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The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
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Great shop, sadly i have not found it earlier. Had some questions before ordering and answers come very quickly and informative. Great shipping speed.
I found out about gearbest from youtube review videos, it seemed to have very positive feedback so I ordered one Infocus M810t smartphone from them. The product came in time and was in perfect shape. Since then I've also ordered more items from them and all seems to be working well with them. I recommend this shop!
I like it very much. This store has very nice prices, discounts. Easy to pay with PayPal. Great communication with support. Goods are very well packed. Phones is very high quality. Will buy more from gearbest.
I've ordered up to 4 times now, and one order got lost, they shipped a second time without charging me, adding the tracking number to the order.
Great shop, and great support.
've purchased here at first time. I enjoyed the service and speed processing.
I've got Chuwi Vi7 Android 5.1 3G Phablet priced less than $50, which is very good price for such product. I highly recommend this store.
Hello.
My friend came across a very interesting resource Gearbest.com. There in the day took action and I ordered the film on the phone. The order came very quickly, the film the right size. Yet there is on this site it is possible to order other things on other sites don't send to Belarus, and there is sending.
Thank you to them.
I love GearBest 's servise and goods quality. They always have a lots of coupons, sales and discounts. I use it course there are a lot of unique goods that i need. Pritty fast processing and very safety packaged. I recomend it ;)
"Very Very good site with great price and good quality product.
Great in terms of shipping speed (I use the EU Warehouse) and also using a very good courier (at least in Italy)-"
I have seen quite a number of bad reviews for gearbest but personally my experience with them have exceeded my expectations. From cheap prices to free shipping to great customer service team. And they are NOT scammers. I have ordered 3 times from them without a single problem. Sure the shipping time can be a little long. But it is free. Pay a little for shipping and it will ship faster. So overall very good online shopping experience
I received my package from this site (W**************) its good item - adapters for sim card with delivery to Belarus. Postman give me this package in my hands its cool. I will buy more, because prices are so cheap. It is a good shop.
This website provides cheap quality products that are actually decent. The delivery can take a long while if from China but normally okay delivery times. Would recommend.
A great online store, good service, fast delivery. The best supply of goods, very low prices. I has ordered a lot of goods, it has never failed delivery, all quickly and accurately. I recommend this store to all the friends and colleagues.
Gearbest is awesome! They have a wide selection of great products at super low prices. I will definitely buy from them again!
5 stars, good items and quality gadgets - cheap cheap cheap
I wanted a specific bleutooth speaker, the best price was on gearbest.
Order was shipped to me in a very decent time frame! It took arround 19 days to receive my item. Very pleased with the excellent communication from customer service.
Acquire great smartphone Xiaomi mi4i, I had a great attendance by the gearbest in which was fast shipping and full support for me in the future to acquire more products.
Excellent Customer service, Great prices and fast shipping, Only wanted 1 item then I browsed the store, So many things I need now ;)
I've ordered stuff from Xiaomi brand: Mi: Band and Powerbank. And I found cheapest prices on GearBest.
My order W************** was placed Jul 04,2015
Delivery took bit long but it is not GearBest fault.
I'm stisfated with quality of products, they work perfect.
I bought an mobile phone, an Original Xiaomi Mi TV Box and some accessories from the online store of Gearbest - European store and the experience was very good! After my payment the order took less than 48 hours and was delivery to the carrier. I was followinf the tracking order and it arrived a few days later. The package was well protected and all order items as the purchase. I believe that the Gearbest is a reliable store and joining the low prices with a quality customer service.
Answer: Some people will get their products, some will not. Some will get what they expected and some will not. I got my products but one was not what they promised and one broke after a few seconds of use. They still continue to use wrong information on their website even though they admitted to me that it is not correct. I wrote a review on their web site about the product that broke after a few seconds of use and they blocked it so it still looks like the product only has positive reviews. You can see pictures and read more on my own web site that I created for telling my experience about GearBest: http://GearBestreview.azurewebsites.net
Answer: Dont really matter mate, regardless, what they do if does not arrive, they will not refund, they offer to resend at your cost. Then you do Paypal dispute, they refuse to refund unless you close the case, if you close the case, Paypal will not help. In my circumstances Paypal decided in my favour and refunded, but dragged on, avoid this company in future, Bangood better
Answer: Dear Iain, you can submit a ticket here: http://support.gearbest.com/ Our colleague will reply you in 24 hours! We are sorry that the live chart is some buzy, as many people contact over the world. So that may need customers to wait a little linger for their turn. Gearbest.com
Answer: Yes Adam, did you pay with PayPal? If Then contact PayPal and claim your money back and stat away from gearbest, they lied to me and now i an trying to get my 100 dollars back. There is a reason that they are NOT on eBay... So my advice to everyone is to stay far away from this socalled Company... No mail, no adress, no phone?
Answer: They are legit, just ridiculously slow in shipping. I waited 1.5 months for my "rush" order. It was shipped out in multiple pacakges and arrived at different times.
Answer: Same here, after 3months of waiting for my order and many conversations in an email ticket which went on for 1month they promised me to refund me via paypal. No refund and nothing heard from them since almost 2weeks. Keep writing here people, I hope lotz of people read it and gearbest goes bankrupt very soon
Answer: You can try the Better Business Bureau like I did however they never responded to them either, they did respond to the tickets I opened up on their site but the replies weren't of much use and not very helpful.
Answer: I wouldn't. It's been three months and I still don't have my order and their customer service is terrible. They just keep telling tryouts to wait longer.
Answer: I would advise you to stear clear. If the site does not let you order with free shipping then you have dodged a bullet. I got free shipping but the product was damaged an only fit for resting your cup on they offered a refund less the first shipping that was ment to be free or a replacement. As it cost 25 pounds to send back to resolve the matter I chose to except the replacement it came and was just as bad a tablet as the first. Take my advice and run a mile. Hope this gives you an idea what the company is like. Run run run a mile mate.
Answer: Dear Imran, Thank you for your message. About the shipping, please see our last message. For the tax, According to our website's policy import taxes are solely customer's responsibility. Please check this link http://www.gearbest.com/about/faq.html (If there is some problem receiving the delivery due to Customs) By placing an order with us, customer agrees to our terms and conditions http://www.gearbest.com/about/terms-and-conditions.html Gearbest.com
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.

