GearbestReviews 10,706

No information on track number provided, ticket submission does not work, no response for contact, false promise on delivery time...

If gearbest.com continues its current ways of doing business, the Chinese officials should shut down such an international scam!

We will see!

Update: I made a mistake for not doing research before making purchase at gearbest.com.
I just found so many bad reviews on this "company". Here is my advice to gearbest.com: 出来混迟早要还的.

I ordered a balance wheel on nov6/15. Was told 3-5 business days to be shipped out. After about the 7th business day i asked whats going on. They said because their big sale 11/11 sale (which was 5 days after i placed my order) they ran out of stock and asked if i can wait another 7-10 business days. So i waited 11 and again asked why hasnt it shipped. They asked if i cam wait another week. So now it is over a month since i ordered and still not even shipped yet. Nevermind the month it will take to get here. Now they take forever to answer my tickets too
I also made another order for some small things to get expedited shipped to see if it was just that one item or the site. So i paid extra to get it shipped quicker. That was nov 24 and suppose to be 3-5 business days to get shipped out and that order hasnt even been shipped out. So both orders are still being processed

Wrong stock information!

I see on page the order ships within ''1-2 business days'' and ''in stock'' This is a lie. I am waiting 6 business days and order status still say ''processing''! And Live Chat is not working!

W**************

I bought the Yi Ant camera but was not able to get it to connect. It appears that it might not be compatible with my D-Link range extender (a new model.) I opened a ticket and stated my case, asking to be able to return it for a refund. Support responded by asking that I try resetting my router and also the camera and try again. I wrote back the next day to say that I was not successful and again asked to be able to return it for a refund. They said no problem, wanted to confirm my address, but then stated that it would only be for store credit! I let them know that my address had not changed in the couple of days since the camera arrived and that I was hugely dissapointed in the idea of store credit. I went on to say that I would be letting others know of their short-sighted return policy. At that point they stopped communicating with me and so here I am with a camera that I can't use AND no store credit!

Update:

Since writing this review I have been contacted by Gearbest and offered a refund to my credit card. Thanks to SiteJabber!

I ordered three items in August. At the end of September, I wrote their customer support, with no reply. After the third attempt, I was told that there would be no refunds or replacements until after 60 days had passed (despite the 4 - 10 day shipping estimate).

When, after 2 months, I had still not received my items, I was told that I could have $10 of my $25 purchase back, but that they did not take responsibility for shipping.

Think of that: an internet retailer that doesn't take responsibility for delivery: it's a business model that is guaranteed to turn a profit.

I buy products on gearbest about 1 year. I'm very pleased with their service and attitude to the buyer Price is compared to other shops are great. I wish them further evolve. I recently ordered goods.
I recently ordered the goods, orders are processed very quickly and immediately sent once, I was very pleased with this. Sending will come soon.

Fast shipping, good product. I very pleased with gearbest for honesty and commitment to the customer happy, I bought miband. I recomend shop and product.

I wrote a not so great review a few weeks back on this company. This new review is to conclude my experience.

Ordered a product. It was shipped within 3 days (great!). Its now been 3 monthes. Ive check with postal services, the know nothing. Gear Best Support after multiple tickets told me its now my problem. Finally after many more tickets, they told me the product was actually out of stock and never shipped. They offered a refund, however didnt credit it back to my card! Just gave store credit for less than I orginally paid.

I consider my payment to Gear Best a donation to the worst company on the internet at this point.

Bottom line using their service is a mistake. Pay for something, be lied to about its shipment, wait months, be offered store credit (at a fraction of what my initial payment was)

Avoid this "shop" if you don't want to loose your time:
2015-11-22 ordered two items and paid in full. In both items pages they say "Dispatch: Ships within 3-5 business days"
2015-11-29 7 days later - nothing happened - when I checked the order status it says "processing", so I sent ticket to them asking what's going on with my order
2015-12-05 almost 2 weeks after placing order - the order status is still "processing" - the ticket is still without any answer.

Update: after a lot of tries and promises I received finally the refund.