Gearbest
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Gearbest Reviews Summary
The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
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I have bought from GearBest for many times and I think it's the best reliable Chinese site
1 Best prices with point and coupons for customers
2 Fast parcall and shipping to every part of the world
3 best phones prices I recommend it...
I buy a Cloupor mini 30Watt and the device was broken after 2 weeks. I contact Gearbest Customer Services and they asked me for some details and picture. I was surprise, I received a new one 3 weeks later. Thanks Gearbest I recommend this store. Great site to buy on.
The store always low prices and fast support. Always high-quality and original products. Regularly pleases customers with special offers and discounts. I am very satisfied with the service!
Gear Best has a huge selection of many products at fantastic prices. I bought a 100W Sigelei that was on sale at 50% off. Very fast shipping. Delivery took less than 2 weeks to USA. Product came as described & well protected. Customer Service replied to my email very fast. Very good shopping experience. Very happy with my purchase & plan on buying more very soon! I shop a lot online & can recommend Gear Best highly.
Joe
Order: # W**************
Recientemente he comprado en Gearbest una tablet Cubo T7 de 7 pulgadas, y aunque tengo que reconocer mis dudas iniciales en el momento de la compra, tengo que certificar que mi experiencia de compra ha sido excelente. Me han demostrado su buen hacer, por la rapidez en la entrega (13 días), la buena calidad del producto, y un precio muy competitivo.
Desde luego pueden contar conmigo para futuras compras
A good store. Buy in store electronic cigarettes.The store always low prices and fast support.The only drawback-before ordering is always necessary to ask the support about the availability of goods. Regularly pleases customers with special offers and discounts
"so far this is the fastest store in shipping goods with unbeatable price! I placed an order and received it after 4 days! That was blazing fast! Received them in good condition! Great Logistics partner as well! Customer service is great! They are very helpful!"
I'll just make this a quick list since english isn't my native language...
Products:
I have NEVER encountered such a great selection of ecigarette products online. You can find all kinds of atomizers, mods and driptips here and you won't be disappointed by the sheer selection. Also the quality is just amazing. Never seen such good quality!
Prices:
Some products on Gearbest aren't as cheap as you'd expect from a chinese onlineshop, but those are premium products so the extra charge is worth it, especially when compared with the same product in Germany.
But overall most of the products are pretty cheap and you can get a lot more bang for the buck compared to offline shopping!
Shipping:
Gearbest has by far the most advanced and speedy shipping services, especially when you reside in Europe.
Since you can select shipping via postnl you can choose to have your order shipped out via the Netherlands. As such you have faster shipping times, don't have hassle with the customs, etc. etc. VERY GOOD AND CONVENIENT!
Overall it's pretty likely that I will order again soon at GB.com :)
Great products at a low price, i have had three orders from gearbest so far with no issues. Fast free shipping and recived in a good time scale. I emailed gearbest and got a helpful response in good time.
It has excellent products and their prices are very cheap. I like buying gearbest has been the best page in which I bought products. Seriously is the best site for shopping on the internet
I ask the support to cancel an order and refund, it's now 25 days
Nothing done,
They said me in all times that the order will be canceled in 3 days, nothing done until now,
The item was not shipped and the order was not canceled
Pooooooooooor services.
This web has a lot of advantages. It has very cheap prices, also has the newest products. The attentions with dealers is very quickly. So this is a very good option to buy.
Se trata de una web de venta online bastante buena. Buenos precios, material muy nuevo y una buena atención al cliente con una rápida respuesta.
Gearbest is easy to use and to order. I ordered from another website 10-15 days before my gearbest order. My post office called me and said i had a package. I was shocked when ı saw my gearbest order. Because shipping time was nearly 13 days ago. This shopping website so fast and interested seller. Customer service is kind. I am very pleased about my shopping from gearbest.
I never had a single problem with their wares or services, I like this site very much.
Awesome site, made about 6 orders and got them all in excellent conditions.
The support is amazing too, they answer very quickly and with kindness.
10+ for GearBest!
Btw, one of their sponsors give away some Free Samsung S6 mobile phones, check them out here: http://reformcongress.org/samsung
Good e-store,
Great communication,
Quick handling and fair shipping time according to shipment.
And very nice after sales marketing.
Great overal
Seit dem Gearbest den German express eingeführt hat, macht das bestellen so richtig spass. Die Bestellung ist relativ schnell und unkompliziert in Deutschland
We apologize with this delay and sincerely regret you have not received your order.
Unfortunately it appears that your order has been lost on the way.
After reviewing your order, we found out you haven't purchased any insurance during the check-out.
We will still do our best to help you.
Therefore here are the best solutions we can offer you:
1)Refund 50% of the product to your paypal account or credit card
The product value is 49.18USD we can refund 25.00usd back to you.
2) 70% refund to wallet
In that case we refund 70% of the product price on your wallet for further shopping on our store
3) Reship the order
We can reship the order. For this, please kindly send us 50 % of the order value so that we can arrange the shipment.
Please kindly let us know your decision.
Once again we apologize for any inconvenience caused.
We appreciate your understanding.
Best Regards
Elie
THIS IS THE ANSWER from someone at gearbest for my according to them LOST PACKAGE ordered April 6 and didn't received until today. I ordered from mini in the box, no insurance, ordinary shipping but was received in 15 days. You are just good in giving out promises but cannot help the client on their complaints and yet you will give me an offer that made my mind blown to feel much mad and severely angry of you, you made me wait for almost 50 days and will tell me that the items are lost along the way. Then GIVE BACK MY WHOLE MONEY I PAID AS FULL REFUND. Do not give me choices, Give my whole money. Its all I want.
I have been using Gearbest for quite some time for several reasons. Firstly they offer a competitive pricing structure on toys and electronics. If you can find a product, rest assured GearBest will have it at cost or below the competition.
They boast one of the best range of stock around and are quick to pick up new products.
Customer service is friendly and professional and quick to resolve any issues which may arise. They offer live chat.
Gearbest also offer review points system. You can earn extra points by reviewing products purchased by them, which can go towards a discount on your next product.
Gearbest is my first and best reseller I use.
From the business
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.
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Dear J,
Thank you for your important feedback and for letting us about your experience with us.
Would you please send us an email to [email protected] with your order number? We would like to check the details for you.
Thank you again for bringing these matters to our attention.
You are a valued customer, and we are committed to providing you with the best service possible.
Best Regards
Customer Service