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Gearbest

3.7
gearbest.com

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Gearbest Reviews Summary

The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.

This summary is generated by AI, based on text from customer reviews

service
3,481
value
3,457
shipping
3,489
returns
2,583
quality
3,436

We monitor reviews for authenticity

RU
1 review
0 helpful votes
Follow Dmitry V.
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Great store with a lots of products at low price. Most current sales with good discounts. In this store, I made about 10 purchases. All the goods have been delivered without damage and quickly. Last buying Klarus C2 Battery Charger (Order No.: W**************) was paid through PayPal and delivered by the Netherlands Post surface mail three weeks in Russia. Goods came in the original packaging without any damage. I am satisfied and therefore continue to plan to make purchases in this shop. I recommend this store.

Date of experience: January 2, 2016
Spain
1 review
0 helpful votes
Follow Adrian M.
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I love buying in Gearbest. They have all the products I'm always looking for in the best price.
They have a lots of products with free shipping for Spain and lots of different places.
They always make a picture of your package before shipping it, that which confidence to the seller.
If there is something to improve is only the user experience (UX) of the website.
But is amazing! I enjoyed lot of products with them at the lowest price :)

Date of experience: January 2, 2016
California
1 review
0 helpful votes
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My recently received order is W************** dated 11/17/2015. Received in good timing and as described with no issues, very happy with the device I received at a good price. I'm a frequent buyer of Gearbest and usually buy at least 2-3 times a month from them. Very happy with their services and the products they list on their site. Prices are cheap and offer good value for money with good shipping options, including free shipping as well as the express shipping services, so you have a choice. In particular I enjoy when they have their 'flash sales' and certain products are at very low prices for limited periods! Customer service has much been improved in recent times and any questions regarding products or orders placed are answered promptly within 24 hours, the live chat function for customer service is also a bonus. Overall, very pleased with Gearbest and will continue to buy from them, so worth recommending A++++

+3
Date of experience: January 2, 2016
Slovakia
1 review
0 helpful votes
Follow Mikulas K.
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This is my fifth order from Gearbest and I´d gladly recommend them to everyone. I´ve ordered from both their Chinese and European warehouse and all my goods arrived undamaged and in reasonable time. Their staff was willing to promptly answer my questions about the products and above all, their prices are the best I could find on the internet. 100%satisfaction

Date of experience: January 2, 2016
Washington
1 review
0 helpful votes
Follow Sergey M.
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This is very good store with low prices. I ordered the goods a few times and no any problems. They have good support, fast shipping and original products. I will recommended it to all!

Date of experience: January 2, 2016
Romania
1 review
0 helpful votes
Follow Mihai L.
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Hello. I have placed 4 orders on gearbest and already received one of them (WW**************) and the oher 3 are on their way. The cost of the products is excellent and there is free shipping. The shipping time is also very good considering that I have received my product to Romania in less then 15 days. If they keep this up I will definetely keep buying from gearbest. Thank you gearbest!

Date of experience: January 2, 2016
New Jersey
1 review
0 helpful votes
Follow Glenn Y.
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I came across this website while browsing for a new cell phone. As an American I had the the notion in my head that all non brand name products from China are of poor quality and despite how shockingly inexpensive they are, not worth the money. While that may be true of other sites but not GEARBEST. I am constantly amazed by the quality products sold by them, and was unaware of all the top-notch Chinese brands that we Americans are unaware of, and I am constantly referring all of my friends to their site. If you are looking for electronics and components of all types please check them out, you will not be disappointed.

Date of experience: January 1, 2016
Germany
1 review
0 helpful votes
Follow Lorenz V.
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I am very satisfied customer at Gearbest. I first ordered from them back in October 2015 and have since ordered 8 different items, from vaping gear to a mobile phone. Each time the package has arrived with 2 weeks shipping time only to Germany, and that is via unregistered surface mail and no shipping costs for me! I am very surprised by that since at Fasttech even registered air mail has taken 3 to 5 weeks to arrive from China!

The customer service has always been helpful and friendly, never did I have any negative communcation with them and the english they write is pretty good - at least good enough for a German:)

The prices are absolutely on the low side, which is great and they take Paypal, so you are also protected by the PayPal buyer protection! They are cheaper than most shops in China, yet the quality of service and especially delivery times are MUCH better each time and they also do have discount coupons (see Google) on top.

I really couldn´t ask for me, they are my new favorite China shop!

Date of experience: January 1, 2016
Ohio
1 review
2 helpful votes
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3 months for an order
January 2, 2016

If u need something this year not the place to order from

Date of experience: January 1, 2016
Lily L. Gearbest Rep
over a year old

Dear Fred,

Thank you for your important feedback and for letting us about your experience with us.

We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.

We have reached out to this customer to personally apologize for what happened. From time to time with thousands of shipments there will be an occasional issue with shipping. Our procedure is designed to handle situations like this one quickly and efficiently. For this customer we were neither quick nor efficient and for that reason, we are retracing what exactly went so wrong so we can avoid such inefficiencies in the future.

While the customer left a negative review, we are always happy to look closely at the feedback and implement improvements for the best customer experience possible.

We value your patronage and wish to continue serving you in the best way possible.

Best Regards,
Gearbest.com

Belarus
1 review
0 helpful votes
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Good
January 2, 2016

Good website. I have many orders on it and every time all was very good: fast shipping, good service, high quality, cheap.

Date of experience: January 1, 2016
RU
1 review
0 helpful votes
Follow Dmitry I.
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S for Satisfaction
January 2, 2016

Hello! I want to share my great experiences with GearBest.
I had to order a silicone case for my new Redmi Note 3, and I'm very glad I chose this seller!
Despite the fact that I ordered such a trifle as smartphone case, GearBest process and ship my order very fast. Also, store workers photographed my parcel for free, so now I know how my package will look at my post office. In addition, the store gave the track number. I can to click in my account "View Tracking Message" and find out where is my package - it's a great feature.
In conclusion, I would like to note that the shop carries out regular discounts and promotions, so it is always possible to make a bargain.
Order No.: W**************, Dec 25 2015

Date of experience: January 1, 2016
Spain
1 review
0 helpful votes
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Quick and easy.
January 2, 2016

My order was send and received on time and perfect conditions. Good price and quality. I will repeat with Gearbest. No doubt. My device is working properly. Good stuff.

Date of experience: January 1, 2016
Brazil
1 review
0 helpful votes
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GearBest melhor chines
January 2, 2016

"Nunca tiva de confiança Comprar Pela internet Muito Menos EM Internacionais do site, Mais uma GearBest me Passou Toda a tranquilidade da Precisa, Hoje confio Mais Nela fazer that em locais Nacionais.
Tudo Chegou Como o combinado em perfeito estado de conservaç à £ o, pretendo Fazer os Outros Pedidos em breve. "

Date of experience: January 1, 2016
Ukraine
1 review
1 helpful vote
Follow Artem G.
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Recommend buying in the store, good product and service. Ordered Practical Phone Screen Protector, order no: W**************. I am very happy with the purchase and will buy here again.

Date of experience: January 1, 2016
California
1 review
5 helpful votes
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Don't buy from them.
January 1, 2016

This is a very bad company to buy from. Your packages wont arrive i paid for extra shipping to get it in a week, here we are 3 weeks later it still says its on its way never shioped out. The company that they said has it doesn't have a valid phone number either if you buy anything close your card down and report it as fraud.

Date of experience: December 31, 2015
Lily L. Gearbest Rep
over a year old

Dear stormy,

Thank you for taking your time to write your review. We really appreciate the feedback.

First, I want to offer my sincerest apologies to you for the issue.

We apologize for any inconvenience and hope that we will have another opportunity to ship you one of our fine products safely and efficiently.

Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.

You are a valued customer, and we are committed to providing you with the best service possible.

Best Regards.
Gearbest.com

Illinois
1 review
1 helpful vote
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This website is a very good for man people who like rc's. This website has very good customer service and has the lowest prices. They have year around sales to help you out. To me, i found this website to be one of the best for what it sales.

Date of experience: December 31, 2015
Illinois
2 reviews
3 helpful votes
Follow Randall C.
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When I was looking for a replacement control board for my dead quadcopter, almost nobody carried it, or if they did, it was outrageously priced. Then I found GearBest. Of course, never having heard of them, I did a bit of research and found some negative reviews on them and was initially taken aback. So I did what any reasonable person would do: Order from GearBest and their competitor at the same time. My GearBest Order was WW************** and my nickname there is Rendus. Not only was GearBest less than half the price of the competitor, I got in in 10 fewer days than the competitor! I'm convinced that people who order from GearBest have never ordered directly from a Chinese supplier before and have not read the terms and conditions on their site. Yes, it takes up to 5 business days to process a payment, there's a lot of stolen credit cards out there and at their low prices, they aren't going to sell stuff for free, especially at their small margins. And to keep prices low, they use the cheapest shipping. It took 29 days from when I ordered until when I got the control board, but the other supplier took 39 days, so you just have to understand shipping from halfway around the world. I'm definitely a happy customer just passing along some knowledge.

Date of experience: December 31, 2015
Poland
1 review
0 helpful votes
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I ordered Xiaomi products from Gearbest twice and i can truly recommend this shop. Products are original and works great. They dispatch package really quickly and good prepared for the trip. I love them!

Date of experience: December 31, 2015
Ohio
1 review
1 helpful vote
Follow Elora G.
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I ordered an item at the end of November. This order status was still listed as processing ten days later. I inquired why, they informed me it was on back order and would take a few more days until it would be shipped. At this moment, I replied that it was fine and they could cancel and refund the order.
They shipped it.
I lost contact with them after explaining multiple times I did not want this item, and only did they try to contact me back after I opened a dispute with Paypal. It is now Dec. 31st, and I still probably won't be able to receive the item until this upcoming Monday to refuse it.

Date of experience: December 31, 2015
Lily L. Gearbest Rep
over a year old

Dear Elora,

Thank you so much for your important feedback. We are always very grateful to hear from our customers.

We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.

We apologize for any inconvenience and hope that we will have another opportunity to ship you one of our fine products. We cannot apologize enough for any inconveniences this may have caused you... or any of our customers.

We are grateful to all who take the time to review us and while the terrific reviews are lovely to get, it is the ones that tell us where we can improve that are invaluable.

Thank you again for bringing these matters to our attention.

Best Regards,
Gearbest.com

New Jersey
1 review
2 helpful votes
Follow Annette P.
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I ordered a drone from this company on cyber monday and I remember seeing it would get here by Christmas. Today December 31st it still has not been recieved. Everytime I contact them the "acceptable shipping time" that I apparently agreed to lengthens- now it is up to 45 days which would get the item here by the end of January. I think they should hae been VERY CLEAR about when orders would get here and I think that when it did not get here by Christmas I should have been issued a refund. Also, they state package tracking is available but it is not up to date, getting stuck up to 10 days on the same place,

Date of experience: December 31, 2015
Lily L. Gearbest Rep
over a year old

Dear Annette,

Thank you for taking your time to write your review. We really appreciate the feedback.

First, I want to offer my sincerest apologies to you for the issue.

We apologize for any inconvenience and hope that we will have another opportunity to ship you one of our fine products safely and efficiently.

Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.

You are a valued customer, and we are committed to providing you with the best service possible.

Best Regards.
Gearbest.com

From the business

Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.


gearbest.com
Coventry, WMID, United Kingdom