Gearbest
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Gearbest Reviews Summary
The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
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Gearbest products are the best and they have great deals on everything and there customer support is awesome
This shop it´s cheap and take a good products. Not only takes five stars for not coming well protected.
My order from Gearbest was processing and sent very fast. I confirm excellent quality of my order. I want to add about service in Gearbest. It is very comfortable for me. Also official site of Gearbest is very simple and clear.
I bought in the store GEARBEST xiaomi led light. I really liked the store and service. Seller responds quickly to questions and does everything that would quickly resolve any problems. Delivery very fast. I recommend this store.
I have placed more than 6 orders on GB for all the time I use it, several times I needed to speak with their support services but problem was in my card. So I was always pleasured with their service it's really good, and support communication was kindly.
I bought the product to ottobre.da immediately I received the order number and the assistance provided by gearbest was excellent.
The product arrived within a month without delays and in perfect condition.
In fact I immediately bought another product I am waiting for these days.
Exceptional site for online shopping.
Already recommended to friends.
My first experience to order with GearBest.com was perfect. I've received my package very fast and easy. The product (Power Bank ROMOSS Sense 4 Plus LCD *******mAh) was well packed, and, most importantly, was of excellent quality. Those guys are really professionals. Respect to GearBest.com.
I buy in China very often. In many stores. But this store was able to surprise me. Many discounts and bonuses. System to encourage regular customers! I did a lot of shopping on this site. Quality of goods satisfied. Sending rate 3-5 days. Delivery takes 2-3 weeks. I used to order products from different sites, but now almost all purchases are made on Gearbest. This is especially true of the goods Xiaomi I hope my review will help those who are looking for a reliable and proven store in China.
DO NOT BUY FROM THEM. Gearbest ships faulty goods then sends the same repeated, uselessly irrelevant generic replies both here on facebook and via their customer service dept when you try to get the faulty item replaced.
I also notice that whenever anybody posts a complaint on their FB timeline, after failing to get a response from customer service, they attempt to "bury it" by posting loads of promotional material, moving the complaint down and out of sight
Tiene buenos precios ademas el envío fue muy rápido. Totalmente conforme con la calidad de los productos. Totalmente recomendada la tienda. Volveré a comprar en Gearbest.
Fast shipping and fast support. Willreccomend to all. And will buy from again. The screen protector was as described coudny be happier
Best prices ever for Original Xiaomi products. Top quality, good experience, highly recommend!
I needed to update this review because GB tried to do their best and helped my with some refund. Now I got my second item and are happy with it.
Dear Kladde,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.
We are also upset at the customer's dissatisfaction and want to ensure they are perfectly satisfied with their experience. We need to identify where the disconnect was so we may prevent it from happening again.
Could you please tell us your order number or tracking number or ticket number so that we can offer a better solution?
We value your patronage and wish to continue serving you in the best way possible.
Gearbest.com
I am very happy with the purchases at the store. easily and very quickly. Everything at the highest level. Subject sent immediately - already ten days China - Poland. I would recommend! :)
Ordered an smartwatch days ago, free shipping to spain. Arrived well, very good product and low price
I've been buying in GearBest for a while, and every time it's been a fine business.
This is the second mobile phone I buy from them and the third one is coming. Great products at the best prices you can find in the Web. And by the way, Xiaomi phones are absolutely wonderful...
It was my first experience buying on a international website and I have to admit it was great. Now I am kind of addict to enter to the site and see whats new. It has been great.
I have been shopping with Gearbest for months now and I am very much pleased with their products. Everything that I ordered came as advertised (very quality stuff by the way) and their delivery times were always before the deadline. A few items did not arrive and Gearbest refunded me without any delay or administrative run-rounds.
Will certainly continue shopping with them!
I ordered T-shirts of Spiderman, Batman, Captain America & Flash for my husband. Order also included a USB charger of 1A 5V & a LED flashlight. I got the confirmation immediately. Product was shipped within a week & arrived as per the estimate given for standard delivery. Quality of the product was great & the price quite economic. Packing was done very nicely. Looking forward to some more shopping :)
Excellent quality products all in one place i ordered a SMOK m80 plus mod and a aspire triton tank from here took three days to arrive. Thats just amazing shipping time. The build and battery is good the tank produces loads of vapour exactly what i was looking for. I will always use this site for my products thanks gearbest
From the business
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Babs,
Thank you for being kind enough to tell us about your experience. It means a lot to us because it gives us an opportunity to improve.
We can’t apologize enough for the inconvenience here.
We would be grateful if you could please continue your communication with us in your support ticket(s), so that we can work together to reach an acceptable solution. We are committed to assisting every customer at any time. Many thanks.
Gearbest.com