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Gearbest

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Gearbest

3.7
gearbest.com

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Gearbest Reviews Summary

The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.

This summary is generated by AI, based on text from customer reviews

service
3,481
value
3,457
shipping
3,489
returns
2,583
quality
3,436

We monitor reviews for authenticity

New Jersey
1 review
6 helpful votes
Follow Cynthia T.
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I placed an order on 11/24/2015 for $300.00, I checked to see the status of my order and it states its still processing. I have opened a few tickets since the 27th and have not had any reply. Do not buy from them, they steal your money and do not answer any tickets you open. I have read horror stories online. I believe this is a fraudulent company, I have reported them to paypall and my bank.

Date of experience: December 1, 2015
Lily L. Gearbest Rep
over a year old

Dear Cynthia,

Thank you for being kind enough to tell us about your experience. It means a lot to us because it gives us an opportunity to improve.

We are sorry for any inconvenience.

We would be grateful if you could please continue your communication with us in your support ticket(s), so that we can work together to reach an acceptable solution. We are committed to assisting every customer at any time. Many thanks.

Gearbest.com

Bulgaria
1 review
0 helpful votes
Follow Stanimir D.
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I was very surprised of this site. I found it a month ago and I made several orders since then.
Every time the shipping was fast and the delivery was clear and fast.

This order I made from EU site. I received it in 5 days and it was delivered by a courier to my door.
I hardly recommend purchase on that site.
This is a grate site.

Date of experience: December 1, 2015
Florida
2 reviews
1 helpful vote
Follow Lamar S.
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The Nova Core Quad Copter, is hard core, seriously this thing you get a lot of bang for your buck. For $19 you can have just as much aerial fun as someone who paid $100 for a quad copter. No kidding, I hate to sound like an advertisement for them, but however I am just being truthful. Its built nice all the major internal components are protected it comes with built in prop guard. It's just a little hobby of mine. Flying stuff, because I cant lmbo,, seriously if you have a child or spouse into this thing get for them they will thank you and so will your pockets.

Date of experience: December 1, 2015
Estonia
1 review
0 helpful votes
Follow Maksim P.
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Great shop!
December 2, 2015

I am very satisfied with this online shop. Very good value for money. I ordered more than 30 items there and it was good all the time. Good prices, good customer support, relatively fast shipping to Europe (from 2 to 4 weeks). Payment is easy with Paypal. You receive what you order, description of goods is pretty accurate.

Even though the prices are low, the quality of the products is good. They have got a lot of reviews for almost every single product they sell, so you can read other customer's reviews before buying and decide for yourself is it worth buying or not.
They have a European warehouse with fast shipping which is very comfortable if you are from Europe and you don't have to pay custom taxes.
Here is one of my latest orders I made on Nov 22,2015 - W**************. I ordered another Xiaomi Mi Band 2 just for 10USD.

I will definitely shop at gearbest in the future and I reccomend this shop for everybody. Thank you Gearbest.com, great job!

Date of experience: December 1, 2015
Thailand
1 review
0 helpful votes
Follow EVGENY G.
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After about all my friends buy many gadgets in gearbest.com I try to make my first order in gearbest.com too. So in my order number W************** which I make in 26 october 2015 I was order USB accesory from Xiaomi brand. And Gearbest.com send me really genuine and original items. Not fake like from enother china shops. Shipping time was about 2 week only (less then 2 week) After first order come I make several new orders and now awaiting them. Very good prices for Xiaomi staff!

Date of experience: December 1, 2015
Ukraine
1 review
0 helpful votes
Follow Alexandr V.
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The store have realy good customer service. Doot item choise for customers. Many promotion and discounts - its another positive part of Store. Quick processing of customer purchases. Me and my freinds had many orders in GearBest and all of this received and be in perfect condition.
Many thanks to store!

Date of experience: December 1, 2015
New York
1 review
4 helpful votes
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Slowest Shipping Ever
December 1, 2015

I ordered from here with priority shipping and paid extra for fast delivery... a week later and they still havent even processed my order! Complete trash! Do not order anything from here

Date of experience: December 1, 2015
Lily L. Gearbest Rep
over a year old

Dear travis,

Thank you so much for your important feedback. We are always very grateful to hear from our customers.

We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.

We apologize for any inconvenience and hope that we will have another opportunity to ship you one of our fine products. We cannot apologize enough for any inconveniences this may have caused you... or any of our customers.

We are grateful to all who take the time to review us and while the terrific reviews are lovely to get, it is the ones that tell us where we can improve that are invaluable.

Thank you again for bringing these matters to our attention.

Best Regards,
Gearbest.com

Finland
1 review
0 helpful votes
Follow Toni H.
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BEST!
December 2, 2015

The products are just as good as promised and the customer support is fast and brilliant

Date of experience: December 1, 2015
RU
1 review
0 helpful votes
Follow VLADIMIR V.
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I recommend to everyone
December 2, 2015

Ordered tool kit JK-6089 and сase for Xiaomi power bank *******mah.
Sending came fairly quickly, packaged well. Itself is set in a hard case. Gently press the button, he opens. Material production is quite good. I advise everyone!

Date of experience: December 1, 2015
Louisiana
1 review
4 helpful votes
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Fustrated
December 1, 2015

I ordered Christmas gifts tried to upgrade shipping could not, emailed to see if I could no response 3 times. Tried to order more items this time standard shipping was 3 times my re than order tried to change option could not. Ask for online help for the past 2 days too busy emailed no response. Tried to order again this time could not check out cause needed to choose shipping option but no options to pick, emailed company again no response.

Date of experience: December 1, 2015
Lily L. Gearbest Rep
over a year old

Dear Susan,

We're extremely grateful for your constructive feedback.

We apologize for any inconvenience and hope that we will have another opportunity to ship you one of our fine products.

It would be appreciated that you could reply us in your original tickets.
Gearbest.com

Portugal
2 reviews
1 helpful vote
Follow Jose F.
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Great store that usually have the best prices. I got my order (#W**************) delivered to Portugal in about 7 days using their European wharehouse delivery option. I have had the best online shopping experience with Gearbest till this date and I would recommend it as the best shopping site for all my friends

Date of experience: December 1, 2015
GB
1 review
1 helpful vote
Follow Rahul D.
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Good Deal and Products
December 2, 2015

I found the site while searching of a Smart watch, The site sales good product and you will find the cheapest deal on other same kind of sites.
The first product collection (Order no W**************) i bought was below which came it the same package:
1) NP - BG1 Camera Battery
2) Xiaomi Miband Bluetooth 4.0 Smart Bracelet Watch Sleep Tracking Sports Calls Reminder Alarm
3) High Power Military Laser 303 532nm Green Starry Light Zoomable Laser Pen Lazer Pointer - 1 x *******

After that i have purchased more items from the site it was good quality and cheaper.

I would have rate it 5 Star if they improve there shipping/Delivery time.

Date of experience: December 1, 2015
GB
1 review
0 helpful votes
Follow Amjad H.
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Good online shop
December 2, 2015

I have bought from them twice and the shipping was quick. The quality was a good too and cheap.

Date of experience: December 1, 2015
Belarus
1 review
0 helpful votes
Follow Andrey S.
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I recommend this site. Very good prices. Vsegda can ask a question and get an answer. Only original products. I think this is the best site for a shopping spree, he 'll buy another.

Date of experience: December 1, 2015
Poland
1 review
0 helpful votes
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Great shop!
December 2, 2015

I have ordered an action cam from this store. Order No. W**************. The contact with seller was great, they quick answer for all my questions. Shipping was fast, and packaged carefully. The product was exactly as shown on page. I would recommend this shop and for sure I will return to buy here other goods.

Date of experience: December 1, 2015
Texas
1 review
0 helpful votes
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Great store GearBest
December 2, 2015

Looking for a shop that would have reasonable prices, and I found this GearBest, the price is good, quality products and very good service, I recommend this store!

Date of experience: December 1, 2015
Romania
1 review
0 helpful votes
Follow Rares B.
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A pleasant experience
December 2, 2015

I bought a phone on Oct 26,2015 from EU Warehouse ( order nr. WW**************). It arrived two weeks later directly to my door in Romania. I was very pleased as it was cheaper in the EU Warehouse than in China Warehouse, and I did not pay VAT in Romania. The phone works perfectly

Another pleasant experience was the 6th order on Nov 26,2015. After I ordered a few things, I realized the next day that I was not paying attention to specifications. I went quickly on chat (is faster than email) and asked for refund. Without asking me a question, the operator said: "ok, refunded ". The next second I received mail from PayPal with money back. I was lucky that was not shipped my order.

Date of experience: December 1, 2015
Portugal
1 review
0 helpful votes
Follow Miguel B.
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I've been using other chinese websites, until I found GearBest. Their product range is so diverse, and the prices are very low. The entire website is quite easy to navigate, and the product descriptions are generally very complete.
If you choose free shipping (when available), it will take longer, but that's expected. If you want something fast, you can pay for faster delivery, or check if they have that product in the nearest wharehouse (where you are also free from unexpected customs charges, like I am in Europe). Still, my order arrived sooner than I was expecting (from other websites, I had to wait 4+ weeks... my order arrived in 3 weeks - quite fast, for free shipping from China!

Date of experience: December 1, 2015
El Salvador
2 reviews
0 helpful votes
Follow Eduardo S.
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All the products came safety, the shipping was fast, I like the way that they put a photo of the package when they send it, the shipping cost is very low i like that too!

Date of experience: November 30, 2015
Spain
1 review
0 helpful votes
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Great experience
December 1, 2015

Already ordered a couple of electronic devices, a Xiaomi powerbank and QCY QY7 wireless earphones, and I couldn't be more satisfied. Lowest prices I've seen and no shipping cost to Spain, Gearbest has become my page of reference when looking for cheap electronics.

Date of experience: November 30, 2015

From the business

Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.


gearbest.com
Coventry, WMID, United Kingdom