Gearbest
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Gearbest Reviews Summary
The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
This summary is generated by AI, based on text from customer reviews
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Dhl told me to pay 18pounds duty (20%) if i wanted to get my parcel(phone)
I ordered a Segway board and once we went through some stuff, they said it will be sent tomorrow. Which was about 8 days ago, and now they are ignoring my emails, From me saying i want my money back.
Dear Luke,
Thank you, we always welcome feedback from our valued customers.
We apologize for any inconvenience and hope that we will have another opportunity to ship you one of our fine products.
Could you please tell us your order number so that we can offer you a better solution?
Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.
Gearbest.com
I ordered two scooters and paid through PayPal. Now I'm getting emails demanding copies of my drivers license and credit card.
I refuse to provide either of these to some Chinese company. And it is impossible to contact them to discuss this issue.
So I guess I'll just do a chargeback on my credit card before this scam goes any further...
Dear Debbie,
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
We are sorry for the inconvenience. Please understand that we DO NOT ask for photos of your drivers license or credit card to prove your identity for no reasons.
We only do that when there is a problem occur during the process of your money transaction. The reasons can vary from customer to customer.
For example, sometimes there are fraud orders, in order to make sure that it's not someone else purchasing items using your account, we have to ask for payment identity.
It is for your own good. If you cannot offer the identity, we are not supposed to send your order.
Could you please tell us your order number or ticket number so that we can provide our better service?
We want to say thank you for providing us with important information about your situation.
Gearbest.com
I ordered some small parts from this company WEEKS ago, and emailing them have just had excuses. I finally contacted Paypal, and saw they got a reply that it would be weeks more, but to be patient. I just escalated this to a claim. I am an honest buyer/seller on EBay with over 500 transactions with a 100% rating, and am honest. I have no use for scam companies like this. Had I not done this, I likely would never have heard from them again. STAY AWAY!
Dear Joanna，
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
Could you please tell us your order number or ticket number so that we can offer a better solution here?
You are a valued customer, and we are committed to providing you with the best service possible.
Gearbest.com
When you order clothses then be carefull. If you do it from mobile device they hide from you that their sizes are much smaller than ordinary clothses.
If you want to change sizes you have to pay for shipping both ways. Or perhaps they will accept their error and you can have a fantastic 10% refund.
Very poor costumor service.
Dear Lottrup,
Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.
Please note our warranty about size issues: http://www.gearbest.com/about/warranty-and-return.html
We are sorry that our products can&'t meet your expectations.
We have sent you an email to info@****d. Dk.
Could you please check and give a confirmation back?
Thank you for your time.
Gearbest.com
AVOID - If you have a problem you will never see your money again.
I ordered a phone from them several weeks back. I did not get the phone and despite many many messages they will not give a refund. They only offer store credit at 50% value of the phone so you have to buy more stuff from them. They will replace the phone at a further cost - they must be mad if they think I am sending them more money.
This is the worst experience I have ever had from any online shopping company. They even said it was not the fault of the courier the item was lost and that I had not take out insurance suggesting it was my fault!
The fact they state they give a full refund up to 48 days from receipt of goods is a lie. In my opinion they are crooks and thieves.
BE WARNED - If you have a problem you will not get a refund!
Dear Atul,
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
We are really sorry for the inconvenience here.
We would be grateful if you could please continue your communication with us in your support ticket(s), so that we can work together to reach an acceptable solution. We are committed to assisting every customer at any time. Many thanks.
Gearbest.com
Never buy products from this website! They are saying on their website that the are having "GearBest's Super Support Center: We are here for you!
We offer fast response times on weekdays for Order Tracking, Support, General Issues and Pre-Sale Questions.". And reality? Nothing! I paid them 143$ and fourteen days is order processing. Product is now " OUT OF STOCK" but nobody contact me... You can open your ticket. I opened and nobody responded. I wanted contact them via live chat. Never online. They are secured by Norton and have "money back program" but you cant use it never!
So Dear Gearbest. I know that you havent my product but you didnt give me back my money and you are just keeping them. I want my order or money and i will do everything (i contacted paypal for any help) for good resolve for me! Do you want number of order? Here is: WP************** but you have it in few tickets which a sent to you.
For everybody dont waste your money, time with this shop and do shopping on Ebay or Aliexpress where you have 100% money back protection!
UPDATE!
I must be fair. I resolved my problem with paypal. I opened there claim and after 15days without responding other party (gearbest) they sent my money back! Thx god!
Do not order from this company. They are a scam! They will take your money and never deliver your items. I am getting to contact my card issuer and have them to get my money back from the scam site.
Dear Jessica,
I want to start by extending our thanks to you for providing your extremely valuable feedback to us.
From time to time with thousands of shipments there will be an occasional issue with shipping. Our procedure is designed to handle situations like this one quickly and efficiently.
Could you please tell us your order number so that we can offer a better solution?
We want to say thank you for providing us with important information about your situation.
Gearbest.com
My first item buy on gearbest go it after 15 day second items order on 15/09 still not sanding till today 27/10 on the website they say they have the items but after orders they tell you to wait till they receive the item, you can wait forever and asked for refund, they closed the order but no money back on your account
Dear Kevin,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.
We are also upset at the customer's dissatisfaction and want to ensure they are perfectly satisfied with their experience. We need to identify where the disconnect was so we may prevent it from happening again.
Could you please tell us your valid order number or ticket number so that we can check it for you? We will certainly follow your issue.
We value your patronage and wish to continue serving you in the best way possible.
Best Regards,
Gearbest.com
My order was not received, have proof from courier, item sent back to sender, no idea why.
Gearbest will not refund! This is what they say! Needless to say, I have escalated a paypal claim and will not use them again...
Here are the best solutions we can offer you in this situation:
1)Accept a 50% refund of the product value on your Wallet ( Store credit)
The product value is 23.90 USD ，we can refund 12 USD - on your wallet and exceptionally reward you with extra points
(e.g. If your item is 1usd = 5 points, 3usd=3*5 points => get 15 points etc).
You can use both your wallet and points to purchase your future products.
The refund can be completed within 1 working day.
2)Reship the order
We can resend the order for you. For this, please kindly send us 12 USD so that we can arrange the shipment. We will send you an invoice by email if you choose this option.
Please kindly let us know your decision.
Once again we apologize for any inconvenience caused.
Thank you for your understanding and cooperation.
Dear nick,
Thank you for taking your time to write your review. We really appreciate the feedback.
First, I want to offer my sincerest apologies to you for the issue.
We apologize for any inconvenience and hope that we will have another opportunity to ship you one of our fine products safely and efficiently.
Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.
You are a valued customer, and we are committed to providing you with the best service possible.
Best Regards.
Gearbest.com
I bought a few items from including chargers that do not work.
Have sent them several messages with no response from Customer Services.
Will not reorder anything from them, agai
Dear pat,
We are so grateful for this feedback. It means a lot to us.
We do in fact inspect all items before we ship them. Unfortunately, from time to time items get damaged during shipping. We stand behind every item we sell.
Could you please tell us your order number or ticket number so that we can offer you a better solution?
We want to say thank you for providing us with important information about your situation.
Gearbest.com
Shop has a lot of items with low prices, often makes special offers and big discounts. I ordered cellular phone (WP**************) at 08.10.2015 - 2 days took for packaging, and yesterday I already received it. Customer service quickly responded to my questions. I highly recommend to add tracking numbers to your orders to not worry about delivery, but anyway Paypal protects me from item loss or damaging during delivery.
I ordered an ultralight stove for backpacking. It's now been over 2 1/2 months and I still have not received the stove. Customer service is useless. Instructed to call post office and wait a few more days. Followed instructions. Tried several times to contact customer service. Completely ignored. They will not respond to emails. Total rip off.
I saw their horrible reviews before I ordered. Shame on me. I should have known better. Their company will sometimes respond to the bad reviews. They always say " we are so sorry, please provide order number so we can fix the problem." Yet the problems continue to happen. This is a fraudulent company with a sporadic record of actually delivering the ordered product. I fortunately ordered an inexpensive item. Please take my advice... Pay a bit more and order from a reputable company with a record of good reviews.
Dear Penny，
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
Could you please tell us your order number so that we can offer a better solution here?
You are a valued customer, and we are committed to providing you with the best service possible.
Best regards,
Gearbest.com
2 months after i made my order and not received it i write to u guys; DON'T do the same mistake i did. Dont order on gearbest. U will only waste your money and your time. They will not respond to any of your questions, they will close your tickets even if they are not resolved and they will stop answering when you ask for a refund. I never thought that chinese companies are as disrespectful as this.
Dear George,
I want to start by extending our thanks to you for providing your extremely valuable feedback to us.
From time to time with thousands of shipments there will be an occasional issue with shipping. Our procedure is designed to handle situations like this one quickly and efficiently.
Could you please tell us your order number or your tracking number so that we can offer a better solution?
We want to say thank you for providing us with important information about your situation.
Best regard,
Gearbest.com
I found their site, was pretty excited due to the low prices and broad range of products. I read a bunch of poor reviews but decided to try for myself. I was going to buy some expensive gear but then thought I would test them out with smaller much cheaper novelty products first before forking over a bigger paycheck. Im glad I tested!
Off to a smooth start, order shipped within 2 days. Sweet.
Then a few weeks went by.
My order was only $25.00 and I assume its gone forever. I followed up with their company, they responded its on its way... Weeks later, followed up again. Again they said its on its way. Finally I was told its not their responsibility anymore.
My recommendation. Stay away. If you must try them out like I did don't order anything expensive.
If the product ever shows up I will edit this review.
Dear s d.,
I want to offer my sincerest apologies to you for the delay of the shipment.
Firstly, we should have had this set-up correctly, and secondly, we should have responded in a much more timely fashion. For both lapses, we take full responsibility and want to restate our sincere apologies to the customer.
Could you please tell us your order number or tracking number so that we can offer a better solution?
Thank you for your time.
Gearbest.com
This company is the biggest scam! I purchased an item and they charged my card and then sent me an email telling me my product was on "hold" until I sent them a copy of my drivers license to confirm who I am! I sent multiple emails and the response I got back seemed to be computer generated! I fought through paypal and got my money back FINALLY! I DON'T KNOW HOW THEY ARE STILL IN BUSINESS THEY STEAL PEOPLES PRIVATE INFORMATION DO NOT BUY FROM THEM!
Dear Tara,
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
We are sorry for the inconvenience. Please understand that we DO NOT ask for photos of your drivers license or credit card to prove your identity for no reasons.
We only do that when there is a problem occur during the process of your money transaction. The reasons can vary from customer to customer.
For example, sometimes there are fraud orders, in order to make sure that it's not someone else purchasing items using your account, we have to ask for payment identity.
It is for your own good. If you cannot offer the identity, we are not supposed to send your order.
Could you please tell us your order number and ticket number so that we can offer you a better solution here?
We want to say thank you for providing us with important information about your situation.
Best regards,
Gearbest.com
Order WP**************
Ordered in August. Got an email stating it was shipped 2 days later. Tracking # worked for about a week. After that nothing. Support is non-existent so don't bother. My item did not cost much but that is why I bought it because it would have costed more than 20x the cost+shipping. I should have known it was too good to be true as my husband warned me. Will be reviewing and spreading the word not to bother with Gearbest. Scam.
Dear Christina,
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
From time to time with thousands of shipments there will be an occasional issue with shipping. Our procedure is designed to handle situations like this one quickly and efficiently.
We have sent you an email to ***[email protected] iwith a top solution.
Could you please check and give a confirmation back?
Thank you for your time.
Best regards,
Gearbest.com
I ordered a tablet, keyboard and earphones. Then i wrote messages to them like 10 times they never answered my questions. Even the questions I sent them 15 days ago seems processing... Live chat is always offline, never saw them online. Gearbest is the worst web site I have ever shopped. Never seen so careless costumer services before. They dont care about us. Do not even spend a penny on this page. You will regret. Also: The tablet is from EU warehouse but still processing.
Dear necat,
Thank you, we always welcome feedback from our valued customers.
We apologize for any inconvenience。
Could you please tell us your order number or ticket number so that we can offer you a better solution?
Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.
Best regards,
Gearbest.com
I bought a few items, dash cam, quadcopter, speed camera alert device... and guess the dash cam although working does not loop the videos, checked online and even their you tube installation manual and they skipped this part... clever gearbest... the speed camera device is only in russian... great help... lol... and the quadcopter flies for 7 minutes before the 25min battery dies... so all in all alot of crap on sale, i had issues with all 3 things i bought. Dont bother, i think they dump poor quality of defective merchandise. I will never use them again... and by the way, those copy paste messages to resolve disputes dont really get resolved... i waited 3 months!
Just dont bother, use another sales site... use at your own peril!
After reading all this i`m very worry about the 2 orders that i place with gearbest, com, i will have to buy the items locally for my upcoming trip november 8. I will contact paypall tomorrow.
UPDATE: I got the order deliverd it took 8 days.
Dear Rafael,
I want to offer my sincerest apologies to you for the delay of the shipment.
Firstly, we should have had this set-up correctly, and secondly, we should have responded in a much more timely fashion. For both lapses, we take full responsibility and want to restate our sincere apologies to the customer.
Could you please tell us your order number or tracking number so that we can offer a better solution?
Thank you for your time.
Gearbest.com
From the business
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear dawid,
Thank you for being kind enough to tell us about your experience. It means a lot to us because it gives us an opportunity to improve.
We are sorry for the inconvenience caused here.
We would be grateful if you could please continue your communication with us in your support ticket T1510****99, so that we can work together to reach an acceptable solution. We are committed to assisting every customer at any time. Many thanks.
Gearbest.com