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Gearbest

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Gearbest

3.7
gearbest.com

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Gearbest Reviews Summary

The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.

This summary is generated by AI, based on text from customer reviews

service
3,482
value
3,458
shipping
3,490
returns
2,584
quality
3,437

We monitor reviews for authenticity

Ukraine
1 review
2 helpful votes
Follow Taras L.
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GearBest - my team!
April 23, 2015

Hello Everyone!
GearBest - for me the best by far! Always buy only Aliexpress (now smaller). But six months I have with this online store. The more you buy, the more discounts. Should communicate with them and will not be misunderstandings. Because of this, and there are some buyers complications. Neither has returned no products back (in large part - electronics). During the six months of the goods bought by a substantial amount.
Gearbest - I'm with you!

Date of experience: April 23, 2015
Poland
1 review
0 helpful votes
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Gearbest teh best net shop
April 23, 2015

I have been buying in this store for several years, I have bought several dozen products, mainly smat home electronics, but also kitchen gadgets and other home appliances. I am always happy with these purchases. I was able to advertise a damaged product 2-3 times, each time my complaints were recognized and served perfectly. I recommend this shop to all my friends in Poland

Date of experience: April 23, 2015
Illinois
1 review
0 helpful votes
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Love this place!
April 23, 2015

Great place to buy from, good prices, products and product support. Ya the fact they are in China frustrates some people and makes things take time. Not to mention language barrier, but they do a great job and dont stop until your happy.

Bought from them several times and will continue to do so. They take the time to research and review their products, take customer requests very seriously. Cant go wrong.

Add on they have faster shipping methods that are affordable (instead of $35 anywhere else), and its my go to place to buy LED lights and accessories/parts from.

Date of experience: April 23, 2015
Canada
2 reviews
2 helpful votes
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I have ordered many times from Gearbest and have received great prices good quality items and far service each time

Date of experience: April 22, 2015
Arizona
2 reviews
0 helpful votes
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Okay lets clear the air. They had an overwhelming time at Christmas and Chinese New Year is something everyone there takes time off for a couple of weeks. They had more orders than the factories could produce and so there were some late orders on Christmas and that makes for some unhappy comments that reverberate or echo throughout. Gearbest.com has been making up for it ever since. The fact is as I see it is they sell quadcopters cheaper and ship them faster than anyone I have ordered from in Asia. I only wish they had more things to sell. I got my order in Arizona in 14 days from them and that's really good time considering the other three places I ordered from take a month, give or take a few days.

Date of experience: April 22, 2015
Jamaica
1 review
0 helpful votes
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I just made my 50th order from Gearbest for the year, so far. I enjoy doing online shopping with them, because of affordable price, fast delivery, great build quality, user friendly, and the best customer service that I have experience.

Last week I received my quadcopter damage, i sent a ticket to customer service they reply to my ticket within 24hrs, asking for proof of damage, I send them some pics of the damage quadcopter, they again reply offering me a full refund to my GM Wallet, which I accepted.

Whenever I face a problem with Gearbest, their customer service reps always fix my problem, Thanks Gearbest team, keep the great work up.

Date of experience: April 22, 2015
Albania
2 reviews
0 helpful votes
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I love GearBest. Up till now I have bought 5 smartphones and 20 different mobile accessories (most of them Xiaomi brand) and the prices from GearBest have always been cheaper than other websites. I am very happy with the quality of the products I have bought and I have recommended this site to all of my friends.
Customer service is great, they have answered very quickly to all my questions and I am impressed.
Shipping is a little bit slow but it is free shipping worldwide. They also offer faster shipping if you pay a little bit more.
Keep up what you are doing guys, greetings from a happy customer.

Date of experience: April 22, 2015
Spain
1 review
0 helpful votes
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I use always gearbest, is cheap, can pay with paypal and, well packet, item comes to spain in 20 days

Date of experience: April 22, 2015
Belarus
1 review
0 helpful votes
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Not bad
April 22, 2015

Gearbest is my favorite store.
I ordered six times and all came!
Order processing is quick and they pack orders very well.
Always good deals and reasonable prices.
They give a photo of the parcel.
Support speak Russian if needed.

Date of experience: April 22, 2015
Turkiye
1 review
0 helpful votes
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Best shopping...
April 22, 2015

Gearbest are best. My shopping time and my items really perfect. Gearbest now my number one ;) Gearbest my tracking time on turkey 7 days.
THANKS GEARBEST...

Date of experience: April 22, 2015
Germany
1 review
1 helpful vote
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Great site
April 22, 2015

I like the site a lot. Large selection, low prices and relatively short delivery times to Germany. The quality of my previously made orders was great. I would order again

Date of experience: April 22, 2015
Romania
1 review
0 helpful votes
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Fast shipping! Items have good quality per price, good shipping system and GearBest site is easy to use with dedicated support personnel!

Date of experience: April 22, 2015
Italy
1 review
0 helpful votes
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Great shop
April 22, 2015

Great shop! It has very low price. Fast and free shipping. It ships to Italy for free. I buy from it 5 times and I will continue"

Date of experience: April 21, 2015
France
1 review
0 helpful votes
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Greate shop gearbest
April 22, 2015

Gearbest is very good store.
Already made 9 orders, I always have was satisfied by my order.
I recommend it

Date of experience: April 21, 2015
Belarus
1 review
0 helpful votes
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Good shop!
April 22, 2015

Good shop.
Great choice and the rapid emergence of new products.
Frequent and profitable "collective buying".
Many discounts.
Fast delivery (Netherlands to Belarus).
There are Russian speaking representative on the forums.

Date of experience: April 21, 2015
Ukraine
2 reviews
1 helpful vote
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Thanks for Gearbest!
April 22, 2015

I want to recommend the site Gearbest.com for purchases all kinds of electronics and phones. I made here about 20 purchases, and always very satisfied - good prices, fast shipping (3-5 days), excellent bonus program. Gearbest is best of the best online stores!

Date of experience: April 21, 2015
Oregon
2 reviews
1 helpful vote
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I purchased an octacore P780 cell phone from Gearbest in August 2014. Little did I know that Gearbest had modified the OS (ICS). I continually had problems with the OS freezing and other performance problems. I contacted Gearbest ad told them I wanted to send the phone back for repair. They tried to get me to take it to a local shop to have it re-flashed and said they would pay half the cost. I declined and insisted that they repair it at their expense.
After shipping it to them registered mail, they now say they never received it, even though I have proof of delivery.
Moral of the story? Yeah, they may offer good prices, but if it breaks and you want "warranty" repairs or replacement, just throw it away! Your moneys gone! If you absorb the cost of returning it to them, they'll never "receive" it, and you'll have just wasted money sending it to them. Once they mail it to you, they don't care how long it lasts! They already have your money! Figure it out! They're in China,,, your in the States, or Russia, or the UK! What are you going to do?

Date of experience: April 21, 2015
GB
1 review
0 helpful votes
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Great site for E cigarette stuff and electronics, very good prices, decent delivery times, well packaged, will buy there again for sure thanks

Date of experience: April 21, 2015
Canada
1 review
0 helpful votes
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I have been shopping at Gearbest for a few months. I have nothing but positive transactions with them. When I have had an issue with a product, they were very quick to rectify the situation professionally and with understanding. They reply within a day to my emails, and the issue is always resolved quickly. I recommend Gearbest to anyone looking for electronics at a great price, where customer service is # 1.

Date of experience: April 21, 2015
RU
1 review
0 helpful votes
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Good store
April 21, 2015

Nothing bad to say. Everything quickly and efficiently. Technical support is polite and professional. The prices could be lower :)

Date of experience: April 21, 2015

From the business

Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.


gearbest.com
Coventry, WMID, United Kingdom