Gearbest
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Gearbest Reviews Summary
The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Very convenient navigation on shop. Good prices. Often there are actions to discounts. Considering that discounts happen big moreover it is possible to use bonuses, the total price turns out very ridiculous. With delivery problems aren't present, it is possible free of charge, but for reliability the track is better to book room and to be quiet, knowing that the goods which you need soon will arrive.
I am a new buyer in this shop, but I will continue to shop in it, it is pleasant to me!
I placed my order on the 4th December for a radio controlled car for my brother and have heard nothing back. The order has been 'processing' ever since. I tried to contact them to find out a delivery ETA but was met with a generic automated reply and a phone number that no one answers! Do not trust the '5 Star' reviews, they're false and written by GearBest themselves. My money's gone and the item never arrived, stay away from this site... it's a scam!
I`m buying Xiaomi things on gearbest.com. Best price. Good service
I ordered a product which stopped working the following day (a £200 product!), emailed Gearbest about 10 times and either have no reply or a reply from someone with no literacy skills that fob you off.
Dear Amer,
Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.
For the quality issue, we have detail warranty and return policy. We are also upset at the customer's dissatisfaction and want to ensure they are perfectly satisfied with their experience. Could you please give us your order number here? We will follow your issue.
Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
Best Regards,
Gearbest.com
Gearbest is a very nice website wherein it gives beneficial to mankind due to its products low prices but excellent in quality plus the free worldwide shipping
I recently ordered 2 mobile phones from Gear Best, then later read some of the terrible reviews on other sites. When they didn't ship my order after 10 days, I expected the worst and contacted customer service. They took a few days to get back, then told me the phones were out of stock - poor stock control as they were definitely marked as in stock when I place the order.
They offered me the usual - wait for more stock, choose another item or get the money refunded to Gear Best wallet. I explained I didn't want any of these options, but wanted a full refund to my Paypal account. After a couple of hours I'd received a full refund via Paypal.
Maybe I just got lucky, but I'd say that's excellent customer service!
Very good products and best customer service. Products are really cheap and very good quality. Thanks GB...
I placed an order through PayPal because their sitr said was better thennormal credit card. Then after a week of processing but already taking my money. They asked me to send them a photo copy of both my id and credit card. Which is not appropriate. They then took a while to give money back and during this time ran out of the item. This site is untrust worthy and horrible.
Dear Padfoot,
Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.
For the payment issue, we have detailed terms. We are also upset at the customer's dissatisfaction and want to ensure they are perfectly satisfied with their experience.
Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
Best Regards,
Gearbest.com
Comprei dois telefones nesta loja online um Ulefone be touch 2 4G Phablet e um Ulefone paris 2 4G Phablet, e estou muito satisfeito porque a entrega foi rapida e os produtos correspondem ao anunciado, além de ter um excelente preço.
I've ordered a mi band on Gearbest.com because they had the best price and seemed to be reliable. The fact that shipping is free is something I really appreciate. The order of the band was simple, especially because I was able to pay with paypal. Of course the shipping time for the free shipping is very long, but that wasn't a Problem for me. If you want to you can always chose a faster shipping method. The band was in is original package and worked perfect.
I'm very happy with Gearbest.com and happy that I found the website. Looking forward to order there again!
Order was placed on 11/30/15, I have sent two emails asking for shipping information and ETA of product and have not received any type of response besides automated emails. There is no direct contact information listed for this company. Extremely disappointed that there are 8 days until Christmas and this product has not even shipped!
Dear Summer,
Thank you for taking your time to write your review. We really appreciate the feedback.
First, I want to offer my sincerest apologies to you for the issue.
We apologize for any inconvenience and hope that we will have another opportunity to ship you one of our fine products.
Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.
You are a valued customer, and we are committed to providing you with the best service possible.
Best Regards.
Gearbest.com
I think that store is the best in china because simply it have best prices and great discounts.
Keep moving GB team
Your money is safe thanks to Paypal, the quality of the products are awesome and the delivery just take a week that is awesome.
My order number: W**************
Product: Smartphone Hotom HT6
On product site 3-5 days prcessing time. Now I'm waiting 9 days wit zero information about processing. I tried to open ticket but I saw that stuff only copy and paste the same stupid sentence about: "please check processing time on the product site" - yeah, I've checked procesing time 3-5 days but we have 9 days and my order is still processing.
Dear Marek,
Thank you for taking your time to write your review. We really appreciate the feedback.
First, I want to offer my sincerest apologies to you for the issue.
We apologize for any inconvenience and hope that we will have another opportunity to ship you one of our fine products.
Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.
You are a valued customer, and we are committed to providing you with the best service possible.
Best Regards.
Gearbest.com
Great site for lovers of technology purchases. I had a good expirience at this site. Very pleased
Gearbest a good shop with a large selection of goods at a good price. I was looking for a new smartphone, and I found in this shop for the best price (Leagoo Lead 6 - order W**************). Shipping was fast and after a few days I could enjoy your new phone.
I am really disappointed buying from this site. I made a purchase in good faith. The order W************** has been processing for more han 5 days with no news what so ever. They do not reply any inquiries. REALLY DISAPPOINTING! STAY AWAY!
Dear Marcelo,
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
We apologize for any inconvenience and hope that we will have another opportunity to ship you one of our fine products. We cannot apologize enough for any inconveniences this may have caused you... or any of our customers.
We are grateful to all who take the time to review us and while the terrific reviews are lovely to get, it is the ones that tell us where we can improve that are invaluable.
Thank you again for bringing these matters to our attention.
Best Regards,
Gearbest.com
Often buy in the store, very popular with the price and quality of goods! I ordered x-cube II from gearbest. Recieved it in 20 days. Everything is OK. Was very satisfied. The box mod works good.
I installed the Nitro OBD-2 fuel optimization device, and after almots 4 months of trying it i can tell tah it really works. The engine of my car has a better performance now.
From the business
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear John,
Thank you for taking your time to write your review. We really appreciate the feedback.
First, I want to offer my sincerest apologies to you for the issue.
We apologize for any inconvenience and hope that we will have another opportunity to ship you one of our fine products safely and efficiently.
Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.
You are a valued customer, and we are committed to providing you with the best service possible.
Best Regards.
Gearbest.com