GearbestReviews 10,706

I have not received 3 of my orders. It is been more than 2 months. It is a shame that no one has contacted me neither apologized for the delay. I have been repeatedly sending emails also been trying to chat with your customer service team but never got a response from you guys. Wonder how you guys are still running this business. If you cannot send me the product, then refund my money. Following are the products order numbers

1) W**************
2) W**************
3) W**************

It's been 77 days and I have not received either of my packages yet. GearBest asked for a few days to track it. I have not gotten any response and still waiting for any explanation after more then a week. I was promised a refund of a flash light and expediting of my phoblet. Nothing. Costumer Service none-responsive after several emails. Took my money and ran. I'm down $111.00!

You may have had a better experience with them; but I never got 2 different orders I've placed. As for me: first time and last time customer.

As of 10-16-15

They have become obnoxious and keep on sending me the same email about dropping the PayPal claims before a partial refund numerous times a day. I had to finally block them. That is the best way to keep customers coming!

As of 10/28/15
I just received my PayPal money from unfulfilled GearBest orders. That's $112. I did have to call for them to review my case, since GearBest kept on appealing the case. It's all over. But the mission to warn the world against the crooks at GearBest does not end. BEWARE AND STAY CLEAR OF GEARBEST. It took over 3 months to get the claims closed, but I'm happy I waited.

I ordered a Rednote 2, after 2 days I get a message saying it has been shipped but the tracking number is invalid.
Tried everything to but no communication back from gearbest.
I read only BS replies on here,, never that people actually have been helped.
I sent again a message and will start Paypal dispute oct 16 if I dont have a valid tracking number by then.
Not hopefull...

Ok, so I got a generic message back to provide order nr which I did. If no valid tracking number by oct 16 I start Paypal procedure...

I've ordered accessories for my camera in middle of august 2015 using the free delivery options. Waited a month as promised and I have never received the items. They asked to wait for another month. I wonder what kind of excuses will the customer services will cook up? This is my first time cheated by an online company. I've dealt with online companies from China and it has been a good experience for me. AVOID this company at all cost.

I purchased two cameras from Gearbest, and paid expedited shipping. Both were in stock at the time of purchase, yet the first item took 7 days to ship, and the second one took 17 days! Once shipped, the items took the maximum time allowed by the expedited shipping. When I wrote a negative review, it was removed. Their support was completely unapologetic, and didn't answer most of my questions. I won't make the mistake of dealing with them again. I have much much better experiences with most retailers like them, but they dropped the ball badly.

I placed 3 orders with them until now

W************** Jan 13,2015 22:42:28 PM $181.09 Shipped out

W************** Oct 09,2015 16:39:49 PM $230.68 Shipped out

W************** Oct 29,2015 18:28:11 PM $42.58 Shipped out
Last order shipped after one day only after payment plus they sent picture of the package to me

Special thanks to Lani she was helping me on any problem and she is very kind person and friendly

I will order again and again from them.

I've received my item on 27th oct and working well

I Bought a Meizu M2 Note Phablet. The product came fast, less than a week, in perfect condition. Excellent prices, customer service and very easy to navigate in the store.
Excellent experience overall, infact I already bought some other stuff on the site!

Bought a Wltoys A979 in jul, arrived in perfect condition, within the time should come, and the main price - I have never see. I recommend Gearbest - the best site of electronics.

At friday they sent this message:

Dear Silvestre ，

How are you? We hope you are well.
Thanks so much for placing order with us.
Sorry to disturb you.

We regret any inconvenience or frustration that your experience has caused you.

Some of the items arrived late, so we ship late.

Please note that the item in your order has finished procession now.

Suppose it could be shipped in 3 days.

Please accept our apologies for any inconvenience caused.

For the inconvenience, we are willing to apply for refunding 15 usd for extra compensation firstly, is it acceptable?

Once again, we sincerely apologize for any inconvenience that may have been caused and we look forward to hearing from you.
You are a valued customer, and we are committed to providing you with the best service possible.

Best Regards
Gearbest Customer Service

www.gearbest.com

Note: I Logged in at my account today, and the order W************** is still processing,

They are Liers please be carefull with this company, I will keep updating

I bought a router in August, arrived in perfect condition, within the time should come. The attendance for sale and post sale was excellent by GearBest.

One of the best sites i have purchased from. Really are a great company. Ordered from the EU warehouse and came within a few days. Genuine products and if there are clones they are in the item description.

- Good quality of products
- Good prices
- Very good customer support

Avoid this company, terrible service, they just take your money with no intention to send the product. I ordered a phone in August and till yeaterday i was waiting t be send, Order was procesing, 2 months and procesing time should be 3-5 days. I even change my order t another phone in order to send me sooner but no.
No wish to refund also. All the time they were posponing they will get the phones for 7-15 days, than they will send me in 3-5 days days. But acctually they were waiting buyers protection to end and get my money and send nothing. I put pay pal dispute, so hope to get refund.
Do not buy worst store.

I ordered a watch in May and it hasnt reached me till today 10/08/2015.
This is the tracking number and the day when i ordered for W************** May 14,2015 02:39:48 AM $9.55.
6 Months later now they offer refund pathetic customer service.
No phone # to contact, Chat support is always busy for hrs together.
When a ticket is raised they wold take a minimum of 48hrs to reply.
Sloppy cust service, worst havent seen anything of this kind till now.
Chat support is offline since todays
"Welcome to Gearbest.com! Sorry for the inconvenience that we are offline now, Please submit a ticket on our support center. We will reply you in 24 hours except weekends and holidays".
Where to go and whom to contact very dissatisfied.
It is not gearbest it is GEARWORST.

ALERT, MANY REVIEWS ARE TROLL POSTS, PHANTOM BUYERS. AVOID THIS COMPANY.

AV0ID THIS COMPANY, IMO THEY ARE SCAM/FRAUD ARTISTS, BANK PAID DIRECTLY TO THEM, GEARBEST HAS FUNDS, REFUSED TO SHIP DEMANDING PERSONAL INFO TO HACK.
BANK TO FILE FEDERAL WIRE FRAUD CHARGES.
SOON, ONLY WESTERN UNION TO DO TRANSACTIONS.

CRIMINALS. SKULL AND CROSSBONES...

LOST COMPLETE CONFIDENCE IN THIS SERVICE.
1) they screwed up my delivery address, mixed post code from card address with delivery address, said to me after late ticket reply it can't be changed. Excuse me?
2) sent tracking information that said delivered. NEVER RECEIVED IT. Followed up on their tracking info, called up deliver depot, which was Yodel, who told me, the tracking info given displayed a completely different name and person, so not my package. Excuse me?
3) submitted ticket after ticket. No telephone number, though their site states 24/7 telephone service. Ticket replies come late with apologies to late replies and no resolve.
DODGY. FRAUDULENT SERVICE, me thinks. STAY AWAY.
4) asked to be called. Asked for manager to contact me. Asked for telephone number. NO REPLY.

-- WILL REPORT THIS SERVICE AND PUT IN A LAW SUIT SHORTLY.