Gearbest
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Gearbest Reviews Summary
The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
This summary is generated by AI, based on text from customer reviews
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I have had a good experience with GearBest. I bought a action camera and it came undamaged and in a timely manner. The prices seem to beat everyone else on the internet and i will definitely be buying more gadgets through this site.
This is the worst business I've ever dealt with. The sad part is they are all about getting over on hard working American consumers. DONT let those fake positive reviews fool you. I'm sick of waiting and getting the run around. And that robot response isn't customer service
Ordered three products, two turned up in reasonable time and a third (a $250 smartphone) did not arrive. It's now been 6 weeks and still no phone, despite multiple requests.
Avoid.
Dear Liam,
Thank you very much for your recent review.
We wish to apologize for this issue.
Orders are occasionally split for the simple reason that some items are out of stock and waiting to be resolved. Rather than simply waiting until every item in the order arrives before despatch, we despatch the items that we currently have stock on. This is to ensure that customers do not wait an excessively long period of time before before receiving their goods.
Would you please send us an email to [email protected] and offer us your order number? We would like to check the rest item for you.
Thank you again for bringing these matters to our attention.
Best Regards
Customer Service
GearBest is one of my favorite online stores for cheap asian goods. I like it, that I can collect points after I've submit a review or have bought an item. I also like the fast and nice communication from the employees. It would be nice if they post more reports for products.
Hi there,
I have orderd some e smoking aplayance from Gerabest. I bought the dvp-50.
A great e-sigarette batterybox good chip and manny posibilities.
I can say gearbest rules.
I orderd for the first time from china and payed with payal and 2 weeks later it delivert to mij house in mint condision.
I can say a am proud to be a gearbester.
Greeds from holland
I have long wanted to buy the Android TV box. On Gearbest. сom I found the lowest price. The store holds regular promotions and discounts, you can save a bit. I am satisfied with the purchase and store.
I discoverd GearBest website only 2 weeks ago, after a good experience with the 1st order that arrived in great condition very fast, I've ordered another item. I found that GearBest are very compitative with their prices, the items are well packed and the shipment arriving very quickly. The buying process is also really easy, and the website mobile experience is very good. Keep on with that great job!
Gearbest has become one of my favorite online shopping sites. Products we buy from there have good quality at a good price. Communication with staff is quick and easy. I recommend it to everyone.
Very good service, fast shipping and great prices! I have been using Gearbest for years and I have never had any bad experiences! Recommended!
This watch is amazing. I am having great fun showing this watch to all my friends.
It has the fantastic option to insert a sim card.
I feel like $#*! Tracey
The set up is very intuitive.
To be able to get notifications of emails and sms messages without having to look at and open up my phone is worth owning the smartwatch for this feature alone.
I have taken some great movies and still photos from the watch.
Highly recommend this watch
Gearbest became one of the few places that I check before I place an order from abroad. They have best prices all around, especially in some products, They also have good customer service and I can see their customer service is getting better day by day. I guess they are learning from their mistakes and improving their service. Also I can see they are trying to solve problems of customers on here and other websites too which is a good thing.
I found gearbest in the web about a year ago, and since then i've been buying lots of incredible stuff.
At the beginning, I was skeptical about the free shipping because I didn't believe that it were free, (because i had never bought things online with this shipping method before).
So I decided to place my order because there was an item i loved, and also I wanted to try this system (which was new for me).
When I received my first package i was totally amazed about the quality of the products i ordered, and further for the price i paid for they.
Now, i cannot be happier with all the things i have received since that day. And i cannot imagine how much happier i will be with all the other stuff i will order in a near future.
Also i want to say that the support of gearbest is very kind, they always answer your doubts and give you help about items, specifications and other things respective to the items.
Definitely I recommend you to buy in this amazing website, you won't regret about it.
Great store. Excellent service and support. I ordered a bracelet Xiaomi Miband. The cost was the lowest, which is found. Original bracelet came in the original packaging with the original bracelet. Everything works, everything is happy. I want to order two more such bracelets in this store.
I am a habitual buyer of gearbest and am very satisfied with his service, they have a sending for españa that come the packages in 8 days, and in mint condition and in addition without happening for customs! I have never seen an equal service of rapidly, after 5 purchases in Gearbest I can recommend to all to buy the page, they are 100 trustworthy % and if you have some problem with his order it is solved at once. My last order W************** came to me in 8 days, in 3 days already the order was in Spain
Thanks to GearBest.
Everything went fine with them,
I purchased an e-cig device (box mod) because of the lowest price I found out.
Little wait because of backorder, but then the item arrived in 15 days, that is very good considering China-Italy and the selected shipping method.
Very good customer care.
Strongly recommended.
2 weeks later and still no delivery estimate on my shipment, it took almost five days to even ship, worst online shopping experience.
Dear Michel,
Thank you for taking your time to write your review. First, we want to offer my sincerest apologies to you for the issue.
After the receiving of your order, we conduct Quality Control checks and testing in order to ensure the product's quality prior to shipment. The processing time varies depending on the specific product with the average processing time approximately 3-5 business days; however, it can also be affected by the item's stock status. If your order includes popular items experiencing stock availability issues, the order can take more time to process.
If you choose flat rate shipping, the normal shipping time will be about one month, the tracking information may not be up-to-date by the shipping company since it is a slow shipping method.
Would you please send us an email to [email protected] and let us know your order number so that we can check more details?
Thank you again for bringing these matters to our attention.
Best Regards
Customer Service
I ordered a charger over a month ago and Ive emailed them multiple times and I still have not received my charger. My card was charged and the site says it was shipped but its sitting in the wear house. Horrible customer service. After emailing a bunch of times and waiting for so long I ordered from somewhere else and got it within a week.
Dear Honor,
Thank you for taking your time to write your review.
We would like to resolve this matter for you, but before that, would you please send us an email to [email protected] and let us know your order number?
Thank you again for bringing these matters to our attention.
Best Regards
Customer Service
Save your hard earnd $ and shop elsewhere. Email and asked why my order was still processing after 1 week and I paid for expidited shipping. There answer was sorry it is out of order, it will take timd yo come. Maybe you should havd said that before you took my $. Just shop somewhere more upfront.
Dear bev,
Thank you very much for your recent review.
Our total delivery time= processing time + shipping time
After the receiving of your order, we conduct Quality Control checks and testing in order to ensure the product's quality prior to shipment. The processing time varies depending on the specific product with the average processing time approximately 3-5 business days; however, it can also be affected by the item's stock status. If your order includes popular items experiencing stock availability issues, the order can take between 15 business days to process.
Would you please send us an email to [email protected] and let us know your order number? We would like to check again for you.
Thank you again for bringing these matters to our attention.
Best Regards
Customer Service
Hi everyone!
Black PR is considered to be good PR, but my review is not about that at all. I want to live a POSITIVE feedback on the site I have made several orders. It's GearBest.
I gor familiar with GearBest not long ago. It was an order of the Xiaomi ******* Power Bank. What impressed me the most about the site was low prices and an opportunity to use some additional credits granted by the internet shop for every user even before the 1st order ever is being made! Nice start for everyone, no risks at all. Futhermore, PayPal protection system ensures that I can't be deceived and can make safe orders.
Tht it why I strongly recommend you GearBest as a reliable platform for your everyday online shopping.
Bohdan H. Ukraine
From the business
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Vee,
Thank you very much for your recent review.We regret any inconvenience caused on this issue.
We respect your opinion. It will be nice if you can respect the opinions of other reviewers too because it is not fair to accuse other honest reviewers of being liars.
Do you have any problem with your order? If yes, would you please kindly send us an email to [email protected] with your order number? We would like to check for you.
Best Regards
Customer Service