Gearbest
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Gearbest Reviews Summary
The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
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I bought blackview alife p1 pro and choosed Expedited Shipping because 3-7workdays shipping time... but they haven't shipped it yet 6days later i think they will never ship it to me :( i'm so sad and i will try get my money back with PayPal.
(To be fair, they wrote to me to take down the message thread pasted on here, so I did. However, summary of discussions between their customer service and I is summarised and reworded, please see below)
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Stay AWAY!
Bought a phone and a watch on 21/10/2015 paid extra for fast delivery (thinking this is a legit company)
09/11/2015 received only phone, seals was already open, I thought well at least it's here so lets go.
SEE messages thread below
Gearbest Customer Support At: 11/13/2015 05:55:44 UTC wrote to me saying that although the watch is available, they want me to close the case on PayPal before sending it out to me!
I Wrote on: 11/13/2015 07:13:51 UTC
Since you guys let me down. Although I paid EXTRA for 4-7 delivery, which in the end took 15 days to get here. I want to cancel the purchase and I want my extra postage back as well.
Other wise we will let Paypal to decide.
Refund me the watch, and I will buy somewhere else!
Gearbest Customer Support At: 11/13/2015 09:34:42 UTC wrote to me tthat in order to give me a full refund I need to close the case!
R***** H****** At: 11/13/2015 09:40:00 UTC
Before i close this case, can you confirm that you will refund the full amount on the Watch and the postage?
Gearbest Customer Support At: 11/15/2015 07:16:49 UTC wrote that they will refund 58.1 usd. If only I close the case on PayPal.
Me writes them back At: 11/16/2015 08:50:50 UTC
Closed case on Paypal. I've done what you asked, and its time for you to return my money!
Gearbest Customer Support At: 11/19/2015 01:13:33 UTC wrote to me back explaining that I can get refund in 3-5 working days.
Now you see, when you closed case with paypal, you can't re-open it. Thats' when I got caught out!
So now, I can't get protection from PayPal. And it's money they will keep and truthfully if gearbest owner reading this, how long do you think you can keep this scam going?
Dear Rasyid,
Thank you for being kind enough to tell us about your experience. It means a lot to us because it gives us an opportunity to improve.
We are sorry for the inconvenience here.
We would be grateful if you could please continue your communication with us in your support ticket(s), so that we can work together to reach an acceptable solution. We are committed to assisting every customer at any time. Many thanks.
Gearbest.com
I ordered this product more than once. Problems never was. The shop itself is huge! You can find a lot of things for every taste at very good prices. Just want to note the large number of quality brands that can be found on Amazon. But here they are usually cheaper. With delivery also do not have problems. Not longer than in other Chinese stores. In general, I'm satisfied with everything. I will buy more here
I am very pleased with the store. Fast delivery, nice employees and good relations to the buyer. Very good prices and quality products!
Good website, prices & quality items, shipping has been on time with tracking No. 10/10
Parcel will be delivered in 30 days.
I ordered smartphone Xiaomi redmi note 3.
When ordered was the most nice price on the internet.
This product complies with the description on the website.
I recommend this store
People from Gearbest must be writing these 5 star reviews themselves. Go look on their facebook for the truth (if they haven't already deleted your post).
I ordered a phone 5 weeks ago and still have not received it. No update from them at all. Tracking number says it's just been sitting in "Burlington, Ontario, Hong Kong" for 3 weeks.
Intentional glitch in their site when you are trying to reach customer support. I'm disputing the transaction through paypal and hope I can get my money back!
Dear Brian,
I want to offer my sincerest apologies to you for the delay of the shipment.
Firstly, we should have had this set-up correctly, and secondly, we should have responded in a much more timely fashion. For both lapses, we take full responsibility and want to restate our sincere apologies to the customer.
Could you please tell us your order number or tracking number so that we can offer a better solution?
Thank you for your time.
Gearbest.com
I've bought a DM007 RC Quadcopter via GearBest. It was a low price/good quality product. Delivery was in time and I have no complaints. I will definitely buy again.
Shipping sucks, communication sucks and if you have a problem, all they do is stall and run you around until you give up. Pay through Paypal and if there is a problem contact Paypal immediately to get a refund otherwise you will be stuck with a store credit at a store you never want to shop at ever again.
Dear Michael,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.
We are also upset at the customer's dissatisfaction and want to ensure they are perfectly satisfied with their experience. We need to identify where the disconnect was so we may prevent it from happening again.
Could you please tell us your order number or tracking number or ticket number so that we can offer a better solution?
We value your patronage and wish to continue serving you in the best way possible.
Gearbest.com
Trying to save money, I also bought from GearWorst a few weeks ago (Original Joyetech EVic Mini Express Kit). After waiting a week, I decided to inquiry on the shipping time, and without getting a response in a timely manner (24hrs), decided to do some research on the company... should've done it before hand.
GearWorst Reviews
I filed a complaint with Paypal, and immediately received an email from GearWorst stating that my order had been shipped... that was a week ago. When I checked the site I found that they don't provide tracking... just says shipped... YA OK SURE!
Dear Ty,
I want to start by extending our thanks to you for providing your extremely valuable feedback to us.
From time to time with thousands of shipments there will be an occasional issue with shipping. Our procedure is designed to handle situations like this one quickly and efficiently.
Could you please tell us your order number or ticket number so that we can offer a better solution?
We want to say thank you for providing us with important information about your situation.
Gearbest.com
Our order was to be delivered within 7 business days, 6 weeks later & we're still waiting. They have no legit phone number for communications, only email ticket system. They continue to stall. Don't waste your time & money!
Dear Jamie，
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
Could you please tell us your order number so that we can offer a better solution here?
You are a valued customer, and we are committed to providing you with the best service possible.
Gearbest.com
SCAM! Stay Clear! The only way to get your money back is through PayPal. Do not trust lilly l. It's just a stalling tactic. File a claim with PayPal or your credit company and stick with it.
Dear John,
Thank you, we always welcome feedback from our valued customers.
We apologize for any inconvenience.
Could you please tell us your order number so that we can offer you a better solution?
Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.
Gearbest.com
This was my first order from Gearbest but not my last. I used their US warehouse and the shipping was pretty quick. All of my items came sealed in factory boxes and they were not damaged. The reason for 4 stars is that the handling time is kinda slow. They also use DHL for shipping. But that being said, my order came in about a week and was in perfect condition.
Order No. WW**************
Order date: Sep 19 2015
I just recently got into flying quad copters.
This one is a personal favorite so far. It's incredibly easy to fly and comes with 3 modes.
Mode 1 allows for some great indoor flying and also taking fairly steady video footage. Modes 2 and 3 are for when you get used to it and want to be a bit more sporty, or when flying outdoors.
The controller includes an option to choose when to start and stop taking video footage. (Which is a nice touch) It can also do flips at the touch of a button and has headless mode and 1 key return. Though I personally prefer it out of headless mode.
Charging the battery is fairly straight forward as you get a USB hook-up that glows red when charging and goes out when the battery is fully charged. (Roughly 1 hr to 1hr 30 mins per charge)
Fly's for about 6 minutes per battery, so it's a good idea to stock up on a few extras. (You can get a little more flight time out of removing the camera and landing struts)
The range does vary from model to model in terms of vertical / horizontal, but worst case it goes out of range, the motors stop and it drops. If you're under it, this isn't an issue as it will drop back into range of the controller, just be careful of how far out you send it, till you get used to it.
Where this quad really shines (pardon the pun) is its super bright LED's. Which make for some amazing night flying.
I did have concerns over there being no replacement propeller blades on sale. But must admit I haven't had to replace a single one yet. Worst case if you do have this issue, check out the following youtube video: https://www.youtube.com/watch?v=IPVuQpAbkA4
It shows the same quad using some 3 blade props designed for a similar drone and they are still purchasable. (Just recently got them via the post)
There are also various RC groups / online information on how to try and mod the quad for better flight time / range.
And at the current cost it's a steal. (It's even cheaper if you go for the UFO version without the camera.)
Great little Christmas present for friends / family members who always wanted to get into remote aircraft.
The order was made on the 18th of October from the UK warehouse. Reportedly despatched quickly but on the 23rd the tracking shows stop and return to seller without even attempting delivery. After contacting yodel they say there was an issue with the address.
Even after this fact gearbest propose a 50% refund in credit or 1/3 back to PayPal. Laughable at best. Opened dispute and immediately escalated to claim with PayPal as they have the item and don't resend or refund!
Dear Ricardo,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.
We are also upset at the customer's dissatisfaction and want to ensure they are perfectly satisfied with their experience. We need to identify where the disconnect was so we may prevent it from happening again.
Could you please tell us your order number or tracking number or ticket number so that we can offer a better solution?
We value your patronage and wish to continue serving you in the best way possible.
Gearbest.com
I purchased this product and submitted my credit card. A couple of days later, they asked me to submit a photo of my Driver's license and credit card so that they may charge my credit card. My credit card had already been charged. I am in dispute with my credit card company.
Dear Susan,
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
We are sorry for the inconvenience. Please understand that we DO NOT ask for photos of your drivers license or credit card to prove your identity for no reasons.
We only do that when there is a problem occur during the process of your money transaction. The reasons can vary from customer to customer.
For example, sometimes there are fraud orders, in order to make sure that it's not someone else purchasing items using your account, we have to ask for payment identity.
It is for your own good. If you cannot offer the identity, we are not supposed to send your order.
Could you please tell us your order number or ticket number so that we can offer you a better solution?
We want to say thank you for providing us with important information about your situation.
Gearbest.com
We placed an order September 23, Doogee X5 Pro phone. To this day I have no hear anything or receive the phone. Your customer service is never available and email you never answer. Please I need to know where is my order ASP.
Your customer service is the worst.
Dear Amy,
Thank you for sharing your experience with us. Our goal here is to exceed our customer's expectations during each shopping. We regret to hear that we did not meet your expectations in terms of product quality and customer services and extend our sincere apologies.
We have sent you an email to your original ticket AT15*****02 with top solution.
Please check and give a confirmation back.
Thank you for your time.
Gearbest.com
Needed a replacement smart phone - found the oukitel u8 on gearbest for an unbeatable $130. It's exceptionally well built, comes with 4g and the latest android 5.1 system, finger print scanner, lovely big screen. Looks like iphone 6 + and looks and operates like a phone costing several hundreds. No lags between apps or screen swipes, very responsive very impressed. Gearbest shipped within the week to the UK. Very impressed
Gearbest have Fantastic customer service and products, i just recently bought a Beelink X2 TV Box 4K H. 265 Decoding, worked out of the box, Also any time i need help with products or information, they responded very very fast. Will totally buy again, Also every product you buy you get points-credits of your next order if you chose to use them. Thanks gearbest, yous are the best.
Dear Seamus,
We are glad to hear that your case is resolved to your satisfaction.
Thank you for updating us on it.
For any issues, you could feel free to contactus on site: support.gearbest.com adding the title: sitejabber complaint + order number + forwaring this email to complaint group.
We will be always at your service.
Thank you for your kind understanding and support.
Gearbest.com
I purchased a hoverboard, using PayPal. I'm about to initiate a chargeback because they keep giving me the run-around everytime I open a ticket, inquiring as to where my order is. I received a tracking number that apparently the tracking website doesn't recognize. It's been 3 weeks and still no updates. They suck!
*** UPDATE **** I finally received the hoverboard, one month after purchasing it. It works as expected and my kids love it. Although the customer service was non-existent, I did get my goods and wound up canceling the paypal dispute. Moral of the story: if you don't care about customer service, and long wait times for delivery, and your goal is to save money, then this isn't a bad option. Otherwise purchase from a dealer in the U.S.
Dear Rich,
Thanks for your update.
We are so pleased that you have received your order.
For any issues, you could feel free to contact us on site: support.gearbest.com adding the title: sitejabber complaint + order number + forwarding this email to complaint group.
We will be always at your service.
Gearbest.com
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Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Topias,
Thank you, we always welcome feedback from our valued customers.
We apologize for any inconvenience and hope that we will have another opportunity to ship you one of our fine products.
Could you please tell us your order number so that we can offer you a better solution?
Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.
Gearbest.com