logo

Gearbest

Check out our latest communities fighting
AI scams on Reddit and Facebook

This website seems to be closed. Find similar businesses

Gearbest

3.7
gearbest.com

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

Gearbest Reviews Summary

The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.

This summary is generated by AI, based on text from customer reviews

service
3,482
value
3,458
shipping
3,490
returns
2,584
quality
3,437

We monitor reviews for authenticity

Lithuania
1 review
0 helpful votes
Follow Danielius S.
Unfollow Danielius S.
Share Review
Report Review

Looks and feels great.
Brand quality. Ultra-thin, incredible design
Works exceptionally well with every device I tested it with Samsung galaxy S6 edge, 2.5 time for full charge.
Excellent price, best service!
Thanks for GEARBEST

Date of experience: November 11, 2015
Italy
1 review
0 helpful votes
Follow Stefano T.
Unfollow Stefano T.
Share Review
Report Review

All good
November 11, 2015

I had no problem when buying at GearBest. Product were as description and price is almost the lower in the net. Free sending take 30 day to arrived in Italy, but there was no damage to the product.

Date of experience: November 11, 2015
Turkiye
1 review
0 helpful votes
Follow EMRE Y.
Unfollow EMRE Y.
Share Review
Report Review

I'm happy with every purchase and operation quickly made. Prepared and sent within three days

Original Xiaomi especially my camera shopping action Yi I was very happy. Product price was appropriate And then I'm very happy to use gearbest

I would recommend it to anyone in Turkey

Date of experience: November 11, 2015
Spain
1 review
0 helpful votes
Follow Jose A.
Unfollow Jose A.
Share Review
Report Review

Excellent service
November 11, 2015

Great quality at all. Shipping process so fast and payment really secure. Product came well protected. Description was very accurate. Shipping tracking provided and very fast to my country. They made a real photo before shipping the package, Really I recommend it to everybody.

Date of experience: November 11, 2015
Romania
1 review
0 helpful votes
Follow Tiplea C.
Unfollow Tiplea C.
Share Review
Report Review

The best site
November 11, 2015

GB is a site where you can buy quality products at very affordable prices. From my experience with this site I can only say that they are serious and i dont heave problems with the orders made. The products ordered have arrived intact and exactly as presented on the site. I hope and believe they will be as still serious.

Date of experience: November 10, 2015
GB
1 review
0 helpful votes
Follow Thomas J.
Unfollow Thomas J.
Share Review
Report Review

Very good website they are very helpful and they have amazing products and cheap prices. The Products work really well and waiting for you items is not too long they come fairly quick. I would recommend this site to all my friends and family as its such a good website. I have had great experiences with it.

Date of experience: November 10, 2015
Germany
1 review
0 helpful votes
Follow Sascha P.
Unfollow Sascha P.
Share Review
Report Review

Fast shipping, hot deals
November 11, 2015

I am very happy that my coworker told me about gearbest!

I needed a new smartphone and heard about the new Xiaomi Redmi Note 2, so I ordererd it for a very good price at gearbest.

Quite surprising for me how well the whole order procedure worked and how fast the delivery to germany was.

As a very satisfied customer I ordered some more gadgets since the purchase of my smartphone at gearbest (they offer some hot deals permanently).

Date of experience: November 10, 2015
Germany
1 review
0 helpful votes
Follow Peter H.
Unfollow Peter H.
Share Review
Report Review

My experience with the Shop are very good. I've done a lot of orders, especially for vaping. All the products I ordered, reached me in good condition. Fast shipping all of my orders, the best option for shipping is the registered letter. Only one order has been lost. The Support responded very fast ( next Day) and sent again the order. I will order in the future again. I am really satisfied with the Shop.

Date of experience: November 10, 2015
RU
1 review
0 helpful votes
Follow Link I.
Unfollow Link I.
Share Review
Report Review

Wonderful downmarket.
November 10, 2015

I have found Gearbest when i was looking for Xiaomi MiBand.
And this is where i found an offer for the lowest price.
And then i found out that most of consumer electronics at Gearbest costs lower than at other Chinese market sites.
The site is a good description, photo and video products.
Fast and free delivery and convenient payment system. Quickly responsible support and help in all matters.
Lowest prices, especially for products Xiaomi, ordered a dozen of products this manufacturer is always original and of excellent quality.
Stores are very satisfied, will continue to buy it, and then advise you.

Date of experience: November 10, 2015
GB
1 review
0 helpful votes
Follow Guicher C.
Unfollow Guicher C.
Share Review
Report Review

My last order from gerabest.com:
http://www.gearbest.com/cell-phones/pp_*******.html
Amazing phone, good quality and hardware!
Fast and free shipping with tracking (PostNL)
Thanks to gearbest!
Professional and effective website!

Date of experience: November 10, 2015
Spain
1 review
6 helpful votes
Follow jakovs d.
Unfollow jakovs d.
Share Review
Report Review

Cabrones
November 10, 2015

Several times asked for shipping confirmation or refund and feel that simply they steal my money.
J. d.

Date of experience: November 10, 2015
Germany
1 review
0 helpful votes
Follow Sebastian L.
Unfollow Sebastian L.
Share Review
Report Review

I recently ordered from GearBest for the first time and I'm very pleased with the products and the service provided.

Shipping to Germany was rather quick via the Germany Express option. Even with additional insurance the shipping costs are still as low as a national package here in Germany (they also offer free world wide shipping but why not spend a bit more just to be on the safe side?).

The customer support was very nice and responded quickly. The products are all of good quality.

Over all I'm very satisfied with GearBest,
I'll definitely order from them again in the future.

Date of experience: November 10, 2015
Portugal
1 review
0 helpful votes
Follow carlos m.
Unfollow carlos m.
Share Review
Report Review

Good seller
November 11, 2015

Recently i bought a dogge valencia, at there store, and all went smooth.
No problems, fast sending. Very good seller..

Date of experience: November 10, 2015
Italy
1 review
0 helpful votes
Follow Luca D.
Unfollow Luca D.
Share Review
Report Review

Gearbest.com excellent
November 11, 2015

Gearbest.com is great! A lot of product, good prices and good experience. The customer service is great and it's a pleasure to order in Gearbest.com. The TV box Android that I purchased is fantastic.

Date of experience: November 10, 2015
Greece
1 review
0 helpful votes
Follow iMaxVaping i.
Unfollow iMaxVaping i.
Share Review
Report Review

Another one order form GB (W**************). Again everything was perfect! Order one Xiaomi MI4 from EU warehouse. In the next 2! Business days it was in my hands! Great product! Great shipping time! And most of all great price!

Will order again defently

Date of experience: November 10, 2015
Kazakhstan
1 review
0 helpful votes
Follow Yaroslav K.
Unfollow Yaroslav K.
Share Review
Report Review

Excellent store!
November 10, 2015

Excellent store! A very large range of products. Operative, accurate and polite customer service. Best prices. High quality of product. I recommend everyone.

Date of experience: November 9, 2015
New York
1 review
7 helpful votes
Follow Aaron R.
Unfollow Aaron R.
Share Review
Report Review

Thankfully i cancelled my credit card so that gear best couldn't use my information to their advantage. This website is fake and just horrible. Lily is the only person on that website who "responds" to our complaints, but there is a problem... ALL OF THE MESSAGES ARE AUTOMATED AND SAY THE SAME THING OVER AND OVER AGAIN! I am FURIOUS with this "company" and will report this and get the website TAKEN DOWN!

DOOO NOOOOT BUUUUY AANNNYYTHHINNGGG FFFRROOOMMM THHHISSSS WWEEBBBSSSIIITTEE!

Date of experience: November 9, 2015
Lily L. — Gearbest Rep
over a year old

Dear Aaron,

Thank you for your valuable feedback. We always look forward to hearing from our valued customers.

Let me start by apologizing personally for your experience. We really want to work with you to make this right.

We are NOT a con. We really do not need to risk our reputation over a single order. Nevertheless, we respect your opinion. It will be nice if you can respect the opinions of other reviewers too because it is not fair to accuse other honest reviewers of being liars.

Again, we apologize for your shopping experience which was clearly not up not up to your expectations. We will work harder to minimize the possibility of a recurrence.

We would be grateful if you could please continue your communication with us in your support ticket(s), so that we can work together to reach an acceptable solution. We are committed to assisting every customer at any time. Many thanks.

Gearbest.com

Canada
1 review
1 helpful vote
Follow Joseph Y.
Unfollow Joseph Y.
Share Review
Report Review

Usally good
November 10, 2015

I have bought several items from Gearbest. They arrive after 1 month, a long wait but according to their promise. One of the items was partially defective - 1 out of six functions did not work. I entered a ticket and they resend a good one to me after another month. I appreciate that very much. Other products are ok for the price paid. The last item I ordered di not arrive after 2 months and I put in a ticket. They promise to resend it. I am waiting to see the solution and am quite confident that they keep their promise. Will write to let others know later.

Date of experience: November 9, 2015
RU
1 review
0 helpful votes
Follow Anthony R.
Unfollow Anthony R.
Share Review
Report Review

Good Website
November 10, 2015

I ordered a Elephone 8000 and I got it after a short period of time without any problems. The quality of the Handy is just how the description said. And the prize of the product for that? It is a dream to get a Smartphone like that for a Prize like that. The Power of the CPU, the design, the battery power and everything else of the handy is just perfect. I have no problems and I'm very lucky with this smartphone!

I asked the support a few times and everytime I got after a short time a very nice and polite answer, that was also very helpful. There were all informations that I asked for."

Date of experience: November 9, 2015
Germany
1 review
0 helpful votes
Follow Jan S.
Unfollow Jan S.
Share Review
Report Review

Veery nice shipping time to germany.

Veery good products and the quality is awsome!

The support is very helpful if you have problems or questions.

Long time customer and it goes on.

Date of experience: November 9, 2015

From the business

Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.


gearbest.com
Coventry, WMID, United Kingdom