Gearbest
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Gearbest Reviews Summary
The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
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"Gearbest.com is one of those stores that You definitely want to buy the item you are looking for. Prices are unbeatable and the item its going to be at your door at no time."
Hello everyone!
I would like to recommend you Gearbest.com store with excellent items! I ordered there a lot of stuff and I was always satisfied. Delivery was very fast and contact with personel was also very good. Whats more, prices are the best and you are sure, that all products are oryginal!
Jaroslaw
My first order was pretty much what i expected. Not very quick. Any ticket i placed was answered ASAP.
Quality was awful. But worked for kids fun. Lasted about three or four days before they started falling apart.
My second order, Placed on November 28th, still haven't received. And the tickets i send ether get ignored or deleted.
They truly have no support. I think all messages are answered by auto response
I tried several times asking for help for 2 Easycast receivers I bought from Gearbest. Website constantly gives error messages. Gearbest does not answer messages. What good is a cheap price if the product doesn't work and the seller does not even try to help despite many requests.
Dear Gus,
Thank you for sharing your experience with us. Our goal here is to exceed our customer's expectations during each shopping. We regret to hear that we did not meet your expectations in terms of product quality and customer services and extend our sincere apologies.
We have sent you an email to your gu******@yahoo.com with top solution.
Please check and give a confirmation back.
Thank you for your time.
Gearbest.com
Perfect prices, a lot of offers. A lot of products to choose from and a perfect customer service for whatever problem you will have they will solve it. A+
I am a devoted customer at gearbest. Never been disapointed with ther sevice nor the stuff they sell. Just love how quick items are shipped, how quick they respond to every single question I may have. This is just a top quality Customer Service. Not only all the items are brand new and original, the price is also a great deal - been trying to find a better deals but they have no competition. Their loyality program is also excellent - on every single order I receive ponts which can be spent on the next purcharses - its like few % on every transactions goes back to you. Awesome. Would definitely recoomen to anyone. Especially EU customers will be satisfied that they have a EU warehose which is just great when your order is time sensitive!
I got a pair of Bluetooth headphones from Gearbest and I LOVED it! The quality was like the famous Beats by Dre, but the price was $15, I thought it was too good to be true, but I bought it anyways and it was fantastic! I got the package quickly and I fell in love with the headphones. I was so happy that I recommended Gearbest to all my friends. They love it too!
Hace más de 1 mes realice la compra de la tablet Chuwi hi8, producto con el cual estoy satisfecho, del mismo modo, estoy satisfecho con la atencion brindada por gearbest.com; una atencion rápida y amable de las consultas que realicé pues era mi primera compra. Satisfecho.
I am very happy with shopping in a store Gearbest. I bought the i5 band that performs very well. It came very quickly, it was a good price. I would recommend their shop.
I ordered Xiaomi bluetooth speaker (W**************)
The shipment was very fast, the price was the lowest on the market and the speaker is just great!
The shipping time was always fast. Good packed and the price is mostly lowest on the market!
Ordered Xiaomi Redmi Note 2 16GB (W**************) from EU warehouse. The shipment takes 7 days to come. Great packaging, phone is original (checked code on Xiaomi official page). I fully recommend this shop!
Best seller, fast shipping, good price I am very happy, I quit smoking cigarettes, the opportunity is not expensive, buy a device."
Its obvious that most of these 5 star reviews are false when there are almost the same amount of 1 star reviews and nothing in-between. I have made hundreds of orders from Chinese based company's ether shipped from china or from Europe based stores and i have had overall good experiences and not had any major problems. First time i order from Gearbest (Europe store) my £50 camera goes missing in the post and after months of trying to sort it out i have given up. Might be good for low value items but i coud have bought the camera for £4 more new on ebay uk and would have had this sorted in no time.
Dear ashley,
I want to start by extending our thanks to you for providing your extremely valuable feedback to us.
From time to time with thousands of shipments there will be an occasional issue with shipping. Our procedure is designed to handle situations like this one quickly and efficiently.
Could you please tell us your order number so that we can offer a better solution?
We want to say thank you for providing us with important information about your situation.
Gearbest.com
GearBest is the best store! There are always low prices and high quality products. Shipping goods quickly and reliable packaging. I will continue to buy in this store!
I like this page because I can buy what ever that I want Is excellent for electronic item I will back to buy in gearbest.com.
Gearbest is a good store. The prices are low and the service is very good. I've ordered several times from this shop and every time the goods were well-packed and the delivery time was fast. I've already recommended Gearbest to my friends and colleagues and would recommend it to everyone.
I bought knive and survival tool. It have very low price and very good quality original product. Order was dispatched fast. Support center quickly responded to all my questions about products.
I would recommend gearbest and I am satisfied with the shopping.
Gearbest just refunds and cancels your order and don't even write why when you order about USD 10 and use your collected points to reduce the price, so when you think - "yes, I can use my points", then think again.
Dear Enn,
I want to start by extending our thanks to you for providing your extremely valuable feedback to us.
We wish to let the customer know that we are extremely sorry for the inconvenience we may have caused. Clearly, our communication fell short of the usual standard and, for that, we sincerely apologize.
We are also upset at the customer's dissatisfaction and want to ensure they are perfectly satisfied with their experience. We need to identify where the disconnect was so we may prevent it from happening again.
While the customer left a negative review, we are always happy to look closely at the feedback and implement improvements for the best customer experience possible.
Please understand that we are more than willing to assist any customer. We always reflect on the vital feedback that customers provide so that we can constantly improve the shopping experience for all our customers.
Best Regards,
Gearbest.com
I know many people would say otherwise about Gearbest, but this is just because you haven't been lucky:)
I buy things from them since last December and I'm completely satisfied.
My last purchase was M-Horse 5.5inch smartphone for my husband. And I got it only for 32! Euros all because of flexible discount system and great deal.
It was even posted from their EU stock, so it came quick and without paying import taxes.
I recommend them! Check them out!
From the business
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear John,
Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.
For the quality issue, we have detail warranty and return policy. We are also upset at the customer's dissatisfaction and want to ensure they are perfectly satisfied with their experience.
Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
Best Regards,
Gearbest.com