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Gearbest

3.7
gearbest.com

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Gearbest Reviews Summary

The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.

This summary is generated by AI, based on text from customer reviews

service
3,481
value
3,457
shipping
3,489
returns
2,583
quality
3,436

We monitor reviews for authenticity

Belarus
1 review
0 helpful votes
Follow Yury S.
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BUY speaker friend a gift on birthday.
Selected on a bigger battery, 2 speakers and receiving a signal not only via Bluetooth.

Characteristics:

Size 17.0 x 6.5 x 6.5 cm.
Weight 462 grams.
Battery 3600, while working 10 hours.
Bluetooth version 4.
NFC.

2 speakers of 5 watts.
Microphone.
Input minijack (3.5mm) and microUSB,
Output USB.

Water- and shock-protection.

In the box:

Speaker cable microUSB - USB, cable minijack, a carbine and a short manual.

The speaker is a rectangular bar of iron and rubber.
On the bottom edge of the rubber completely with the other three sides of the same metal mesh black rubberized corners.

How does it work:

Long pressing the play - turns on and off the device.
The same button enables pairing of bluetooth.
Playback includes music and putting it on pause.
Mode phone raises\ hangs up.

Button switch back and forth song and long press lower\ increase the volume.

While working on bluetooth LED flashes blue. When searching\ pairing flashing red and blue.

When charging the red LED flashes located in the USB connector when the battery is full, the red diode.

Tests:

The device I had 3 days - time to test next.

Sound (for the weight and size dimensions) is good, but at maximum volume in rattling speakers.
50% of the volume is sufficient for scoring room 15m2.
Hours from the player by cable was 15 hours at 50% volume. Via bluetooth should be less, you can count on 10 hours.

It works by the bluetooth through two concrete walls, a distance of 6 meters.
The microphone allows you to talk on the speaker.
You can hear both sides well.
In the rain (15 minutes) is not wet.
I do not throw, but the rubber-to-metal gives hope that will not collapse immediately.
The volume of batteries not measure than the stated function powerbank performs.
NFC could not be verified because I have no device with NFC = (
In his hand is good at the expense of the masses. + Can be hang on a backpack with a carabiner assistance.

In general, I liked the speaker and birthday.

Thank you for attention.

Date of experience: December 11, 2015
Serbia
1 review
0 helpful votes
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Here us a treat and Joyetech cuisine. This cookie will be quite tasty, The big news is, after a long time, again removable battery on one Joyetech mode. Joyetech the previous VT mode explained how to make TC mode, but it took time to upeglaju. I'm really glad that this stabbed from behind.
I'm very happy with the products I bought on Gearbest.com, and I will continue to shop with them. Best regards"

Date of experience: December 11, 2015
Jose L.
California
1 review
0 helpful votes
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Perfect service, as always, no matter about we buy; on this case, we bought some MiBand for family, and all went ok!, well stored and already run .
We are so happy to enjoy their (Gearbest) service, so gentle and kind!
Greets!
José Luis.

Date of experience: December 11, 2015
Ukraine
1 review
0 helpful votes
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Order W**************.
Ordered original Xiaomi Powerbank ******* mAh and received it rather quick (it takes about month to arrive to my country with all packages). Device is original (checked at Xiaomi website www.mi.com), works very well, and I'm very satisfied. It is the lowest price I've found.
Using it for 2 month now and have no problems, only pleasure!
Shipped was with tracking number, but I didn't ask for that. So I was able to track my package in China and later in my country. This is very comfortable and I'm not afraid to be cheated.

Date of experience: December 11, 2015
Japan
4 reviews
1 helpful vote
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I have been finding sources for knives and gears, and came across GearBest. They have one of the wider range of folding knives available, and they do not restrict shipping to Singapore, unlike some other websites.

So far I have made 3 transactions on GearBest, and every transaction took 2 days to ship including my most recent one. That is considered pretty fast. Interaction with their customer service also proved to be quick and responsive.

Highly recommended!

Date of experience: December 11, 2015
New Jersey
1 review
5 helpful votes
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I ordered 2 drones for Christmas gifts never received items. Filed complaint and they lost items in shipping but wanted to only refund me 50%. NOT RIGHT! Filed dispute with Paypal and got all my money back. Will never order from this company again! BEWARE!

Date of experience: December 10, 2015
Mexico
1 review
0 helpful votes
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Best page
December 11, 2015

Is the best site where i can buy things in a good price and excellent conditiony first purchase came in good time and excellent condition, the things are working verywell

Date of experience: December 10, 2015
Italy
1 review
2 helpful votes
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Bad experience
December 11, 2015

Hello I write from Italy,
I ordered the sj5000x as a Christmas present for my son and I'm a bad experience with Gearbest.
Ordered on November 30, Shipping within 5 days, yesterday they write that it still takes 10-15 days for shipping!
My order N° W**************
I spent more than $ 200 with accessories and I'm in danger of not making happy my son for Christmas!

Date of experience: December 10, 2015
Italy
1 review
0 helpful votes
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The best!
December 11, 2015

Everything was perfect. The best price of other stores and quick deliver.

Date of experience: December 10, 2015
Belgium
1 review
3 helpful votes
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I ordered items 1,5 months from now. I ordered 7 items. 2 of them arrived. When I asked when the other items should arrive, I got the answer that they were sold out and that I could shoose for other items. I did, but now, they do not respond to tickets T*******734 and T*******126 of order number W**************. So they are not trustworthy. Buying by gearbest is not at all a good idea, I lost 70 euro!

Date of experience: December 10, 2015
Lily L. Gearbest Rep
over a year old

Dear Peter,

Thank you so much for your important feedback. We are always very grateful to hear from our customers.

We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.

We apologize for any inconvenience and hope that we will have another opportunity to ship you one of our fine products. We cannot apologize enough for any inconveniences this may have caused you... or any of our customers.

We are grateful to all who take the time to review us and while the terrific reviews are lovely to get, it is the ones that tell us where we can improve that are invaluable.

Thank you again for bringing these matters to our attention.

Best Regards,
Gearbest.com

Canada
1 review
2 helpful votes
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Products are junk and customer service is awful. Stay clear

Date of experience: December 10, 2015
Lily L. Gearbest Rep
over a year old

Dear Kim,

Thank you for your valuable feedback. We always look forward to hearing from our valued customers.

Let me start by apologizing personally for your experience. We really want to work with you to make this right.

Could you please tell us in detail with your issue with gearbest? Please kindly give us your order number here so we can follow your issue.

Again, we apologize for your shopping experience which was clearly not up not up to your expectations. We will work harder to minimize the possibility of a recurrence.

We would be grateful if you could please continue your communication with us in your support ticket(s), so that we can work together to reach an acceptable solution. We are committed to assisting every customer at any time. Many thanks.

Best Regards.
Gearbest.com

Belarus
1 review
0 helpful votes
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The best shop
December 11, 2015

I've ordered charger from Gearbest.com and I've been pleasantly surprised by the product and prices. The descriptions are accurate and shipping has been within the timelines given. I'm very satisfied. I have already recommended this site to several friends who have placed orders already

Date of experience: December 10, 2015
Arizona
3 reviews
9 helpful votes
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Horrible people!
December 10, 2015

I bought a cell phone off GearBest during a Thanksgiving sale for about to $150, I even paid extra for Expedited Shipping. After waiting for 5 days for the phone to be shipped, I finally sent in a ticket to inquire about why they still hadn't shipped it yet. They then gave me a line about not having the phone in stock, which I now know was utter BS. And the fact that they waited for me to ask first about the shipping progress before telling me that they were out of stock should have been a giant clue. Reputable sellers would let a customer know if an item they purchased was out of stock rather than keep the customer in limbo. GearBest said they didn't have the phone in stock, but they would in 7-15 business days, so they asked me to either wait, change the item, or ask for a refund. Yet when I went to the main page of the phone, it showed that it was out of stock in the US and EU warehouses, but in stock at the HK warehouse. Which is the warehouse I bought the phone from. I sent in another ticket after waiting for 9 extra days and asked if the phone was in stock yet. They promptly ignored my ticket for 2 days. Then I sent another message on the same ticket asking for a refund, which they also ignored. Luckily, I had the presence of mind to pay for the phone through PayPal and I have opened a case against them to get my money back. STAY AWAY FROM GEARBEST. THEY ARE SCAM ARTIST AND WILL SCREW YOU OVER ON ANY PURCHASES OVER $5.

Update - 12/11/15
Amazingly, only a day after filing a case against GearBest through PayPal, they responded to my previously ignored tickets. What a shocker, GearBest has now started processing my refund.

Date of experience: December 10, 2015
Lily L. Gearbest Rep
over a year old

Dear Quincie,

Thank you so much for your important feedback. We are always very grateful to hear from our customers.

I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.

We apologize for any inconvenience and hope that we will have another opportunity to ship you one of our fine products.

We cannot apologize enough for any inconveniences this may have caused you... or any of our customers.

We are grateful to all who take the time to review us and while the terrific reviews are lovely to get, it is the ones that tell us where we can improve that are invaluable.

Thank you again for bringing these matters to our attention.

Best Regards.
Gearbest.com

Pennsylvania
1 review
6 helpful votes
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Hoverboard flop
December 10, 2015

So far they have yet to ship my product that I bought for my son. I ordered it on Nov 25,2015. They charged me immediately on my card. As of Dec 9, they have yet to ship. 2 weeks later and counting.

Called phone number and that seems suspicious, got an answering machine? Called an additional phone number and got a steady busy signal which is odd too. Starting to wonder if this whole site is legit or not?

The good reviews may be bogus and they equal out with the bad reviews if you look closely. So maybe every bad review causes their PR person to write a fake good one.

I will repost if anything changes. Currently I would pay the higher prices elsewhere bc this place seems to be the cliche'... TOO GOOD TO BE TRUE.

Date of experience: December 10, 2015
Israel
1 review
3 helpful votes
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Worst service, no replies, debit bank account quickly, no order even distributed. Seems like a scam.
My advicem ad=fter reading many reviews is not to use them.

Date of experience: December 10, 2015
Lily L. Gearbest Rep
over a year old

Dear Gordon,

Thank you for taking your time to write your review. We really appreciate the feedback.

First, I want to offer my sincerest apologies to you for the issue.

We apologize for any inconvenience and hope that we will have another opportunity to ship you one of our fine products.

Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.

You are a valued customer, and we are committed to providing you with the best service possible.

Best Regards.
Gearbest.com

New Zealand
1 review
1 helpful vote
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Be patient
December 11, 2015

Bought a phone from Gear Best, says on website product will be shipped out in 3 days... It took 9, but I'm happy to say my product has been shipped ( even sent a picture showing the product wrapped up etc), and now have to wait. All in all ( I have short patience) it was reasonably quick. Did not reply to my first email but emailed me back on the same day as my second ticket and explained why it took longer than usual. So all in all, I'm happy with the website and customer service! Will most likely but from again, just will need patience haha. Cheers GearBest.

Date of experience: December 9, 2015
Florida
1 review
8 helpful votes
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Very upsetting
December 10, 2015

The only thing my two boys asked for this Christmas was a hoverboard. I ordered two on Nov 26th and it says ships within 3 business days. It has been well over 3 business days and I contacted them via ticket system because calling by phone is useless. They responded back basically saying to check the website for shipment dates on the items and I replied with what the site says and I haven't received a response back. This is absolutely horrible payment has been taking and hover boards have not been sent yet looks like my boys will be pretty upset Christmas morning and this just breaks my heart!

To think I was going to order more items but I definitely won't be doing that

Date of experience: December 9, 2015
Spain
1 review
0 helpful votes
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A good experience
December 10, 2015

I would like to share my experience with Gearbest. This has been quite positive, in terms of service and response on his part. I bought several products. Packaging has always been correct; shipping times are adequate.

One of my recent purchases was a quadcopter: it arrived in perfect condition, comply with the product description.

Date of experience: December 9, 2015
Portugal
1 review
0 helpful votes
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Gearbest
December 10, 2015

A good seller, i hope that he tills to have good product for good prices

Date of experience: December 9, 2015
GB
1 review
1 helpful vote
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Bad service
December 9, 2015

Very bad service, and I wrote a review few hours a go, still can't view this

Date of experience: December 9, 2015

From the business

Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.


gearbest.com
Coventry, WMID, United Kingdom