Gearbest
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Gearbest Reviews Summary
The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
This summary is generated by AI, based on text from customer reviews
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I did my order December the 3th and pay extra for fast delivery 4-5 days. 19 days later still nothing. I think all the good reviews must be from the who working there. All the 3 of them.
Some items can be misleading based on the pictures on their website. The six battery balance charger appearantly doesn't come with a usb cable to connect the usb plug to the balance charger despite the fact that all the pictures on the website show the cable and even the contents picture on the box shows the cable as included. In addition the usb cable is not a standard cable that you might have lying around because of the balance charger side. There is also a language barrier which complicates the customer service process.]
Hello!
Dec 07,2015 I order XIAOMI REDMI Note 3 32GB 4G Phablet from GerBest (3-5 days to shipping). Never repeat this mistake! After two weeks of waiting, they finally told me, that this item is back ordered. So, they even dont have items, that they try to sell. This phone is still in this store, and anybody able to buy it. Right now they event cant tell me, when my order will be shipped.
Dear Sergey,
We're extremely grateful for your constructive feedback.
We apologize for any inconvenience and hope that we will have another opportunity to ship you one of our fine products.
It would be very appreciated that you could reply us in original tickets.
Many thanks.
Gearbest.com
Absolutely no concern to resolve your issue. I received a product with half the parts missing. They are unable to understand English and a thread of thought. Support emails are polite but unhelpful. They lose information, misunderstand the issue and keep placating you until you give up. The value of the product does not warrant the hours of emails to TRY and resolve the situation. Worst service on the Internet bar any!
Dear John,
Thank you for sharing your experience with us. Our goal here is to exceed our customer's expectations during each shopping. We regret to hear that we did not meet your expectations in terms of product quality and customer services and extend our sincere apologies.
We have sent you an email to ******[email protected] with top solution.
Please check and give a confirmation back.
Thank you for your time.
Gearbest.com
I've ordered several times from GB already, payment goes smoothly, got my orders shipped from them fast, well packed and working, everything as described.
Oder number W**************
They have good prices however the're order filling is totally chaotic and unreliable at best. I have placed several orders with Gearbest over last 6 months. The first single item order took about 6 weeks to receive. (expected this). Second order had three of the same item also took a long time to "dispatched" (shipped out) almost one month, but did receive it quickly once shipped. Now I have placed order with multiple items and quantities, I have received order but is missing 8 items out of the 11 that were placed. I have left an inquire on the're messaging board and will update rating if is resolved satisfactorily. Bottom line it's a nail bitter waiting to see if you get what you pay for in a reasonable time frame or at all. PS I do believe there are a lot of phony favorable reviews of them.
UPDATE! 03/01/2016
I have received everything in all my orders. It took all of about 4.5 months for the final items to arrive. So I will upgrade to 3 Stars. At this point I would order from Gearbest again, but only if the deal was too good to pass up.
Do not trust them
Two month later I still do not have my xmas present. They juts replied it was shipped but nothing received and keep spamming me with offers that they probably will never ship.
As I can see from the other users this is some normal practise of theirs so stay away.
Gearbest you should not bother dealing with any kind of service!
Just post a review on their website and it is not shown. How funny is that
Dear Iliqn,
Thank you for taking your time to write your review. We really appreciate the feedback.
First, I want to offer my sincerest apologies to you for the issue.
We apologize for any inconvenience and hope that we will have another opportunity to ship you one of our fine products safely and efficiently.
Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.
You are a valued customer, and we are committed to providing you with the best service possible.
Best Regards.
Gearbest.com
At least one other site noted that there appeared to be multiple positive 5-start reveiw that were fraudulent. They say, "our proprietary software has discovered a large number of fake reviews on this domain. Consequently, we have investigated all reviews connected to this domain and have removed several hundreds of reviews from the domain."
So take note of those 5-start reviews with only one one review to their credit.
I'll grant you that if you look at my record you'll only see this one review. But I ask you - who is more likely to seek out somewhat obscure websites to post a review on, one who is pissed or one who is pleased.
I bought a xiaomi mi4c from gearbest, it was delivered fast and well packaged, im very happy with the site and the phone aswell
Gearbest is very interesting shop. Made their order W**************. Goods come in 20 days. Very fast delivery. This product was high quality, packed securely and no problems with it was not. The store is very satisfied! I paid through Paypal.
Pros: Boa qualidade dos artigos. Boa comunicacao com os clientes. Contras: O valor Indicado em euros nao esta certo pois o conversor da GearBest nao esta actualizado.
This site is very good with cheap items and free shipping. Original products, a very good price! Good place to buy, maybe the best!
I bought an item and it has not been shipped for 3 weeks
Dear TINASHE,
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
We apologize for any inconvenience and hope that we will have another opportunity to ship you one of our fine products. We cannot apologize enough for any inconveniences this may have caused you... or any of our customers.
We are grateful to all who take the time to review us and while the terrific reviews are lovely to get, it is the ones that tell us where we can improve that are invaluable.
Thank you again for bringing these matters to our attention.
Best Regards,
Gearbest.com
Had a quite pleasefull expreience buying in this online-store. Both items are original Xiaom i products. Package was well packed and came undamaged. Items werefully functional and the shipping time was normal.
Never ever recieved my order. Its been nearly 3 weeks and nothing. I never received email confirmation. And apperently they had no record of my order. I wish i can give these people 0 stars. Had to call my bank to dispute charges.
Dear Ali,
Thank you for taking your time to write your review. We really appreciate the feedback.
First, I want to offer my sincerest apologies to you for the issue.
We are sorry that we failed to send you the shipping confirmation. We apologize for any inconvenience and hope that we will have another opportunity to ship you one of our fine products safely and efficiently.
Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.
You are a valued customer, and we are committed to providing you with the best service possible.
Best Regards.
Gearbest.com
Since a couple years i am buying from stores over the internet from China.
But most of the time i get 1 good order and after that it goes down.
So recently i did my first buy from Gearbest.
I read they are a bit more expensive and after some research it came down 1 dollar more.
Or even cheaper, so it has to do with what you are buying and the moment you buy it.
Because they almost all the time have sales and discounts.
But heres the kicker, I noticed that the quality of all the items i bought is way better.
So that check every item and probably when it comes in and when it leaves there company.
This is what i presume, not 100% sure but every item is in perfect working order brand-new no scratch on it in original box they contact you before shipping and if you are good with it they ship it you get a picture of the package and VOILA!
You also notice you are a customer and no number.
They take the time to please you and are very friendly.
Every week I would get an email from them saying, "your order is being processed, will ship in 10-25 business days. A month later no answer, nor shipment. RIP OFF!
Dear Moe,
Thank you for your important feedback and for letting us about your experience with us.
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
We have reached out to this customer to personally apologize for what happened. From time to time with thousands of shipments there will be an occasional issue with shipping. Our procedure is designed to handle situations like this one quickly and efficiently. For this customer we were neither quick nor efficient and for that reason, we are retracing what exactly went so wrong so we can avoid such inefficiencies in the future.
While the customer left a negative review, we are always happy to look closely at the feedback and implement improvements for the best customer experience possible.
We value your patronage and wish to continue serving you in the best way possible.
Best Regards,
Gearbest.com
Http://www.gearbest.com/ recommend as one of the best websites to buy online.
I have over 40 purchased products and have not had any problems. They are always attentive to your suggestions and respond quickly.
I also want to emphasize that with the points you get for the buying and comments, you get cheaper future purchases.
I encourage you to try it, you will not be disappointed
Gearbest is my first site shoping option for at least, last three years.
I can find what ever i want in the best prices of the net, the most of the times and i can find very interesting promotions running in the GB page.So i purchaced many items from them and when i need their help they are available for fast responce and to give me a solution
Great Xiaomi Wireless Bluetooth 4.0 speaker - ordered and came fast to Canada - was even cheaper then alibaba
From the business
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Yiannis,
We're extremely grateful for your constructive feedback.
We apologize for any inconvenience and hope that we will have another opportunity to ship you one of our fine products.
It would be very appreciated that you could reply us in original tickets.
Many thanks.
Gearbest.com