Gearbest
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Gearbest Reviews Summary
The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
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My nickname at GearBest.com is Jamyan. On october, 28 I ordered Joyetech eVic VTC Mini 60W TC Box Mod (order nomber W**************). In 2 days my order was shiped out from the chinese warehouse, and I could receive it at the post office here in Russia on november, 16. It was pleasant that the delivery was free and the delivery time was not too long. The pacel arrived safe, without any damage. The device is realy original and its authenticity has been proved by the test in the Joyetech website. To my mind eVic VTC Mini is the best one-battery mod on sale now. It has no cons.
I ordered on 26th Nov. Even after 7 days my order is still in processing. First they take money from customer's account and then they ask the customer to prove that the customer is not a fraud. WOW! That's crazy. Fine, I proved I am not a fraud. I sent the details you asked me to, now what. When I raised a ticket about my order they told me "Now we have arranged your shipment already and can ship it to you in 3-5 days". But even after 2 days still the order is "processing". No dispatch details received.
Bull$#*!. Worst part they have a live chat service for pre-sales but if u have any issues after purchasing you raise a ticket and they will reply within 24 hrs. It like pre-sales they resolve all the issues, post-sales once the money is in they don't care.
---- Update----
I ordered action camera and accessories. Finally dispatched the order. But the best part is they dispatched only accessories, camera is yet to be dispatched.
Poor Customer Relations
I ordered a phone on 17th November last (Order no. WW**************). The Gearbest website showed stock and offered 2 colours. I chose blue and placed the order paying with Paypal. I checked the order on line a few days later expecting a dispatch date but only "processing" shown. I opened a ticket (T*******170) with Gearbest and asked about delivery and received a response from somebody called Marva who informed me that the item was no longer in stock and offered 3 options: wait for restock(7-14 days), choose alternative or take credit (no refund offered). I replied and explained that the phone was a Christmas present and therefore was worried that if I waited for restocking the phone would arrive too late for Christmas and therefore asked for a recommended alternative phone. Gearbest responded the following day with a web link showing several alternatives that was fine. I replied and asked for one of the alternatives to be dispatched as soon as possible. All was ok so far but since my last reply I have heard nothing from Gearbest and my order is still showing as "processing". I have since sent several messages to Gearbest but had no response whatsoever. It appears my only course of action is to make a claim through Paypal for a refund. This experience has been very disappointing and makes me think twice about ordering direct from China again which is a shame as I have ordered from other Chinese Companies in the past without problems. I will update this review if there are further developements.
Dear Graham,
We're extremely grateful for your constructive feedback.
We apologize for any inconvenience and hope that we will have another opportunity to ship you one of our fine products.
It would be very appreciated that you could reply us in original tickets.
Many thanks.
Gearbest.com
Do not buy from them. They sent a defective toy, which did not work out of the box, and are refusing to stand by it, requesting that I shoot a video of it?
Dear Massimo,
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
It may get damaged during shipping.
We have sent you an email to ********[email protected]. Could you please check and give a confirmation back?
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
Gearbest.com
They look at your review and pretend they are here to help.
They ask how is everything to make it look like they want to help.
But then they don't reply again
I just want a refund asap.
And I will be contacting paypal about this too
Dear Sarah,
We are so grateful for this feedback. It means a lot to us.
We do in fact inspect all items before we ship them. Unfortunately, from time to time items get damaged during shipping. We stand behind every item we sell.
Could you please tell us your FULL order number or ticket number so that we can offer you a better solution?
We want to say thank you for providing us with important information about your situation.
Gearbest.com
I ordered a TV box on Gearbest.com after reading good reviews of the site. Order was made on 29 Nov but after 5 days, the status is still shown as processing. Tried to email their support by creating a ticket on their portal. After 2 days, still no response from support.
There is absolutely no communication at all from the site. You don't know if your order is being processed or when your item will ship. You cannot get to speak to anyone because no phone number is listed on their site. There is no option to refund or cancel order in situation like this and you are stuck wondering if this site is legit and if you've been cheated of your money.
Beware of Gearbest.com
Dear Andy,
Thank you for being kind enough to tell us about your experience. It means a lot to us because it gives us an opportunity to improve.
We are sorry for any inconvenience.
We would be grateful if you could please continue your communication with us in your support ticket(s), so that we can work together to reach an acceptable solution. We are committed to assisting every customer at any time. Many thanks.
Gearbest.com
Gearbest has been a great experience for me and a revelation in terms of online shopping, great customer service when i had problems making an order, And as for the quality of the product... excellent and well packaged, delivery is also very fast, even the free shipping :)
I ordered a phone and some accessories with no shipping notice after 2 days then i opened a ticket to complain to which they replied that some items i ordered were not available while giving me a couple of options of which i made a choice but they have never replied me again since then. Its very frustrating customer service and am not sure i will buy from them again. Ticket number is T*******939
Dear Adekunle,
Thank you for being kind enough to tell us about your experience. It means a lot to us because it gives us an opportunity to improve.
We are sorry for any inconvenience.
We would be grateful if you could please continue your communication with us in your support ticket(s), so that we can work together to reach an acceptable solution. We are committed to assisting every customer at any time. Many thanks.
Gearbest.com
Best store. Fast shipping very good customer support. Low prices and fast shipping. I recommend buying only gearbest.com/. Store 5 stars. I'm happy with everything, I am very satisfied with my shopping experience on gearbest, ordered 3 order and both of them very really low priced, were delivered fast with free shipping and in great condition. The order work really good, incredible performance and build quality. I am happy with my purchases.
I've already paid for my order why is the process to take it so long you claim to have fast and easy process what's the problem
Everything was ok. Good prices, good packaging. Shipping is`n so fast as I want but still good. In my first order they have some delay, but other orders was fast as lighting.
Fast shipping - nice litte vaping device
Easy to handle. Refill process is easy. Dolphin works fine, produces a lot of steam (PG55, VG35, H2o10) It is better to use flavours with VG less than 50%.
Dolphin comes with 6ml tank, although description says 2ml - that´s more than expected.
I love Gearbest! I ordered a XTAR VC4 Universal 4 charger and it arrived in less than a week. Authenticity sticker checked out. Incredible prices! I not only recommend them but will also continue to be a customer well into the future!”
I have used different web sites but Gearbest has the fastest shipping time to Turkey, And also quite cheap price.
This was my first purchase in Gearbest. Parcel reached me quickly and was pretty well packed. Product price was fairly good. This product meets the description and works perfectly and fully perform its function. I'm certain I will be ordering again.
Ordered two units, one arrived DOA, 10+ days later one still hasn't arrived even though they show to be shipped on the same day. I opened a ticket on the 2nd day that I had the DOA unit.
After I opened a ticket about the DOA and missing unit, they requested pictures of the DOA unit, so I sent pictures, after that they told me to wait. I have sent in a request for an RMA and update for the past 4 days but so far no response. Starting to doubt I'll ever see the second unit and probably stuck with this DOA unit. I guess I'm out of $300, thanks guys.
New update: 12/3/2015 - They finally responded after this post. They asked for my tracking number of the item, which I responded in their ticket system, then they asked for it again...? So I did. For the DOA unit, they will not send me an RMA number, instead they asked me to take it to a local cable shop for a cable inspection. I responded to which cable are they referring to, because the unit shows a power light when plugged in, but nothing on the screen, their response is "For the DOA, we are also waiting for our colleague's answer" WTF? Poor customer service!
Dear Stephen,
Thank you for being kind enough to tell us about your experience. It means a lot to us because it gives us an opportunity to improve.
We are sorry for any inconvenience.
We would be grateful if you could please continue your communication with us in your support ticket(s), so that we can work together to reach an acceptable solution. We are committed to assisting every customer at any time. Many thanks.
Gearbest.com
It seems to happen to Gearbest all the time: people love or hate it nothing in between.
I had some bad experiences as well, got some store credit for that and decided to try it one more time with them. I ordered a USB microscope, got $5 off for my previous encountered troubles.
It arrived within a week! And works perfectly.
Dont know what to say about them, it seems to either go very good or very bad with them.
5 stars this time
Dear Dennis,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.
We are also upset at the customer's dissatisfaction and want to ensure they are perfectly satisfied with their experience. We need to identify where the disconnect was so we may prevent it from happening again.
Could you please tell us your order number or tracking number or ticket number so that we can offer a better solution?
We value your patronage and wish to continue serving you in the best way possible.
Gearbest.com
I am very satisfied with the cell phone I bought. I ordered presale product. Dispatch was fast, same day when product went out on market. Shipment via DHL was fast but quite messy in my country. They asked for lot of things. I received the cell phone I ordered in about 7 business days.
I did order a vaping device with accessories and the price was greate, my order arrived fast and all the stuff were original and with greate quality.
Free shipping directly from a storehouse in Europe is a good feature too.
Payment and communication with the staff were good so i am totally satisfied by my transaction
Always fast shipping and very friendly workpeople makes me happy and satisfied from shopping in the gearbest.com
Good price, easy to choose by filters and one of the biggest diversify of products.
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Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Sejas,
Thank you for being kind enough to tell us about your experience. It means a lot to us because it gives us an opportunity to improve.
We would be grateful if you could please continue your communication with us in your support ticket(s), so that we can work together to reach an acceptable solution. We are committed to assisting every customer at any time. Many thanks.
Gearbest.com