Gearbest
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Gearbest Reviews Summary
The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
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I was looking for a specific item and I asked before if it's stock. They said yes and I decide to buy it. 5 days later the order still showing "Processing", I ask first where is my order and because they didn't answer I canceled and ask for refund. 10 minutes later I got my money back, it's for that I love PayPal.
I have been doing business with GearBest since December of 2014 and have bought several items and have had a great experience. They have good prices and good shipping. No complaints whatsoever, I recommend them!
I bought a luminous collar for my dog. This thing is just excellent. I pinned it on the dog, and now my dog is lost in the darkness. I often walk their dogs in the evening, and decided to buy her a glowing necklace in your shop. Payment, and I did not expect that it will be sent as quickly usually shipping goods from other stores dragged on for a month, you do things differently.
Himself collar shines very brightly, batteries for a couple of months of use have not changed. Dog and I am very satisfied. My order nr WW**************
I placed an order November 23rd. Item was shipped 7 days later and a tracking number was provided. That tracking number shows that it was delivered December 4th, to a Chinese resident. I live in the USA. I opened a ticket with Gear and they are claiming that the package is held up in customs. Strange that my tracking shows it was even signed for by a recipient in China. Scam artist! Opened a paypal claim immediately!
BUY AMERICAN!
Dear customer,
Thank you for taking your time to write your review. We really appreciate the feedback.
First, I want to offer my sincerest apologies to you for the issue.
We are sorry that some of the package may be hold by the customs. We apologize for any inconvenience and hope that we will have another opportunity to ship you one of our fine products safely and efficiently.
Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.
You are a valued customer, and we are committed to providing you with the best service possible.
Best Regards.
Gearbest.com
Great promotion, clear details on postage times and prices. Delivered on time. Easy payment and protection with PayPal. Well packaged product, worked straight out the box!
T-Man
IF YOU HAVE COME HERE TO READ REVIEWS ON GEARBEST DON'T WASTE YOUR TIME. ALL OF THE 5 STAR REVIEWS ARE FAKE AND WRITTEN BY GEARBEST THEMSELVES, OR THEY ONLY CATER TO AND HELP CHINESE PEOPLE. EITHER WAY THE FORUM HAS BEEN STACKED BY GEARBEST AND THE ONLY REVIEWS YOU CAN TRUST HERE ARE THE ONES WHERE PEOPLE ARE BEING RIPPED OFF
Dear THOMAS,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
Again, we apologize for your shopping experience which was clearly not up not up to your expectations. We will work harder to minimize the possibility of a recurrence.
We would be grateful if you could please continue your communication with us in your support ticket(s), so that we can work together to reach an acceptable solution. We are committed to assisting every customer at any time. Many thanks.
Best Regards.
Gearbest.com
I have 3 tickets open with orders on gearbest but no response from support, where can i contact them as their presales agents are always busy
Dear Ciaran,
Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
We are very pleased to report that we have spoken with this customer and offered an apology and consideration for his inconvenience.
We are also upset at the customer's dissatisfaction and want to ensure they are perfectly satisfied with their experience. We need to identify where the disconnect was so we may prevent it from happening again.
Thank you again for bringing these matters to our attention.
We value your patronage and wish to continue serving you in the best way possible.
Best Regards.
Gearbest.com
GearBest is my favorite on-line shop for all my vaping/ e-cigarette needs.
They offer Free Worldwide Shipping, and their prices are very competitive.
The Customer Service at GearBest is fantastic, if you have a question, they get back to you within 12 hours. They are fast, responsive and reliable.
They offer a wide range of electronics from popular authentic name brand items, to more generic items.
I have bought high quality authentic vaping gear, and it was exactly
As was advertised.
My order number: W**************
I bought a Kangxin Mini VF Box Mod/ e-cigarette
It arrived very quickly to my door step,
It was packaged well, and shipped without tracking, and arrived safely with no problems. Shipping time was about 2 weeks.
This is a fantastic mod it works GREAT,
It is easy to use, and is built very well. It is small and compact, easy to carry around when I am on the go.
The only thing I must warn you about, is that you will LOVE this shop for their variety and low prices, you will never need another electronics store. GearBest will become your favorite on-line store as well.
Excellent shop, excellent products. The price of goods is very small. Mousepad just surprised me with such quality for such a small price. I am sure to order something more in this shop.
“Very good store. I bought here a few goods. Seller pleased with a good price and quick delivery. Very loyal to the system of bonuses and discounts. It offers a lot high quality and original goods. Gearbest my business partner for a long time.”
My Review - If I could give it no stars I would! DO NOT EVER do business with a company called GearBest! I placed an order in October, received two notifications the item was shipped in October, now two months later it still has not arrived. Their options - refund half my money, or 70% and continue to shop their site or pay half the money and they would reship.
GearBest - WORST COMPANY and WORST CUSTOMER SERVICE I have ever dealt with!
Shop good, the price is not high, a lot of discount coupons sent, and parcel arrived quickly. This product fits the description and quality.
HI
I trust this website & im very satisfied with exellent service
Excellent prices, good quality and fast shipping
I purchased many things with NO probleme:)
I really like the store GearBest.com
I have order a pair of Xiaomi Piston 3 headphones. I already had the second version, but they stopped working properly after a year of using. The Piston 3's were availableat Gearbest for the lowest price. Since I already had a good experience with them, I decided to buy my products with them again.
The order was shipped quickly. I receieved it in less than 3 weeks after placing my order. The earphones itself are of good quality and fit perfectly in your ears.
Recommended!
Only offered 1/3 of purchased on warranty refund. Save your money and deal with Amazon.
Dear John,
Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.
We have detail warranty and return policy. We are also upset at the customer's dissatisfaction and want to ensure they are perfectly satisfied with their experience. Could you please give us your order number here? We will follow your issue.
Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
Best Regards,
Gearbest.com
I am very happy with the fast delivery which GB provide. I receive my phone within 1 week. The shipment location is in Europe, which save additional payments on customs. The device is as described and the pictures in offer are showing the real product.
I buy many product on gearbest and that is very good. The first time is Lenovo K3 note, Aplus GV 18, Bluboo Xtouch and now is Xiaomi Redmi Note 3, that is good. Thanks
I got a heck of a deal on these batteries and I'm loving them! Great performance and they are not knockoffs, they are legit. Shipping times were great, and while I do not mind the color that these came in, For a pack of 8 I couldn't pass up the price. Arrived well packaged and charged to the standard voltage upon arrival. Now I don't have to run back and forth to the charger all day and spend more time vaping.
I purchased a cheerson cx-20 when they had a really good sale running on it. The item shipped quickly and arrived in only a few days. Very happy with the experience.
First order was finished Ok
Other orders followed, also honored without problems.
For few money was an amazing aquisition
No problem al all.
Shipping was pretty fast.
Best online shop for me.
From the business
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.
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Dear Nicolae,
Thank you for taking your time to write your review. We really appreciate the feedback.
First, I want to offer my sincerest apologies to you for the issue.
We apologize for any inconvenience and hope that we will have another opportunity to ship you one of our fine products.
Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.
You are a valued customer, and we are committed to providing you with the best service possible.
Best Regards.
Gearbest.com