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The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
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I wanted to buy a smart phone, ie. Ulefone Be touch 2, and Gearbest was on the first position of online shops list shown in the Ulefone official website. I didn't know what that meant but my intuition told me Gearbest must be an excellent online shop. Fortunately, the following shopping experience proved it. Goods on this website are all described in super details, and the payment process is easy and clear. Because I didn't rent a house for long term, so my receipt address always changed. I had ever contact custom service to change my receipt address for two times, and they helped me efficiently every time. Indeed, Gearbest is a very good online shop, and it has been my favorite.
Nice shop with tons of goods for a good price. Regular deals, coupons, points for reviews makes this shop one of my favorite. Pretty fast delivery, quick support response, lots of reviews makes product selection easier.
Ordered 7 packages during past few month. If you receive goods with manufacturer defects or made by shipment company - you can expect substantial discount if you don't want send them back for a full refund.
Try it, you wouldn't regret.
I purchased my Meizu M2 phone from gearbest from UK warehouse. They posted it next day and it reached my hands within 4 days. Overall satisfied.
Best online shop ever met. Very fast shipping. Great customer service. Secure payment! My order has been shipped 2 days after making an order. It's the fastest shop in whole internet.
The first impression I had was of distrust, because of their low prices. It was then decided to look for references on this store, and I saw that they were positive.
I decided to place an order last 07/27/15, and I could not be more delighted. Products received are genuine and all in perfect condition, with its own packaging.
I will buy soon.
Simply great shop!
A lot of items that cannot be found elsewhere
Great discounts and GB points
Above of that very detailed product specification
Very good customer service
Am really happy with my shopping there and sure will always shopping with it again
I know many online shops, but gearbesr - the best: low prices, original quality, many shipping methods (ans free shipping!), PayPal paying and very helpful support.
"Gearbest takes the web shopping experience to another level. Great variety of items, pleasant and friendly service and well designed website. In addition gearbest provides different types of shipping. I've made several orders and I can say gearbest is one of the best in the market. I'm definitely going to buy more from them. "
I shopped at Gearbest.com since June of 2014. Selecting this store - lowest price by coupons and accumulated points. Emerging issues are always resolved quickly and clearly. But in fairness it should be noted that the store still has room for improvement of quality of service. I would buy here in the future and recommend it to everybody.
Сделал на gearbest.com заказ W**************, получил его через 11 дней. Приятные цены, быстрая доставка. Система бонусов тоже радует. Буду и дальше заказывать на gearbest.com.
Hello.
I ordered to GearBest SMOKE XCube 2. Mne device like it. I liked the incredible flexibility in the choice of material coil, good accuracy, build quality (except for the cover), design, additional functionality through the application. Of course there are quite a big disadvantage: it is very strong instability scratch indirectly made the battery cover, and perhaps l take here twitches thermal control in some situations. By buying I can recommend, but even more recommend to wait for the black version of the device, which I hope will correct the problem of scratching the body, and by the time the firmware tightened even more. Thank GEARBEST!
Good quality of products and very easy to use, good information about your orders and about the products
I am happy to buy from GearBest. I found it for myself in Spring this year. First my order was W************** - just 15 days and I receive it in my post office. Really fast! I am very happy.
Shipping was untracked, because product was cheap, just 12.5USD.
Package was simple pocket with air bubble, but it is not bad. Retail box of product just a little damaged. It is not trouble for me.
Ordered Xiaomi *******mah Power Bank. It is genuine product and it is amazing for 12.5USD. I have never seen so low price for this product. Low price in this store - I love it.
Fast shipping - what I need more? Good quality and genuine products. All this I got in this store. Will buy more and more there. Recommend, friends
Gearbest.com is one heck of an awesome website. They had my product to me in a matter of days and the quality was top notch! I am certainly a life long customer of theirs. Just about anything you could want, you can find on Gearbest. Customer service is out of this world, trust me. I will definitely be shopping with them again in the near future. Prices are mind blowing too. If you havn't yet shopped with Gearbest or visited their site, what is wrong with you? Lol, I highly recommend Gearbest.com for whatever your needs be.
Gearbest is by far one of the top suppliers for electronic goods, i myself have had good experiences with purchases i made and quick deliveries, so much so that i will continue to use Gearbest.The service you receive is fantastic and the products are so many and so cheap yet still good quality products. If i was to score this service out of 10 i would give it 10+
I have ordered two times from gearbest and my products have been so very good quality for the price (Apple watch accesories). Also my products was delivered in time. Very recommended from Mexico. I'm looking forward my next purchase!
Совсем недавно открыл для себя этот отличный интернет-магазин Gearbest. Буду и дальше заказывать только у них. Рекомендую всем. Отличная русскоязычная тех поддержка.
I have ordered a few things from this website now and the quality has always been good and they have been well packed the only thing i wish was faster was the despatch time of the goods i still recommend you to buy from them and they have good customer service.
It did easier and more profitable than I thought.
Bought Mlais M52 Red Note. Sales price at that time was $ 130. Applying the coupon it will save me $ 15 more. In addition, I was given a gift of $ 2.5 headphones. I was very happy about it. I had a lot of goods delivered in 3 weeks. I is completely arranged. In general, I really liked this store. I will continue to book there.
As returning GearBest customer i just have to share words of good. First of all these PowerBank for which i was primarily interested, at my local store are 300% more expensive, you can check prices here http://goo.gl/zZgiVa. Prices change regularly so you its best to hunt for best deal. So first of all great prices and, shipping (free option) was 2 weeks, which is totally OK. You can check out Xiaomi power bank review i did here on my Youtube channel https://www.youtube.com/c/RewMeOnline. Customer service replied to all my questions really fast, longest waiting for replay was 1 day which is really good. Is there something more to say when i got original power bank of 10 000 mAh for 12.56 usd? For me it's great deal. Recommend them!, and i hope i helped you.
Answer: Some people will get their products, some will not. Some will get what they expected and some will not. I got my products but one was not what they promised and one broke after a few seconds of use. They still continue to use wrong information on their website even though they admitted to me that it is not correct. I wrote a review on their web site about the product that broke after a few seconds of use and they blocked it so it still looks like the product only has positive reviews. You can see pictures and read more on my own web site that I created for telling my experience about GearBest: http://GearBestreview.azurewebsites.net
Answer: Dont really matter mate, regardless, what they do if does not arrive, they will not refund, they offer to resend at your cost. Then you do Paypal dispute, they refuse to refund unless you close the case, if you close the case, Paypal will not help. In my circumstances Paypal decided in my favour and refunded, but dragged on, avoid this company in future, Bangood better
Answer: Dear Iain, you can submit a ticket here: http://support.gearbest.com/ Our colleague will reply you in 24 hours! We are sorry that the live chart is some buzy, as many people contact over the world. So that may need customers to wait a little linger for their turn. Gearbest.com
Answer: Yes Adam, did you pay with PayPal? If Then contact PayPal and claim your money back and stat away from gearbest, they lied to me and now i an trying to get my 100 dollars back. There is a reason that they are NOT on eBay... So my advice to everyone is to stay far away from this socalled Company... No mail, no adress, no phone?
Answer: They are legit, just ridiculously slow in shipping. I waited 1.5 months for my "rush" order. It was shipped out in multiple pacakges and arrived at different times.
Answer: Same here, after 3months of waiting for my order and many conversations in an email ticket which went on for 1month they promised me to refund me via paypal. No refund and nothing heard from them since almost 2weeks. Keep writing here people, I hope lotz of people read it and gearbest goes bankrupt very soon
Answer: You can try the Better Business Bureau like I did however they never responded to them either, they did respond to the tickets I opened up on their site but the replies weren't of much use and not very helpful.
Answer: I wouldn't. It's been three months and I still don't have my order and their customer service is terrible. They just keep telling tryouts to wait longer.
Answer: I would advise you to stear clear. If the site does not let you order with free shipping then you have dodged a bullet. I got free shipping but the product was damaged an only fit for resting your cup on they offered a refund less the first shipping that was ment to be free or a replacement. As it cost 25 pounds to send back to resolve the matter I chose to except the replacement it came and was just as bad a tablet as the first. Take my advice and run a mile. Hope this gives you an idea what the company is like. Run run run a mile mate.
Answer: Dear Imran, Thank you for your message. About the shipping, please see our last message. For the tax, According to our website's policy import taxes are solely customer's responsibility. Please check this link http://www.gearbest.com/about/faq.html (If there is some problem receiving the delivery due to Customs) By placing an order with us, customer agrees to our terms and conditions http://www.gearbest.com/about/terms-and-conditions.html Gearbest.com
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.

