Gearbest
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Gearbest Reviews Summary
The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Made the order Mar 02,2017 received it on 14.03.2017 order number: W**************
Very fast delivery.
Quality is great
100% of the original.
The most important characteristic for me.
1 - Honesty
2 - speed of delivery and shipment.
3 - always discounts and low prices.
4 - excellent quality and 100% original.
5 - wide choice of goods.
This site is fantastic... I ordered various products and the delivery time was about 15 days.
The prices are very low and you can find a lot of gift ideas and product that can may be not available in your country.
I'm very satisfied with this site and their service!
I lost 70 dlls, because the merchandise never arrive to my address, they only refund the 50% of the purchaser
I've bought earphones and a tablet from Gearbest, so I want to say that I'm proud of quality and its easy to use with no problems, that is also a plus. Tablet was already checked and ready to use from the box, earphones are good for it's price level. There are a lot of choice of products in this webstore, I will buy from there again and recommend this store for online-shopping)
I am very pleased with this store.
All my purchases are great with a very good quality items and great prices
Very fast shipping and great customer service
One of the best Chinese online shops
Highly recommended
Thanks Gearbest
Gearbest is an amazing site, with great customer support! The shipping is free and with normal shipping time! Glad to use gearbest!
I found this excellent website with every item worldwide free shipping! Excellent communication with customer support and easy ordering process made every purchase with them a wonderful experience!
Absolutely realible webshop. Good price, fast shipment, excelent communication.
I am very setisfied, will order many thinks from Gearbest in the future. Like it more than eBay.
Excellent customer service, good prices, ship on time, we all love you GearBest...
Sehr gutes Preis/Leistungsverhältnis gepaart mit schnellem Versand. Freundlicher und engagierter Support, Jederzeit wieder
They are profesional, i ordered from them about 5-6 times and never had a problem. When i needed some info i write to them and in maximum 24h they write back the answer. There are video reviews to the products on there site made by the people who bought them which makes them more reliable.
The customer service is very good. They respond within 24h and always with a satisfied answer. A friend of mine showed me the site and due the good prices I cannot help myself to order once in a while. I will recommend everone to buy there
Fast delivery, great deals, and the merchandise arrives safely and in original packaging.
Last but not least, the Pointsystem you can collect Points with purchases and reviews and can redeem points for purchases again.
Placed an order with GearBest, they shipped it the next day and it only took 11 days for me to receive it in the UK with free shipping.
Will definitely be using them again
I bought many things from gearbest. Every time i got original product, very fast and if i had some problems i got in 12 hours an answer. They solved my problems and were always very polite. I would buy there again.
I have already a mobile phone, a powerbank, mi band, a led light and some small things from them. Highly recommended...
I'm very satisfied from all the products because of quality and the prices from GearBest. The GearBest is trustable e-shop. Every day new products. Huge catalog! I got all my purchases very Fast in very good prices. The after-sales support also is loyalty. I would recommend it for sure!
Interest and customer satisfaction in the foreground. Fast shipping. Trusted and low price shopping.
They are have so helpful customer service. When I ask him, they are so fast solved my problem. I ove they.
I like this site very much. Good shop, with fast service. Some unique selling prices, especially in the authentic thing.
There is a system of accumulation points for purchases.
Lot authentic thing.
I am satisfied, will buy here!
It was my first time ordering online through GearBest.com and I would say it was a very pleasant experience. I learned about the site from a YouTube video which highlights quadcopters.
I ordered 3 items: 2 Cheerson CX-10 quadcopters and 1 pack of propeller blades for Syma X-12. And immediately after my payment I received a confirmation e-mail which I think is nice. Then it did not took long to have my package delivered to my place, only 14 days. The products are in good shape, ready to use, no defects.
I'm already on my way to my second batch of orders.
For everyone wanting to have a good online shopping experience, I highly recommend GearBest. They have a huge variety of items that are cheap and of good quality plus a several payment methods and of course an excellent customer service. You won't be disappointed!
From the business
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear jesus,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.
We want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
We have replied to your tickets and offer you the solutions, please check it and reply back to us.
Thank you so much again for bringing the issue to our attention. We welcome all feedback as it enables us to continually improve to provide even better service to all our customers.
Best Regards
Customer Service