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Gearbest

3.7
gearbest.com

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Gearbest Reviews Summary

The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.

This summary is generated by AI, based on text from customer reviews

service
3,481
value
3,457
shipping
3,489
returns
2,583
quality
3,436

We monitor reviews for authenticity

Ukraine
1 review
0 helpful votes
Follow Andrew J.
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Shopping at gearbest
January 5, 2016

I have a long time of buying on a Internet shops. And gearbest one of my favorite stores. Irstly because of good stock, and of course different prices.
Secondly, I'm not afraid to get fake or poor quality goods, as gaerbest sells only original products. And that is why I am confident that this product will come to me.
Just want to point out a quick delivery to Ukraine goods come in 2-3 weeks, which is very good.
I ordered xiaomi piston 3 (order number W**************) and was very pleased. Great headphones. Best for your price!
I am very pleased with the work shop. And I can advise it for your purchases!

Date of experience: January 4, 2016
Lithuania
1 review
0 helpful votes
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In my opinion Gearbest is one of the best places to buy products from china... There are a lot of discounts every day, customer service in my opinion is very fast and professional, at least for me comparing to other chinese shops products arrive very fast up to a month when from shops like Aliexpress it can take longer thant 2 months... The last thing I bought from them was Easycast Hdmi dongle the quality is very good and the price was very low too, it arrived in about 3-4 weeks and it does what it has to do.
I think that Gearbest is very good chinese/asian product shop.

Date of experience: January 4, 2016
Ukraine
1 review
0 helpful votes
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I ordered this site headphone Xiaomi Piston 3 and Xiaomi Pocket *******mAh it was Nov 13,2015, order No.: W**************. Additionally, bought the track code came about 25 days, the original goods, bonus points for the order a pleasant surprise) Wonderful and helpful store!

Date of experience: January 4, 2016
Ukraine
1 review
0 helpful votes
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Gearbest the best!
January 5, 2016

"Order W************** Original XiaoMi Yi 1080P Ambarella A7LS WIFI Sports Action Camera (Travel Edition)
Price with FREE shipping to North America in the last 7 days, above all praise!
1. communication with the seller as soon as possible!
2. The product corresponds exactly to the description!
3. fast delivery! 7 days!
4. Excellent quality product!
Everything was wonderful, as always! Am will buy in Gearbest!
Very satisfied with the store Gearbest!"

Date of experience: January 3, 2016
Indonesia
1 review
1 helpful vote
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I recommend this site, Very good products & price, so I decided to buy here. After payment send me item photos and track number. Take about 3-4 weeks delivery to my country. The Xiaomi are original though. No problems at all, currently just waiting my recent order, hope will be landed nearly and safely.

Date of experience: January 3, 2016
Canada
1 review
0 helpful votes
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"One of the best online shops. Smoker for 31 years and was looking for a site with the best price, fast delivery and a very user friendly site. Found my evic vt on Gearbest and will keep on shopping here! Now have an ehpro morph sub ohm tank on order! Give it a try!"

Date of experience: January 3, 2016
District of Columbia
2 reviews
1 helpful vote
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My friend tell me for online store Gearbest. Since then i always look and shop on this site. I can say nothing but praise for them. Excellent support and fast delivery. In my opinion they have the best prices on the net and also often large discounts.

Date of experience: January 3, 2016
Italy
1 review
0 helpful votes
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Ciao sono Antonello, volevo condividere l'ottima esperienza avuto con gearbest.com.
Ho acquistato il telefono DOOGEE Y100 Pro 5.0 pollici Android 5.1 4G LTE Smartphone 2 GB di RAM 16 GB ROM il 07/07/2015 e sono molto soddisfatto del prodotto, un ottimo rapporto qualità prezzo, il telefono è veloce e si comporta bene in ogni occasione.

Date of experience: January 3, 2016
RU
1 review
0 helpful votes
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Gearbest is my favorite online store from here I buy Chinese electronics. They sell all kind of stuff - from clothing to smartphones and RC toys. They have cheap prices and good online support service. Back in September-October I bought several items from them, including accessories for iphone. All these orders were quickly dispatched and arrived in two weeks. Quality and price of these goods excellent, it is hard to find a better deal on other sites,

Date of experience: January 3, 2016
Poland
1 review
0 helpful votes
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AMAZFIT A1603
January 3, 2016

Fast shipping, good quality. Nothing more to tell, only Gearbest.com - the best shop! Thank you for the best smartband. I'm wearing Amazfit by all day.
Gearbest order number: W**************
Date: 2018-03-22 13:59:04

Please check Gearbest.com - you find there many interesting things

Date of experience: January 3, 2016
GB
1 review
3 helpful votes
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Purchase 2 Hoover boards on the 9th November 2015, it stated in stock allow up to 28 days plenty of time for them to arrive for Christmas. Contacted Gearbest via email around the 4th of December as I hadn't had an email to say they've been dispatched yet. Email from Gearbest said be patient and I would get them in time for Christmas. I emailed again around the 14th saying if they could not guarantee then for Christmas then I do not want them. I again got email to be patient and they had been dispatched and I couldn't cancel. Hoover boards still haven't arrived 3rd January 2016 had to buy to more so my kids wasn't disappointed on Christmas. When theses boards to eventually arrive I have to pay the cost to return them to China with out getting my postage costs back. Then I will see how long it takes to get my refund lol. Avoid these companies your better of paying a little bit more and not being left disappointed by there false advertising.

Date of experience: January 3, 2016
Lily L. Gearbest Rep
over a year old

Dear Wayne,

Thank you for your valuable feedback. We always look forward to hearing from our valued customers.

We are also upset at the customer's dissatisfaction and want to ensure they are perfectly satisfied with their experience. We need to identify where the disconnect was so we may prevent it from happening again.

Could you please tell us your order number or tracking number or ticket number so that we can offer a better solution?

We value your patronage and wish to continue serving you in the best way possible.

Gearbest.com

Kentucky
1 review
1 helpful vote
Follow Zhijun G.
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This company is very dishonest. I ordered a bluedio m3 headphone from them on 11/30/2015 (order #ww**************)I received a shipment 4 weeks later, which contain an m2 headphone which is old generation. The sound quality of the headphone is so poor (no bass at all) that it is probably a copy item not an authentic one. I contacted the company 3 times. The company refuse to send me a correct item and only offer to give me their GB points worth less than half of what i paid to buy their stuff. My purchase is not a big price item, not a big loss to me but this compony need to be exposed. You are at risk to buy from this company. It will take 4 weeks to receive your order. You may get an old or copy item. You will not get your money back

Date of experience: January 3, 2016
Jordan
2 reviews
2 helpful votes
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After a long debate with the customer service of gear best to refund me they did it. Then I placed my next order but guess what! Same bad customer service. It has been 8 days now and I don't now where is my package. They sent me a tracking # on Feb. 2nd but this tracking # is not working at all. So I contacted customer service 5 days ago without any respond.

I advice you to not buy anything from Gearbest.

Date of experience: January 3, 2016
Lily L. Gearbest Rep
over a year old

Dear Mohammad,

We're extremely grateful for your constructive feedback.

We apologize for any inconvenience and hope that we will have another opportunity to ship you one of our fine products.

It would be very appreciated that you could reply us in original tickets.

Many thanks.

Gearbest.com

Viet Nam
1 review
0 helpful votes
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I found GearBest while I watched a review on YouTube. First time, I visited and ordered a toy for my little princess. I ordered in 30 November 2015 and received on 02 January 2016 (freeship), the toy isn't different with images and describe on GearBest. And they parked it carefully, GearBest is one of the best online business sites IMO.

Date of experience: January 3, 2016
Ukraine
1 review
0 helpful votes
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I recommend
January 3, 2016

I recommend "Very good price, so I decided to buy here. After payment send me photos send and track number. Fast delivery. The goods are very happy. No problems had to Gearbest. Order W**************

Date of experience: January 3, 2016
RU
1 review
0 helpful votes
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Shipping
January 3, 2016

"He received 10 days after dispatch. Excellent shop! Very helpful shop! They answered all my questions!

Date of experience: January 3, 2016
Spain
1 review
0 helpful votes
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Gerarbest good
January 3, 2016

Me gusta gearbest porque siempre que he tenidos problemas me los han resuelto y porque tienen almacen en europa

Date of experience: January 2, 2016
Nevada
1 review
4 helpful votes
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SCAM
January 2, 2016

It has been 2 months since my orders and it has not come. Where is my order?
This is a scam, they are nothing but thief, they give you a ran around. Total scam, they take your money and never hear from them again. Below is their written pledge $#*!ing Lies.
" Our mission-
At GearBest, our vision is simple: to become the premier online electronics seller by providing an unparalleled selection of the very best gadgets, an unbeatable shopping experience, prompt shipping and exceptional customer service that exceeds expectations.
For us, the customer is always king. Our total commitment to customers empowers us to work closely together with every customer. When you buy from us, the sale is not complete when we ship your order, it is complete when you are totally satisfied."
So folks as you can see they are $#*!ing Liars. Scumbag and a thief. So Gearbest you are in my $#*! you List.

Date of experience: January 2, 2016
South Carolina
2 reviews
5 helpful votes
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Still waiting
January 2, 2016

Ordered on Dec. 15th. Three weeks later no shipment. 3 to 10 business days is what was supposed to be the shipping time. I sent an email to track item. No tracking number. Order was shipped on the 22nd so they claim. The time span was up before they shipped it. I have since read a lot of negative reviews. Bottom line is avoid this business.

Date of experience: January 2, 2016
Lily L. Gearbest Rep
over a year old

Dear Ron,

Thank you for taking your time to write your review. We really appreciate the feedback.

First, I want to offer my sincerest apologies to you for the issue.

We apologize for any inconvenience and hope that we will have another opportunity to ship you one of our fine products safely and efficiently.

Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.

You are a valued customer, and we are committed to providing you with the best service possible.

Best Regards.
Gearbest.com

RU
1 review
0 helpful votes
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This store is very low prices and fast shipping. I already bought quite a few things on gearbest and all goods bought are of good quality. I love this store, recommend to your friends everything!
One of purchased goods, this original Xiaomi Pocket *******mAh, Order No.: W**************.
The goods original, was held under the serial number.

Date of experience: January 2, 2016

From the business

Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.


gearbest.com
Coventry, WMID, United Kingdom