won't accept the return and won't refund my money... Avoid at any cost.

Date of experience: April 13, 2015
Lily L. Gearbest Rep
over a year old

Dear Shana,

Thank you for taking your time to write your review. We really appreciate the feedback.
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.

Would you please send us an email to [email protected] and offer us your order number? We'll check for you in priority.

Again, we apologize for your shopping experience which was clearly not up not up to your expectations. We will work harder to minimize the possibility of a recurrence.

Best Regards
Gearbest Customer Service

Canada
1 review
1 helpful vote
Follow tank l.
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I placed an order for a watch almost a mongh and a half ago and i still dont have my product. What kind of a company is this. :(

Date of experience: April 13, 2015
Lily L. Gearbest Rep
over a year old

Dear tank,

Thank you for your important feedback and for letting us about your experience with us.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.

As it is international delivery, it is possible that the package will be delayed by some factors during transport. All estimated/typical delivery time are derived from real world data collected from past orders. They are approximate times for reference only. However, please understand this is an estimate. The shipping speed is outside our control and is dependent on the courier company.
For more details, would you please send us an email to [email protected] and offer us your order number? We'll check for you in priority.

Thank you so much again for bringing the issue to our attention. We welcome all feedback as it enables us to continually improve to provide even better service to all our customers.

Best Regards
Customer Service

Belarus
1 review
0 helpful votes
Follow Vadimka S.
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Good shop
April 12, 2015

One of most low price. Fast and free shipping. Polite and patient support. Paypal protection. Wide shipping options and more. Very like, definitely will buy again!

Date of experience: April 12, 2015
NL
1 review
0 helpful votes
Follow Colin C.
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Very Good!
April 12, 2015

Great website! I've ordered something a few weeks ago. The shipping takes 7 days and that is really fast for free shipping from China!
The price was the cheapest!
So i recommend to buy at gearbest

Date of experience: April 11, 2015
Florida
1 review
6 helpful votes
Follow goodheart h.
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This is a Bull$#*! Service... They seems to be fraud and its been over a month since i received my small product... the customer service person itself says that the shipping is rediculous and it takes atleast 2 months.to get product if you are lucky. Beware of buying anything from this site. Just check for the product in ebay and buy at a lesser cost and more reliable shipping service... Pls beware of this site. gearbest.com. They are nowdays placing lot of ads and deceiving people. They should be stopped..

Date of experience: April 9, 2015
Lily L. Gearbest Rep
over a year old

Dear goodheart,

Thank you for your important feedback and for letting us about your experience with us.
First, I want to offer my sincerest apologies to you for the issue.

We are NOT a con. We really do not need to risk our reputation over a single order. Nevertheless, we respect your opinion. It will be nice if you can respect the opinions of other reviewers too because it is not fair to accuse other honest reviewers of being liars.
If you have any problem, would you please send us an email to [email protected] and offer us your order number? We'll check for you in priority.

Thank you so much again for bringing the issue to our attention. We welcome all feedback as it enables us to continually improve to provide even better service to all our customers.

Best Regards
Gearbest Customer Service

Philippines
1 review
0 helpful votes
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Gearbest: The best!
April 8, 2015

"Gearbest is literally the best! They sell the products with the most reasonable price and the customer service is really great. I really recommend this to new buyers like me! The took out my reluctance about buying online."

Date of experience: April 8, 2015
North Carolina
2 reviews
12 helpful votes
Follow Mic M.
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Will be obsolete by the time it arrives.

Placed the order Feb 26

Received email saying it Shipped on MARCH 6th (two weeks later)

Over a montsh after that and still NOTHING!

I don't have Facebook. GEARBEST makes it very hard to contact the company (any other way). The call center is SUPPOSEDLY open 24/7. B. S. - they never answer after 5. Disgruntled call center guy. No doubt overwhelmed.

I realize China is a long way away to ship from. But GEARBEST no doubt didn't specify at time of purchase how long it would take. NOBODY would use them otherwise.

Gearbest sucks. I bet it will be defective if it ever arrives and I'll have no way to return it half way around the world. They keep cash or offer to replace (another 2 mos?).

Modern World Sucks

Date of experience: April 6, 2015
Lily L. Gearbest Rep
over a year old

Dear Mic,

Thank you for your important feedback and for letting us about your experience with us.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.

Would you please send us an email to [email protected] and offer us your order number? We'll check for you in priority.

Thank you so much again for bringing the issue to our attention. We welcome all feedback as it enables us to continually improve to provide even better service to all our customers.

Best Regards
Gearbest Customer Service

Greece
2 reviews
13 helpful votes
Follow Theodora B.
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I bought two tablets one of which has a problem charging. They're asking me to send it back and pay shipping to send and take it back which is about $60 while the tablet cost me $48. Otherwise they want me to pay 80% of the cost for a new one or if I have it serviced they will give me 25% of repair cost! That's ridiculous. The customer service people are unacceptable. On top of that they didn't even publish my poor review on their site, that's why all reviews are 5 star.

Date of experience: April 6, 2015
Lily L. Gearbest Rep
over a year old

Dear Theodora,

Thank you so much for your important feedback. We are always very grateful to hear from our customers
We want to start by apologizing unreservedly to you for what has happened.

We would like to deal with this problem for you, please send us an email to [email protected] and we'll check for you in priority.

Thank you so much again for bringing the issue to our attention. We welcome all feedback as it enables us to continually improve to provide even better service to all our customers.

Best Regards
Gearbest Customer Service

Belarus
1 review
0 helpful votes
Follow Siarhei M.
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Very good shop
April 3, 2015

One of most low price. Fast and free shipping. Polite and patient support. Original goods. Paypal protection. Wide shipping options and more. Very like, definitely will buy again!

Date of experience: April 3, 2015

From the business

Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.


gearbest.com
Coventry, WMID, United Kingdom