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Gearbest

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Gearbest

3.7
gearbest.com

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Gearbest Reviews Summary

The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.

This summary is generated by AI, based on text from customer reviews

service
3,482
value
3,458
shipping
3,490
returns
2,584
quality
3,437

We monitor reviews for authenticity

Lithuania
1 review
0 helpful votes
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Great shop, sadly i have not found it earlier. Had some questions before ordering and answers come very quickly and informative. Great shipping speed.

Date of experience: November 12, 2015
Finland
1 review
0 helpful votes
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Very good e-Store
November 13, 2015

I found out about gearbest from youtube review videos, it seemed to have very positive feedback so I ordered one Infocus M810t smartphone from them. The product came in time and was in perfect shape. Since then I've also ordered more items from them and all seems to be working well with them. I recommend this shop!

Date of experience: November 12, 2015
MD
1 review
0 helpful votes
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Very great store!
November 13, 2015

I like it very much. This store has very nice prices, discounts. Easy to pay with PayPal. Great communication with support. Goods are very well packed. Phones is very high quality. Will buy more from gearbest.

Date of experience: November 12, 2015
Italy
1 review
0 helpful votes
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I've ordered up to 4 times now, and one order got lost, they shipped a second time without charging me, adding the tracking number to the order.

Great shop, and great support.

Date of experience: November 12, 2015
Ukraine
2 reviews
0 helpful votes
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've purchased here at first time. I enjoyed the service and speed processing.
I've got Chuwi Vi7 Android 5.1 3G Phablet priced less than $50, which is very good price for such product. I highly recommend this store.

Date of experience: November 12, 2015
Belarus
2 reviews
1 helpful vote
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Good store
November 13, 2015

Hello.
My friend came across a very interesting resource Gearbest.com. There in the day took action and I ordered the film on the phone. The order came very quickly, the film the right size. Yet there is on this site it is possible to order other things on other sites don't send to Belarus, and there is sending.
Thank you to them.

Date of experience: November 12, 2015
RU
1 review
0 helpful votes
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Wery well
November 13, 2015

I love GearBest 's servise and goods quality. They always have a lots of coupons, sales and discounts. I use it course there are a lot of unique goods that i need. Pritty fast processing and very safety packaged. I recomend it ;)

Date of experience: November 12, 2015
Switzerland
1 review
0 helpful votes
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Gearbest really the best
November 13, 2015

"Very Very good site with great price and good quality product.
Great in terms of shipping speed (I use the EU Warehouse) and also using a very good courier (at least in Italy)-"

Date of experience: November 11, 2015
Singapore
1 review
0 helpful votes
Follow Nur a.
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I have seen quite a number of bad reviews for gearbest but personally my experience with them have exceeded my expectations. From cheap prices to free shipping to great customer service team. And they are NOT scammers. I have ordered 3 times from them without a single problem. Sure the shipping time can be a little long. But it is free. Pay a little for shipping and it will ship faster. So overall very good online shopping experience

Date of experience: November 11, 2015
Belarus
1 review
0 helpful votes
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I received my package from this site (W**************) its good item - adapters for sim card with delivery to Belarus. Postman give me this package in my hands its cool. I will buy more, because prices are so cheap. It is a good shop.

Date of experience: November 11, 2015
GB
1 review
0 helpful votes
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This website provides cheap quality products that are actually decent. The delivery can take a long while if from China but normally okay delivery times. Would recommend.

Date of experience: November 11, 2015
Kazakhstan
1 review
0 helpful votes
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The best online shop
November 11, 2015

A great online store, good service, fast delivery. The best supply of goods, very low prices. I has ordered a lot of goods, it has never failed delivery, all quickly and accurately. I recommend this store to all the friends and colleagues.

Date of experience: November 11, 2015
GB
1 review
0 helpful votes
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Reliable
November 11, 2015

Ordered three smartphones from them. All the phones arrived within one month. They are functioning well. So far so good.

Date of experience: November 11, 2015
New York
1 review
0 helpful votes
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Great online store!
November 11, 2015

Gearbest is awesome! They have a wide selection of great products at super low prices. I will definitely buy from them again!

Date of experience: November 11, 2015
Portugal
1 review
0 helpful votes
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5 stars, good items and quality gadgets - cheap cheap cheap

Date of experience: November 11, 2015
NL
1 review
1 helpful vote
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I wanted a specific bleutooth speaker, the best price was on gearbest.

Order was shipped to me in a very decent time frame! It took arround 19 days to receive my item. Very pleased with the excellent communication from customer service.

Date of experience: November 11, 2015
Brazil
1 review
0 helpful votes
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Xiaomi MI4I
November 11, 2015

Acquire great smartphone Xiaomi mi4i, I had a great attendance by the gearbest in which was fast shipping and full support for me in the future to acquire more products.

Date of experience: November 11, 2015
GB
1 review
0 helpful votes
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Excellent service
November 11, 2015

Excellent Customer service, Great prices and fast shipping, Only wanted 1 item then I browsed the store, So many things I need now ;)

Date of experience: November 11, 2015
RU
1 review
0 helpful votes
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I've ordered stuff from Xiaomi brand: Mi: Band and Powerbank. And I found cheapest prices on GearBest.

My order W************** was placed Jul 04,2015

Delivery took bit long but it is not GearBest fault.

I'm stisfated with quality of products, they work perfect.

Date of experience: November 11, 2015
Portugal
3 reviews
1 helpful vote
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Very Good experience with Gearbest!
November 11, 2015

I bought an mobile phone, an Original Xiaomi Mi TV Box and some accessories from the online store of Gearbest - European store and the experience was very good! After my payment the order took less than 48 hours and was delivery to the carrier. I was followinf the tracking order and it arrived a few days later. The package was well protected and all order items as the purchase. I believe that the Gearbest is a reliable store and joining the low prices with a quality customer service.

Date of experience: November 11, 2015

From the business

Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.


gearbest.com
Coventry, WMID, United Kingdom