Gearbest
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Gearbest Reviews Summary
The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
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I ordered from Gearbest an Ulefone Paris smartphone, order No W************** on 21 Nov 2015, I have received my order in within 15 working days in Greece. The mobile is exactly as Gearbest's site. After market research about this mobile Gearbest has the lowest price.the Gearbest Customer Support is excellent and very helpful. I recommend Gearbest and i will certainly buy again. Payment is made via ViSA debit card directly.
My name is Oleg. I am very pleased received Sigelei 75W TC VW Mod. I do not release it from the hands of receipt. Quality made, fast shipping, great price, pleasant chat with support. I recommend this store and this product.
The website says the items I ordered ship within 3 days. I just got notification that one of my 4 items just shipped after waiting 33 days! Who knows when the rest will ship. Customer service hasn't replied. This was my first try at using Gearbest and it will be the last. There are a number of similar sites out there that have been good so there's no need to put up with this nonsense. Avoid Gearbest - or should I say GearWorst. It seems you get either a great experience with this company or a horrible one with very little in-between.
Update: Eventually they did get back to me and all my items were shipped and received. Apparently they were out of stock and waited over a month to get stock without letting me know of the issue. It seems that their stock and the website are not linked so there is no way to know if you are ordering something in stock or not - a very big problem. The other issue was that they ship from multiple warehouses. Part of my shipment to here in Canada came via China Post/Canada Post and part came via DHL. There were brokerage fees on the DHL shipment that made the whole cost ordering from GearBest way too high. There is no way when you make the order to know which warehouse the order ships from and what shipping method is used. The whole shipping experience (when, delivery time, and how) was completely unpredictable, even when paying for expedited shipping. The company is legitimate but they have serious issues related to inventory and shipping.
Site very reliable, good shipping time and very good products. Customer service is very helpful and quick to respond.
I placed an order 12 Sep 15. It is now 23 Dec and I have not received my order. I have contacted customer service and was told that even though shipping is 10 - 45 days (at time of order the site says 4-10) my delivery deadline doesn't expire until 17 Dec... according to them i am lucky because most companies it is 180 days. WOW gearbest i sure do feel lucky
Great experience, and a great product. Have ordered a few items from this site and always a good experience. Will be ordering from them in the future.
Order No.: WW**************
Placed an order weeks ago - paid extra to have it shipped sooner - GearBest is still 'processing' the order - tried customer service multiple times with no response from them - lesson learned thats for sure. Will NEVER order from them again
Dear Ryan,
We're extremely grateful for your constructive feedback.
We apologize for any inconvenience and hope that we will have another opportunity to ship you one of our fine products.
Thank you again for bringing these matters to our attention.
We will also contact the customer to apologize for the delay and offer an accommodation for their troubles and inconvenience. We feel that this is the least we can do in the circumstances.
Gearbest.com
Ordered items last month. They were never dispatched.
Contacted them via their asking about it last week, no reply.
Contacted them requesting a cancelation of order and refund 2 days ago, no reply.
Persueing the case through PayPal now.
Do Gearbest even have staff working there, or is it just one guy writing email advertising from home?
Dear Court,
We're extremely grateful for your constructive feedback.
We apologize for any inconvenience and hope that we will have another opportunity to ship you one of our fine products.
Thank you again for bringing these matters to our attention.
We will also contact the customer to apologize for the delay and offer an accommodation for their troubles and inconvenience. We feel that this is the least we can do in the circumstances.
Gearbest.com
After 10 days of no contact they emailed and said they shipped correct charger
Dear James,
We are so grateful for this feedback. It means a lot to us.
We can not apologize enough for the inconvenience caused for you.
Could you please tell us your order number or ticket number so that we can offer you a better solution?
We want to say thank you for providing us with important information about your situation.
Gearbest.com
Poor service, i ordered a tablet 10 days ago and i have received nothing, this people has the worst customer service ever, i left them an email 2 days ago with no response, there is not phone number to call and file a claim and if you try to contact them through the live chat option then it says that all his representative are too busy, dont buy this company or you will regret
Dear Jake,
We're extremely grateful for your constructive feedback.
We apologize for any inconvenience and hope that we will have another opportunity to ship you one of our fine products.
Thank you again for bringing these matters to our attention.
We will also contact the customer to apologize for the delay and offer an accommodation for their troubles and inconvenience. We feel that this is the least we can do in the circumstances.
Gearbest.com
I need to contact them about my package it has been a week and a half after estimated shipping time and i ordered expidited shipping and need it as a gift
I am a Canadian living in Vancouver BC and have dealt with Gearbest for the last year or so. Their products are good, delivery time is acceptable and their communication is prompt, short but sometimes lacking a bit. Although most products comes with limited Chinese instructions but sometimes you can get a review or a video that helps and might explains about your product. Overall a pleasant company to deal with.
The store often sell goods at very attractive prices. The order W************** was made 10.26.2015, 10.30.2015 sent, as evidenced by the photo package. 11/13/2015 goods have been received - a total of 18 days - it's very good for delivery to Russia. Were obtained 2 original LED lamps Xiaomi, everything fits the description.
Worst company I've ever dealt with!
Stay away at all cost you've been warned! They have no business taking peoples money! My cat could run a more professional business!
Dear Angellio,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.
We are also upset at the customer's dissatisfaction and want to ensure they are perfectly satisfied with their experience. We need to identify where the disconnect was so we may prevent it from happening again.
Could you please tell us your order number or tracking number or ticket number so that we can offer a better solution?
We value your patronage and wish to continue serving you in the best way possible.
Gearbest.com
Bought at Gearbest backlight Xiaomi Utility LED Light Portable CSS (order # W**************) blue, excellent lighting, performed qualitatively, is shining brightly, the minimum price, good packaging. Thank Gearbest!
I have ordered a micro usb charging cable from this website (http://www.gearbest.com/cables-adapter/pp_*******.html) although I was very hesitant to order from an abroad company, it was only £0.70 so I thought it wouldn't be a huge loss, and gave it a try. But, even though the delivery took around 20 days, I think that I certainly received what I paid for, and the cable is honestly more durable than some that I have purchased in a UK store in the past.
In the store gearbest.com ordered W**************. The order was shipped after five days and it was delivery in 20 days. The high-quality packaging, came a great product. The action cam i order (Firefly 6s) is very good, it works very well and with the last firmware update it is also better.
I am very satiesfied with all my order on this Site.
I'm pissed off. Had I done alittle more research on the website I wouldn't have wasted $200. Now I'm $200 in the gutter. Tried to track my package and all its saying is "processing" and "undefined". I'm getting sooo pissed because that's a lot of money to be taking from someone. This website should be SHUT DOWN and everyone should be able to get their money back. This is ridiculous.
Dear Neenee,
We're extremely grateful for your constructive feedback.
We apologize for any inconvenience and hope that we will have another opportunity to ship you one of our fine products.
It would be very appreciated that you could reply us in original tickets.
Many thanks.
Gearbest.com
I have made few orders on GearBest.The first one was smartphone, when I received the parcel I was happy The original smartphone for less price than others shops had. The delivery was to door. The payment through PayPal also included
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Scott,
We're extremely grateful for your constructive feedback.
We apologize for any inconvenience and hope that we will have another opportunity to ship you one of our fine products.
Thank you again for bringing these matters to our attention.
We will also contact the customer to apologize for the delay and offer an accommodation for their troubles and inconvenience. We feel that this is the least we can do in the circumstances.
Gearbest.com