GearbestReviews 10,706

I bought a tablet from GB. After 41 days the tablet will no longer turn on. I opened a ticket at 43 days and they are telling me that I'm not eligible for a refund. My options are ship it back to them (which I pay shipping) and they will fix it (I have my doubts). I can keep the useless tablet and they will give me a $35 credit at GB or I can have it fixed on my own dime. I find all options completely unacceptable. This is a defective item and should be fixed or replaced at no charge to me! Customer service is a joke and all I get is the run around. Do not order from GB! Save yourself a huge hassle and head ache and buy somewhere else.

Ordered 11/20/15
Last entry on track shipment: 12/20/15
No response
You got my 15 bucks and earned a continuing NEGATIVE post in my blog.
If only one person passes on ordering from gear best... it was worth my 15 buck
I fart in your direction.

Over one month -no product.

WW**************
Facts...
Site says: Dispatch: Ships within 3-5 business days FREE SHIPPING
Ordered 11/20/15

Shipping... track order
2015-12-20 11:46:00En route to DHL eCommerce Distribution Center
2015-12-20 11:29:00Electronic Notification Received: Your order has been processed and tracking will be updated soon
2015-12-18 17:36:42In Transit AT 深圳站 深圳站
2015-12-13 13:27:41Arrived AT 深圳站 深圳站

I was really happy when I found my new camera XiaoMi Yi for a good price on GearBest. My order WB************** were shipped pretty fast, about 2-3 weeks. Already placed new order. Highly recommend this site.

Ordered a hoverboard in November as a XMas present for my son, then got a reply from company stating they needed scan of my credit card and ID to complete the transaction. Being very leery of identity theft and having never been asked to do so for an online transaction, I did not. Thinking there was no transaction, I purchased elsewhere. Two week later they charged my credit card anyway. As of January 6 (7 week later!) I still do not have the shipment and emails to seller to grant a refund have been fruitless. Wondering if I will ever get my money or shipment. This site is a complete scam.

"I already made three orders on gearbest and got my second one just today (W**************). Delivery was relatively fast, considering it's a holiday time. Package was very neat and tidy both times, no cons on that. Really I can't find anything bad so far, the orders, the support, delivery, packaging is spot on, and I must say, I'll be ordering from them for a long time. Gearbest is very trustworthy.

More details:
Order (W**************) included backpack, front and back bike lights, face mask and cellphone bike holder. All the items were in original packaging, neatly bundled together and wrapted around with backpack, which was in it's own protective bag. Items could only be damaged intentionally, so a very safe packaging. Big thumbs up for that. Even the outside packaging was undamaged after traveling form China to Lithuania and that is quite a trip."

They say 45 Day Money Back Warranty but that is a big lie. I gave 4 different orders and 45 days passed. So I open a ticket and I told them. And they told me that 2 months had to be passed before I could get the money back, so I could get the money for the order I gave on 12/04 on 12/06.

Well my experience with gearbest is one of the best i had. Their products are amazing and they have great service.
W************** this is an order i commended and it was fast delivered and works great.

GearBest provides many fantastic products and at very low prices. If you are looking for the best bargain online, GearBest should be one of the first places you should look. I did run into a shipping error on my first order. But GearBest contacted me the very day after I sent the complaint and fixed it that day! Not many sites have this kind of costumer service. Would recommend GearBest to a friend, and I have!

I ordered 2 items... Never got a confirmation email for the first am i to assume that its going to show up one day with no way to track my order? I luckily took a screen shot of the page with the order number and "thanks for your order" b. S. but what do i do with that? It would be nice to have a customer service number to call at least to get a little peace of mind. I wish i hadnt put my card information in... This company is slower than slow.

Ordered an Anti dust plug for the first time on GearBest.com they delivered the such a tiny product with good packing and on time delivery. Makes me to prefer this site when I need any gadget which is latest on market.

I am very pleased with the GearBest's service, it is a great online shop. Offers reasonable prices, fast delivery and a lot of current, high-quality, original products. If there are questions, their support is always ready to help. I live in Ukraine, and never had any delivery problems. I can recommend this store for your online shopping.

Gearbest.com is the best seller I have ever know. I've bought the button for my mobile. So I'm very glad to deal with this shop. And I appreciate their quick and comfortable service. I can recommend you to deal with gearbest

I found the perfect price-quality ratio is at gearbest. I received the goods after 3 weeks, and was pleasantly surprised by the quality of the package.

I ordered Xiaomi Piston 3 in summer. Earphone is great, came with no corruption. But the problem is that it came not actually in time - first parcel was missed I don't know where. After 2 month of waiting I wrote to customer service, and they asked me if I want to get my money back or sent another parcel for free. And second parcel came in less than 1 month, now in time

I always really happy to use this store. I made a lof of orders there and everything was good!

Xiaomi Mi Band Order No.: WW**************. I ordered from the friendly country on the known site GearBest. From pluses: battery severe. I came with a charge of 45% (it is possible to trace percent in the application of phone) and I held 2-3 more weeks. It was loaded in a night. 43 days are already used and batteries there were 21%. I bathe with it everywhere, everything is OK. Considers steps clumsily, but I took it more for an alarm clock than for steps. Notifies on the entering - too a convenient thing when threw phone where that. You won't miss a call generally :) the weak phone application (connects with the 5th apple perfectly), and what there can be for one thousand rubles? Generally price quality very much even! I advise!
Looks very stylishly!
GearBest shop excellent, I will buy further from them!