GearbestReviews 10,706

I did first time shopping this site and results satisfactory. Cheap price and good quality items

I purchased a ZTE Z9 mini from them after 3 weeks of not receiving my phone I sent a support ticket they said to verify payment they needed a copy of my license, Passport and Credit card to verify that it was me requesting the purchase? Are you kidding me, PayPal is not verification enough. I then went through PayPal to get my money back. These guys can take your information and probably make fake ID's and credit cards and ruin your life. Check out www.itslelectric.com that site is real and has cool stuff.

I ordered a bunch of things from the site... took several weeks to get them when we did the phone had several issues with it and we returned it. They said we should be refunded in 1 week, it has been well over a month and still nothing! I cant seem to find their customer service number online to call them and the chat says i have 29 ppl ahead of me! I have emailed this company and have gotten no response! If I dont hear something very soon my lawyer will be contacting them for theft and fraud!

It was my first order by gearbest.
Everyting was ferfect. Very great and good quality product. Shipping with tracking.
The Contact with the support is perfect.

I will order there more times

Im really satisfied with gearbest. I ordered on may 16th and got my order the week after. The action cam i ordered is just as the discription said it would be. And if i got some questions they have a fast answering support. Fast and safe payment with paypal.
All in all gearbest.com is a very good site.

I purchased a android phone for about $90. I was happy about the purchase until a day later i found battery is bad. It doesn't stay up for more than 2 -3 hours. And i decided to return the item. Thats when the nightmare started.
After several messages they gave a suspicious address in China for return. (no label of course). Again, after several other messages, they finally gave a PO box on east coast.
I made the return paid for tracking and gave them the number.
Now, Item tracking shows that It has been delivered a long time.
Its been 2 months I am trying to get my money back but they deleted my ticket and return history so that there is no trace i ever asked for return. Nobody is responding and there is no other way of contact.
I curse the day I came across this site.
When you google reviews for this site, you see unusually high number of good reviews which hints they might very well be paid reviews.

I am satisfied with the quality of the goods. Sellers are very sociable. Goods ships out very quickly. And shipping is not long. Great costumer service! Very nice discounts system! I like this store, I will buy goods only here!
Review https://youtu.be/F4SWaqI6fk0

They had the part, nobody else did. They got it to me quickly and got me back in the air. I'll use them again because the prices are right. They are really trying to be helpful.Top marks.

I keep getting messages about not being able to do express shipping to PO Boxes but the address I gave them was my home address. I try to explain it to them and the response I get is "Dear customer,

Thank you very much for placing your order with Nastydress.

I am extremely sorry to inform you that we cannot ship to an APO/PO BOX address using DHL due to their policies.
I would be grateful if you provide me with your physical address so we can ship with this courier, alternatively we can ship the order to you via EMS or regular post.

We hope to hear your decision very soon, so that we may send out your order as soon as possible.

Best Regards
Georgia"

Very close to cancelling my order.

AND I also made my order with GEARBEST and the person placing the ticket marked the order as being with NASTDRESS which I dont even know what that is.

I am on the 4th business day waiting for my order that is still stuck in the processing stage. Submitted a ticket and the response was they need to test (QC check) the items before they can be shipped. Umm... isn't the QC check part of the manufacturer's responsibility before the items are distributed to resellers? They mentioned that the QC check process will take another 3-5 business days, so in total I will need to wait a maximum of 8 business days if I'm lucky. So much for "Ships in 3-5 business days" that they claim on their website.

They are affiliated with Everbuying.net. Both have similarities on their websites. Both have similarities with delaying the process of orders and the responses from their reps are the same. Best to avoid these guys.

Gearbest took my money, I paid for fast shipping, they sent me tracking number... but my phone is over two week in Singapore waiting for DHL airplane...? DHL is late 2 weeks? DON'T USE GEARBEST SHOP... I asked for money return... they wrote me they sent phone June 4... I contacted yesterday (June 13) with DHL, somebody from custumer service checked status of trucking number and told me "The shipment has not been tendered to DHL yet. The Air Waybill was created, but the shipment has not been shipped out physically" THEY ARE CROOKS AND THIEVES... Thanks God I used Paypal and I opened a case to return my money...

Excellent choice of items to purchase from Gearbest at very good and competitive prices - much lower than similar websites.
Delivery by overseas post was quick - around 8 days - and you can use PayPal to pay for items.
Quality of items was very good, and updates about the status of the order were prompt.
Very pleased with the service from Gearbest and will definitely use them for future purchases.

I am going to put exactly what I have been sending to support with no response to date!

Hello,
Reviewing the messages on this items it appears the item is now in stock. I am wanting to confirm/know when my order will be shipped out?
Thank you,
Jason

So according to your policy I should have received a response to my question in 24 hours. However, I have not. This is not acceptable. I am looking for a simple answer that if this item is indeed in stock as it has been noted on the item question page then when can I expect mine to ship?
Thank you,
Jason

Further, more I see that this item is now listed as out of stock. I sure hope this means that my item has been shipped. If not and I have to wait longer for this item to return to stock then I will expect to be compensated with premium shipping option at no cost to me. Thank you, Jason

Today is the 5th working day since the payment has cleared and I have yet to receive any shipping or tracking information regarding the item I purchased. As well I am not receiving a response from support regarding my concerns. To date all protocols set forth by GearBest to respond back in 24 hours to support questions and to ship the item in 5 working days have been broken.
To be honest this so far has not been an pleasent transaction and reflects badly on GearBest and it's support and staff. I can only hope that this transaction can be completed with positive results. Thank you, Jason

I am seriously worried I have been taken to me is a good amount of money. I at this point don't feel safe suggesting their site or services to anyone I know. Unless the problem is seriously turn around and rectified.

I am satisfied with the store gearbest.com. High-quality products, fast delivery, good packaging goods. Many shares for a large number of goods. Having proper description of each product.
https://youtu.be/uBMqsSf_tVE