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The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
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Looks and feels great.
Brand quality. Ultra-thin, incredible design
Works exceptionally well with every device I tested it with Samsung galaxy S6 edge, 2.5 time for full charge.
Excellent price, best service!
Thanks for GEARBEST
I had no problem when buying at GearBest. Product were as description and price is almost the lower in the net. Free sending take 30 day to arrived in Italy, but there was no damage to the product.
I'm happy with every purchase and operation quickly made. Prepared and sent within three days
Original Xiaomi especially my camera shopping action Yi I was very happy. Product price was appropriate And then I'm very happy to use gearbest
I would recommend it to anyone in Turkey
Great quality at all. Shipping process so fast and payment really secure. Product came well protected. Description was very accurate. Shipping tracking provided and very fast to my country. They made a real photo before shipping the package, Really I recommend it to everybody.
GB is a site where you can buy quality products at very affordable prices. From my experience with this site I can only say that they are serious and i dont heave problems with the orders made. The products ordered have arrived intact and exactly as presented on the site. I hope and believe they will be as still serious.
Very good website they are very helpful and they have amazing products and cheap prices. The Products work really well and waiting for you items is not too long they come fairly quick. I would recommend this site to all my friends and family as its such a good website. I have had great experiences with it.
I am very happy that my coworker told me about gearbest!
I needed a new smartphone and heard about the new Xiaomi Redmi Note 2, so I ordererd it for a very good price at gearbest.
Quite surprising for me how well the whole order procedure worked and how fast the delivery to germany was.
As a very satisfied customer I ordered some more gadgets since the purchase of my smartphone at gearbest (they offer some hot deals permanently).
My experience with the Shop are very good. I've done a lot of orders, especially for vaping. All the products I ordered, reached me in good condition. Fast shipping all of my orders, the best option for shipping is the registered letter. Only one order has been lost. The Support responded very fast ( next Day) and sent again the order. I will order in the future again. I am really satisfied with the Shop.
I have found Gearbest when i was looking for Xiaomi MiBand.
And this is where i found an offer for the lowest price.
And then i found out that most of consumer electronics at Gearbest costs lower than at other Chinese market sites.
The site is a good description, photo and video products.
Fast and free delivery and convenient payment system. Quickly responsible support and help in all matters.
Lowest prices, especially for products Xiaomi, ordered a dozen of products this manufacturer is always original and of excellent quality.
Stores are very satisfied, will continue to buy it, and then advise you.
My last order from gerabest.com:
http://www.gearbest.com/cell-phones/pp_*******.html
Amazing phone, good quality and hardware!
Fast and free shipping with tracking (PostNL)
Thanks to gearbest!
Professional and effective website!
I recently ordered from GearBest for the first time and I'm very pleased with the products and the service provided.
Shipping to Germany was rather quick via the Germany Express option. Even with additional insurance the shipping costs are still as low as a national package here in Germany (they also offer free world wide shipping but why not spend a bit more just to be on the safe side?).
The customer support was very nice and responded quickly. The products are all of good quality.
Over all I'm very satisfied with GearBest,
I'll definitely order from them again in the future.
Recently i bought a dogge valencia, at there store, and all went smooth.
No problems, fast sending. Very good seller..
Gearbest.com is great! A lot of product, good prices and good experience. The customer service is great and it's a pleasure to order in Gearbest.com. The TV box Android that I purchased is fantastic.
Another one order form GB (W**************). Again everything was perfect! Order one Xiaomi MI4 from EU warehouse. In the next 2! Business days it was in my hands! Great product! Great shipping time! And most of all great price!
Will order again defently
Excellent store! A very large range of products. Operative, accurate and polite customer service. Best prices. High quality of product. I recommend everyone.
Thankfully i cancelled my credit card so that gear best couldn't use my information to their advantage. This website is fake and just horrible. Lily is the only person on that website who "responds" to our complaints, but there is a problem... ALL OF THE MESSAGES ARE AUTOMATED AND SAY THE SAME THING OVER AND OVER AGAIN! I am FURIOUS with this "company" and will report this and get the website TAKEN DOWN!
DOOO NOOOOT BUUUUY AANNNYYTHHINNGGG FFFRROOOMMM THHHISSSS WWEEBBBSSSIIITTEE!
I have bought several items from Gearbest. They arrive after 1 month, a long wait but according to their promise. One of the items was partially defective - 1 out of six functions did not work. I entered a ticket and they resend a good one to me after another month. I appreciate that very much. Other products are ok for the price paid. The last item I ordered di not arrive after 2 months and I put in a ticket. They promise to resend it. I am waiting to see the solution and am quite confident that they keep their promise. Will write to let others know later.
I ordered a Elephone 8000 and I got it after a short period of time without any problems. The quality of the Handy is just how the description said. And the prize of the product for that? It is a dream to get a Smartphone like that for a Prize like that. The Power of the CPU, the design, the battery power and everything else of the handy is just perfect. I have no problems and I'm very lucky with this smartphone!
I asked the support a few times and everytime I got after a short time a very nice and polite answer, that was also very helpful. There were all informations that I asked for."
Veery nice shipping time to germany.
Veery good products and the quality is awsome!
The support is very helpful if you have problems or questions.
Long time customer and it goes on.
Answer: Some people will get their products, some will not. Some will get what they expected and some will not. I got my products but one was not what they promised and one broke after a few seconds of use. They still continue to use wrong information on their website even though they admitted to me that it is not correct. I wrote a review on their web site about the product that broke after a few seconds of use and they blocked it so it still looks like the product only has positive reviews. You can see pictures and read more on my own web site that I created for telling my experience about GearBest: http://GearBestreview.azurewebsites.net
Answer: Dont really matter mate, regardless, what they do if does not arrive, they will not refund, they offer to resend at your cost. Then you do Paypal dispute, they refuse to refund unless you close the case, if you close the case, Paypal will not help. In my circumstances Paypal decided in my favour and refunded, but dragged on, avoid this company in future, Bangood better
Answer: Dear Iain, you can submit a ticket here: http://support.gearbest.com/ Our colleague will reply you in 24 hours! We are sorry that the live chart is some buzy, as many people contact over the world. So that may need customers to wait a little linger for their turn. Gearbest.com
Answer: Yes Adam, did you pay with PayPal? If Then contact PayPal and claim your money back and stat away from gearbest, they lied to me and now i an trying to get my 100 dollars back. There is a reason that they are NOT on eBay... So my advice to everyone is to stay far away from this socalled Company... No mail, no adress, no phone?
Answer: They are legit, just ridiculously slow in shipping. I waited 1.5 months for my "rush" order. It was shipped out in multiple pacakges and arrived at different times.
Answer: Same here, after 3months of waiting for my order and many conversations in an email ticket which went on for 1month they promised me to refund me via paypal. No refund and nothing heard from them since almost 2weeks. Keep writing here people, I hope lotz of people read it and gearbest goes bankrupt very soon
Answer: You can try the Better Business Bureau like I did however they never responded to them either, they did respond to the tickets I opened up on their site but the replies weren't of much use and not very helpful.
Answer: I wouldn't. It's been three months and I still don't have my order and their customer service is terrible. They just keep telling tryouts to wait longer.
Answer: I would advise you to stear clear. If the site does not let you order with free shipping then you have dodged a bullet. I got free shipping but the product was damaged an only fit for resting your cup on they offered a refund less the first shipping that was ment to be free or a replacement. As it cost 25 pounds to send back to resolve the matter I chose to except the replacement it came and was just as bad a tablet as the first. Take my advice and run a mile. Hope this gives you an idea what the company is like. Run run run a mile mate.
Answer: Dear Imran, Thank you for your message. About the shipping, please see our last message. For the tax, According to our website's policy import taxes are solely customer's responsibility. Please check this link http://www.gearbest.com/about/faq.html (If there is some problem receiving the delivery due to Customs) By placing an order with us, customer agrees to our terms and conditions http://www.gearbest.com/about/terms-and-conditions.html Gearbest.com
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.


Dear Aaron,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
We are NOT a con. We really do not need to risk our reputation over a single order. Nevertheless, we respect your opinion. It will be nice if you can respect the opinions of other reviewers too because it is not fair to accuse other honest reviewers of being liars.
Again, we apologize for your shopping experience which was clearly not up not up to your expectations. We will work harder to minimize the possibility of a recurrence.
We would be grateful if you could please continue your communication with us in your support ticket(s), so that we can work together to reach an acceptable solution. We are committed to assisting every customer at any time. Many thanks.
Gearbest.com