Gearbest
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Gearbest Reviews Summary
The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Gearbest is a very good website to buy any product, with a low price compared with other website.
Gearbest is the best :)
I'm very grateful to say a word about excellent and very reliable online store of electonic gadgets. They have their own very big stocks.
They tested every gadges before sending to customer.
Frequenty there are a lot of actions and discounts and that proposals they send if your want to e-mail.
The GREAT GREAT store ever seen. Always excellent buying.
Really awsome store with cool products, New products. Good customer service with fast replies.
Cheap products compared to other websites.
Alot of positive comments on products in store.
I really like this site. They have an excellent support service. Fast and free shipping around the world. When you're tracking you can actually see a picture of your item, ready to ship. That makes me feel more confident that my package is being sent. If you are a fan of today technologies or just enjoy fun stuffs and cool gadgets, then Gearbest is your site.
It shows nice things for incredible prices but at the time to pay, you find out that your full Name, Complete Address and Credit Card information is not enough, they also want your phone number or no deal
To me, this looks as a hoax that is used just for obtain information from people and then sale the list to telemarketers etc. Otherwise, why I can't just simply pay and get the merchandise shipped to my address?
Do they have an address in the United States?
Do they show their phone number?
Too Good to be True - If you can't buy their merchandise, it may don't exist in the first place
If has four legs and walk in the roof and says MIAU, it is a cat | This thing has all the signs for a Hoax so I am pretty sure that it is in fact a hoax and not a legitimate business
Great website, i received quality items with free shipping within a fortnight from china and i live in Australia! It would usually take a month or 2 from ebay and even then i might have to pay postage.
The prices are fantastic and quality on par with ebay, i am glad i found this website and will happily continue to use them.
Hello,
My name is Rob and I've ordered 4 items so far from GearBest.com. The first two have arrived already. They were two micro quadcopters by Syma. They arrived in a prompt manner and in excellent condition. And I'm confident that my next two items will be along in 4 to 6 weeks. These next two items are mini sized quadcopters.
I trust Gearbest and would order from them again! - Rob B.
Gearbest.com is the best online shopping I've ever experienced. All of their products are the BEST to Gear off. A good customer service is given to their shoppers every time in then. Thanks to GEARBEST.!
I like this site very much. They update their lists with a lot of wonderfull gadgets almost everyday. They have the best pre-sale and after-sale service. I do not stop to buy items from GEARBEST...
Friendly support. Best prices.
Fantastic delivery speed!
Only 14 days from the date of shipment or 17 days from the date of payment.
Lot authentic thing.
All disputes are resolved without any problems.
2nd thing I got for free because getting a bit different from what I ordered!
I am satisfied, will buy here!
Gearbest is by far the best shop (located in china) i ordered from.
- cheap pricement
- awesome support
- authentic products
- quick shipping
It's by far the best shop i ordered Gadgets :).
I made a purchase on gearbest, which is an electronica article and was very pleased with the entire purchasing process. Very helpful, and the order arrived last few days as planned. No doubt a good place to buy things we do not find another site.
This shop supports always a highest quality and original product.
I got a ulefone be pro and it's amazing, it was shipped fast and all good, no complaints.
Parcels are always sent on time, no delays. Excellent service, fast delivery, good redeemable bonus program.
I really like buy at Gearbest.com
This store has excellent service, fast delivery, as well as the ability to choose delivery method. Particularly pleased with the photo before sending. Recommend purchased in this store.
I recently heard about this store, made and received several orders. Good prices for most commodities. Several methods of delivery in Russia and intelligent logistics!
Excellent community on social networks.
Leave honest store 5 stars. I look forward to future cooperation.
Often buy different goods! Delivery fast! Always excellent quality!
Recommend it to everybody!
Great shop. Normal delivery. Helpful customer support. Pleasant gifts, such as credits and sale coupons. Convinient website
It is a good online store to shop. Good price and great quality products. 100% recommended
Es una buena tienda online para hacer compras. Buen precio y productos de gran calidad. 100% recomendable
Lets just start from tue beginning One day i saw a adv. Of GEARBEST.COM on my social network and i was just shocked after seeing the jaw dropping pricings. I just quickly opened the link of it and starting checking out the stuffs. I got so many things to buy and I was feeling great to have a shopping site BUT the problem was only i never done a international shopping from just a website. But in last i ordered some hobbygrade things from Gearbest.com for testing purpose only Now, the result is clear they are trustworthy and I am proud to be a customer of GEARBEST.COM :) On the other hand delivery was as expected they Done it before time after all they know the value of time. ;) Next, undoubtedly the package was well packed all over. I got my item in time and at affordable price what else now? (i hope nothing) This is all done by these peoples really appreciate their work. Tons of thanks to GEARBEST.COM Now i m ordering new things and i hope you guys also will give a chance. Keep shopping :)
From the business
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear George,
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
We are NOT a scam. We really do not need to risk our reputation over a single order. Nevertheless, we respect your opinion. It will be nice if you can respect the opinions of other reviewers too because it is not fair to accuse other honest reviewers of being liars.
We are grateful to all who take the time to review us and while the terrific reviews are lovely to get, it is the ones that tell us where we can improve that are invaluable.
You can find our contact information on "contact us" on our website.
We require detailed recipient information in order to smooth the delivery, if the local courier cannot find the recipient, they can call the number left when you place the order.
Thank you so much again for bringing the issue to our attention. We welcome all feedback as it enables us to continually improve to provide even better service to all our customers.
Best Regards
Gearbest Customer Service