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The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
This summary is generated by AI, based on text from customer reviews
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Super fast delivery. Simple Top ware. Buy only things my steam as true of price and performance.
This is a good shop with a large assortment. There is a good choice of delivery methods at low cost. Regular promotions and discounts. Overall store satisfies my needs.
I sen† back a quadcopter-wont fly-to address on package, they have not got it and e-mailed them lot of times am getting runaround, have not heard from them 3 weeks-dont buy from them
I thought this was going to be a good site to use and i have had some trouble free purchases, but having received a product with potently dangerous (though easily fixed) build issues i decided to post a suitable review to inform other buyers... that's where the bad news really came in
It turns out that a negative review, even if not marking the product down on stars or saying product is good to buy but you need to do ABC to make it safe and buyers should check before use... gets rejected and will not be used by Gearbest
Its such a shame to find this out as there are many products on there that i would like to buy.
Unfortunately since i now know 100% (from Gearbest Customer service) that the website reviews are worthless as they will not post both positive and negative information it is impossible to trust them further despite earlier successful purchases
BUYER BEWARE
Dear Pete,
Thank you for being kind enough to tell us about your experience. It means a lot to us because it gives us an opportunity to improve.
Our system has a bug some time.
Could you please tell us your order number and the problem you encountered?
So that we can offer a better solution?
We want to thank you for your constructive comments, which are always most welcome. Thank you so much for using our site and for providing your valuable feedback to us.
Best regards,
Gearbest.com
I regularly shop at Gearbest. The site has a large selection of items to choose from and is constantly bringing in the latest in e-cigarette gear. Prices are good compared to other China based web stores. Shipping is free and arrive in an acceptable time frame. Nothing but positive experiences here.
So, hier jetzt auch mal ind deutsch. Ich muss den Kundensupport hervorheben da einfach immer alles innerhalb von 24 Stunden erledigt wird. Danke für den tollenService.
Very good seller. Accurate packaging, quick delivery about 15 days to EU. I do like page desin, I can see picture of my package before it sent. Product description is correct and any questions are replied quickly. Camcoder recording quality is good. I plan to buy more goods. The seller has good prices and one of the best service. My recommendations.
Very good item purchased at a very good price. No problems when ordering. Delivery took sometime to France but everything was ok upon receipt.
Its my first shoping experience in internet, really his service is very good and its about 20 day to got my order in morocco with free shiping its be a nice experience for me and i will repeat it in the future with him because im trust gearbest.
Tres bon site pour effectuer des achats en chine. Je recois mes colis aux alentours de 30 jours sans "Tracking Number" et en 20 jours en Recommande. Sans oublie le service client qui est tres reactif.
I HAD A GOOD EXPERIENCE HERE SHOPPING AT GEARBEST. EVERY PRODUCT HERE IS NEW AND CHEAP. HERE ALL THE PRODUCTS ARE HIGHLY ATTRACTIVE AND SPECIAL WHICH WOULD IMPRESS EVERYONE BY JUST A LOOK. I HAVE ORDERED 4 PRODUCT HERE AND ARRIVED TO ME AS DESCRIBED IN GEARBEST, THEY ARE WORKING WELL AND EVERY PRODUCT IS PACKED WELL FOR A LONG JOURNEY.
AND I RECOMMEND YOU ALL TO BUY HERE IT IS SAFE AND SECURE.
GEARBEST IS THE BEST SITE FOR CHEAP PRICES ON ALL PRODUCTS AND OFFER MANY DISCOUNTS EVERY MONTH.
JUST SHOP AND ENJOY.
Images of products i bought:
http://postimg.org/image/4rqncyjeh/
http://postimg.org/image/5j0s*******/
http://postimg.org/image/be655zbe5/
http://postimg.org/image/ukjc95rvx/
Peace
Best site dealt with him and it was this choice according to many unprecedented features and pros and the most important two advantages
Speed shipping and taken it in the image of the products before sending, As well as the price is very very suitable These features you will not find only at the site "Gearbest".
Gearbest is a nice site with lots of deals and new items navigating with coupons can be a little tricky sometimes to make sure you get the best deal customer service is good and shiping is pretty fast when items are in stock overall good site just takes a little getting used to
"My order number is- W**************
I ordered it on - Jul 29,2015 14:45:56 PM, and the current date is- Saturday, 22 August 2015 in New Zealand. I am very happy with my order because it plays well, it is cheap, they shipped it fast and it was packed very well so it wouldn't be damaged.My name is Jason and I give this store a 10/10 rating"
I made several orders and all happy. All products come original (xiaomi) and were quickly dispatched. Find the price is lower than in the store, I could not.
Recently bought it, and I only have good things to say, Mi band is 100% original works in prevention, delivery is fast, are quite helpful in our questions.
Very satisfied
Ricardo Moncacho
I choose gearbest, because they have the best price on all goods and also on this camera.
At gearbest ordered action camera amkov. So the process of order and payment very fast and easy. On the next day I receive track number. The delivery to Ukraine passed 13 days. So this is so fast.
So I will estimate Gearbest for next criteria:
Shipping: 5 star - delivery to Ukraine very fast 13 days. Gearbest send me order on the next day.
Product: 5 star - I ordered action camera and they send it to me with full components.
Payment: 4+ star - one minus is that payment receive only buy Paypal, but it is also convenient, because you have protection.
Service: 5 star - For my review about camera I received a lot of points which I may use to pay for order. It very useful.
To sum up, I recommend everybody to order goods in this shop.
Gearbest.com is simply great.
- fast shipping
- great quality
- low prices
- friendly support
Thank you!
Answer: Some people will get their products, some will not. Some will get what they expected and some will not. I got my products but one was not what they promised and one broke after a few seconds of use. They still continue to use wrong information on their website even though they admitted to me that it is not correct. I wrote a review on their web site about the product that broke after a few seconds of use and they blocked it so it still looks like the product only has positive reviews. You can see pictures and read more on my own web site that I created for telling my experience about GearBest: http://GearBestreview.azurewebsites.net
Answer: Dont really matter mate, regardless, what they do if does not arrive, they will not refund, they offer to resend at your cost. Then you do Paypal dispute, they refuse to refund unless you close the case, if you close the case, Paypal will not help. In my circumstances Paypal decided in my favour and refunded, but dragged on, avoid this company in future, Bangood better
Answer: Dear Iain, you can submit a ticket here: http://support.gearbest.com/ Our colleague will reply you in 24 hours! We are sorry that the live chart is some buzy, as many people contact over the world. So that may need customers to wait a little linger for their turn. Gearbest.com
Answer: Yes Adam, did you pay with PayPal? If Then contact PayPal and claim your money back and stat away from gearbest, they lied to me and now i an trying to get my 100 dollars back. There is a reason that they are NOT on eBay... So my advice to everyone is to stay far away from this socalled Company... No mail, no adress, no phone?
Answer: They are legit, just ridiculously slow in shipping. I waited 1.5 months for my "rush" order. It was shipped out in multiple pacakges and arrived at different times.
Answer: Same here, after 3months of waiting for my order and many conversations in an email ticket which went on for 1month they promised me to refund me via paypal. No refund and nothing heard from them since almost 2weeks. Keep writing here people, I hope lotz of people read it and gearbest goes bankrupt very soon
Answer: You can try the Better Business Bureau like I did however they never responded to them either, they did respond to the tickets I opened up on their site but the replies weren't of much use and not very helpful.
Answer: I wouldn't. It's been three months and I still don't have my order and their customer service is terrible. They just keep telling tryouts to wait longer.
Answer: I would advise you to stear clear. If the site does not let you order with free shipping then you have dodged a bullet. I got free shipping but the product was damaged an only fit for resting your cup on they offered a refund less the first shipping that was ment to be free or a replacement. As it cost 25 pounds to send back to resolve the matter I chose to except the replacement it came and was just as bad a tablet as the first. Take my advice and run a mile. Hope this gives you an idea what the company is like. Run run run a mile mate.
Answer: Dear Imran, Thank you for your message. About the shipping, please see our last message. For the tax, According to our website's policy import taxes are solely customer's responsibility. Please check this link http://www.gearbest.com/about/faq.html (If there is some problem receiving the delivery due to Customs) By placing an order with us, customer agrees to our terms and conditions http://www.gearbest.com/about/terms-and-conditions.html Gearbest.com
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.


Dear Rich,
Thank you for taking your time to write your review. We really appreciate the feedback.
Could you please send your order number to this email [email protected] so that we could offer a better solution?
We value your patronage and wish to continue serving you in the best way possible.
Best regard,
Gearbest.com