GearbestReviews 10,706

I ordered a windscreen videocamera from GearBest and when I eventually got it the power cord was broken beyond use. I contacted the customer service, by email, explaining my problem and was sent a link to send them photos of the item. When I attempted to open the link it said that the link was not active. I again contacted customer service explaining the link problem as I needed to send in the photos to get a replacement power cord sent but heard nothing. I have sent 2 further requests for help and heard nothing from GearBest. Very quick to take the money but not willing to do any customer service. I will be contacting my credit card company to get my money back as they have done nothing to correct this problem and so the videocamera is useless.
I am convinced that any good reviews about GearBest are scams and generated by the company itself.
AVOID THIS COMPANY AT ALL COSTS!

I ordered a OnePlusX phone and it was delivered within promised time. Also they send the picture of the package after shipping. The tracking provided was reliable and the product received in perfect condition. I was worried as I was ordering a Phone first time from China but it turned out to be excellent in the end.

Los precios mas bajos los encontré en Gearbest.com. Su pagina web es muy fácil de manejar, los artículos que se anuncian en la web son de muy buena calidad, he comprado en 9 ocasiones en Gearbest.com y lo recomiendo. El envió fue rápido a México, el articulo llego en perfecto estado, me compré dos auriculares Bluedio Q5 y Bluedio 99A. Por ultimo el servicio al cliente es rápido y amable. The lowest prices found in the Gearbest.com. Your website is very easy to handle, items that are advertised on the website are of very good quality, I bought 9 times in Gearbest.com and recommend. The item arrived in perfect condition, I bought two headset Bluedio Q5 and 99A. Finally customer service is fast and friendly.

Hello World,

Today I want to speak about my good deal with Gearbest web store.
I'm not a new online buyer - around 6 Years I'm successfully using a lot off web store.
My experience with The Store is a Perfect!
Items are fully originals as per descriptions.
Shipping is acceptable for me. No any problems with packages.
Thank You to spent couple of minutes to read this review.
I hope this is useful for another people from online-buying community!

Best Regards,
Sabir_Nurbekov

This was my fourth order (W**************) w/ Gearbest. I felt confident enough after my first to order from them several times. This was no exception - my order was processed quickly and I was satisfied w/ the shipping time and products. Nice to experience good value.

Product quality, delivery is very fast. Another would quickly send 0 would be super.

Repeatedly buy different goods using this site, and have never been disappointed, I do not understand people who write negative. I see only quality service and timely technical support that are ready to resolve any issue in favor of the client. Gearbest very loyal to its customers, and it is captivating for further cooperation with this company. Ordered both small and large goods to Russia, everything came within 2-3 weeks in perfect, unopened condition. Constant action only exacerbate the desire to buy something through them, because so much low prices and attractive discounts only at Gearbest.

On the day of the birth of my boyfriend gave me a fine headphones, after the question where he got told about this site. And there is not only electronics...
I plan to order more.
A lot of :)

First order was Xiaomi Yi camera, and it arrived after reasonable time. That order had a tracking#. The last 2 orders were smaller low cost orders, one from August, and one from September. Neither had a tracking# and neither ever arrived. After being told to wait 60 days, I advised them that the August order never made it. Was offered to resend the item or refund in my GB wallet. After originally agreeing to resend, I quickly advised them I'd rather get the refund. No response. Then the 60 days wait for the second order expired and I advised them to also add that refund to my GB wallet. No response. That was Nov 15th. Today I updated the ticket again, asking for a refund within 48 hrs or I would open a Paypal dispute for both orders. No response.

Orders: WW**************, WW**************
Ticket: T*******956 (still "processing" with no response since 11/15)

If you are reading this, you need to address the issue immediately or I will open a Paypal dispute tomorrow.
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Great... after being told that "we will apply for a full refund" for my second order, I did not receive a full refund. All I got was a partial refund in my "GB Wallet"... I've wasted an inordinate amount of time updating "tickets", most of the time without responses, and this is what I get for that wasted time and not receiving an order...

IIf you want to keep customers, that's not the way to do business...

GearBest es una excelente tienda en linea ya que venden muy buenos productos a muy buenos precios, su atencion es muy buena, y envian los productos correctamente, el tiempo de envio es bastante bueno pagando por DHL o ya sea por el envio gratuito, cumplen muy bien sus tiempo, esta es la primera pagina que recomiendo a mis amigos y familiares en caso que quieran comprar algo bueno, bonito y barato.

Horrible service. Now I'm finding out ther in it looks like China. Thanks for screwing your customer over. Now that I should have looked you guys up first and seeing how many others you have done the same. Horrible customer service. I have contacted you in various ways and now I'm going to visit every possible
Web site to trash your company like you trashed the hover board you sent me. I may not get my money back but I will continue writing every possible website to let others know how terrible your business is. Also please don't degrade my knowledge by offering me gearbest points. Why would I ever order from you again. What needs to be done is to make this right by refunding the money you excepted prior to shipping out the used Hover board. But from what I have learned. People send back other items and you never refund the money. Nice Buisness

Tengo días esperando que envíen el producto, no contestan los tickets y no tienen teléfono de soporte, el chat nunca está habilitado.

Gearbest-
I see you have replied to some of the negative comments on this site. So since you haven't responded to my service ticket, here is your chance to respond to my feedback. I placed, and paid, for an order back on 11/27. Order #WP**************. The order promised shipment within 2-3 business days. I started a service ticket 1 week later on 12/5. Ticket #T*******773. Still need to know when, and if, my order will ship.

*** Since writing this review I submitted a dispute through Paypal. Gearbest responded to my service ticket, and offered an exchange for a similar item or store credit due to my product being on back order. There was no indication on the website during, or after, the ordering process that notified me that the product was back ordered. I responded through the Gearbest service ticket and the paypal dispute requesting a full refund via paypal. I believe the opened dispute through paypal assisted with a quick turnaround of my refund. I have increased my star rating to 3 stars now only because they refunded my ticket quickly. I honestly believe that this would not have happened if I had not initiated communication and followed up with the paypal dispute. Be very careful ordering from this company...