GearbestReviews 10,706

I ordered 2x phones 'oukitel u7 pro '
Order was at 12/3/2015 the order status was proccsing and now we are 12/24/2015 and the order was not shipped yet so i opened a ticket at paypal week ago and they don't replay. Its just dcam site annd this reviews with 5 stars ' oh i loved the ites fast shipping arrived soon ' are fake to get you to buy from them and take your money so don't buy from them pay little more at other store's better than buying from this $#*!y fake store

My headphones started to break in the middle of September. I found gearbest's light-up blue headphones and I fell in love. Bought them on Sept 21. I used flat-rate shipping, which promised it would be delivered anywhere between 10 - 25 business days. A month and some days later, I was concerned they got lost in the mail. With flat-rate shipping, I was not provided a shipping number, so i couldn't check where they were. I sent a ticket telling them my package was missing, and they said I had to wait the set '2 months' before i can report a missing package. I waited. Returned on November 23 after checking with neighbors and the post office. At this point my current headphones are completely broken.

The lady I was talking to would wait 2 days to reply between my messages, despite their policy on replying in under 24 hours. Then when she asked how i would like my refund, i replied, and she didn't answer for over a week. DESPITE me sending multiple messages. While waiting, I decided to read their refunds policy, then I got worried because it said they had a limited time period they could deliver the return, but it didn't specify how long. Finally I opened a new ticket and got a reply 3 days later. My refund came 3 days after that. Not into my bank account, no. Into my 'gearbest wallet' so i would have to wash and repeat this whole thing again.

I order the headphones, this time with normal priority shipping (+$1.80) on the 10th of December, the day I got finally got my so-called refund. The priority shipping promises to deliver between 7-10 business days. Its the 23rd now. I received my first tracking update about an hour ago. It was just shipped today.

I ordered almost $400 in merchandise from gearbest.com on 12/5. My order did not arrive for some time. I submitted a ticket 5 days ago with no response. Today, a package came with only three out of 33 items ordered. This means they have not shipped $340 of my order and no telling what the status is. Advice to customers, dispute the credit card charge and file a complaint with the US Attorney General.

Also, any 5 star review on this site for gearbest.com is fake and you can tell by the wording and structure. Do yourself a favor and don't buy from gearbest.com. You will save yourself much disappointment. I find it quite curious that gearbest.com can respond to these poor reviews, but not answer the tickets in their system. Bad!

I purchased a tablet from Gear Best because they advertise a 45 day return policy. The tablet was to come with a Bluetooth keyboard and case. When I received the tablet it had a defective screen and no keyboard/case. I immediately enter a ticket and after 7 days did not received a response. Their policy is to respond in 24 hours. I sent an inquiry on the same ticket but again not response. I entered a second ticket but only was told that it would be handled by the first tick. Gear Best has since closed my first ticked without any attempt to contact me.

"Gearbest is a great site that has a variety of categories to choose from. I ordered from them three times, and the quality of their products are high Q. Their clothing is priced affordable plus they look like what is pictured. I plan on buying more stuff any chance I can get. I also plan on shopping for Christmas gifts on here as well. I have had no problems with my order. I am very much satisfied with Gearbest service. There are several shipping speeds to choose from (free - $10+. They give everyone of their customers options. That is one of the best things about Gearbest. Another great thing about the site is that they give you points for every purchase, and by doing things on they site. Customer service seems prompt. Shipping is pretty well but it's worth the wait if you decided not to spend money on faster shipping. Payment is also easy as long as you have a PayPal account and, or credit card. There technical service is great I assume, because I haven't had any issues with them at this point in time. Gearbest has awesome overall service. LS ~ Customer - Order # W************** "

I'm very upset about this company. I was looking for a particular item for a Christmas gift. Ordered on 12/11/15 Two days later money was taken from my account as expected. But item has only just shipped today 12/23/15! Are your fricken kidding me! I asked for an update from them several times and all you get is a standardized response. Next time I'll pay the $5.00 more that I found on a different site for the product to ensure it actually gets here in a timely manor. I'm very unhappy right now! This company is quick to take your money but not quick to ship. Ordered on 12/12/15 but it wont arrive until the end of the 1st week of January. WTF

I would like to upgrade my review. First of all if you need it soon, choose expitded shipping. Even though I didn't receive my stuff until after Christmas. They were always in contact with me, and also refunded me for the shipping cost. Everything ships from China. That being said, I should have paid attention to that and ordered earlier. I must give support credit on always answering my questions and keeping me up to date with what was going on. I have upgraded their stars, and would just tell everyone that if you don't need it in a hurry then choose standard shipping, otherwise expedited shipping and give it 2-3 weeks for delivery. Their customer support is better than some very highly rated companies.