Gearbest
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Gearbest Reviews Summary
The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
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Prices are cheap... that's where it ends... NO CUSTOMER SERVICE! Same scripted response that your shipment is on the way, when it is still processing after 3 weeks...
YOU GET WHAT YOU PAY FOR - BE WARNED - STAY AWAY FROM THIS SITE...
If you get your shipment, you are lucky... otherwise you will encounter excuses, delays, frustrations and loss of your funds...
Good online shopping experience and enjoy the lowest prices in the market.
I ordered on this site the DOME GS98C camcorder and memory card micro sd. The camcorder are delivered very quickly. Quality of the camera very high, I am happy. Work of a support service is very well, quickly answered on any questions. I recommend.
I have ordered products from gearbest on a few occasions and i have to say i have had a very good experience, great items, great prices and fast delivery.
The products are genuine and very good quality.
I ordered new phones last month. Still no package received. No tracking updates. They changed some tracking links. PLEASE FOR YOUR SECURITY. AVOID THIS SITE AND TELL OTHER FRIENDS OR RELATIVES. FAKE SITE! Soon someone from this group will die. I am sure!
Beware, they may send you a factory reject, instead of the phone that you ordered.
I bough a new phone (Mlais M9, order no. WW**************, on the 2015.09.24) and got a dead on arrival/defective factory reject (with a permanent group of defective top to bottom vertical stripes at the screen near the right border).
I contacted Gearbest and their proposal to fix the situation was one of 3 alternatives:
A) send it back "for repair" (for repair? I bought from them a new phone!), but I should pay for the full cost of returning the phone to them (they spent less than 4€ to send it to me, I should spend 38€ to send it back to them).
B) Keep the electronic garbage that they sent and be refunded of $15 to $12 USD!
C) Get a "replacement (no return)" (don't know what they mean with that) paying another 79% of the cost that I originally payed for the phone... and risking to get another factory reject?!
This is a win/win for Gearbest: they use you as guinea pig to test for dubious batches (with factory rejects) that they got from manufacturers,
And each time the client gets a defective unit he pays again, either expensive mail return costs to get the unit "repaired" (the client buys new equipment but he will live with "repaired" equipment), or he pays the full price of another phone (reject?)... just to risk starting that vicious guinea pig cycle again...
Aren't this guys at Gearbest clever?
Dear Jose,
We are so grateful for this feedback. It means a lot to us.
We do in fact inspect all items before we ship them. Unfortunately, from time to time items get damaged during shipping. We stand behind every item we sell.
We want to say thank you for providing us with important information about your situation.
Best regards,
Gearbest.com
I just ordered a Vaporkit paid 17 dollers to get it faster but for 3 or 4 days it says "processing" WHY?
When we pay xtra and the price is 81 big ones then we wants to know what is going on otherwise me and many others will find a better place to shop, like Ebay.
Dear Jim,
Thank you, we always welcome feedback from our valued customers.
We apologize for any inconvenience and hope that we will have another opportunity to ship you one of our fine products.
Could you please tell us your order number so that we can offer you a better solution?
Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.
Best regards,
Gearbest.com
2 weeks and no product and no response. Now going to credit card company.
Dear Jeff，
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
Could you please tell us your order number so that we can offer a better solution here?
You are a valued customer, and we are committed to providing you with the best service possible.
Best regards,
Gearbest.com
Never received my order. They say since the shipping is FREE, there's nothing they could do. They asked me to check with the local post office and my neighbors! This company is a bunch of crooks running the business. Buy at your own risk! Items purchase comes directly CHINA and not from local distribution center in US therefore there is a risk involve
Dear hongster,
I want to start by extending our thanks to you for providing your extremely valuable feedback to us.
From time to time with thousands of shipments there will be an occasional issue with shipping. Our procedure is designed to handle situations like this one quickly and efficiently.
Could you please tell us your order number so that we can offer a better solution?
We want to say thank you for providing us with important information about your situation.
Best regard,
Gearbest.com
One of the few adequate shopping. Good policy of loyalty to the client. Some of the lowest prices. Just has not been caught selling fakes, which is very nice.
Ordered straps bracelet Xiaomei. They sent the original (W**************)
My best shopping experience in China. Right product, right price and right time. Reactive Hotline. Advisor.
Paid for a mobile phone over 2 weeks ago. Asked for details of shipping three times. No response. Gave me a shipping number which I am unable to have authenticated by any firm. I suspect the worst. Avoid this site.
David
Dear Davdi,
Thank you, we always welcome feedback from our valued customers.
We apologize for any inconvenience and hope that we will have another opportunity to ship you one of our fine products.
Could you please tell us your order number so that we can offer you a better solution?
Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.
Best regards,
Gearbest.com
I bought two jacket and they never send it to me, no idea why. Tried to contact then but there is no phone number or email. Tried to chatt but no one is available
I have never seen such stupid company/business/
Dear Gedeon,
Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.
We regret any inconvenience or frustration that your experience has caused you.
Could you please tell us your order number so that we can offer a better solution?
Thank you so much for using our site and for providing your valuable feedback to us.
Best Regards
Gearbest.com
Hi all,
I've written a review before about the loooong wait for my Teclast X98 pro tablet to arrive.
That one arrived finally, I am very glad I upgraded to DHL instead of flat rate. It has cost me 8 eur sending and 50 eur tax + service cost but arrives 3 days after shipping.
Now... whats happened...? 6 days ago I send in a ticket: I need support because the tablet shows faulty behaviour. Up until today NO RESPONSE. I even sent a 2nd message 3 days ago... nothing.
Then the other issue. I've got a total of 4 shipments underway to me. All flat-rate shipments because it were cheap toys and gadgets. There is even one that is already 5 weaks on its way... Shipped 14th sept. Bottomline... NOTHING arriving from this company. I don't know how they ship it, by mail-pigeon or by container-ship? I order on dealextreme, ebay, chinavasion, NEVER had I have to wait that long. The goods are not dangerous nor very valuable. So why is nothing coming?
And then the response of Gearbest: we will address the matter if after 2 months (!) 14th of november still nothing arrived.
This shop is unbelievable... DO NOT BUY HERE it gives you headaches.
Dear Dennis ，
I want to start by extending our thanks to you for providing your extremely valuable feedback to us.
We are also upset at the customer's dissatisfaction and want to ensure they are perfectly satisfied with their experience. We need to identify where the disconnect was so we may prevent it from happening again.
Could you please first tell us your order number so that we can offer a better solution?
Thank you again for bringing these matters to our attention.
Best regards,
Gearbest.com
This is a horrible company. They sell you junk that breaks quickly. They refuse to let you return it for refund or even exchange. They expect you to take to shop to fix but it cost more to have item looked at than it costs to buy another. They also want a 30% fee for a replacement. It's a con they sell you junk then get you to pay 30% more for another. Avoid like the plague.
Dear Michael,
We are so grateful for this feedback. It means a lot to us.
We do in fact inspect all items before we ship them. Unfortunately, from time to time items get damaged during shipping. We stand behind every item we sell.
Could you please tell us your order number or ticket number so that we can offer you a better solution?
We want to say thank you for providing us with important information about your situation.
Best regards,
Gearbest.com
After 2 months it will not deliver even call email, form post office nothing, i go to the post office to check my registered mail. He said it is return to the sender already the time is expired. Me shock! They did not inform me. Why? He said, my information is not mention to my their data or package,, i will past to gearbest support service they offer me to refund 50% to put in paypal. This is not my fault, they accept its their fault but i have to pay 50% for resent. Oh god. This make me headache... when i see the product of gearbest
Dear Ronaldo,
I want to start by extending our thanks to you for providing your extremely valuable feedback to us.
From time to time with thousands of shipments there will be an occasional issue with shipping. Our procedure is designed to handle situations like this one quickly and efficiently.
Could you please tell us your order number so that we can offer a better solution?
We want to say thank you for providing us with important information about your situation.
Best regard,
Gearbest.com
Got faulty TV BOX 3 months ago and sent it back.
Fighting for refund already 1.5 months and seems to be will not get it.
No MONEY, NO PRODUCT, NO WARRANTY, NO QUALITY!
BEWARE!
Dear Dima,
We are so grateful for this feedback. It means a lot to us.
Could you please tell us your order number or ticket number so that we can offer you a better solution?
We want to say thank you for providing us with important information about your situation.
Best regards,
Gearbest.com
This shop Gearbest just super! Ordered Original Xiaomi Pocket *******mAh Mobile Power Bank believe the order came quickly, the quality is very good, the original brand product. And the price is affordable. The quality is excellent. In general, I am very glad and happy that he bought in the store Gearbest.
I ordered 3 items from them. Only one was in good quality and as described. One sweater was completely different and the stitching quality was worst I've ever seen. The 3rd item was described as fleece sweat pants made from polyester but they were thin as a t-shirt and made from cotton.
No Response from customer service. They posted only the positive review of the one item I reviewed on their website. I believe they have people hired to add fake reviews of their website all over the net. I see their advertising everywhere and yet the company is a scam.
They are getting away with it. Notice they have mostly 5 stars reviews or 1 star reviews all over the net. On their website, products have only 4 or 5 stars. Negative reviews are not posted.
No response from customers service ticket on gearbest.com
Response come from this site. They promised refund and asked me to remove this review.
I'll update it if I get a refund. Doubt it.
Last update: I have received a refund for the 2/3 items.
Dear Artur,
We're extremely grateful for your constructive feedback.
We do in fact inspect all items before we ship them. Unfortunately, from time to time items get damaged during shipping. We stand behind every item we sell.
Could you please tell us your order number so that we can offer you a better solution?
Thank you again for bringing these matters to our attention.
Best regards,
Gearbest.com
From the business
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Julius，
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
Could you please tell us your order number so that we can offer a better solution here?
You are a valued customer, and we are committed to providing you with the best service possible.
Best regards,
Gearbest.com