Gearbest
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Gearbest Reviews Summary
The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
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I ordered some items here, ulefone paris, teclast x98 air3, redmi note 2, xiaomi my band and always the custome service and tickets service are very fast and good.
The products are very good quality, very fast shipped and the payment is very easy.
Recommended 100%, the best web to shop deals.
In my opinion, this page is one of the best ones for buying technology. I have bought several things including my phone. The service was amazing and when i have problems there are always there for volving them. Also they give many discounts codes and i have never seen such a discount in an online selling website. As i say in the title, one of the best ones.
Gearbest is one of good seller with fast shipments and cheap prices and good items. The support is an efficient, so I like shopping there.
Ordered Meizu m2 from Gearbest (order#W**************). The price was excellent and shipping was free. I received the item carefully packaged and it was as described. Everything was perfect. In addition, I have to say that Gearbest have a great customer service: every time thay responded within 24 hours. Recommendation everyone.
Sincerely,
Stefan Kovacevic
I see that comments are very wrong for some guys, but for me it's a good review because i order a phone in eu warehouse and it makes 1 weeks to arrived at my house. So can i say that Gearbest is a bad site, no i cant. Can i say Gearbest is a good site yeah i can, cause i have troubles on my phone and they responds not so quicly but they respond to my questions.
Anyway their is some things that they could make it better but for now it's ok.
I ordered from GearBest about 1 month ago, they are not properly responding to my email and question I have sent them. They are taking so long, on their page, it says in stock but, in reality, it is out of stock. Then they make you wait even though it says in stock and also says shipping within 3 to 5 days.
The order did the first time 3 parcels:
WW**************
WW**************
WW**************
Electronic cigarette X-Cube II + charger for the batteries, the parcel was delivered about 19 days
Tank E-cigarette Smok Tfv4, the parcel was delivered 17 days.
Batteries for E-cigarettes Samsung 25r, the parcel was delivered in 31 days
The prices are great!
The quality is excellent!
Will be ordering from store more!
I placed an Dec 1,2015, Here it is three days from Christmas. Still havent got my $#*!, Dont trust GearBest or this 5 star fake $#*! reviews.
Dear Ralph,
Thank you for your important feedback and for letting us about your experience with us.
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
We have reached out to this customer to personally apologize for what happened. From time to time with thousands of shipments there will be an occasional issue with shipping. Our procedure is designed to handle situations like this one quickly and efficiently. For this customer we were neither quick nor efficient and for that reason, we are retracing what exactly went so wrong so we can avoid such inefficiencies in the future.
While the customer left a negative review, we are always happy to look closely at the feedback and implement improvements for the best customer experience possible.
We value your patronage and wish to continue serving you in the best way possible.
Best Regards,
Gearbest.com
See below for my first review. Finally, after a month, I received my product (LCD). I opened the box, and found a crack in the screen. I immediately contact the company and sent pictures. This what I got back from them "Actually we have a strict quality inspection before sending out. It may be cracked during the shipping." and "As a proof of good will they will" give me "8 USD on your GB wallet" Interesting, they pack it and decide on shipping but they are not responsible... Now I understand their full scam, in addition to using my money for few weeks, they will ship damaged products and claim that it happened in shipping and thus they are not responsible.
Company does not seem to be legit. They were supposed to ship my product 3-5 business days after they collected their money. Now 10 days later and nothing. They do not even respond to your enquiries. Don't waste your money like I did. Buy from a reputable vendor.
I sent two enquiries and everything is "processing" I already accepted that I got ripped off and going to buy from a reputable vendor
Dear Samuel,
Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.
For the quality issue, we have detail warranty and return policy. We are also upset at the customer's dissatisfaction and want to ensure they are perfectly satisfied with their experience.
Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
Best Regards,
Gearbest.com
Bought W90 Smart Watch Phone and some other small gadgets, and I am very satisfied with the price and quality. I waited 25 days, but I understood that this is time necessary for process and shipment. For very affordable price with this last order basically I got a GSM phone on my wrist. And it looks like a cool watch! Didn't have any problems with them. Support is also available to help and for any additional questions, usual response time is about 24 hours. I recommended gearbest to my friends, because I like to shop and buy stuff, mostly gadgets at affordable price. What I especially really like are award points, for every order and review of that product you get points, which can be converted to discounts. Today I ordered DZ09 Single SIM Smart Watch Phone and Mini BM50 Keyboard Bluetooth Headset Dialer Phone for my birthday. With that everything being said, I would recommend gearbest further to anyone who like to buy gadgets at affordable price.
I made an order for a product and i am happy that i chose gearbest.com
Getting an answer also a problem.
Live chat is non existent
Tracking numbers and links serve as a method of pissing you off
Paid extra for expedited service and nothing sent for 12 days.
After they are paid processing takes as long as they want it to apparently.
I gave 1 star because of the price. I guess if you can wait a month or two for something go for it.
Dear Bob,
Thank you for taking your time to write your review. We really appreciate the feedback.
First, I want to offer my sincerest apologies to you for the issue.
We apologize for any inconvenience and hope that we will have another opportunity to ship you one of our fine products safely and efficiently.
Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.
You are a valued customer, and we are committed to providing you with the best service possible.
Best Regards.
Gearbest.com
Ordered from them on Nov 28 and they promised an item would be delivered in 12-15 buisness days. This was a christmas gift for my son. When I contacted them on Dec 17 they had not even processed the order! Will NEVER order from them again. Now I am scrambling to try to find this item!
Dear katy,
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
We apologize for any inconvenience and hope that we will have another opportunity to ship you one of our fine products.
We cannot apologize enough for any inconveniences this may have caused you... or any of our customers.
We are grateful to all who take the time to review us and while the terrific reviews are lovely to get, it is the ones that tell us where we can improve that are invaluable.
Thank you again for bringing these matters to our attention.
Best Regards.
Gearbest.com
I bought a quad after the warranty was up I contacted them I ask for tech help, they refunded 20% of cost of quad I am very happy have bought more and I will again
Im buying in Gearbest since sumer of 2015 and the support and the prices are too good, this is my last order (W**************), is a smartphone and its arrive pretty fast and go so well. Im so glad for the excelent support of the page and the masive prices, are too cheap.
I like this shop much more than aliexpress for buying stuff from china, service is good, paypal friendly low prices for xiaomi devices
Send My $#*!! Ordered Placed 12/05/2015! Don't Worry PayPal Disbute Will Get My Refund! Gear best $#*!ing Sucks!
Dear Millz,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
We are NOT a con. We really do not need to risk our reputation over a single order. Nevertheless, we respect your opinion. It will be nice if you can respect the opinions of other reviewers too because it is not fair to accuse other honest reviewers of being liars.
Again, we apologize for your shopping experience which was clearly not up not up to your expectations. We will work harder to minimize the possibility of a recurrence.
We would be grateful if you could please continue your communication with us in your support ticket(s), so that we can work together to reach an acceptable solution. We are committed to assisting every customer at any time. Many thanks.
Best Regards.
Gearbest.com
"Really good quadcopter, cheap but good! Good fpv camera in it! It's a, good point for its price :D ! Got it fast and without a problem^^!
My order number: WW**************"
Imagine, i got an email from gearbest last week for a product i bought two weeks ago.
They said in the mail that my order has been shipped through netherlands post, but i have been trying to track it but the message i receive is " item is pre-advised"
Mehn, i wont buy again from gearbest ever.
Dear ifeanyi,
Thank you for your important feedback and for letting us about your experience with us.
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
We have reached out to this customer to personally apologize for what happened. From time to time with thousands of shipments there will be an occasional issue with shipping. Our procedure is designed to handle situations like this one quickly and efficiently. For this customer we were neither quick nor efficient and for that reason, we are retracing what exactly went so wrong so we can avoid such inefficiencies in the future.
While the customer left a negative review, we are always happy to look closely at the feedback and implement improvements for the best customer experience possible.
We value your patronage and wish to continue serving you in the best way possible.
Best Regards,
Gearbest.com
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Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Mayra,
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
We apologize for any inconvenience and hope that we will have another opportunity to ship you one of our fine products. We cannot apologize enough for any inconveniences this may have caused you... or any of our customers.
We are grateful to all who take the time to review us and while the terrific reviews are lovely to get, it is the ones that tell us where we can improve that are invaluable.
Thank you again for bringing these matters to our attention.
Best Regards,
Gearbest.com