Gearbest
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Gearbest Reviews Summary
The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
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Bought at a very cheap price. Quickly received only 25 days. About the product: ordered Xiaomi power bank ******* mAh silver color. Me Liked a little more convenient and perfectly working. Charges my iPhone 5 about 5 times. Included was very good quality USB cable and booklet in English.And basically I still satisfies. Take it with me everywhere and at work and at leisure. He became my best friend. I advise everyone to buy it on GearBest!
I bought phone with cyber friday sale coupon. I start to pay and it says it will be 80 eur for me in cart and on paypal when i was finishing my order. I bought this then i saw the price was changed to 200 eur. HOW? And why it was 200 eur when the phone original cost was 170 eur. I Know this was limited order amount. I opened a ticket, where i was trying to find compromise but it closed to me. I would be happy when they compensate me 40 eur only.
I recomend buying on gerabest, great prices in gearbest deals. Many occasion Polecam tam zakupy głownie ze względu na atrakcyjne ceny w deals. Przesylka trwa normalnie, towar szybko wysłany
I ordered for these ppl on 11/20/15 and still have received nothing. I'm glad it wasn't much money. They scum scam $#*! ppl will never get business from me ever again.
I heared about Gearbest from my friends. And made my first order there.
Wow! Recieved it just in 12 days! That's great!
I ordered Multi - function Outdoor Knife Saber Card Multi Tool for Camping, Hiking etc.
Very useful gadget. Its so tiny so you can always keep it near you.
I'm so excited about my new miband. I think it is perfect. It has all basic options, it's battery lives for a month, there's a lot of statistics in its app. One thing, that I find very convenient, is vibration during the incoming call. As far as I have a baby, now I can leave my phone in a silent mode all the time not to disturb his sleep. The delivery was surprisingly fast. I'm fully satisfied with my purchase (order W**************)
I ordered over $200 worth of products on November 24th. I paid for expedited shipping and have only received 1 item out of 10 ordered. My packing slip that came with the very damaged box said I had 2 items in it, but there was only one. These were all Christmas gifts and it looks like I will have to go and buy them somewhere else. Very unreliable. Buyer beware!
Dear Adrienne,
I want to start by extending our thanks to you for providing your extremely valuable feedback to us.
We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Orders are occasionally split for the simple reason that some items are out of stock and waiting to be resolved. Rather than simply waiting until every item in the order arrives before despatch, we despatch the items that we currently have stock on. This is to ensure that customers do not wait an excessively long period of time before before receiving their goods. We apologize if the customer was not perfectly clear on this. Our communication fell short of the usual standard and, for that, we sincerely apologize.
We apologize for any inconvenience and hope that we will have another opportunity to ship you one of our fine products.
While the customer left a negative review, we are always happy to look closely at the feedback and implement improvements for the best customer experience possible.
Please understand that we are more than willing to assist any customer. We always reflect on the vital feedback that customers provide so that we can constantly improve the shopping experience for all our customers.
Best Regards,
Gearbest.com
This ordered was placed on November 27,2015 I have yet to receive any information regarding the shipment of this order. The website never allowed me to select where I wanted my order to ship from and it appears to be coming from China. In one area of the website it states it is out of stock and in another it states it is available out of the USA warehouse. It still shows processing but my money has been taken for payment. When I tried to call *******925 the customer service number provided on website I either get hung up on or no answer then stays either blank or busy signal after a few rings. I have placed ticket requests with no responses as of yet! As of today 12/9/15 I have and will continue to check for updates with no luck. I will continue to provide updates through reviews until this matter is resolved.
Dear jose,
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
We apologize for any inconvenience and hope that we will have another opportunity to ship you one of our fine products. We cannot apologize enough for any inconveniences this may have caused you... or any of our customers. For any issues, you could feel free to contact us on site: support.gearbest.com.
We are grateful to all who take the time to review us and while the terrific reviews are lovely to get, it is the ones that tell us where we can improve that are invaluable.
Thank you again for bringing these matters to our attention.
Best Regards,
Gearbest.com
Gearbest is good website for shopping from China. You can get detail information about each product and see comments, videos and photos attached by customers.
As for packing and send parcel, I can mark the service with 5 stars, because this is well done and arrives faster and shipping is free.
The most important is that they answer any question faster. I am very satisfied with this website and I advise you to use this as well. Jaba ;)
Gearbest is a great site with great low costs products and a great staff that answer in 24h maximum if you have a problem.
You can find whatever you can imagine and at low prices (with flash sale every months)!
Got Original Xiaomi Utility LED Light Portable USB. Very nice light source, the lowest price in the store. Light color is warm, the brightness is high enough. Decent quality.
Got a Xiaomi mi4c from Gearbest, this is alot better. Camera nice up to the reviews i saw googling. Takes 2wks to receive. Bought black cos it's cheaper than the rest. Still looking for a nice phone case.
Bought fitness tracker from xiaomi, left $ 10 price shop delight.
Always I buy in the store, no problems. If you have questions, support always helps.
Where is my order? Order No.: WW************** - Got an email saying dispatched and over a week later still nothing... this is a joke... not answering my ticket queries either... Will report them to trading stds if I don't get my order before the week is out.
Dear Matt,
Thank you for taking your time to write your review. We really appreciate the feedback.
First, I want to offer my sincerest apologies to you for the issue.
We apologize for any inconvenience and hope that we will have another opportunity to ship you one of our fine products safely and efficiently.
Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.
You are a valued customer, and we are committed to providing you with the best service possible.
Best Regards.
Gearbest.com
Where is my item that you keep telling me to wait for? You gave a fake tracking number for a fake shipping company! It's for my sons Christmas present! Paid over $400 and keep getting the run around. This is really shady and sad. I'm less mad about the money and more annoyed that I spent 8 hours figuring this out.
Dear Koen,
Thank you for your important feedback and for letting us about your experience with us.
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
We have reached out to this customer to personally apologize for what happened. From time to time with thousands of shipments there will be an occasional issue with shipping. Our procedure is designed to handle situations like this one quickly and efficiently. For this customer we were neither quick nor efficient and for that reason, we are retracing what exactly went so wrong so we can avoid such inefficiencies in the future.
While the customer left a negative review, we are always happy to look closely at the feedback and implement improvements for the best customer experience possible.
We value your patronage and wish to continue serving you in the best way possible.
Best Regards,
Gearbest.com
Gearbest is a very good site! I was a bit septic at first because of the prices of the products that are very low and free shipped... But since my first order was completed, I only buy my stuff(electronic cigarets) on this site, I recommend Gearbest for all the persons who want good prices and serious shipping! I live in France and the shipping is 7-15 days long! Many thanks to Gearbest, best site for electronic cigarets so far...
My last command was the n.: WW************** buyed the 12/07/15
Action bought a camera XiaoMi Yi. A good camera is a great seller.
Focus like good when lighting a little worse but certainly not critical, such as a microphone says loud enough battery off is not discharged, testing time is not tried it yet
First, there have been quite a few gadget hobby shopping websites, basically located in China. Gearbest is definitely one of the best among what I've dealt with. So, far I can say I'm satisfied with ~95% of the stuff from them. The remaining 5% are just okay. And I did wrote email asking for support and DOF warranty. They would normally respond in 2~3 days, still acceptable I guess. And if you are a hobby collector like me, you'll definitely find out Gearbest can always give the best offer. Overall, I do recommend people start buying some small stuff from Gearbest and see if they can offer you what you want.
Gearbest, I see you have replied to some of the negative comments on this site. So since you haven't responded to my service ticket, here is your chance to respond to my feedback. I placed, and paid, for an order back on 11/30. Order #WW**************. The order promised shipment within 3-5 business days. I started a service ticket 5 business days later on 12/4. Ticket #T*******700. Repeatedly asked on 12/7. No response. Still need to know when my order will ship.
Dear Aydin,
We're extremely grateful for your constructive feedback.
We apologize for any inconvenience and hope that we will have another opportunity to ship you one of our fine products.
It would be very appreciated that you could reply us in original tickets.
Many thanks.
Gearbest.com
I ordered and e-cigarete starter kit + replacement coils. So it went out in like two orders. I paid for everything and was waiting for a despatch. Few days later, they messaged me that they can not ship e-cigarete starter kit, because they have some problems, so they refunded me. But what should I do with those coils then? They dont want to refund me in full. I have to keep the item, because of their fault.
STAY AWAY FROM GEARBEAST!
Dear Edvards,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.
We are also upset at the customer's dissatisfaction and want to ensure they are perfectly satisfied with their experience. We need to identify where the disconnect was so we may prevent it from happening again.
Could you please tell us your order number or tracking number or ticket number so that we can offer a better solution?
We value your patronage and wish to continue serving you in the best way possible.
Gearbest.com
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Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Ben,
Thank you for your important feedback and for letting us about your experience with us.
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
We have reached out to this customer to personally apologize for what happened. From time to time with thousands of shipments there will be an occasional issue with shipping. Our procedure is designed to handle situations like this one quickly and efficiently. For this customer we were neither quick nor efficient and for that reason, we are retracing what exactly went so wrong so we can avoid such inefficiencies in the future.
While the customer left a negative review, we are always happy to look closely at the feedback and implement improvements for the best customer experience possible.
We value your patronage and wish to continue serving you in the best way possible.
Best Regards,
Gearbest.com