Gearbest
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Gearbest Reviews Summary
The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
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I am absolutely delighted with the service gearbest, it was the first time I bought and the truth is that the shipment arrived fast and secure. It will not be the last time that I buy in Gearbest
Very pleased with item, low price and excellent quality. Sent the order in three days, all questions in tickets technical support answered quickly and professionally. Easy payment with Paypal. Recommend this shop. They also have very good prices.
No es la primera vez que compro algo en Gearbest y seguramente no será la última. Los envíos llegan rapidos y los precios son de lo más asequibles en internet.
El servicio postventa responde rápido, y de momento, ha resuelto sin problemas todas mis dudas.
Muchas gracias!
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It is not the first time I buy something from Gearbest and surely not the last. Shipments arrive fast and the prices are the most affordable on the internet.
After-sales service responds quickly, and so far, seamlessly resolved all my doubts.
Thank you!
The first time was a little scary to buy a new product. In my happiness, good store. Now I'll be there always buy. I like their site. Very comfortably. My order was shipped quickly. On the way to my departure postradalo. Prishlo not all safe and sound! I tell you, do not be afraid. The shop is worth a look. I recommend!
Placed an order for a computer mouse. Sent very quickly. The parcel arrived quickly. The mouse was Packed in a cardboard box and wrapped in a thick layer of bubbly film.
The mouse is very comfortable in the hand is comfortable, does not slip. Operates on 2 AAA batteries.
I will be ordering more in this store.
I have placed 4 orders on gearbest and already received two of them I´ve ordered from both their Chinese and European warehouse And I m very satisfied with Gearbest and their customer care Shipping from EU warehouse is very fast Gearbest is my favourite shop
I liked the shop. Good staff.We sent quickly. Packaged goods very well. Sending came quickly and without damage. I recommend this store. You can trust them.
I have been dealing with companies in China/HK for over 15 years, this is the worst experience I've ever had and this company gives all good Chinese companies a very bad name!
Ordered two items on 2nd Dec (Smartwatch and Tablet), shipping time was advised as 5-7 days. I had to chase on 12th Dec as I received no shipping notification. It took them two days to respond and advise a tracking number.
On 22nd Dec I received my order as I'd paid extra TNT & insurance BUT they only sent one item. At no point did they advise the second item (which was a present for someone!) was not sent - so they completely deceived me!
I chased on 22nd Dec as to where the other item was. They responded on the 26th Dec (this was so late that I opened a paypal dispute in the meanwhile!), they advised that the second item (Teclast Tablet) was on back order and I need to wait a further 5-7 days or get a refund or credit into my account with a few points.
I asked for a credit but in order to get this they insisted I close the paypal dispute first! I refused this and asked for a refund instead, they still insisted that I close the paypal dispute before they would issue a refund as this was their company policy!
Naturally I was not going to close the paypal dispute and lose my chance of getting my money back so I escalated it and eventually got my money back via paypal! I'm still out of pocket because I paid extra for TNT express shipping and insurance but that was supposed to be for both items not just one!
Will I ever deal with this company again? NOT A CHANCE!
Ordered on 17th December and paid for expedited delivery from the EU warehouse. It is now 2 1/2 weeks later but still has not arrived and now I have been hit with a 20% import tax bill as it has been shipped from China. Apparently it is in the small print that this may happen and you are liable. Guess that is why it looks cheap on their website.
Would not use them again.
Dear Mark,
Thank you for sharing your experience with us. Our goal here is to exceed our customer's expectations during each shopping. We regret to hear that we did not meet your expectations in terms of product quality and customer services and extend our sincere apologies.
We have sent you an email to your ma****@******d.com with top solution.
Please check and give a confirmation back.
Thank you for your time.
Gearbest.com
I dont recomend them. I made an order Nov. 8 and paid for fast shipping but it has not arrived. When you contact customer service and ask for refund then "boom" they say that "has been shipped". They send me a tracking code but it has been with "Shipment information received" since Dec. 24. Customer service does not help.
Also i have been waiting for over 60 days (47 working days) so i have been patient.
And dont expect anything for compisation for your patience.
Angry customer and scam
Dear Ivar,
We're extremely grateful for your constructive feedback.
We apologize for any inconvenience and hope that we will have another opportunity to ship you one of our fine products.
It would be very appreciated that you could reply us in original tickets.
Many thanks.
Gearbest.com
Gearbest is a very reputable online retailer.The prices are outstanding, I placed and order on 10/17/15 wp**************. I received it in a timely manner, excellent customer service all my questions were answered. I have since placed three more order with electronics, clothes I know I get more for my money.
Thanks gearbest
I've ordered now several times on GearBest and only have a good experience. They have warehouses in China, Europe, USA, and Russia. So whichever is closer to you, you can get your item even faster.
I always choose shipping from China, and i live in Germany, still the items always arrived within two weeks. Thats very fast for a parcel from China.
They have low prices and a large range of items.
If you have questions the support answers very quick.
I can only recommend this online shop
Spare parts for my Cheerson CX 20 are the originals although taken from the site EU have a very low price compared to other sites, then if you buy the house in China even more.
I ricambi per il mio Cheerson CX20 venduti da GB sono originali hanno prezzi davvero competitivi rispetto ad altri negozi online consiglio di tenere d'occhio le varie offerte che propongono ogni giorno sia dalla Cina che da UK
I want to share my great experience with my Green High Power Military Laser 303
It's a very good quality with a low price
I am really happy with it
Overall is the best green laser ever bought.
Hello, recently I needed film for iPhone 6, everywhere unrealistically high prices and low quality of this product, but ordering it from the online shop GearBest, I was pleasantly surprised! I was struck by unrealistically low price and quality of this product, so I was very pleased with the buyer! I advise everyone to this store, they have ridiculous prices and prompt support! Good shopping!)))
Very pleased with item, low price and excellent quality. Sent the order in two days, all questions technical support answered quickly and professionally. Recommend.
Package has been returned to them, because incorrect address. But Gearbest, do not give me my money or re-shipping product. I'll take my money or products
You have no right
Dear murat,
We're extremely grateful for your constructive feedback.
We apologize for any inconvenience and hope that we will have another opportunity to ship you one of our fine products.
Thank you again for bringing these matters to our attention.
We will also contact the customer to apologize for the delay and offer an accommodation for their troubles and inconvenience. We feel that this is the least we can do in the circumstances.
Gearbest.com
I buying Oct 14,2015 with GearBest Phone Screen Protector for my iPhone 6S
I buy it to USD 0.10! It real only with GearBest.
I happy!
Order No.: W**************
I've bought G1WH on Gearbest in 2014. There is 2016 and I'm still using this DVR. Original product! This is not a cheap fake. Recording very good in 1080p. From China to Poland it took about 2-3 weeks - very good time. Order - no. W************** - dudek89 - November 10 2014.
As the name suggests, Gearbest is the BEST reseller when it comes to chinese and import gadget.
It's a must go site for all the technology lovers who like to be always up-to-date with the latest gadgets and products.
Gearbest has the lowest prices and offers a variety of shipping option that always satisfies the customers.
From the business
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Iftikhar,
We're extremely grateful for your constructive feedback.
We apologize for any inconvenience and hope that we will have another opportunity to ship you one of our fine products.
It would be very appreciated that you could reply us in original tickets T15******936.
Many thanks.
Gearbest.com