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Gearbest

3.7
gearbest.com

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Gearbest Reviews Summary

The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.

This summary is generated by AI, based on text from customer reviews

service
3,482
value
3,458
shipping
3,490
returns
2,584
quality
3,437

We monitor reviews for authenticity

Germany
1 review
0 helpful votes
Follow Benjamin I.
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Super fast delivery. Simple Top ware. Buy only things my steam as true of price and performance.

Date of experience: August 26, 2015
RU
1 review
0 helpful votes
Follow Dmitriy Z.
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Good store
August 26, 2015

This is a good shop with a large assortment. There is a good choice of delivery methods at low cost. Regular promotions and discounts. Overall store satisfies my needs.

Date of experience: August 25, 2015
California
1 review
0 helpful votes
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Awesome
August 25, 2015

Fast service, best customer service, and they have very cheap prices

Date of experience: August 25, 2015
Iowa
1 review
1 helpful vote
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Do not buy from them
August 24, 2015

I sen† back a quadcopter-wont fly-to address on package, they have not got it and e-mailed them lot of times am getting runaround, have not heard from them 3 weeks-dont buy from them

Date of experience: August 24, 2015
Lily L. Gearbest Rep
over a year old

Dear Rich,

Thank you for taking your time to write your review. We really appreciate the feedback.

Could you please send your order number to this email [email protected] so that we could offer a better solution?

We value your patronage and wish to continue serving you in the best way possible.

Best regard,
Gearbest.com

GB
2 reviews
4 helpful votes
Follow Pete P.
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I thought this was going to be a good site to use and i have had some trouble free purchases, but having received a product with potently dangerous (though easily fixed) build issues i decided to post a suitable review to inform other buyers... that's where the bad news really came in

It turns out that a negative review, even if not marking the product down on stars or saying product is good to buy but you need to do ABC to make it safe and buyers should check before use... gets rejected and will not be used by Gearbest

Its such a shame to find this out as there are many products on there that i would like to buy.

Unfortunately since i now know 100% (from Gearbest Customer service) that the website reviews are worthless as they will not post both positive and negative information it is impossible to trust them further despite earlier successful purchases

BUYER BEWARE

Date of experience: August 24, 2015
Lily L. Gearbest Rep
over a year old

Dear Pete,

Thank you for being kind enough to tell us about your experience. It means a lot to us because it gives us an opportunity to improve.

Our system has a bug some time.
Could you please tell us your order number and the problem you encountered?
So that we can offer a better solution?

We want to thank you for your constructive comments, which are always most welcome. Thank you so much for using our site and for providing your valuable feedback to us.

Best regards,
Gearbest.com

Canada
2 reviews
0 helpful votes
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Good Experience
August 24, 2015

I regularly shop at Gearbest. The site has a large selection of items to choose from and is constantly bringing in the latest in e-cigarette gear. Prices are good compared to other China based web stores. Shipping is free and arrive in an acceptable time frame. Nothing but positive experiences here.

Date of experience: August 23, 2015
Germany
1 review
0 helpful votes
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Kundenservice PERFEKT
August 22, 2015

So, hier jetzt auch mal ind deutsch. Ich muss den Kundensupport hervorheben da einfach immer alles innerhalb von 24 Stunden erledigt wird. Danke für den tollenService.

Date of experience: August 22, 2015
Latvia
1 review
0 helpful votes
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Very good seller. Accurate packaging, quick delivery about 15 days to EU. I do like page desin, I can see picture of my package before it sent. Product description is correct and any questions are replied quickly. Camcoder recording quality is good. I plan to buy more goods. The seller has good prices and one of the best service. My recommendations.

Date of experience: August 22, 2015
France
2 reviews
1 helpful vote
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Very good purchase
August 22, 2015

Very good item purchased at a very good price. No problems when ordering. Delivery took sometime to France but everything was ok upon receipt.

Date of experience: August 22, 2015
Morocco
1 review
0 helpful votes
Follow Abdessamad K.
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Its my first shoping experience in internet, really his service is very good and its about 20 day to got my order in morocco with free shiping its be a nice experience for me and i will repeat it in the future with him because im trust gearbest.

Date of experience: August 22, 2015
Morocco
1 review
0 helpful votes
Follow Karim A.
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Tres bon site pour effectuer des achats en chine. Je recois mes colis aux alentours de 30 jours sans "Tracking Number" et en 20 jours en Recommande. Sans oublie le service client qui est tres reactif.

Date of experience: August 22, 2015
India
1 review
0 helpful votes
Follow shashidhar r.
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Good experience
August 22, 2015

I HAD A GOOD EXPERIENCE HERE SHOPPING AT GEARBEST. EVERY PRODUCT HERE IS NEW AND CHEAP. HERE ALL THE PRODUCTS ARE HIGHLY ATTRACTIVE AND SPECIAL WHICH WOULD IMPRESS EVERYONE BY JUST A LOOK. I HAVE ORDERED 4 PRODUCT HERE AND ARRIVED TO ME AS DESCRIBED IN GEARBEST, THEY ARE WORKING WELL AND EVERY PRODUCT IS PACKED WELL FOR A LONG JOURNEY.
AND I RECOMMEND YOU ALL TO BUY HERE IT IS SAFE AND SECURE.
GEARBEST IS THE BEST SITE FOR CHEAP PRICES ON ALL PRODUCTS AND OFFER MANY DISCOUNTS EVERY MONTH.
JUST SHOP AND ENJOY.
Images of products i bought:
http://postimg.org/image/4rqncyjeh/
http://postimg.org/image/5j0s*******/
http://postimg.org/image/be655zbe5/
http://postimg.org/image/ukjc95rvx/

Date of experience: August 22, 2015
Morocco
1 review
0 helpful votes
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Peace
Best site dealt with him and it was this choice according to many unprecedented features and pros and the most important two advantages
Speed shipping and taken it in the image of the products before sending, As well as the price is very very suitable These features you will not find only at the site "Gearbest".

Date of experience: August 22, 2015
Canada
1 review
0 helpful votes
Follow Mathieu G.
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Nice Site!
August 22, 2015

Gearbest is a nice site with lots of deals and new items navigating with coupons can be a little tricky sometimes to make sure you get the best deal customer service is good and shiping is pretty fast when items are in stock overall good site just takes a little getting used to

Date of experience: August 22, 2015
New Zealand
1 review
0 helpful votes
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Best site ever
August 22, 2015

"My order number is- W**************
I ordered it on - Jul 29,2015 14:45:56 PM, and the current date is- Saturday, 22 August 2015 in New Zealand. I am very happy with my order because it plays well, it is cheap, they shipped it fast and it was packed very well so it wouldn't be damaged.My name is Jason and I give this store a 10/10 rating"

Date of experience: August 22, 2015
GB
1 review
0 helpful votes
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Returns
August 22, 2015

The awkward think about gearbest is if the item returns damage it takes a long time to get sorted that's the only negative thing I can say about them

Date of experience: August 22, 2015
RU
1 review
0 helpful votes
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I like this store.
August 22, 2015

I made several orders and all happy. All products come original (xiaomi) and were quickly dispatched. Find the price is lower than in the store, I could not.

Date of experience: August 22, 2015
Portugal
1 review
0 helpful votes
Follow Ricardo M.
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Recently bought it, and I only have good things to say, Mi band is 100% original works in prevention, delivery is fast, are quite helpful in our questions.

Very satisfied
Ricardo Moncacho

Date of experience: August 22, 2015
Ukraine
1 review
0 helpful votes
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Gearbest great shop
August 22, 2015

I choose gearbest, because they have the best price on all goods and also on this camera.
At gearbest ordered action camera amkov. So the process of order and payment very fast and easy. On the next day I receive track number. The delivery to Ukraine passed 13 days. So this is so fast.

So I will estimate Gearbest for next criteria:

Shipping: 5 star - delivery to Ukraine very fast 13 days. Gearbest send me order on the next day.

Product: 5 star - I ordered action camera and they send it to me with full components.

Payment: 4+ star - one minus is that payment receive only buy Paypal, but it is also convenient, because you have protection.

Service: 5 star - For my review about camera I received a lot of points which I may use to pay for order. It very useful.

To sum up, I recommend everybody to order goods in this shop.

Date of experience: August 22, 2015
Germany
1 review
0 helpful votes
Follow Marcel G.
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Simply awesome
August 22, 2015

Gearbest.com is simply great.
- fast shipping
- great quality
- low prices
- friendly support
Thank you!

Date of experience: August 22, 2015

From the business

Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.


gearbest.com
Coventry, WMID, United Kingdom