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Gearbest

3.7
gearbest.com

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Gearbest Reviews Summary

The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.

This summary is generated by AI, based on text from customer reviews

service
3,481
value
3,457
shipping
3,489
returns
2,583
quality
3,436

We monitor reviews for authenticity

New Jersey
1 review
1 helpful vote
Follow jeremie b.
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I love this website.
The prices are the best.
Customer service is always responding quickly.
And the shipping is the fastest I have seen from China.

Date of experience: September 4, 2015
Ukraine
1 review
0 helpful votes
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XIAOMI 10000mAh
September 4, 2015

"XIAOMI *******mAh power bank considerably less heated during the charge / discharge than its predecessor. Also, the better impact size reduction, now the bank can be put in the back pocket of his jeans and it will not cause discomfort. If you want to replace the old one on the power bank, or still undecided, I dare say that xiaomi 10,000 the best option, which is now on the market."

Date of experience: September 4, 2015
Canada
1 review
1 helpful vote
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A waste of time & money
September 4, 2015

5 months of incorrect orders, bad communication & broken promises they finally offered me a 25% refund and a discount on future purchases.

Date of experience: September 4, 2015
Lily L. — Gearbest Rep
over a year old

Dear Don,

We are so grateful for this feedback. It means a lot to us.

We do in fact inspect all items before we ship them. Unfortunately, from time to time items get damaged during shipping. We stand behind every item we sell.
Could you please tell us your order number or ticket number so that we can offer you a better solution?

We want to say thank you for providing us with important information about your situation.

Best regards,
Gearbest.com

Oregon
1 review
2 helpful votes
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I do lots of business with China, Gearbest is the worst! I was charged shipping when none was supposed to be charged, it took over a month to get my drone, and when it got here it came with the wrong camera, and the wrong controller. I received a bunch of blank apologies but no real communications until i started a claim thru Paypal to get a refund. To this date it has not been settled. BEWARE THIS COMPANY!

Date of experience: September 4, 2015
GB
1 review
0 helpful votes
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Hi On Aug 07 I bought Cheerson CX - 20 GPS Auto Pathfinder Open - Source Flight Controller Quadcopter with Camera Mounting Base - US Plug from Gearbest
Order No.: W**************
Quadcopter is lovely... price was nice as well... quick delivery and very helpful customer service. Thank you Josslyn for quick answers.
I will recomend to everyone as had no problems at all.

Date of experience: September 3, 2015
Italy
1 review
0 helpful votes
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I just want to warn: they said thing that aren't true. On the first of September they emailed me that they shipped out the item with tracking number, after few days that the item seemed stacked I contacted DAC Italy (the courier) and they said they don't have received the item from GearBest yet. Is this a normal way to do things? I think this is not normal and fair.
I'll ask PayPal my money back.

Date of experience: September 3, 2015
Lily L. — Gearbest Rep
over a year old

Dear Eva,

Thank you so much for your important feedback. We are always very grateful to hear from our customers.

Could you please tell us your order number to email: [email protected]?
So that we can offer you a better solution.

We value your patronage and wish to continue serving you in the best way possible.

Best regards,
Gearbest.com

Idaho
1 review
0 helpful votes
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Received my order in excellent working order and within the time frame. Also the Customer service was outstanding and always very courteous!

Two Thumbs up for Gearbest.com

Date of experience: September 2, 2015
New Jersey
4 reviews
3 helpful votes
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DO NOT DO BUSINESS WITH
September 3, 2015

I can't stress enough how terrible this company's customer service is. To make a long story short, items I ordered were not shipped for 4 business days. I was told it would ship within the next 2 days. 4 days later I cancelled my order since it still wasn't shipped. I was told it would take 2 days to process refund. 14 days later and still no refund and now they are ignoring my emails. Flat out scam artists! It's been over a month, the item hasn't been shipped and no refund has been given. Formal complaint filed with the New York BBB.

Date of experience: September 2, 2015
Arkansas
1 review
4 helpful votes
Follow Kraig M.
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I bought 2 quadcopters from gearbest, the first one had a motor freeze up first flight, I contacted them and they responded promptly asking me if it was a cw or ccw motor so that they could send a replacement. I responded, I then receive another message saying that they will have to send my request to a technician and would get back to me in 1 or 2 days. A month passes I contact them again and they respond that they only cover DOA, but if I want another motor they will send me a PayPal invoice and I can pay for it. The second quad lasted until the 4th flight and a motor froze midflight. And went through the exact same thing, buyer beware, if you have any problems with anything you order from them you are out of luck.

Date of experience: September 1, 2015
Mexico
1 review
0 helpful votes
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My experience with this online shopping site was great! They haev great costumer service and the newest products.

Date of experience: September 1, 2015
Ohio
1 review
2 helpful votes
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Ordered a fit bit watch 9 days ago, still haven't gotten it, received an email appologizing for long wait and thanking me for my patience, when I emailed customer service telling them the tracking number they gave me was invalid, and it's been 9 buisness days without my product, they still haven't responded... I'm very irritated.

Date of experience: September 1, 2015
Colorado
1 review
0 helpful votes
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I spend tons of money with these guys, but I'm growing inpateint with them. I actually had a dispute with them over getting another chance to do a review for them for credit. They found out I had two accounts and didn't want me to do another for more credit. They went as far as saying only "One IP" address can do a review. Lol! Bullcrap. They lie and thats not good. Im pretty much through with them. I got some matters in paypal I got to resolve but other then that they are done for with me. Heres the screenshot of the infamous lie that they stated in regards to these reviews. Bad thing about it is I posted a review from multiple tips in the same computer room, so I know there full of it there. Heres the response from them. Straight up lied to me. I'll include the photo for this one.

Date of experience: August 29, 2015
RU
1 review
0 helpful votes
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My favorite store.
August 29, 2015

He made more than 10 purchases. All delivered in time. Very responsive support, low prices (plus a lot of coupons).

Date of experience: August 28, 2015
California
1 review
1 helpful vote
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Gear best SUCKS
August 28, 2015

On 16th of August I placed one order (Order No.: W**************) with gearbest and that's my mistake. They advertise that they ship in 4-10 days. When I checked my order status on 21st of Aug, 2015. It was still in processing state. I raised a ticket to know when the order can be dispatched. I got reply that it is prepared to be shipped wait for 3-5 days. When I inquired on 24th of Aug. They still promise to dispatch in 3 days.
After waiting for 10 days when I saw my order is still in processing state. I requested to cancel the order on 25th. I got reply that your order will be cancelled but the order is not in cancelled state. It is still in processing state.

When I inquired again. I got reply "We kindly ask that you wait 2-3 days before you receive the shipping confirmation email. Please wait for it patiently. "

I don't know how to convince them to cancel the order and refund my money.
I advise to keep distance with this site. Choice is yours...

Date of experience: August 27, 2015
Lily L. — Gearbest Rep
over a year old

Dear Ujjwal,

Thank you for your feedback.

We have offered you a solution and refunded you in full.
We will totally responsible on our part.
To our knowledge, you have received the refund.

We are really sorry for the inconvenience.
Please understand that we are more than willing to assist any customer. We always reflect on the vital feedback that customers provide so that we can constantly improve the shopping experience for all our customers.

Best regard,
Gearbest.com

Colombia
1 review
0 helpful votes
Follow erhni r.
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Gearbest es una de las mejores paginas para realizar compras de gadgets al mejor precio y lo mejor con envio gratis, lo mas grandioso es que los envios llegan a tiempo y gracias a eso disfrutas tus productos mas rapido, gracias gearbest

Date of experience: August 27, 2015
Ukraine
1 review
0 helpful votes
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Great store
August 27, 2015

Great store - low prices, excellent service, fast shipping. I am very pleased and would recommend!

Date of experience: August 27, 2015
Chile
1 review
0 helpful votes
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Starting from the Gearbest's site, it's very easy to search and find what you want, many electronic gadgets, electronic devices and even clothes at very good prices. The process of adding to our cart and buying is very easy too, the webpage is very intuitive and gives you different options for paying and shipping. The products I've bought arrived with no problems.
Oh, and the support is excelent, they reply you in 24 hrs. Any question you have, and help you with problems you may face.
Recommended!

Date of experience: August 27, 2015
Canada
1 review
0 helpful votes
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Great experience
August 27, 2015

I love gearbest! Their pricing is the lowest I can find, they ship quickly, and have a great selection with more items arriving every day.
I was a little hesitant ordering from a Chinese site but my worries were proven to be unfounded and the transaction went off flawlessly.
I have since placed a few more orders and have been impressed with the customer service there. I had a few questions that were answered quickly by someone who understood English, which made my ordering decision very easy.
The shipping was on par with every order I've ever received from China and they offer tracking, which for someone a little OCD like myself, offers great peace of mind.
I will be doing business with them for some time to come!
They also accept PayPal which is great!

Date of experience: August 27, 2015
Texas
1 review
0 helpful votes
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Great prices
August 27, 2015

I've made 4 or 5 separate purchases on gearbest. Quad copters and parts mostly. Each time the shipping was quick and I've been very satisfied with my products.

Date of experience: August 27, 2015
Mexico
1 review
0 helpful votes
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Great shopping webpage
August 27, 2015

Gearbest it's a nice shopping page.
All products are original and of high quality. This website has many good things we can highlight:
-Possibility of choosing the shipping method.
-Discount in various products.
-Various payment methods (PayPal, credit card...).
-In case you have doubts about any product, response time is very short.
-Great variety of products (cell phones, tablets, mobiles accessories...)

Date of experience: August 27, 2015

From the business

Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.


gearbest.com
Coventry, WMID, United Kingdom