Gearbest
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Gearbest Reviews Summary
The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
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Greetings
I love your site is very like to be promoter you and your products
I would love to give me a way to promote the wonderful products
For Share your site links all over the place and give the site a link to all my friends and the people of the cities
Because your site has a high credibility and deal with you more wonderful
I will be a friend to you always
With my best regards to all workers in the Gearbest
Gearbest offers items that they don't even stock, for less than it can be had anywhere else. When their supplier falls down on the order, they ask that you select another item, which will NOT be discounted, and you must pay any difference. If that doesn't make you happy, they offer you an in store credit. This is bait and switch at its worst. We have LAWS against this kind of thing in America, but you have no such protection buying from China. IF you press them very hard, they will finally offer you a refund. Great. Black Friday has come and gone, and NO WAY can I get the item I am looking for, at the prices it was available for everywhere. Shipping times are HORRENDOUS as well. Best to AVOID this place, it is a bit of a scam.
Gearbest has good quality branded products in low prices.
Shipment arrived within one week so I hihgly recomend this shop.
I have ordered by now many parcels from gearbest. Everything came properly packed, as described, and pretty fast.
Will buy from this store for sure! Already waiting for several parcels...
The site of the highest quality goods, no fakes. I bought a phone, sent very quickly, the courier brought to the door. There is wider support for Russian, I recommend!
I have ordered many items from gearbest they are now my go to store because you can not beat their prices they have such a wide selection of items i get so lost for what i was after and end up buying more items than intended quality of items is good and shipping is awesome from local warehouse items arrived within a week internationally items do take some time my items all arrive in great condition and good quality i will buy from gearbest in the future also
Ordered 4 item on the first of december and are still not shipped out and no reply to my tickets either am very dissapoined in them
Dear derek,
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
We apologize for any inconvenience and hope that we will have another opportunity to ship you one of our fine products.
We cannot apologize enough for any inconveniences this may have caused you... or any of our customers.
We are grateful to all who take the time to review us and while the terrific reviews are lovely to get, it is the ones that tell us where we can improve that are invaluable.
Thank you again for bringing these matters to our attention.
Best Regards.
Gearbest.com
I ordered it long time ago, but it still works great. Mikey is original in my opinion. Fast shipping and good contact with support. Good shop :)
Hi! This is very good shop with good actions and coupons on a discount. Wide choice of goods I was interested in production of Xiaomi, which at the most favorable prices there, everything came quickly and in high quality. Fast support of one goods wasn't available but quickly returned me money with additional points for a discount.
I recommend this shop to all and itself still I will buy there.
I purchased this item MXIII - G TV Box 4K x 2K H. 265 Decoding on 11-29-2015. They took payment from my account and still to this day the status shows processing. Then when I look up the item it all of sudden it says out of stock. I tried submitting a service ticket to see whats going on I still havent recieved a reply. And there is no # you can call. I really feel like this site scamed me for my bucks
Dear Trevon,
Thank you for taking your time to write your review. We really appreciate the feedback.
First, I want to offer my sincerest apologies to you for the issue.
We apologize for any inconvenience and hope that we will have another opportunity to ship you one of our fine products.
Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.
You are a valued customer, and we are committed to providing you with the best service possible.
Best Regards.
Gearbest.com
No item recieved. No refund given after being told to wait 45 days...
Paypal sided with gearbest...
Avoid at all cost
Dear Billy,
Thank you for your important feedback and for letting us about your experience with us.
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
We have reached out to this customer to personally apologize for what happened. From time to time with thousands of shipments there will be an occasional issue with shipping. Our procedure is designed to handle situations like this one quickly and efficiently. For this customer we were neither quick nor efficient and for that reason, we are retracing what exactly went so wrong so we can avoid such inefficiencies in the future.
While the customer left a negative review, we are always happy to look closely at the feedback and implement improvements for the best customer experience possible.
We value your patronage and wish to continue serving you in the best way possible.
Best Regards,
Gearbest.com
They took money out for an item that was in stock but now they said it's out of stock. Tried to call the number that they provided but went straight to voicemail. Very shady
Dear Brenda,
Thank you for taking your time to write your review. We really appreciate the feedback.
First, I want to offer my sincerest apologies to you for the issue.
We apologize for any inconvenience and hope that we will have another opportunity to ship you one of our fine products timely. For any issues, you may send emails support.gearbest.com, we wil reply you in 24 hours.
Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.
You are a valued customer, and we are committed to providing you with the best service possible.
Best Regards.
Gearbest.com
Gearbest, I see you have replied to some of the negative comments on this site. So since you haven't responded to my service ticket, here is your chance to respond to my feedback. I placed, and paid, for an order back on 12/01. Order #W**************. The order promised shipment within 3-5 business days. I started a service ticket 3 business days later on 12/3, because you never say when are my shipping date. Ticket #T*******110. Repeatedly asked on 12/7. No response. Please I need a response from yours this Item is the only gift for Christmas and birthday boy and Still need to know when my order will ship.
I had bought a endoscope camera for my android phone back in September 16,2015. I still haven't gotten my order and I can't even submit a ticket to resolve this matter. Just have to chalk this one up as I have lost my money. Never again i will buy from this fake company and I will warn anyone that plan to get anything from them. JUST DON'T.
Dear TONY,
Thank you for taking your time to write your review. We really appreciate the feedback.
First, I want to offer my sincerest apologies to you for the issue.
We apologize for any inconvenience and hope that we will have another opportunity to ship you one of our fine products safely and efficiently.
Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.
You are a valued customer, and we are committed to providing you with the best service possible.
Best Regards.
Gearbest.com
I ordered the Chuwi Vi10 for $130 and added expedited for a $5-10 fee. The shipping was supposed to be here I ordered on (December) 12/7/2015 and it was estimated to be delivered in 3-5 days. It is now (Dec)12/11/2015. It should be here today or tomorrow but instead it is still saying processing and not dispatched. But it should be here so it should be dispatched. I checked the website and they re-labeled my shipping option to standard and then gave me no extra information. This is a gift that I need to give my friend very soon and this is the only time I can get it to them, so that's why I bought the extra priced shipping with the shorter date. I already sent in a ticket and have no idea, based on their reviews of their support plan, that I will ever get a response or my item.
Dear customer,
Thank you for your important feedback and for letting us about your experience with us.
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
We have reached out to this customer to personally apologize for what happened. From time to time with thousands of shipments there will be an occasional issue with shipping. Our procedure is designed to handle situations like this one quickly and efficiently. For this customer we were neither quick nor efficient and for that reason, we are retracing what exactly went so wrong so we can avoid such inefficiencies in the future.
While the customer left a negative review, we are always happy to look closely at the feedback and implement improvements for the best customer experience possible.
We value your patronage and wish to continue serving you in the best way possible.
Best Regards,
Gearbest.com
Terrible experience! Received $229 tablet (Teclast x98 Pro) that worked horribly. Constantly lagged, froze up and could even restart it. Contacted Gearbest immediately, made several attempts to contact and received this reply after three weeks (11/23/2015 04:55:07 UTC)...
Dear Michael
We would like to extend our apologies for this inconvenience.
Kindly refer to our warranty policy here: http://www.gearbest.com/about/warranty-and-return.html
http://www.gearbest.com/about/terms-and-conditions.html
After reviewing your case, please review our possible solutions:
1)Return the item back to us
You can return the item back to us in China as per our terms and conditions indicated in the link above.
Once we receive the item, we can exchange or offer a product refund( USD) back to your GB wallet.As long as the item does not exceed the 45 day money back guarantee limit.
2)Keep the item and accept a partial refund on Wallet (credit)
We can offer a partial refund of your product value which is 15 USD on your wallet. This amount can be used for your future orders.
3)Resend a replacement (No return)
We can resend you a replacement but we kindly ask you cover partial cost of item and the shipping fee which is 184 USD. We will then arrange a shipment and send you an invoice if you choose this option.
Can you please let me know your decision? You may check the cost of returning item back to us in China before deciding.
I look forward hearing from you.
Thank you for your understanding.
Best Regards
Lachina
Gearbest Customer Service
http://www.gearbest.com/
My reply:
I guess I will take the $15. I don't see how I could ever get it back within the 45 day policy. It took 3 weeks to get here and another 3 weeks to get a reply on my return ticket. Why would I want to give you 80% of the price for another of the same product that is not working. Not impressed with your customer service at all!
Dear Michael,
Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.
For the quality issue, we have detail warranty and return policy. We are also upset at the customer's dissatisfaction and want to ensure they are perfectly satisfied with their experience.
Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
Best Regards,
Gearbest.com
I have ordered many items from Gearbest and have always been satisfied with their service.
I found that they have a nice assortment of products in their US warehouse which = fast shipping!
I have also ordered items through their china warehouse and the shipping time was pretty reasonable and shipping is always FREE!
Great site, great products, great service!
After waiting weeks for a mod and subtank that was supposed to ship in 3 days, the shipment was not complete. I did not receive my subtank. Many tickets later for order # WP************** and still no response. It's ghost hunting trying to find someone to even talk to you! Non existent support. STAY CLEAR!
Dear Amy,
Thank you for taking your time to write your review. We really appreciate the feedback.
First, I want to offer my sincerest apologies to you for the issue.
We apologize for any inconvenience and hope that we will have another opportunity to ship you one of our fine products safely and efficiently.
Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.
You are a valued customer, and we are committed to providing you with the best service possible.
Best Regards.
Gearbest.com
I was looking for a new transmitter for my 250 dron, and after settling for a certain model I decided to order it from Gearbest since they sold it for the lowest price I could find (I checked a lot of resellers from China). I registered an account and put the order up, immediately paying for it through PayPal. On my profile page I could see that my order status changed into Payment verified right away, and the day after the package was already shipped out. I didn't have problems with parcel tracking. Tracking worked and package arrived one week after my payment. The transmitter was safely packaged and worked without any issues. I had the quick experience with the customer support and it was very positive. I got answer very quickly (in 4 hours) and there was no language barrier. So, in overall I was left with very good experience with Gearbest. I can safely recommend the company to everyone.
Ordered original Xiaomi Yi and received it rather quick (it takes about month to arrive to my country with all packages). Device is original (checked at Xiaomi website www.mi.com), works very well, and I'm very satisfied. It is the lowest price I've found.
Using it for 6 month now and have no problems, only pleasure!
Shipped was with tracking number, but I didn't ask for that. So I was able to track my package in China and later in my country. This is very comfortable and I'm not afraid to be cheated.
From the business
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.
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Dear enzo,
Thank you for taking your time to write your review. We really appreciate the feedback.
First, I want to offer my sincerest apologies to you for the issue.
We apologize for any inconvenience and hope that we will have another opportunity to ship you one of our fine products.
Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.
You are a valued customer, and we are committed to providing you with the best service possible.
Best Regards.
Gearbest.com