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Gearbest

3.7
gearbest.com

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Gearbest Reviews Summary

The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.

This summary is generated by AI, based on text from customer reviews

service
3,481
value
3,457
shipping
3,489
returns
2,583
quality
3,436

We monitor reviews for authenticity

GB
1 review
0 helpful votes
Follow Ric H.
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I have placed 5 orders with GearBest now, and have used their support services several times. I have always found service to be good, and communication timely.

There are 2 things I think a lot of people posting bad reviews forget:
1 - GearBest are based in China... They will take a while to respond to queries or problems, as they are likely in a different time-zone.
2 - GearBest are based in China... Items will take a while to ship if you use the free delivery option. If you want the item more quickly, use expedited shipping, or choose a local warehouse.

Date of experience: November 17, 2015
California
1 review
0 helpful votes
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I've ordered it for my new Oukitel U10 (W**************). It was fast shipping and good quality. Excellent.

Date of experience: November 16, 2015
Belarus
1 review
0 helpful votes
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Very godd site
November 18, 2015

Site is full of very cheap gadgets. I like to buy it in. Very good service that solve all my problems.

Date of experience: November 16, 2015
Virginia
1 review
0 helpful votes
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I ordered several products to "try them out" and was both extremely impressed with some of the products while at the same time slightly disappointed with others. I ordered 6 items and was extremely impressed with 4 of them while only a little disappointed with the other two but with the price of the products it wasn't that much of a loss and the company offered to fix any problems that I had but with how cheap the items were that I ordered I didn't have much of a problem. Overall I give it 5 stars because of pricing, shipping speed, and customer service.
Only problem was the fizz saver (lacked flow) and the magnetic mud (super sticky unless left open for a day or 2)

Date of experience: November 16, 2015
Texas
1 review
0 helpful votes
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"I ordered my Cheerson cx20 from Gearbest. I did my homework shopping around for the best available price. Everything led me back to Gearbest. They had the absolute best prices on the Internet. I was also very happy with their shipping and turn around time. I received the package in a timely manner and the packaging was above and beyond acceptable. The product contents received was exactly as described. I look forward to doing business with Gearbest in the near future and would recommend them to everyone. Great job Gearbest.com. Keep up the great work. "

Date of experience: November 16, 2015
Arizona
1 review
0 helpful votes
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Great place to shop!
November 17, 2015

Have already started my Christmas shopping on Gearbest. Multiple warehouses get most of my purchases delivered within a few days. Thanks Gearbest!

Date of experience: November 16, 2015
Algeria
1 review
0 helpful votes
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"Gearbest is the best online store websites I have ever used because it has really cheap quality products The delivery very fast Gearbest is just amazing thank you Gearbest you change my life"

Date of experience: November 16, 2015
Texas
1 review
6 helpful votes
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No Customer Service
November 16, 2015

I ordered an item from Gearbest.com on 10/26, received confirmation of payment/shipment, it is now 11/16 and still no product or a way to contact them for inquiry. The "contact us" link did no good I have sent them two request/inquiry for my item with no response. I did however receive an email telling me the item was shipped on 11/5 and still no item. If anyone has a phone number for this company please share it with me.

Date of experience: November 16, 2015
Lily L. Gearbest Rep
over a year old

Dear Michelle,

I want to start by extending our thanks to you for providing your extremely valuable feedback to us.

From time to time with thousands of shipments there will be an occasional issue with shipping. Our procedure is designed to handle situations like this one quickly and efficiently.
Could you please tell us your order number so that we can offer a better solution?

We want to say thank you for providing us with important information about your situation.

Gearbest.com

New York
1 review
7 helpful votes
Follow Heather L.
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Ordered a $100 remote control car over a month ago for my son's birthday present, just finally received it today and it doesn't work! Only communication through email and they don't refund $, they just give you credit to their terrible website.

Date of experience: November 16, 2015
Lily L. Gearbest Rep
over a year old

Dear Heather,

Thank you for being kind enough to tell us about your experience. It means a lot to us because it gives us an opportunity to improve.

We do in fact inspect all items before we ship them. Unfortunately, from time to time items get damaged during shipping. We stand behind every item we sell.

We have sent you an email to ***ke@***y.rr.com.
Could you please check and give us a confirmation back?

We are committed to assisting every customer at any time. Many thanks.

Gearbest.com

Ireland
1 review
0 helpful votes
Follow Louis A.
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Higly recommend
November 17, 2015

Amazing phone, before I have HTC M9 but this phone ZTE Axon Elite are brilliant, very happy with my new phone. Is absolutely gorgeous
Thanks again Gearbest

Date of experience: November 16, 2015
Switzerland
1 review
0 helpful votes
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I found gearbest by lurking at budgetlightforum. I've done some small orders below $10 value.

Goods were as described and delivery time between 1-3 weeks as always with free shipping from China. Everything has always been ok and I trust them enough to get a smartphone through them.

Nicolas

Date of experience: November 16, 2015
Poland
1 review
0 helpful votes
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Great shopping experience. Ordered bike odometer and get it really fast without any problems. Fast delivery and good products. It's not my first order and certainly not last.

Date of experience: November 16, 2015
RU
1 review
0 helpful votes
Follow DenisVladimirovich D.
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Покупал для себя и в этом магазине он оказался самым дешевым! товар отправили быстро! пришел за 21 день! оригинал всем советую!

Date of experience: November 16, 2015
GB
1 review
0 helpful votes
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Great service!
November 17, 2015

Great and reliable website, fast delivery and amazing quality too! Will definitely buy from them again!

Date of experience: November 16, 2015
Louisiana
1 review
8 helpful votes
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Never received
November 16, 2015

They never would answer me either. I tried contacting a number of times of a month period and nothing. I had to file a claim with PayPal to get anything out of these people. Stay away and beware! And good luck.

Date of experience: November 16, 2015
Lily L. Gearbest Rep
over a year old

Dear Robin,

We're extremely grateful for your constructive feedback.

We apologize for any inconvenience and hope that we will have another opportunity to ship you one of our fine products.

We have sent you a top solution to email: a*****[email protected].
Could you please kindly check and give a confirmation back?
Thank you again for bringing these matters to our attention.

Gearbest.com

Greece
1 review
0 helpful votes
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Totally satisfied
November 17, 2015

I highly recommend this store.
The customer support is excellent and helpful.
Prices are superb. Shipping is fast
The item i ordered is authentic and working flawlessly.
Would definitely buy again.
Happy customer

Date of experience: November 16, 2015
Canada
2 reviews
4 helpful votes
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I placed an order with gear best and I was WOW. Fast delivery, excellent product and a wonderful staff to assist me... Wonderful thank you guys!

Date of experience: November 16, 2015
Germany
1 review
0 helpful votes
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Best china Shop
November 17, 2015

Gearbest got low prices and good quality
The shipping is pretty fast and the customer Service is just great!

Date of experience: November 16, 2015
KR
1 review
0 helpful votes
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Really love it!
November 17, 2015

Bought many gadgets from GearBest for my family - especially my son. Very happy with the price and quality. Shipping is sometimes slow, but the great savings on money makes up for it.

Date of experience: November 16, 2015
India
1 review
0 helpful votes
Follow Vishnu m.
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I'm from India and I bought some products from Gear best
1. Qi Charger
2. Back cover compatible with this Qi Charger(for Note 4)
3. AAA batteries(rechargeable) - 8 No. S
4. AA batteries(rechargeable) - 8 Nos.

The Payment was fast, easy and looks secure

The charger is awesome and holds on for the charge
The batteries are super cool as they serve as the fuel for the primary lighting for my bicycle.
The shipping was nice and fast, the packaging was good and I was able to track the shipment online as well.

The queries that I made were promptly answered by the customer service and they were always crisp and clear to the point and no hassles in understanding each other
Over all, a very nice experience.

Date of experience: November 16, 2015

From the business

Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.


gearbest.com
Coventry, WMID, United Kingdom