Gearbest
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Gearbest Reviews Summary
The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
This summary is generated by AI, based on text from customer reviews
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I stumbled across the Gearbest website when I was looking for some goods. Gearbest we're 50% cheaper than anyome else. As i was based in the uk I was a bit optimistic but I gave it a chance. Well after 7 days my order arrived it was as stated a genuine product and i couldn't be happier. Im so glad i found Gearbest and have now placed other orders with them. I cannot recommend Gearbest enough
Cool shop with great prices! Bought MX4 Pro 32GB for the lowest price I could ever find. The phone has been dispatched in 3 days and after two weeks of waiting I got it. The package arrived safely and just as described. GB promised to ship international version and they did it! Would recommend this shop!
Purchased a knife from this site. The price was the lowest. The shipping took a few days instead of weeks because they had a US warehouse. I would shop here again.
I use this shop more than a year. During this time he became the number one for me, relegating Ali, BG and other Chinese stores. Why is that? Low prices, great discounts and a large number of high-quality branded goods. I also want to note the site's usability. Once contact had to support the delay of goods. The answer is very fast and the next day decided my problem. I am satisfied with this shop. Thank Gearbeast
Great store. Very good prices and fast delivery. I bought a cell phone(Meizu M2 Note) and was very pleased. I recommend.
I ordered 3 hoodies in XL size. Im 5'10" and medium to heavy build. When the hoodies came i had a hard time getting them on... they are way too small especially for an adult XL...
I looked for a way to email support to try and get a refund. But their site is broken and it was set up to send me an email to authenticate which never arrived (even in my junk folder)
I gave them to my 13 year old nephew they fit him perfectly. Never buying from this site again
Ordered on Sept 7 2015 and after multiple request for status and being told to be patient that it will show was told to pay MORE money and they would reship it. I am an understanding man but by not being able to track a package (even when they give you a fake tracking number) I can't trust that it was ever shipped. I requested gearbest.com to reship with an actual tracking mechanism that works and they said I had to give them more money...
Dear Kip,
I want to offer my sincerest apologies to you for the delay of the shipment.
Firstly, we should have had this set-up correctly, and secondly, we should have responded in a much more timely fashion. For both lapses, we take full responsibility and want to restate our sincere apologies to the customer.
Could you please tell us your order number or tracking number so that we can offer a better solution?
Thank you for your time.
Gearbest.com
I placed an order in August, and the goods never arrived after three months. Gearbest claim that it has been sent, they have had me running around post offices and on a wild goose chase... to no avail. The tracking number is useless. Apparently, if I pay more money, they will "send" it again. Here is their last reply:
"Dear James,
First, I want to offer my sincerest apologies to you for replying too late.
We apologize with this delay and sincerely regret you have not received your order.
After reviewing your order, we found out you haven't purchased any insurance during the check-out. Based on policy only insured orders are eligible for full compensation. Therefore here are the best solution we can offer you: According to policy here are the best solutions we can offer you:
1)Refund 30% of the product on your Wallet.
The product value is USD 34.18$ we can refund $11 back to your payment account.
2)Reship the order We can reship the order.
For this, please kindly send us 50 % of the order value 17USD so that we can arrange the shipment.
3)Refund 50% of the product on your GB wallet.
The product value is USD $34.18 we can refund $18 back to your GB wallet. You can use the money in your next order, if you want to know more about the GB wallet, please check link: http://www.gearbest.com/about/faq.html.
Please kindly let us know your decision. Once again we apologize for any inconvenience caused. We appreciate your understanding."
Dear Jeff,
I want to start by extending our thanks to you for providing your extremely valuable feedback to us.
From time to time with thousands of shipments there will be an occasional issue with shipping. Our procedure is designed to handle situations like this one quickly and efficiently.
Could you please tell us your order number so that we can offer a better solution?
We want to say thank you for providing us with important information about your situation.
Gearbest.com
WW************** Aug 15,2015.
It's a really good site. I like it to much. Good service ;) Nice to talk with Support center. All right. Good price. Good shipping.:)
Kitshimu
All positive reviews of gearbest are written by gearbest employees or by people they promise free stuff too. Here is a message i received on their website asking for you to help them write positive reviews on sites like this one. First they thanked me for my positive review of gearbest "that i never made" then ask for help making bogus positive reviews.
"Dear Gearbest Valued Customer,
How are you? We hope you are well.
Thanks so much for placing order with Gearbest.
Sorry to disturb you.
We had checked your nice reviews on Gearbest.com.We are glad that you have good shopping experience on Gearbest.com.
So, we want personally invite you to help us post review on our related comments websites.
Sharing your valuable experience is so important for us and also helps other customers make a better choice.
We want personally invite you to help us post review on our related comments websites.
Its very easy, just write a very short positive review about our website. That's it!
If you are willing to share your good valuable experience, we will provide you the websites URL links.
After that, we will present big gift right away to show how much it means to us! Thank you again.
You are a valued customer, and we are committed to providing you with the best service possible.
Best Regards
Gearbest.com"
Dear jack,
Thank you, we always welcome feedback from our valued customers.
We apologize for any inconvenience and hope that we will have another opportunity to ship you one of our fine products.
Could you please tell us your order number so that we can offer you a better solution?
Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.
Gearbest.com
Hello! I ordered in the shop watches, order sent quickly! I love this store! When an order is sent to take photographs to send parcels is very comfortable and pleasant. Delivery to Omsk took 24 days it is very fast. The quality of the product is very high, I liked the watch that I bought. Who will bring forward to when my next order monopod for SELF. I advise everyone to this store. Works great! I rather! Thank you store Gearbest.com
So, after a long and frustrating journey with your company, I must conclude. The lack of response to this ticket ultimately implies that if I have a problem with your product I will receive no support and have to pay a lot of money to return the item to you.
I will find another supplier that I may have to pay more for the product, but the price will include good customer service, reasonable terms, good communication and responsibility.
I am leaving this ticket open for you to close, because this is better than me closing this with a zero rating, and it is the rating that is more important than service is to your company.
I was asked to write and submit a positive review by this company, but declined and said that I will write an honest review.
A little better than Banggood.com, but also so removed from customers in the UK market. Looking for a new supplier, I have found that I can contact and communicate with www.tinydeal.com instantly, and I have not even placed an order with them yet.
Dear Bill,
Thank you for sharing your experience with us. Our goal here is to exceed our customer's expectations during each shopping. We regret to hear that we did not meet your expectations in terms of product quality and customer services and extend our sincere apologies.
Could you please tell us your ticket number so that we can offer you a solution?
Thank you for your time.
Gearbest.com
Ordered a jacket in a men's large. Received a youth large. No way to contact. Tried their site to submit a ticket. It did not submit. Fake phone number. Total rip off.
Dear customer,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.
We are also upset at the customer's dissatisfaction and want to ensure they are perfectly satisfied with their experience. We need to identify where the disconnect was so we may prevent it from happening again.
Could you please tell us your order number so that we can offer you a better solution?
Many thanks.
Gearbest.com
I have ordered a jacket f. But i didnt recived any order number its already 25 days... and now i have changed my palce... so without order number i cant also even change my shipping adress and phone no... plzzz help
Dear Rajesh,
I want to offer my sincerest apologies to you for the delay of the shipment.
Firstly, we should have had this set-up correctly, and secondly, we should have responded in a much more timely fashion. For both lapses, we take full responsibility and want to restate our sincere apologies to the customer.
Could you please tell us your full name and registered email on gearbest with message function on Gearbest?
Please don’t public any private information here to protect you from any bad influence.
Thank you for your time.
Gearbest.com
Order No. WP************** Paid for the item over a week ago and recieved multiple messages from USPS stating that a shipping label had been created and my product hasnt shipped yet. I have been told twice by customer support to keep waiting 1-3 business days for my order to ship. Will not purchase from them again.
Dear Stephen,
Thank you for being kind enough to tell us about your experience. It means a lot to us because it gives us an opportunity to improve.
We can’t apologize enough for the inconvenience caused here.
We would be grateful if you could please continue your communication with us in your support ticket(s), so that we can work together to reach an acceptable solution. We are committed to assisting every customer at any time. Many thanks.
Gearbest.com
He comprado 2 productos en esta tienda online y tienen una atencion al cliente buenisima, 100% recomendable.
Hussle free transaction.
Very helpfull support staff.
They have warehouses in UK and EU so no problems with tax
I have purchased several items from Gearbest.com. They sell you on items they don't have in stock or pre sell them without you knowing. It could take several months before you receive it. Meanwhile they have your money and it is a hassle getting it back.
Another problem is customer service should have more native english speakers to handle Americans. Communication is dicey.
Dear William,
Thank you for sharing your experience with us. Our goal here is to exceed our customer's expectations during each shopping. We regret to hear that we did not meet your expectations in terms of product quality and customer services and extend our sincere apologies.
Could you please tell us your ticket number so that we can offer you a solution?
Thank you for your time.
Gearbest.com
After 5 succcessful orders, Gearbest failed to deliver my last 3 orders! I have been dealing stupidly with their customer servisse who has been asking me to wait... wait and wait again.
First failure, from August, got repeated... but failed again!
Will never ever spend a single dólar/euro on this anymore.
To be avoided!
Dear Sylvain,
I want to start by extending our thanks to you for providing your extremely valuable feedback to us.
From time to time with thousands of shipments there will be an occasional issue with shipping. Our procedure is designed to handle situations like this one quickly and efficiently.
Could you please tell us your order number or tracking number or ticket number so that we can offer a better solution?
We want to say thank you for providing us with important information about your situation.
Gearbest.com
Have placed an order # W************** and also got the tracking no # *******9029, but no order showing in the purchased history on my account nor am able to track the shipment which is again showing invalid, this site seems to be complete fraud and no proper updates.
Dear Ram ，
I want to start by thanking you for notifying us about the issue.
Shipping ("ships in") times displayed on GearBest refer to the estimated time it takes for packages to leave our hands.
Delivery time= processing time + shipping time.
PLease note that we usually needs 3 to 5 working days to process as what we said on the production page.
We will sent you an email to****[email protected]. Please check and give us a confirmation back.
Thank you for your time.
Gearbest.com
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Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Michael,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.
We are also upset at the customer's dissatisfaction and want to ensure they are perfectly satisfied with their experience. We need to identify where the disconnect was so we may prevent it from happening again.
Could you please tell us your order number or tracking number or ticket number so that we can offer a better solution?
We value your patronage and wish to continue serving you in the best way possible.
Gearbest.com